Every review we hold for the Stansted office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIf every house move had a Carol, the process would be so much easier.
Our purchase tested everyone involved! There were tears, frustrations, tense moments and times when it felt like the whole purchase might collapse. Through all of it, Carol was the calm in the storm. She listened, reassured, explained, mediated, and kept things moving.
She showed genuine compassion and understanding, always making us feel heard and supported. Her knowledge and professionalism gave us confidence when we were close to walking away.
We honestly don’t think this move would have happened without her persistence, patience, and care. We are deeply grateful for everything she has done and can’t thank her enough. Carol, if you get to read this I’d like you to know you are a superstar!!
Samantha · 16 March 2026
Agent replied · 16 April 2026
Thank you so much Sam for taking the time to comment and for the kind words. It was my absolute pleasure to deal with this purchase for yourself and Daniel. There is no doubt that it wasn’t challenging at times, but we got there and soon you will be moved into your beautiful new home. Don’t forget that I’m still here to help if you need me at all.
All the very best for now and the future
Carol and the Stansted Team
★★★★★ 5/5
TrustpilotAll the team at Intercounty Saffron…
All the team at Intercounty Saffron Walden were incredibly friendly and helpful from the get go. We were listed with two agents and they managed to win the buyers of our property. Nothing was too much for them they were energetic and professional to deal with quickly and politely resolving every enquiry and viewing. Cannot recommend them enough if you are local to the Saffron Walden area or even beyond. Thanks
JONATHAN · 4 August 2026
★★★★★ 5/5
GoogleThe overall level of service with Intercounty has been superb. When I had issues with getting information from my conveyancers, Carol was quick to assist with any queries and do anything she could to push the process along. I would definitely recommend Intercounty to anyone looking to buy a property
Matthew · 22 December 2025
Agent replied · 26 December 2025
Thank you so much for taking the time to leave a great review.
We were delighted to help you with your first home purchase.
We look forward to helping you again in the future.
Best Wishes, Carol, Peter, Liz and Tom
★★★★★ 5/5
GoogleGreat to work with! I just purchased a property through these guys and they have been so helpful and accommodating for every part of the sale even with issues that are from other aspects and departments in the purchase process. Carol in particular has been on hand at all times! some times even answering her phone out of work hours to ensure that I am not stressed and overwhelmed. CAROL MATHER you truely are the GOAT thanks again. Highly recommended.
Harry · 16 March 2026
Agent replied · 16 April 2026
Thank you so much Harry for taking the time to leave such a lovely review, it was defiantly challenging at times, but we were always on hand and happy to help you.
It was lovely for you to be back in the UK for a short period of time and to take some time out to visit us in the office.
Safe travels home and we look forward to helping you with your next investment property.
All our best wishes for the future
Carol, Liz, Tom and Peter
★★★★★ 1/5
TrustpilotFirst time buyer, terrible experience
As a first-time buyer, my experience with this estate agency was extremely disappointing. During a purchase that later fell through, I received frequent calls pressuring me to chase my solicitor and suggesting I was holding up the sale. One agent even described my solicitor as “useless” and implied we were not progressing matters properly. Months later it became clear that my solicitor had done everything correctly and that the delays were actually related to the sellers and their solicitors. Unfortunately, by that point the purchase had collapsed and I had lost around £1,000 in solicitor fees.
Emily · 15 March 2026
Agent replied · 31 May 2026
Thank you for taking the time to share your feedback, Emily. I am genuinely sorry to read how you feel about your experience, particularly as a first time buyer, which should feel supported and positive.
We have since spoken with you directly regarding this matter and, while we fully respect your right to share your perspective, we do not recognise all aspects of the experience as described.
Throughout the transaction, our intention was to keep all parties informed and to help progress matters as efficiently as possible. Where delays arise, it is standard practice for us to encourage buyers and sellers to liaise with their solicitors, as they are best placed to provide detailed updates on the legal process. This is part of ensuring communication remains active across the chain, rather than attributing fault.
