Trusted Agent profile · Cheshire
Verified
★★★★★
2,120 reviews across 20 offices and 4 platforms
Gascoigne Halman has 20 offices, in Macclesfield, Bramhall, Cheshire East (two offices), Heaton Moor, Sale, Poynton, Altrincham, Manchester, Glossop, Stockport, Holmes Chapel, Wilmslow, Marple Bridge, Prestbury, Warrington, Chapel-En-Le-Frith, Whaley Bridge, Tarporley and Hale (Cheshire). Together they have 2,120 reviews on four platforms, rated 4.6 out of 5 overall.
1,960
Reviews on Google
All 20 offices
37
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 20 offices
122
Reviews on Trustpilot
Business-wide
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Gascoigne Halman's 20 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe recently moved home with Gascoigne Halman acting as the agent for the property we were buying. All the team offered a fantastic experience to us as buyers from start to finish; special thanks to Chloe for managing the chain so well. I'd want my buyers to have the same friendly, professional and expert service if I were selling my home in the future. Absolutely recommend everyone on the sales team at Gascoigne Halman Glossop!
5/5
GoogleWe recently sold our house with Gascoigne Halman in Glossop. Throughout the sale we felt confident that Karen had everything under control even when issues arose. All the staff were great from beginning to end and we would definitely recommend them. Deb and Mark
5/5
TrustpilotProfessional, patient and diligent
The Poynton branch were exceptionally professional, patient and diligent to achieve a super price for my property. Congrats to Joanne and team.
5/5
TrustpilotExcellent service
We recently sold our house with the Cheadle branch and our experience can only be described as excellent. All the staff were amazing and so professional and helpful and always went the extra mile for . Nothing was to much trouble for them. We mainly dealt with Sharon who was fantastic and really cared about getting everything sorted to make the move happen for us. I always felt that she genuinely cared about us and made us feel at ease.
1/5
TrustpilotThe house was a health hazard
We moved into a rental property managed by this estate agent last week, and it has been the worst experience we’ve ever had with an estate agent. Before moving in, it was agreed that the property would receive a deep clean and the carpets would be professionally cleaned. When we arrived, the house was absolutely filthy. The cleaning was so bad that we found a mouldy toilet paper roll left on the floor, and the kitchen was so unhygienic it was genuinely a health hazard. It was in such a poor state that we couldn’t even unpack our belongings. We had several family members helping us move, and the entire day was a complete waste because the property simply wasn’t fit to move into. After reporting the issue, they sent the cleaning company back three days later. They were only there for around 20 minutes and cleaned very little. The property was still disgusting afterwards, leaving us to spend two full days cleaning the house ourselves just to make it liveable. That is completely unacceptable. To make matters worse, the carpet cleaning was never carried out. The carpets are stained with food and other marks and clearly need a professional clean. The estate agent has now refused to arrange this, telling us to sort it out ourselves or contact the landlord. The landlord has already confirmed he paid the estate agent for the cleaning, so this should never have become our responsibility. The photos speak for themselves. The lack of preparation, poor communication, and refusal to put things right have made this an incredibly disappointing experience. I would not recommend this estate agent to anyone.
1/5
TrustpilotPoor Communication and Organisation
Unfortunately I did not have a positive experience with the Macclesfield branch. I approached them in May 2026 to market my property, a terrace in the town centre. They were initially responsive to me and organised a valuation very quickly. The photos were arranged reasonably quickly, but I had to chase them after their initial deadline passed to get the brochure and listing ready. It was then posted on Rightmove, Zoopla, and OnTheMarket. In the meantime, I had agreed to an initial meeting with their mortgage advisor but somehow they mixed up my details and were phoning someone else with the same name - and they shared some of my details with the wrong person. There was no apology for this. Using their app, I could see that my home had many views on Rightmove however this did not translate into viewings. After a couple of weeks I was contacted about a viewing and agreed to it despite it being on a day I had initially said I couldn't do, as the agent on the phone was quite pushy about it being this particular day. When the agent arrived it was someone who had never been to the property before and she was unprepared. After no feedback or offer from the viewing, and no further viewings, I sent an email to the office to ask their advice as to how to generate some interest in the property. Someone called me back and left a voicemail, which I returned and was told they were unavailable but would call me back. They did not. I followed up via email, twice, to no response. In the intervening period I went into their office and found my property was not being advertised physically in the shop. I therefore gave notice to the agent, which they are supposed to acknowledge. After a follow up email 2 days later, I phoned them 4 days after the initial notice was given to be told they couldnt find the notice letter in their inbox. Somehow it was then found but acknowledged with the wrong dates on it, so I had to phone again to get it adjusted. The date the house was supposed to be withdrawn from market came and went. The house wasnt taken off the market, so I had to chase this up with them, too, until it was actioned. They have also not arranged to provide me my spare key back. Overall, this was not a good experience. I understand the housing market is not fast moving at present however the communication and organisation of this estate agent was severely lacking in my experience.
1/5
Trustpilothorrible people and useless
horrible people and useless. dont tell you whats going on and very rude customer service. dont do what theyre supposed to do.
1/5
TrustpilotTerrible communication
I would try to steer clear of this company if possible. We have rented a property through this agency and it has been a nightmare. Communication is horrendous, you cannot get hold of anyone at all. We even went into the branch about our queries and still were told that no one was available and someone would contact us (which they didn’t). The property was not ready for us to move into on the agreed date and we were not told about this until we chased and chased about needing more info on moving in. Since moving in, we have had a few problems, none which have been resolved and again communication and trying to get hold of anyone is impossible! Good luck if you are renting through this agency. I would not use them again!
5/5
GoogleWe have just sold our house with Gascoigne Halman and would highly recommend them to anyone looking to sell their property. Their very professional service from start to finish was started initially with our meeting with James who gave us the confidence to allow GH to sell our property, then to Tom who got things going and then lastly a special thanks to Nicola who was very approachable, keeping us well informed throughout the process; if she didn't have the answer to hand when contacted it wasn't long until she got it. Great Service.
Thank you for your kind words and recommendation! It was a pleasure working with you and we're glad our team provided a professional and approachable service. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleOur experience as first time buyers knowing nothing about the property game was made so much easier by our estate agent, Will. From viewings to completion, Will was incredibly helpful often going beyond his role with recommendations and to liaise with necessary parties on our behalf to speed things up. Due to reasons out of our control, it was quite an extended wait from offer accepted to completion and we can’t imagine what the past 10 months would have been like without him. Thanks, Will!
5/5
GoogleA massive thank you to both Will and Sharon, who ensured we had a smooth and successful house move!
1/5
GoogleGot my offer accepted and then gascoigne decided to ring the next day to ask me if I fancy to increase my offer. Professionalism zero.
5/5
GoogleExcellent advice from a very understanding manager. Thankyou Robert.
5/5
GoogleI can confidently recommend Dan Mitchell and his team at Gascoigne Halman in Bramhall for an exemplary and professional service. A recent sale was handled with commitment, energy and diligence. When last minute issues arose with the buyer's solicitor, Dan's personal interventions cut through the difficulties and ensured a timely completion.
Thank you so much for your glowing recommendation! Our team at Gascoigne Halman in Bramhall takes pride in providing exemplary and professional service to all of our clients. We are thrilled that we were able to navigate through any challenges and ensure a timely completion for you. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
5/5
GoogleWe had such a great experience with Charlie at Gascoigne Halman. From the first viewing all the way to picking up the keys, he was always in touch, always helpful, and made sure we understood every step. Me and my boyfriend really appreciated how supportive he was throughout the whole process. He delivered a great level of service and genuinely made buying our first home feel like smooth sailing. Thanks so much :)
"Thank you for choosing Gascoigne Halman for your first home purchase! Our team takes pride in providing exceptional service and we're thrilled to hear that Charlie went above and beyond for you. Congratulations on your new home!"Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleExemplary service from Gascoigne Halman branch in Bramhall especially from Charlie who handled our sale. We have had a 5 star service from Charlie who kept in touch every week either by phone or email. He explained the process to us as it's been 32 years since we last bought and sold a house. He answered all our questions and queries no matter how small. He chased up solicitors and other estate agents in the chain. Charlie has made the whole experience stress free for us as buyers. His work ethic and professionalism is second to none. I can't recommend Gascoigne Halman, especially Charlie, strongly enough. We can't thank Charlie enough for the service he has given us. He's an absolute superstar as well as polite, smart, and professional. Thank you Charlie and Gascoigne Halman from 2 very happy sellers 😁
Thank you so much for your amazing review! We're so glad that Charlie provided exemplary service and made the whole experience stress-free for you. We strive to provide top-notch service and we're thrilled that Charlie's work ethic and professionalism stood out to you. Thank you for recommending Gascoigne Halman and congratulating Charlie on a job well done. We're grateful for your business and hope to work with you again in the future.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleFrom arranging viewings at convenient times to updating us throughout the buying process, Charlie and the team were really helpful when buying our new home.
Thank you for your kind words! Our team is dedicated to providing excellent service to our customers, and we are thrilled to hear that you had a positive experience with us during your home buying journey. Congrats on your new home, and thank you for choosing us. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleDan and all his team were excellent. They sold our house quickly and were then helpful and patient dealing with any issues caused by our own purchase. They were great at communicating and extremely professional. All the team are very approachable and friendly.
Thank you for sharing your positive experience with us! We are thrilled to hear that Dan and our team provided excellent service and helped sell your house quickly. We strive to be helpful, patient, and communicate effectively with all our clients. Thank you for choosing us.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleGood quality local agent - gave a realistic value at the outset and managed marketing and viewing professionally - got the job done in a difficult market
Thank you for your kind words! We are committed to providing top-notch service, even in challenging market conditions.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleHollie was exceptional throughout the process, regularly checking in and ensuring good communication with the vendor. Would 100% recommend
We are thrilled to hear about your positive experience! Our team strives to provide excellent communication and support every step of the way. Thank you for the recommendation - it means a lot to us! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleWe would just like to say a big thank you to Hollie for her excellent communication during the purchase of our new home. She was so friendly and accommodating with any requests to view the house even last minute, and any questions we had. She was very responsive by email and helpful in moving things along. A shoutout to Liz also, who we met initially and who helped us get a feel for this house! We would definitely recommend this branch and also Hollie to anyone looking to buy their home.
1/5
GoogleBe careful... They are using ai to make properties look a million times better than they actually are, in certain images. Very deceptive with no clear instruction that this is NOT current/genuine image of an existing structure. BE WARNED.
Thank you for leaving a Google Review. When using an AI image we do confirm the use of an AI image in the description/key selling points. We always recommend reading the property information that is available. If you would like to discuss anything further then please get in touch.
5/5
GoogleGascoigne Halman was our chosen agent for handling the sale of our parent's house in Bramhall. I dealt mainly with Dan the manager, and Hollie. The whole process was so smooth. They did accompanied viewings and kept me well informed with feedback and progression. They are professional and kind, I would highly recommend them. Many thanks to the sales team.
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Macclesfield has the most, with 336 reviews rated 4.2 out of 5, followed by Bramhall with 269.
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