5/5
GoogleMany thanks to James, Hannah, Tom and all the team for their help with a difficult and drawn out house sale. Their support was superb. We particularly appreciated James help, guidance and support during the process.
Trusted Agent profile · Manchester
Gascoigne Halman Manchester reviews
★★★★★
227 reviews across 2 platforms
Elm House, 739 Wilmslow Road, Manchester, M20 6RN
Part of Gascoigne Halman, see every office.
Gascoigne Halman's office in Manchester, at Elm House, is rated 3.8 out of 5 across 227 reviews on two platforms, including 110 Google reviews rated 4.2.
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Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Google5/5
GoogleI was completely delighted with the service provided by Gascoigne Halman Didsbury. James Thornley, the Manager, was extremely professional, responsive, and helpful with everything from the initial valuation (which I felt was the most professionally researched, realistic and not inflated) and throughout the whole process to the final completion. James and all the Didsbury team were fantastic, friendly, efficient, and quick to respond to any queries. The flat sold very quickly and at the right and best price, and the conveyancing which was done by DC Law recommended by Gascoigne Halman was also brilliant. Thank you to all, I could not be happier and would absolutely recommend Gascoigne Halman and would definitely use again if I decide to move again in the future.
5/5
GoogleI’ve had an excellent experience with Gascoigne Halman in Didsbury. From start to finish, the service has been incredibly professional and attentive. Selling a house can be stressful, working with the right estate agent makes all the difference, and this is absolutely the team you want on your side. Tom and James have both been outstanding, always friendly, reliable, and proactive. They kept me updated at every stage and were quick to answer any questions and to ensure the whole process kept progressing. Their communication was clear and consistent, and I always felt confident that things were being handled efficiently. It’s refreshing to work with an estate agent who genuinely cares about providing a smooth and stress free experience. Thank you to the whole team for making the process so positive.
2/5
GoogleReally not good so far. There was next-to-no proactive feedback on viewings. Having accepted an offer over 2 weeks ago, we are still waiting to start conveyancing. Staff don't answer emails until chased several times and the phone goes to voicemail when you call the office. Based on our experience so far, I would avoid.
5/5
GoogleAbsolutely fantastic service and support from the team in the Didsbury office - particular shout out to Regan who helped us secure the perfect house when it wasn’t even on the market yet!
1/5
TrustpilotPoor service and disappointing behaviour after tenancy agreement
After completing our tenancy with Gascoigne halman. Despite leaving the property in what we believed to be a clean and acceptable condition. We received a £550 deposit claim, including charges for cleaning (£250), decoration and painting (£150), and a radiator leak (£115). I have rented this apartment for 1 year.When we first moved into the property, it was in poor condition and had a noticeable odour. We raised this with the agency several times, but no action was taken.
5/5
GoogleJames was professional, thorough and ambitious throughout the process of selling our home. He and his team were highly contactable and chased questions/issues quickly with all parties involved. We were very grateful to James and the team for their work. Many thanks.
1/5
TrustpilotAwful management and communication
As per all the other negative reviews - terrible communication - poorly written emails, unprofessional in manner and just awful to deal with. From moving into property, water pressure issues and constant cold showers. After months of back and forth was told (by a manager) 'oh well you are on a rolling contract, so you can just find another property' as appose to just having the issue fixed? Turns out it was a pump needed for the boiler, and of course the landlord did not want to pay as it was 'expensive'. It wasn't. Paying over a grand a month for no hot showers and terrible management is expensive. Clearly they prioritise landlords and not tenants. We left as suggested and do not recommend for renting at all - save your self the stress and sour puss faces.
5/5
GoogleBest of the best. We dealt with James Thornley, who was professional, helpful, and couldn’t be recommended highly enough.
1/5
TrustpilotBe careful what you sign up for??
Have just Let an apartment from Gascoigne Halman Didsbury! Large deposit and £1600 per month! Apartment in a filthy condition,no windows can open as no key has been provided to open locks! No heating ,Hot Water as either owner,Gascoigne Halman representative,previous tenants turned off switches that marked Do Not Switch Off! Despite contacting them a week ago I am still in the same situation? They insist that I take holidays off work rather than send someone after hours or weekend? Sending emails to the Didsbury Rental Dept and the Manager of the Didsbury Office ,a week later in exactly the same situation?The only service they did promptly was to take my money and it appears they don’t want to do anything! I have invited the Manager to come and visit to see that the Inventory was either done many years ago or is a work of fiction? 1 week later and situation is exactly the same! I certainly could not recommend this company going forward!Mt only hope is someone senior within this company see this review and gets it sorted before the apartment makes me ill due to no ventilation,damp conditions!
5/5
GoogleExcellent service provided by James (manager) who came to value the house and had an excellent knowledge of the area. Was interested in all the work done and excellent knowledge of the housing market. Very helpful and accessible team, overall happy with the service
5/5
GoogleBest estate agent in the village. I’ve used them on both a purchase and sale and wouldn’t hesitate to recommend. James is very professional and knowledgable on Didsbury, assisted by a very able team (shout out to Tom). Thank you for your support and assistance!
1/5
TrustpilotI would give less stars if possible
I would give less stars if possible During the tenancy it started already. the garage door fell down TWICE. and it took them 10 months to fix. Only when i started to not pay the full rent they started acting fixing it 2 months before we needed to leave the premisis Altough they make a check in and check out report they dont look at it. Claiming ridiculous amounts of money for things that where already like that before we moved in as visible on the checkin report. We've been waiting for 2months now to get our deposit back and they keep answering once every 3weeks if we're lucky and if they read our 10emails every 3 weeks to remind them
5/5
GoogleJames was very personable and showed some good commercial acumen while selling our house, in what turned out to be a slightly tricky and lengthy process.
5/5
GoogleExcellent to deal with, James is a dream to work with and gave us a 10 / 10 experience
5/5
GoogleJames and the team are superb, clear advice, professional , communicative and reliable. Everything you would want in an agent.
1/5
TrustpilotIf I could give them 0 stars I would.
If I could give them 0 stars I would. From the outset they seem great, but as soon as the agreement is signed they stop caring about anything except getting the rent in each month. They'll happily let themselves in without speaking to you, they say that they only have to send an email 24hrs in advance. They never return calls. They ignore maintenance requests and then try to say that you damaged things that never worked and were highlighted on the initial move in. As for returning your deposit, I am currently going through a claim against them through the dps as after 4 weeks of vacating at the end of tenancy, they have not done a thing woth regards to authorising the return of deposit. Once you aren't paying them rent anymore, they won't return calls, messages, emails. Go in in person and funnily enough, "oh sorry, they've left for the day and I work in a different dept. I'll leave them a message and get them to call you in the morning" AVOID AT ALL COSTS
5/5
GoogleI would like to thank Laura and Ysanne specifically for all their help in securing our apartment. They have been a great help from start to finish, answering all our queries, regular communication and over all provided a professional service. I would highly recommend and we look forward to working with them and the team at Gascoigne Halman in the near future. Thank you
5/5
TrustpilotThank you Lisa and Esther for you’re …
Thank you Lisa and Esther for you’re fantastic support in a recent house letting. Nothing was ever too much trouble at anytime. I have always been impressed by the quick and effective response in helping us to let our property. We most definitely were is safe hands throughout the whole process. Thank you ladies and team Gascoigne Halman.
5/5
GoogleI recently sold me house and couldn’t have done it without the fantastic support of James and team at Gascoigne Hallam. They were all professional, incredibly helpful and always went the extra mile to ensure everything ran smoothly. Highly recommend. Becky
1/5
TrustpilotLandlords Beware!
Landlords beware! Three postgraduate student Drs moving from Scotland to complete their clinical training in the Manchester hospitals for three years were looking to rent a good, clean property in Didsbury with a generous budget. Best tenants you could ever hope for-offering UK based parental guarantors if required too. We saw a potential property and so rang this company and I will say that at least they answered the call, unlike some other Didsbury letting agents, but the call handler was dire! She was immediately negative-along the lines of well, I’ll have to put you on a waiting list if you want to view that one…Therefore, I tried to engage her on what we were looking for to see if there were any other possible properties to view but she was very clearly disinterested and desperate to get off the phone. I can’t understand why Landlords use letting agents like this one-I would have been so annoyed had I been a Landlord and known this company was simply passing over good tenants like these and it must be happening all the time which is why I’m writing the review so that Landlords are aware. A horribly negative experience with this Agency and others around the Didsbury area. I can safely say that based on our experience, these agents are definitely not serving the best interests of their client landlords. I fully recommended OpenRent-a beautiful property has been secured with absolutely no fuss whatsoever because we have been able to communicate directly with the Landlord-all messages and calls followed up and almost by return too. These letting agents need to seriously up their game and start treating prospective tenants and their enquiries with more interest, respect and professionalism.
5/5
GoogleGreat service from James and the team. James was very helpful and responsive throughout the purchase. It all went smoothly!
5/5
GoogleThe experience with Gascoigne Halman Didsbury was amazing from start to finish. They not only sold our house but also helped us buy a new home. James Mosedale was fantastic to deal with and he went above and beyond what you would expect to help us through the process. All the rest of the team were fabulous to deal with, all very professional, friendly and attentive. They are the best estate team I have dealt with, I wouldn’t hesitate to recommend them.
5/5
GoogleThe experience with Gascoigne Halman Didsbury was amazing from start to finish. They not only sold our house but also helped us buy a new home. James Mosedale was fantastic to deal with and he went above and beyond what you would expect to help us through the process. All the rest of the team were fabulous to deal with, all very professional, friendly and attentive. They are the best estate team I have dealt with, I wouldn’t hesitate to recommend them.
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Tell us what you need and we'll put you in touch. Gascoigne Halman hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