Property transactions can unfortunately be complex, and delays can occur for a variety of reasons outside of an agent’s control, particularly within the legal process. While we work hard to support progress, we do not have full visibility of, or influence over, the work being carried out by solicitors on either side.
That said, I am sorry to hear that your subsequent interactions left you feeling uncomfortable or not taken seriously. This is certainly not the standard we aim to deliver, and your comments have been taken seriously and shared with the team to ensure we reflect and improve where needed.
We do regret that your purchase did not proceed and understand the frustration that comes with that. We would very much welcome the opportunity to support you in securing your next home and to demonstrate the high level of service and care we strive to provide to every customer.
★★★★★ 5/5
GoogleWe had the absolute pleasure of working with Liz during our home-buying process, and we couldn't be more grateful for her exceptional service. From start to finish, Liz was incredibly proactive, keeping us updated at every step and going above and beyond to chase up solicitors and ensure everything stayed on track. Her communication was flawless, always prompt and clear, making what could have been a stressful experience feel smooth and manageable. Liz's dedication and professionalism truly made all the difference, and we couldn't recommend her highly enough. If you're looking for an estate agent who genuinely cares and delivers results, Liz is the one to trust!
Harry · 22 September 2024
Agent replied · 22 October 2024
Thank you so much for the lovely review, much appreciated. It was a pleasure to help you both.
Kindest regards
Liz
★★★★★ 1/5
GoogleTerrible property management team. For over a month there has been water backing up in my friends kitchen, he has been reporting it almost daily with little or no action. He can now not use his washing machine, his dishwasher or the kitchen sink because water backs up in the flat. The kitchen cupboards are now water damaged and he has to do washing up in his bath. He has 2 kids. A very poor service for the tenant and landlord
Donna · 16 January 2026
Agent replied · 16 April 2026
Hi Donna
I am so sorry to hear of your friends experience and would like to get this sorted as soon as possible.
Please could you email me on adamlatimer@intercounty.co.uk with your friends details and we will get on to it immediately.
If you could also recommend that they report the issue using this link, if its something that can be helped with remotely, an engineer will connect with them via video call to help find a resolution.
https://intercounty.fixflo.com/issuereport/CreateIssue
We are committed to supporting all of our tenants and landlords, the experience your friend has received is not one we would recognise as a business, so I am keen to help get this resolved as soon as possible.
Best Wishes
Adam
★★★★★ 5/5
GoogleProfessional experience from start to finish. Originally met Peter who far exceeded the other agents that we met. Thereafter the service from Peter, Tom, Liz and Carol was outstanding. Would highly recommend to all selling in the local area.
Deepuk · 2 September 2025
Agent replied · 23 September 2025
Thank you so much for your wonderful review. We're delighted to hear about your positive experience with the team here and your recommendation is the highest compliment we could receive.
Kind regards, Tom
★★★★★ 5/5
GoogleAmazing service with Intercounty Stansted from start to finish through our selling and buying journey. A huge thank you to Liz and Hayley for helping us find the right house and ensuring the process was smooth and fast for all involved. Would highly recommend to all.
Paige · 14 May 2025
Agent replied · 27 July 2025
We were delighted to help support you with your sale and purchase and wish you and the family all the very best in your new home.
Best Wishes
Liz, Hayley, Tom, Peter & Marley
★★★★★ 5/5
GoogleCan’t speak highly enough of the team at Intercounty Stansted. Particular mention must be made of Tom who was professional in advice on valuation and marketing, Peter and Liz who undertook all the viewings and gave regular honest feedback and finally to Carol who worked relentlessly and kept us up to date with the progress of our sale and was particularly helpful and reassuring during some stressful moments! Thanks to all
Art · 26 November 2025
Agent replied · 26 December 2025
Thank you so much for taking the time to share such wonderful feedback. We’re delighted to hear that your experience with our Stansted team was so positive. Providing honest advice, regular updates, and support during the more stressful moments is exactly what we aim for. We truly appreciate your kind words and wish you all the very best in your next chapter!
