Gascoigne Halman reviews

★★★★★ 4/5

Google

To be perfectly honest at the beginning, the process wasn't the smoothest with Gascoigne, however once Tom Harvey took over our case it was great. Despite the overall house sell process not being good, Tom was always on hand to talk to and had great communication. He was incredibly patient and supportive and I felt he was doing everything in his power to try make the bumpy process better. I'd honestly recommend having him on your case if you can!

Georgiana · 16 January 2026

★★★★★ 5/5

Google

Absolutely thrilled with the experience we had with Gascoigne Halman. From start to finish, James and the team were outstanding. They helped us snap up the perfect property as soon as it came back on the market, their timing, responsiveness and insight made all the difference. Communication was clear, frequent, and honest. James was always contactable whenever we had questions, big or small, which gave us confidence throughout the buying and selling journey. They provided expert guidance at every turn. Their market expertise was spot‑on, helping us sell our property at asking price after only one day of viewings. We felt like we were in safe hands. If you’re looking for a professional, knowledgeable, and reliable estate agent, we highly recommend Gascoigne Halman. Thanks again for making what could have been a stressful process feel seamless.

Bob · 16 October 2025

★★★★★ 5/5

Google

The team at Gascoigne Halman, especially Hannah, made the house moving process as seamless as possible. As expected, house moving is one of the most stressful things you'll ever do in your life - but Hannah, James and the whole team did everything in their power to make the whole experience as painless as possible. No phone call too many, or email left un-responded. I would highly recommend Gascoigne Halman if you're selling your property in the area.

Georgina · 16 October 2025

★★★★★ 5/5

Google

I dealt with James from start to finish of the sale of my property and I have to say he was efficient, provided clear and concise communication at all times and did everything he said he was going to do. - Offer over guideline price ✅ - Over and exceeded timescales once sale had been agreed and completion ✅ - Responds to any issues and as the answers already so gave me peace of mind ✅ - Pro-active in making things happen and chasing queries that were not being addressed ✅ Everything an agent should be, professionalism, easy to approach and has acted with integrity to the highest standards at all times.

Suleman · 16 July 2025

★★★★★ 1/5

Trustpilot

Terrible communication

I would try to steer clear of this company if possible. We have rented a property through this agency and it has been a nightmare. Communication is horrendous, you cannot get hold of anyone at all. We even went into the branch about our queries and still were told that no one was available and someone would contact us (which they didn’t). The property was not ready for us to move into on the agreed date and we were not told about this until we chased and chased about needing more info on moving in.

CE · 17 August 2026

★★★★★ 5/5

Google

From the start of our journey all the way through to the end Gascoigne Halman have been excellent. Our initial consultation was with James who offered us sound advice after taking the time to listen to us and get to know what we were looking for. We then worked with Andrea throughout the remainder of the process, and she was absolutely outstanding in her professionalism. For reasons beyond everyone's control, our process was long and complex, but Andrea was on top of things every step of the way. What we really valued most was that Andrea was always available to answer questions, regularly kept us to date, and went above and beyond on numerous occasions. We couldn't recommend James and Andrea enough for those looking to put their property on the market.

Hayley · 17 May 2025

★★★★★ 5/5

Google

‘Every buyer / seller needs a Tom Harvey on their side’ I cannot praise the team here enough. James was our first POC, he was extremely informative and advised us to make the right decision on how we best price and list our property, he gave us confidence, and low and behold, we got the right offer from the right buyer in rapid time. Most importantly, the aftercare and coordination is the key to a smooth transaction and there’s an absolute standout team member to mention here, Tom Harvey, he’s absolutely fantastic, efficient and professional, he really is a superstar, Tom ensured that everything was in place and I honestly can’t praise him enough. They’ve changed my opinion on estate agents with a true 5 star service and are worth every single penny of their fee. Thanks for making our home sale a pleasure. Steve & Ash.

It’s · 11 May 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️ I’d like to thank the team at Gascoigne Halman for all their help in renting out my property. They were extremely helpful, professional, and informative throughout the whole process. Everything was handled efficiently and with great communication. I really appreciate their support and would highly recommend them to anyone looking to let or manage a property. Kind regards, A Robinson

TONY · 16 November 2025

★★★★★ 5/5

Google

We have just sold out property throught Gasoigne Halman and they were brilliant. It wasn't an easy sale due to terrible solicitors on our buyers side, however GH were fantastic. Shout out to Tom and Andrea they were both a pleasure to deal with, they were constantly on top of things and always willing to go the extra mile to push things along (even often listening to me rant about solicitors). A companies reputation and quality is driven by the people so I couldn't rate GH any higher based on my experience with Tom and Andrea. Would highly recommed.

Daniel · 16 April 2025

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with this letting agent. After the landlord withdrew an agreed offer, we were left out of pocket and still have not had our deposit returned. Communication has been poor throughout, with constant delays and little accountability. We felt completely unsupported and ignored when trying to resolve the issue fairly. I would strongly advise others to be very cautious before dealing with this agency. They tried to make us send them thousands of pounds with no contract given then last minute withdrew the offer and are refusing to give the deposit back. Absolutely dreadful agency.

Nadia · 7 May 2026

★★★★★ 5/5

Trustpilot

Excellent throughout

Absolutely excellent from start to finish of the house sale - one local agent kept phoning to see if we 'had come to a decision to market the property' which lost them any business, whereas GH did the visit to see the place and then said they'd leave us alone and it was up to us to give it the go-ahead or not. No pestering - excellent. Once we gave them the thumbs-up we had a string of viewers within days, and eventually exceeded the guide price by a small margin which suggests the guide price was accurate too. The staff at Gascoigne Halman were always on hand and worked brilliantly, especially Georgia who made sure everyone was kept in touch with any and all news and developments as things progressed, resulting in a sale a fortnight before Christmas which was exactly what buyers and sellers wanted. I would heartily recommend this outift.

Rupert · 18 December 2024

★★★★★ 5/5

Google

The service we received from Gascoigne Halman was superb from first to last. James is a true professional: knowledgeable, insightful and efficient. His analysis of the local market trends proved invaluable, and his advice was always shrewd and accurate. But there's more to moving house than just the transaction: there's an emotional element to it too. James gave us rock solid support every step of the way, listening, advising and advocating and negotiating on our behalf. He was always there for us, in person or on the phone, whenever we needed him. He tailored his advice to our needs and priorities, he always followed through on what he promised and he earned our trust absolutely. We are deeply grateful to James and we would recommend Gascoigne Halman wholeheartedly.

Tim · 12 December 2024

★★★★★ 5/5

Google

Had a wonderful selling experience with James and the talented team at Gascoigne Halman. The process was seamless from listing, to viewings, the offer and sale. I was kept in the loop every step of (what is generally) the very stressful process of house selling. James was always quick to reply to any emails or calls and very pro-active in moving the process along. I highly recommend him and the rest of team! :)

Natalie · 12 December 2024

★★★★★ 5/5

Trustpilot

5 stars for David Madden!

David Madden is absolutely fantastic. He is incredibly knowledgeable, thorough and proactive. Thank you for the brilliant service, David!

Yasmin · 29 May 2026

★★★★★ 1/5

Google

I had arrived for a viewing in Manchester M16. Agent and I agreed to a time. Agent arrives at the wrong address - okay that's fine even though I left work and have to make up the time for this. Then the agent answers my email face to face about the lack of appliances in the studio! You should have emailed me in advance to not WASTE my time!! Then I tell Sarah that I'd still like to view. She tried the lockbox code and says that it's broken!! How unprofessional! Anyway, the lack of coordination between Ysanne (who I booked my viewing with) and Sarah (who came to the viewing) is unbelievable!! I ask if I can view the other property available on the same road which was only posted on rightmove 3 days ago and she says it was taken .She then says she's got to go to another viewing. YAY! It all seems super fishy. Don't trust these lot and I suppose I dodged a bullet. I am Manuela (before you say you don't recognise my name).

Simina · 16 February 2026

★★★★★ 5/5

Google

Many thanks to James, Hannah, Tom and all the team for their help with a difficult and drawn out house sale. Their support was superb. We particularly appreciated James help, guidance and support during the process.

Jo · 12 November 2025

★★★★★ 2/5

Google

Really not good so far. There was next-to-no proactive feedback on viewings. Having accepted an offer over 2 weeks ago, we are still waiting to start conveyancing. Staff don't answer emails until chased several times and the phone goes to voicemail when you call the office. Based on our experience so far, I would avoid.

Kate · 16 April 2025

★★★★★ 1/5

Trustpilot

Poor service and disappointing behaviour after tenancy agreement

After completing our tenancy with Gascoigne halman. Despite leaving the property in what we believed to be a clean and acceptable condition. We received a £550 deposit claim, including charges for cleaning (£250), decoration and painting (£150), and a radiator leak (£115). I have rented this apartment for 1 year.When we first moved into the property, it was in poor condition and had a noticeable odour. We raised this with the agency several times, but no action was taken.

Akhil · 9 December 2025

★★★★★ 5/5

Google

James was professional, thorough and ambitious throughout the process of selling our home. He and his team were highly contactable and chased questions/issues quickly with all parties involved. We were very grateful to James and the team for their work. Many thanks.

Beth · 15 August 2025

★★★★★ 1/5

Trustpilot

Awful management and communication

As per all the other negative reviews - terrible communication - poorly written emails, unprofessional in manner and just awful to deal with. From moving into property, water pressure issues and constant cold showers. After months of back and forth was told (by a manager) 'oh well you are on a rolling contract, so you can just find another property' as appose to just having the issue fixed? Turns out it was a pump needed for the boiler, and of course the landlord did not want to pay as it was 'expensive'. It wasn't. Paying over a grand a month for no hot showers and terrible management is expensive. Clearly they prioritise landlords and not tenants. We left as suggested and do not recommend for renting at all - save your self the stress and sour puss faces.

LEVI · 28 October 2025

★★★★★ 5/5

Trustpilot

Faultless Experience

My sale took a lot longer than expected and even though I was the buyer and not necessarily there client Gascoigne Halman were faultless especially Steph who I can’t praise enough she really did get the sale over the line.

Alan · 6 August 2025

★★★★★ 5/5

Google

Best of the best. We dealt with James Thornley, who was professional, helpful, and couldn’t be recommended highly enough.

Connor · 16 February 2026

★★★★★ 5/5

Trustpilot

Highly recomment Gascoigne Halman in Macclesfield

After 3 aborted sales with Purple Bricks which consumed 14 stressful months due to lack of support, wrong price, no vetting of purchasers, etc., etc. I decided to use Gascoigne Halman in Macclesfield to sell our house. Within 1 week Matthew Clark and his team had vetted a new purchaser who was right for our property, truly had the funds, and was highly likely to follow through to completion (which they did).I can't recommend Gascoigne Halman enough for their proactive advice and follow-up, aiding the purchaser and keeping me informed. I found them friendly and easy to communicate with. No waiting for someone to answer the phone for inquiries and prompt replies on email. When the exchange of contacts and completion time came, they helped pressure crucial solicitor communication so that we met the target dates keeping me (the seller) and the purchaser happy. I can't recommend Gascoigne Halman in Macclesfield enough. Thanks, folks, you deserve the credit, and will be using you again for another property sale.

John · 21 November 2023

★★★★★ 1/5

Trustpilot

Negligent - Do not rent from them

My husband and I moved into a property managed by letting agents Gascoigne Halman in Chapel en le Frith in November 2022. From the start we had major issues with the property; it hadn't been cleaned, the water pressure was terrible, in fact prior to us moving in after pointing out some defects during a viewing the electricity board had to be brought in to make the electrics safe! There was rubbish left in the loft and cellar and an open manhole cover with standing water in the basement with a pump in it. We had been told this was a usable storage space by the agents. It was not. It flooded more than once ruining our property and was horrendously damp. The wetness in the cellar rose through the house making it constantly damp and mouldy. The window frames were so rotten you could push your finger through them. The front door lock was insecure and you could push the door open with a hard shove.The shower seal was leaky and caused staining downstairs. The shower barely worked then stopped altogether. I believe the property would have been below the required EPC rating for letting if it were tested last year.These are just a few of the catalogue of defects. (I have photographic evidence of all of this). It took months to get some these things rectified and over 200 emails. I have made clear that one of my emails be treated as an official complaint but nothing has come of it. Often we were simply told 'the landlord doesn't want to spend any more money on the property'.We requested a reduced rent rate from £900 to £500 expecting a negotiation with the landlord. He took over a month to respond and then offered £850 despite our explaining the extensive damage to our property and us having paid for a shed to move our things from the cellar. The agents then sent messages chasing arrears. After continuing to press for the landlord to fulfill his legal obligations we were eventually hand delivered a section 21 notice (our tenancy should have run until November and they delivered this in June which I think may be in breach of the rules). The landlord claimed to not be able to afford repairs and needed to sell the property. This all happened over an 8 month period and I have to believe there is some sort of recourse for us. The property should not have been let in that state and we should be able to claim damages for our ruined property and loss of income (I work from home as a contractor). Having rented for over 20 years I have never had such a terrible experience. We moved back to Chapel to be closer to my elderly parents to care for them and now because of the lack of affordable, appropriate property we have had to move further away ultimately making them suffer. We have contacted the property ombudsman who have advised we have a case against Gascoigne Halman we just need to to follow it up. We have managed to find a private let and now moved at great personal expense through no fault of our own. Our new property is clean, well cared for and seems heaven after 9 Cross Street.

Josephine · 21 August 2023