Gascoigne Halman reviews

★★★★★ 5/5

Trustpilot

Selling a house during lockdown and a cold winters

The sale of my house took place during very difficult circumstances as the U.K. AND ISLE Of MAN were in lock down during different periods during the sale process .I couldn’t visit the property. The property had been rented with Gascoigne Halman for 12 Year before I sold it . The asking price was set at a good level the brochure was produced in a couple of daysand the sale proceeded well .The first buyers who bought the house within days they couldn’t get the mortgage they needed so the house went back on the market and sold again within a relatively short period of time in 5 months Oct to March the whole process was completed.I was kept up to date with emails and phone calls every time there was a viewingI had dealings with mainly one sales person James but when he was off others kept me informed Sue the sales secretary was also good at answering queries connected with the sales process. As I was at a distance I used a solicitor recommended by GH and was pleased with there services I also used an insurance company that was local.During the cold spell when prospective buyers visited James made sue the house was warm enough to prevent issues with burst pipes I was also alerted to problems with the loft door and garage door and was then able to use GH property maintenance to solve several issues.I think James gave the sale a personal touchFor me the all round service GH provided was very helpful in difficult working circumstances .I am very pleased with the outcome and would recommend them

Linda · 23 April 2021

★★★★★ 5/5

Trustpilot

Jan was amazing

Jan was amazing ! Quick responses, positive and lovely attitude. Viewing house was high lighting thinks you don’t really this no off ! Amazing lovely knowledgeable lady thank you xxx

Megan · 17 February 2025

★★★★★ 1/5

Trustpilot

Frances Mason used our family and encouraged gazumping offers IMO

Frances Mason used our family to pump up other offers for the seller. She confirmed after a long and arduous process we'd had our offer accepted. She then encouraged the vendor and buyers carry on viewings in our opinion to gazump us. She knowing didn't send out a memorandum of sale to us for 5 days whilst getting other parties to outbid us. After we paid for searches etc Frances informed us someone had come in with another bid.......from there played us off as an auction for bidding. Then told us we didn't get the house. The next day it was put as STC for the other buyer. Something she refused to do for us in 5 days. She openly admitted on the phone she knew of another bid hence when she didn't do the memorandum of sale.She let us pay for searches while using us a pawn. It was absolutely the worst experience I've ever had with any kind of company. There was no remorse and I don't know how she sleeps at night for a little but extra of commission.Openly trying to get improved offers and more viewing whilst sending us acceptance confirmation and letting us pay fees is a very very underhanded trick.

Darren · 7 November 2020

★★★★★ 5/5

Google

Sasha and Aimee were excellent dealing with our purchase. They really went above and beyond and were a pleasure to work with. Many thanks!

Courtney · 6 April 2025

★★★★★ 1/5

Trustpilot

DISAPOINTMENT

What went wrong? Well I was advised by this agency that the property had come off the market once my holding deposit was paid. Upon submitting my credentials for referencing which was with let alliance, I was advised by "Charlotte" a representative at Gascoigne Halman that the landlord has gone with another offer and would rather refund my holding deposit then proceed with my application. Honestly Disappointed with the service provided by this agency. WOULD NOT RECOMMEND GOING WITH THIS AGENCY

Chrissy · 9 December 2024

★★★★★ 5/5

Trustpilot

Great Service!

Steph and the team at Gascoigne Halman were fantastic. They were friendly, pro-active, and helpful in getting us into our new home.

Rob · 3 April 2025

★★★★★ 1/5

Trustpilot

Absolutely disgusting

Absolutely disgusting aftercare if I seen all these bad reviews before I definitely wouldn't have bothered. Robyn put the phone down on me very rude

Andrea · 18 May 2026

★★★★★ 1/5

Facebook

After leaving my rented property in May, i still have not received my deposit back. It took me over 2 days to clean the place before moving in, and i made sure the place was better than i found it when leaving. Yet the landlady refused to sign off my deposit and i got Zero help from Gascoigne... the land lady walk in on the flat without notice, once whilst i was stuck down with covid, and you wasn't allowed to visit people. Now i am left to chase MY money back. Avoid these guys, they do not help when help is required.

Steve · 6 July 2022

★★★★★ 5/5

Trustpilot

Thank you to Angela and the team at the…

Thank you to Angela and the team at the Macclesfield office for their advice and expertise and professionalism in helping in my recent property purchase.You provided an excellent and stress free service .Thank you

Julian · 11 August 2024

★★★★★ 5/5

Trustpilot

Thank you to Angela and the team at the…

Thank you to Angela and the team at the Macclesfield office for their advice and expertise and professionalism in helping in my recent property purchase.You provided an excellent and stress free service .Thank you

Julian · 11 August 2024

★★★★★ 5/5

Google

Having been in the process of moving for over two years Gascoigne Halman have partnered with us and supported us all the way. Their excellent customer focus and friendly manner have made the most stressful times manageable. We certainly couldn't recommend them enough, especially given the depth of their knowledge of the local East Cheshire area. We moved to the area with them 32 years ago and they were just as good then! Many thanks to all the team at the Prestbury office

Malcolm · 29 July 2024

★★★★★ 5/5

Google

I was the buyer of a property that Gascoigne Halman were the agent on, however the service was still excellent from the Prestbury office team, especially Aimee Austin who kept in touch with us on progress of every step of the process, helping move things along with the seller's solicitors to ensure the sale completed in good time. Thanks for your help! Anthony & Leanne Wild

Anthony · 28 August 2021

★★★★★ 5/5

Trustpilot

Highly recommend, especially Dominic

We were delighted with Gascoigne Halman’s service, when buying a property through them. They always went over and above. In fact I think our purchase might have fallen through but they kept it all on the rails. We will sell our house with them if we ever move. Dominic is fantastic. He always knew everything about the chain, and did loads to keep it all moving forward.

Eleanor · 10 February 2021

★★★★★ 1/5

Trustpilot

very poor customer service

Very disappointed with customer service. Found the staff to be really unhelpful. As a cash buyer had been keen to purchase a property for my daughter and disappointed to learn the property we had secured was taken off the market. Tried to found out why and if there were any other similar properties available through the branch and got absoutley no help from them. Sent a polite message to the manager with honest feedback and requested that he give me a quick call to discuss - 2 weeks later and havent heard back from him. Will now never use Gasgoigne Halman again and recomend other agents who have a little more time and respect for their customers

David · 2 August 2021

★★★★★ 1/5

Trustpilot

They won’t return your deposit!

I had a very disappointing experience with Gascoigne Halman, particularly in how they handle tenant concerns versus landlord interests.

Muhammad · 31 March 2026

★★★★★ 5/5

Trustpilot

Highly recommended

We recently sold and bought our new home through Gascoigne Halman in Macclesfield. From valuation to completion the service & support has been excellent. Gascoigne Halman not only found us fantastic buyers but found our dream home and we couldn’t be happier! The whole team provided a great service with a particular shout out and thank you to the Manager, Matt for his communication and support throughout to drive our sale and purchase forward.

Caroline · 1 July 2024

★★★★★ 5/5

Trustpilot

Gascoigne Halman Macclesfield Office

We recently sold our property through Gascoigne Halman Macclesfield office and are now renting from them. We have been pleased with the professional service they offer, all the staff have been pleasant and helpful. Thanks to all the Team and special thanks to Adam and Lisa.

Theresa · 6 February 2023

★★★★★ 5/5

Google

We sold our property with Gascoigne Halman Prestbury recently and the team were brilliant. They were very responsive to our enquiries, great at communicating with us and really helped to progress our sale and the purchase of another property. They were spot on with the valuation of our property and we sold our house very quickly which we were very grateful for. Would definitely recommend!

Steph · 27 October 2024

★★★★★ 5/5

Trustpilot

Excellent professional service

Excellent professional service and communication from going on the market to completion 8 weeks later.With special thanks to James Coppock, Dominic Morgan, Lucy Kershaw and Markus Jolleys. Alison Addy

Alison · 16 December 2019

★★★★★ 1/5

Trustpilot

Rogue landlord and rude agents.

unresponsive landlord took months to fix a shower and a cooker.

Roe · 16 April 2026

★★★★★ 1/5

Trustpilot

Terrible experience with this company

Terrible experience with this company. Had to fight for my deposit which they made unnecessarily difficult. They supported a landlord who said the property was uninhabitable when the independent check out report confirmed as 'good'. 6 months to get deposit back from TDS who awarded us £2,500 of the deposit and the landlord £100 after he tried to claim for £4500! Would never use this company again, avoid!

Karla · 8 July 2024

★★★★★ 1/5

Trustpilot

I wish I could give this letting agency…

I wish I could give this letting agency zero stars. They have completely breached our contract and shown a total lack of professionalism. Upon moving in, the house was absolutely filthy, with rubbish in back garden. The state of the property was uninhabitable, clearly, no cleaning had been done. On top of that, broken window and door glass was shattered, posing a serious safety risk.

Customer · 25 August 2024

★★★★★ 4/5

Trustpilot

Great staff

I sold my property through Gascoigne Halman in Frodsham. The girls in the office were extremely helpful, helped me to understand what was happening and I sold my property within 2 weeks. I can’t thank them enough

Mrs · 2 August 2025

★★★★★ 5/5

Facebook

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Sbahler · 14 August 2023