Warm regards,
The Intercounty Stansted Team
★★★★★ 5/5
GoogleI am looking to buy a house for my sister, we were shown 8 houses in a well organised tour lasting approx. 3 hours by Heidi Hutchings. Aside from 2 houses which were added to the list late on (and which had already been discounted by my sister and I) the viewed properties all met our brief. We chose two that we would be prepared to offer on but later in the day saw, and decided to offer on, a property on the market with another estate agency. This offer was accepted. The choice on offer with Intercounty was and Heidi was a very pleasant and knowledgeable guide.
Philip · 22 June 2023
Agent replied · 21 June 2024
Thank you for the detailed review Philip and congratulations on having your offer accepted elsewhere. At intercounty we strive to offer a 5* service so if there was anything we could have done differently to hit 5* we would love to know. Please feel free to share any further feedback with me by emailing Mattfarrington@intercounty.co.uk. Many Thanks
★★★★★ 5/5
GoogleVery friendly snd helpful staff in particular Liz and Peter. Quick to respond to any enquiry. Would definitely recommend.
Steve · 26 November 2025
Agent replied · 26 December 2025
Thanks for your feedback Steve so pleased to hear you had such a positive experience with us, we wish you both all the very best in your new home. Best Wishes, Liz, Peter & the team at Stansted
★★★★★ 5/5
GoogleWe had a great experience with Intercounty Stansted. We purchased our first property with them a few years ago and chose to use them again when it came time to sell.
Carol, in particular, has been fantastic, always chasing things up and keeping us updated on the progress of the sale.
Thank you for all your help!
Alice · 16 February 2026
Agent replied · 16 April 2026
Dear Alice & Ray,
Thank you very much for your kind words and for choosing Intercounty Stansted again, it truly means a great deal to us.
We’re delighted to hear that your experience, both when purchasing your home and now selling, has been such a positive one. I’ll be sure to pass your lovely feedback on to Carol; she works incredibly hard to keep everything moving and to ensure our clients are kept fully informed throughout the process, especially where chains are involved!
It was a pleasure to assist you once again, and we’re so pleased we could support you through another important milestone. Wishing you all the very best in your next chapter. Best Wishes, Carol, Tom, Peter & Liz
★★★★★ 5/5
GoogleWe worked with James Newton on the sale of our property near Stansted Mountfitchet. James goes above and beyond for his clients; he’s professional, efficient and provides really excellent communication throughout the sale process. Additionally his extensive knowledge of the property market and was a great help to us in selling our house in a changing (and challenging) economic environment. The only estate agency I would consider working with in the Stansted/Bishops Stortford area.
George · 22 June 2023
Agent replied · 21 June 2024
That's excellent and so pleased all went so well - thank you
★★★★★ 5/5
GoogleWe recently completed a purchase through Intercounty and the team, Carol, Pete and Heidi. They were absolutely fantastic throughout our journey. From showing us what was to become our new home, to handing us the keys and all the questions, requests and assistance in between. My family and I are excited to be in our new family home and look forward to many happy years to come. Thank you Team!
Sean · 22 June 2023
Agent replied · 21 June 2024
Thank you for the very kind review Sean. We hope you and your family enjoy the new home.
★★★★★ 5/5
TrustpilotIntercounty Saffron Walden Selling or Renting
Intercounty Saffron Walden guided us through our selling process. Blake and Karen make a brilliant combination with local knowledge, general knowledge of home buying and selling mixed with enthusiasm and personability needed for negotiating with their clients. We always felt there was someone there to answer the phone when we needed instant reassurance. Nothing was too much trouble. This is the second home we've sold with them.
Wendy · 16 June 2026
★★★★★ 5/5
GoogleThe team at Intercounty are friendly and approachable. They understand the market and the area they support. James has been outstanding at keeping in touch with me through the entire experience of selling my property.
Making suggestions and giving me helpful tips along the way. Attention to detail has been excellent.
I would recommend anyone selling their property in Stansted to consider using the great team at Intercounty Stansted.
Jacky · 22 June 2023
Agent replied · 21 June 2024
Thank you for such a lovely review Jacky.
★★★★★ 2/5
TrustpilotTime to move on....
There were many positive things that could be said about Intercounty previously but over the course of the last 12/18 months the service provided to landlords has fallen off a cliff. Multiple call and emails needed to actually get anything done, errors in payments and, oh when they decided to close an office and sell the rental book to another firm, informed me at 8.55am on the day the transfer took place.
John · 11 March 2023
Agent replied · 13 June 2024
We are very sorry to hear your views Mr Hanley. I know you have been in contact with our Managing Director regarding your concerns & we have taken on board all of your points.
Many Thanks
Intercounty
★★★★★ 5/5
TrustpilotExcellent marketing and customer service
We recently sold our property just outside of Saffron Walden with the assistance of Intercounty. We had tried a few other local agents previously but they put no effort in to try to sell the property, just waited for someone to look on Rightmove. The marketing was excellent and the photography was by far the best we had seen. Their communication between offices is what sold our house. We were kept up to date with progress especially as it got stressful at the very end of the process. Would definitely recommend.
Julie · 24 February 2026
★★★★★ 5/5
GoogleWow - what can i say about the service and support provided by Intercounty Stansted - only FANTASTIC
If you're looking for a local estate agent to either help you buy or sell a property then look no further, from the initial contact with Peter then once a buyer was found you'll also get to deal with Liz and the team who are extremely professional in what they do and will go above and beyond to support the process and then get everything sorted in a stress free time frame
I can only say a BIG thank you to the whole team
Cheers
Stew
Stewart · 17 August 2024
★★★★★ 5/5
GoogleA massive thank you to Intercounty Stansted! The whole team have been brilliant all the way through! Special mention to Carol, Pete and James, Really appreciated their excellent communication keeping me up to date at all times, and always willing to go the extra mile to help. Excellent, professional and friendly team. Thank you to James who helped everything run smoothly and being so accommodating!
Emma · 22 June 2023
Agent replied · 21 June 2024
Great review for the team at Stansted - many thanks
★★★★★ 5/5
TrustpilotThank God for intercounty
Thank God for intercounty, there should be more estate agents like them. I had gone to about 3 estate agents before intercounty and they were…you can fill in the gap ☺️. When I found a property I liked I was a bit skeptical about calling and viewing but I did and I’m now lounging on my sofa and sipping hot coco 😋. Mollie attended to me and made me feel like a superstar 😂. She was so friendly and professional I couldn’t believe people like her still existed. She was always in touch either by phone or email to keep me in the loop. I think she deserves a promotion 👍. Thank you Mollie and everyone working at intercounty Harlow branch, you guys are amazing 😊👏
Abiola · 23 August 2021
Agent replied · 13 June 2024
Thank you for your 5 star review Abiola! It's fantastic to hear such kind words about Mollie, we will be sure to share your feedback with her and the Harlow team.
★★★★★ 5/5
GoogleThe team at Intercounty worked well with us to get the sale over the line, they were good at chasing the Solicitors’s by phone instead of the usual emails people send.
Big thanks to Peter, Liz and Tom for all their involvement in our sale.
Brian · 25 July 2024
Agent replied · 24 August 2024
Brian, thank you for your review, it’s much appreciated. It was a pleasure to help you and your family move again and wish you well for the future.
Best regards, Tom, Liz & Peter
★★★★★ 5/5
TrustpilotProperty Purchase & Sale (5 Star)
I have used Intercounty a few times over the years, both the buy & rent. Both experiences where top class. Over the last few months Intercounty have helped me sell my property with exception ease, even during a global pandemic. The communication with their team is second to none, whether that be via email, phone or in person. They are all very knowledgeable about the markets they work in and are always happy to offer advice.The contact i had with the Bishops Stortford team was amazing. I would like to thank Olivia, James & Doug for all their help and would of course recommend not only the estate agent but these specific people in the Bishops Stortford Office.
Matthew · 12 May 2021
Agent replied · 13 June 2024
Thank you for your lovely review Matthew and thank you for your continued business! It's fantastic to hear that Olivia, James and Doug provided such a great service. We will certainly share your review with them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
