Gascoigne Halman Wilmslow reviews in Cheshire East

★★★★★ 1/5

Trustpilot

The house was a health hazard

We moved into a rental property managed by this estate agent last week, and it has been the worst experience we’ve ever had with an estate agent. Before moving in, it was agreed that the property would receive a deep clean and the carpets would be professionally cleaned. When we arrived, the house was absolutely filthy. The cleaning was so bad that we found a mouldy toilet paper roll left on the floor, and the kitchen was so unhygienic it was genuinely a health hazard. It was in such a poor state that we couldn’t even unpack our belongings. We had several family members helping us move, and the entire day was a complete waste because the property simply wasn’t fit to move into. After reporting the issue, they sent the cleaning company back three days later. They were only there for around 20 minutes and cleaned very little. The property was still disgusting afterwards, leaving us to spend two full days cleaning the house ourselves just to make it liveable. That is completely unacceptable. To make matters worse, the carpet cleaning was never carried out. The carpets are stained with food and other marks and clearly need a professional clean. The estate agent has now refused to arrange this, telling us to sort it out ourselves or contact the landlord. The landlord has already confirmed he paid the estate agent for the cleaning, so this should never have become our responsibility. The photos speak for themselves. The lack of preparation, poor communication, and refusal to put things right have made this an incredibly disappointing experience. I would not recommend this estate agent to anyone.

Oliver · 30 August 2026

★★★★★ 1/5

Trustpilot

Poor Communication and Organisation

Unfortunately I did not have a positive experience with the Macclesfield branch. I approached them in May 2026 to market my property, a terrace in the town centre. They were initially responsive to me and organised a valuation very quickly. The photos were arranged reasonably quickly, but I had to chase them after their initial deadline passed to get the brochure and listing ready. It was then posted on Rightmove, Zoopla, and OnTheMarket. In the meantime, I had agreed to an initial meeting with their mortgage advisor but somehow they mixed up my details and were phoning someone else with the same name - and they shared some of my details with the wrong person. There was no apology for this. Using their app, I could see that my home had many views on Rightmove however this did not translate into viewings. After a couple of weeks I was contacted about a viewing and agreed to it despite it being on a day I had initially said I couldn't do, as the agent on the phone was quite pushy about it being this particular day. When the agent arrived it was someone who had never been to the property before and she was unprepared. After no feedback or offer from the viewing, and no further viewings, I sent an email to the office to ask their advice as to how to generate some interest in the property. Someone called me back and left a voicemail, which I returned and was told they were unavailable but would call me back. They did not. I followed up via email, twice, to no response. In the intervening period I went into their office and found my property was not being advertised physically in the shop. I therefore gave notice to the agent, which they are supposed to acknowledge. After a follow up email 2 days later, I phoned them 4 days after the initial notice was given to be told they couldnt find the notice letter in their inbox. Somehow it was then found but acknowledged with the wrong dates on it, so I had to phone again to get it adjusted. The date the house was supposed to be withdrawn from market came and went. The house wasnt taken off the market, so I had to chase this up with them, too, until it was actioned. They have also not arranged to provide me my spare key back. Overall, this was not a good experience. I understand the housing market is not fast moving at present however the communication and organisation of this estate agent was severely lacking in my experience.

Laura · 25 August 2026

★★★★★ 5/5

Trustpilot

I had the pleasure of working with Ella…

I had the pleasure of working with Ella from Gascoigne Halman to sell my house, and I couldn’t be more impressed. She went above and beyond throughout the entire process, dealing with multiple issues quickly and professionally. Nothing was ever too much trouble, and her communication was excellent from start to finish. Ella made what could have been a stressful experience incredibly smooth, and her commitment and dedication genuinely stood out. I would highly recommend her to anyone looking to buy or sell, and I would absolutely use her again in the future. Thanks again, Ella!

Mark · 1 December 2025

★★★★★ 5/5

Google

Fantastic service from James, Tom, Nicola and team at Wilmslow. We have just sold 2 properties with them and they have been a pleasure to work with, their honesty and professionalism made me feel I was in safe hands. James has been really helpful, giving us advice during the build and once marketed they were all straight on it, generating momentum. I got the values I wanted and in good time too. I've seen sign boards up for similar things with other agents that were up before we marketed and are still there now. Thanks for all your help and keep up the good work.

Matt · 20 October 2025

★★★★★ 5/5

Google

We bought a house through Gascoigne Halman Wilmslow, with Nicola as our main contact. We can't recommend Nicola enough - she was extremely responsive and proactive in keeping us informed, communicating updates and answering our many queries. She really pushed the deal along by coordinating all the parties and solicitors, and at one point made a suggestion which made the purchase go through a lot quicker for us than it otherwise would have. Nicola is also very understanding of how stressful going through a house purchase can be - we phoned her many times and she was always happy to chat and see what she could do to help.

Lucy · 20 October 2025

★★★★★ 5/5

Google

We are truly grateful to the team at Gascoigne Halman Wilmslow for their outstanding support with the sale of our property. Nicola, together with Isla and the rest of the team, guided us through the process with professionalism, warmth, and reassurance. There were challenges along the way, but thanks to their commitment, clear communication, and tireless effort, everything came together successfully in the end. We couldn’t have asked for a more supportive team, and we are delighted with the outcome. A big thank you to Nicola, Isla, and the Wilmslow branch for making the sale such a positive experience.

Abdullah · 11 October 2025

★★★★★ 1/5

Trustpilot

Terrible communication

I would try to steer clear of this company if possible. We have rented a property through this agency and it has been a nightmare. Communication is horrendous, you cannot get hold of anyone at all. We even went into the branch about our queries and still were told that no one was available and someone would contact us (which they didn’t). The property was not ready for us to move into on the agreed date and we were not told about this until we chased and chased about needing more info on moving in. Since moving in, we have had a few problems, none which have been resolved and again communication and trying to get hold of anyone is impossible! Good luck if you are renting through this agency. I would not use them again!

CE · 17 August 2026

★★★★★ 5/5

Google

Brilliant, personal, professional service from James and the team at GH. Ours was a unique house for the area, which made finding the "right buyer" particularly important, and they did that in a timescale which enabled us to buy the house we wanted without resorting to external finance. The buyers also obviously loved our house which was important to us after living there for nearly thirty years. GH were very responsive to us as sellers, and, I believe, to our buyers. Highly recommended.

Ian · 9 May 2025

★★★★★ 5/5

Google

We recently purchased a house through Gascgoine Halman in Wilmslow and we were really grateful to have the process managed by Nicola. It was clear that Nicola is very experienced and knowledgable. She was fantastic at keeping us updated by email and phone, and also stayed in regular contact with the necessary estate agents and solicitors in the chain through out the whole process. She did a great job striking the balance between representing her clients (the sellers) interests and also making us feel valued as the buyers.

Janine · 1 April 2025

★★★★★ 5/5

Google

We received exceptional service from Gascoigne Halman buying our forever home in Handforth. From start to finish, their professionalism and dedication made what could have been a really stressful process feel seamless. Nicola was outstanding throughout - nothing was too much trouble. She was patient, incredibly knowledgeable and always on hand to offer guidance and reassurance. Her expertise and proactive approach made a huge difference. Even though the purchase ended up being a probate sale, the team handled everything efficiently and with great empathy, ensuring that all parties involved felt supported. Despite the added complexity, they still got everything over the line quickly and diligently. What truly set Gascoigne Halman apart was how well they worked with everyone involved, including solicitors and the other estate agency in the chain. Their collaborative approach kept everything moving smoothly and meant we always felt well-informed and in good hands. We can’t recommend them highly enough. It was an absolute pleasure to work with the whole Gascoigne Halman team.

Rachel · 24 March 2025

★★★★★ 5/5

Google

We recently sold a house through Gascoine Halman Wilmslow and the whole process was made very easy thanks to James and the team who were very approachable and knowledgable with all queries.We had multiple viewings in the first week and upon accepting an offer we were kept up to date through the whole process by Nicola. Everything went through very smoothly, I would highly recommend- Thank you!

J · 12 August 2025

★★★★★ 1/5

Trustpilot

gascoigne halman sale

Please do yourself a favor and avoid this agency. I relocated from Liverpool a week ago, expecting the property to be habitable. Unfortunately, I encountered a series of major defects, including no proper heating, plumbing issues, and serious cleanliness problems, the driveway was full of moss and mold. Additionally, there were rats in the garden, an issue previously reported by neighbors and past tenants but never addressed. Relocating is already stressful, but dealing with these unresolved problems, especially after being misinformed about the rat infestation, made it even worse. I was told there were no rats, yet they were still present in the garden. The agents are polite when speaking, but despite my repeated calls and reports since day one, they have taken no action to resolve these serious issues.

Mohamed · 8 February 2025

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with this letting agent. After the landlord withdrew an agreed offer, we were left out of pocket and still have not had our deposit returned. Communication has been poor throughout, with constant delays and little accountability. We felt completely unsupported and ignored when trying to resolve the issue fairly. I would strongly advise others to be very cautious before dealing with this agency. They tried to make us send them thousands of pounds with no contract given then last minute withdrew the offer and are refusing to give the deposit back. Absolutely dreadful agency.

Nadia · 7 May 2026

★★★★★ 5/5

Trustpilot

Excellent throughout

Absolutely excellent from start to finish of the house sale - one local agent kept phoning to see if we 'had come to a decision to market the property' which lost them any business, whereas GH did the visit to see the place and then said they'd leave us alone and it was up to us to give it the go-ahead or not. No pestering - excellent. Once we gave them the thumbs-up we had a string of viewers within days, and eventually exceeded the guide price by a small margin which suggests the guide price was accurate too. The staff at Gascoigne Halman were always on hand and worked brilliantly, especially Georgia who made sure everyone was kept in touch with any and all news and developments as things progressed, resulting in a sale a fortnight before Christmas which was exactly what buyers and sellers wanted. I would heartily recommend this outift.

Rupert · 18 December 2024

★★★★★ 5/5

Trustpilot

Faultless Experience

My sale took a lot longer than expected and even though I was the buyer and not necessarily there client Gascoigne Halman were faultless especially Steph who I can’t praise enough she really did get the sale over the line. Nothing was ever too much hassle and there communication was 1st class, thank you to everyone involved especially Steph😁

Alan · 6 August 2025

★★★★★ 1/5

Trustpilot

They won’t return your deposit!

I had a very disappointing experience with Gascoigne Halman, particularly in how they handle tenant concerns versus landlord interests. From the very beginning of the tenancy, we raised multiple issues regarding lack of proper hot water and an inadequate boiler system. We repeatedly contacted the agency, explaining that the hot water was not functioning properly and that the system required constant manual adjustment just to get basic hot water. This not only caused inconvenience for a family with children but also significantly increased our electricity costs due to repeated heating cycles. Despite clear communication and follow-ups, no effective action was taken to resolve the issue. Now, at the end of the tenancy, instead of fairly assessing the situation, the agency has aligned entirely with the landlord and is attempting to make unreasonable deductions from our deposit, including claims that are not properly supported with evidence. It is particularly concerning that: • Longstanding maintenance issues (including hot water problems) were not addressed • Property condition issues such as damp were ignored during tenancy • Yet, at check-out, these are being indirectly used against the tenant This gives a clear impression that the agency prioritises landlords’ interests while failing to fairly represent or support tenants, even when legitimate concerns are raised during the tenancy. I would strongly advise prospective tenants to: • Document everything • Follow up in writing • