Trusted Agent profile
★★★★★
166 reviews across 3 platforms
8 The Village, Prestbury SK10 4DG
Gascoigne Halman's Prestbury office at 8 The Village is rated 3.9 out of 5 across 166 reviews on three platforms, including 31 Google reviews rated 5.0. The 27 Facebook and 108 Trustpilot counts are for the whole business. Checked 9 October 2026.
31
Reviews on Google
This office
27
Reviews on Facebook
Business-wide
108
Reviews on Trustpilot
Business-wide
Every review we hold for the Prestbury office, from every platform, shown as written. First names only.
5/5
GoogleSasha and the team at Gascoigne Halman in Prestbury were absolutely fantastic throughout the entire process of selling our house. They were so friendly, helpful, and approachable, making what can often be a stressful experience feel easy and straightforward. We always found them easy to contact and they consistently offered sensible and realistic advice that we really valued. We couldn't be happier with their service and highly recommend them to anyone looking to sell their home.
1/5
TrustpilotAbsolutely terrible experience with…
Absolutely terrible experience with this letting agent. After the landlord withdrew an agreed offer, we were left out of pocket and still have not had our deposit returned. Communication has been poor throughout, with constant delays and little accountability. We felt completely unsupported and ignored when trying to resolve the issue fairly. I would strongly advise others to be very cautious before dealing with this agency. They tried to make us send them thousands of pounds with no contract given then last minute withdrew the offer and are refusing to give the deposit back. Absolutely dreadful agency.
5/5
TrustpilotExcellent throughout
Absolutely excellent from start to finish of the house sale - one local agent kept phoning to see if we 'had come to a decision to market the property' which lost them any business, whereas GH did the visit to see the place and then said they'd leave us alone and it was up to us to give it the go-ahead or not. No pestering - excellent. Once we gave them the thumbs-up we had a string of viewers within days, and eventually exceeded the guide price by a small margin which suggests the guide price was accurate too. The staff at Gascoigne Halman were always on hand and worked brilliantly, especially Georgia who made sure everyone was kept in touch with any and all news and developments as things progressed, resulting in a sale a fortnight before Christmas which was exactly what buyers and sellers wanted. I would heartily recommend this outift.
5/5
Trustpilot5 stars for David Madden!
David Madden is absolutely fantastic. He is incredibly knowledgeable, thorough and proactive. Thank you for the brilliant service, David!
5/5
GoogleSasha at Gascoigne Halman Prestbury was nothing short of incredible. She kept us in the loop on a daily basis and displayed professionalism and honesty throughout buying our first home. She was always well-informed and she was a key factor in getting over the finish line when dealing with exceptionally difficult vendors, when on multiple occasions we were believed we had reached an impasse. I am sure anyone who has the pleasure of dealing with Sasha in the future will agree that she is an asset to Gascoigne Halman. Thank you so much Sasha!
1/5
TrustpilotPoor service and disappointing behaviour after tenancy agreement
After completing our tenancy with Gascoigne halman. Despite leaving the property in what we believed to be a clean and acceptable condition. We received a £550 deposit claim, including charges for cleaning (£250), decoration and painting (£150), and a radiator leak (£115). I have rented this apartment for 1 year.When we first moved into the property, it was in poor condition and had a noticeable odour. We raised this with the agency several times, but no action was taken.
1/5
TrustpilotAwful management and communication
As per all the other negative reviews - terrible communication - poorly written emails, unprofessional in manner and just awful to deal with. From moving into property, water pressure issues and constant cold showers. After months of back and forth was told (by a manager) 'oh well you are on a rolling contract, so you can just find another property' as appose to just having the issue fixed? Turns out it was a pump needed for the boiler, and of course the landlord did not want to pay as it was 'expensive'. It wasn't. Paying over a grand a month for no hot showers and terrible management is expensive. Clearly they prioritise landlords and not tenants. We left as suggested and do not recommend for renting at all - save your self the stress and sour puss faces.
5/5
TrustpilotFaultless Experience
My sale took a lot longer than expected and even though I was the buyer and not necessarily there client Gascoigne Halman were faultless especially Steph who I can’t praise enough she really did get the sale over the line.
5/5
GoogleGascoignes found a buyer for our house in a reasonably timely manner in a market that was active but not hot. Following the agreement to purchase they were very efficient and, despite the usual perverse questions from buyer's solicitor, we managed to move to exchange and then completion in a decent timescale. Overall we were very pleased with the support that we received from Joe and his team.
5/5
TrustpilotHighly recomment Gascoigne Halman in Macclesfield
After 3 aborted sales with Purple Bricks which consumed 14 stressful months due to lack of support, wrong price, no vetting of purchasers, etc., etc. I decided to use Gascoigne Halman in Macclesfield to sell our house. Within 1 week Matthew Clark and his team had vetted a new purchaser who was right for our property, truly had the funds, and was highly likely to follow through to completion (which they did).I can't recommend Gascoigne Halman enough for their proactive advice and follow-up, aiding the purchaser and keeping me informed. I found them friendly and easy to communicate with. No waiting for someone to answer the phone for inquiries and prompt replies on email. When the exchange of contacts and completion time came, they helped pressure crucial solicitor communication so that we met the target dates keeping me (the seller) and the purchaser happy. I can't recommend Gascoigne Halman in Macclesfield enough. Thanks, folks, you deserve the credit, and will be using you again for another property sale.
1/5
TrustpilotNegligent - Do not rent from them
My husband and I moved into a property managed by letting agents Gascoigne Halman in Chapel en le Frith in November 2022. From the start we had major issues with the property; it hadn't been cleaned, the water pressure was terrible, in fact prior to us moving in after pointing out some defects during a viewing the electricity board had to be brought in to make the electrics safe! There was rubbish left in the loft and cellar and an open manhole cover with standing water in the basement with a pump in it. We had been told this was a usable storage space by the agents. It was not. It flooded more than once ruining our property and was horrendously damp. The wetness in the cellar rose through the house making it constantly damp and mouldy. The window frames were so rotten you could push your finger through them. The front door lock was insecure and you could push the door open with a hard shove.The shower seal was leaky and caused staining downstairs. The shower barely worked then stopped altogether. I believe the property would have been below the required EPC rating for letting if it were tested last year.These are just a few of the catalogue of defects. (I have photographic evidence of all of this). It took months to get some these things rectified and over 200 emails. I have made clear that one of my emails be treated as an official complaint but nothing has come of it. Often we were simply told 'the landlord doesn't want to spend any more money on the property'.We requested a reduced rent rate from £900 to £500 expecting a negotiation with the landlord. He took over a month to respond and then offered £850 despite our explaining the extensive damage to our property and us having paid for a shed to move our things from the cellar. The agents then sent messages chasing arrears. After continuing to press for the landlord to fulfill his legal obligations we were eventually hand delivered a section 21 notice (our tenancy should have run until November and they delivered this in June which I think may be in breach of the rules). The landlord claimed to not be able to afford repairs and needed to sell the property. This all happened over an 8 month period and I have to believe there is some sort of recourse for us. The property should not have been let in that state and we should be able to claim damages for our ruined property and loss of income (I work from home as a contractor). Having rented for over 20 years I have never had such a terrible experience. We moved back to Chapel to be closer to my elderly parents to care for them and now because of the lack of affordable, appropriate property we have had to move further away ultimately making them suffer. We have contacted the property ombudsman who have advised we have a case against Gascoigne Halman we just need to to follow it up. We have managed to find a private let and now moved at great personal expense through no fault of our own. Our new property is clean, well cared for and seems heaven after 9 Cross Street.
5/5
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5/5
GoogleThe best agents in Prestbury village,. Having dealt with James and his fantastic team for ten yrs, the one thing that shines is the team’s honesty, selling and buying your properties is stressful at best, the team absorbs this and continues to get the clients through to completion, Don’t be fooled by other agents exaggerating prices, this agent is bang on in my opinion All our viewings were on time and informed prior All our viewings were assisted Any cancellations we were given plenty of time before All offers discussed professionally All surveys booked with us and correct Any contractual concerns highly managed by gh Internet advertising of the highest quality included use of Ariel drone , on photos James, Ed, Amy moira Yvonne Our sincere thanks
5/5
TrustpilotThank you Lisa and Esther for you’re …
Thank you Lisa and Esther for you’re fantastic support in a recent house letting. Nothing was ever too much trouble at anytime. I have always been impressed by the quick and effective response in helping us to let our property. We most definitely were is safe hands throughout the whole process. Thank you ladies and team Gascoigne Halman.
5/5
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5/5
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5/5
GoogleOur experience was first class throughout the whole moving process. Sasha was our first point of contact and provided an extremely professional, helpful and friendly link between ourselves and the vendor. Sasha obtained answers to questions arising from our surveyor's report and assisted in the final stages of the legal process. We highly recommend this estate agency.
5/5
GoogleWe dealt with Gascoigne Halman Prestbury when purchasing our first home. From start to finish, Sasha was constantly in contact with us, providing updates and chasing all parties. Sasha made the process a lot less stressful for us and and we can't thank her enough!
5/5
GoogleWe used Gascoigne Halman for the sale of my parent’s apartment in Prestbury. The service provided by Aimee, Sasha and Joe was first class. Would certainly recommend and use them once again.
5/5
GoogleGreat working with Joe and team at Gascoigne Halman in Prestbury . Very professional and responsive and commercially astute
5/5
GoogleWe’d forgotten how stressful moving home is nowadays , but GH supported us all the way with not only professional advice , but most importantly frequent communication with daily updates when necessary. All the staff in Prestbury were very pleasant and accommodating and guided us throughout the process. A ‘First Class’ experience.
5/5
GoogleSasha and her team at Gascoigne Halman Prestbury were extremely helpful during our home purchase. Sasha kept us informed and chased up relevant parties in order to make the process run as smooth as possible. Thank you Sasha!
5/5
TrustpilotAmazing team
Frances, Doug & Dev were amazing with our recent purchase. They were always available & helped us every step of the way with the purchase of our new home.
5/5
TrustpilotI had the pleasure of working with Ella…
I had the pleasure of working with Ella from Gascoigne Halman to sell my house, and I couldn’t be more impressed. She went above and beyond throughout the entire process, dealing with multiple issues quickly and professionally. Nothing was ever too much trouble, and her communication was excellent from start to finish.
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Gascoigne Halman's Prestbury office has 166 reviews across three platforms: 31 on Google, 27 on Facebook (across the whole business), 108 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Gascoigne Halman is rated 3.9 out of 5 across all 166 reviews, and 5.0 out of 5 on Google from 31 reviews, checked 9 October 2026.
Gascoigne Halman, 8 The Village, Prestbury SK10 4DG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.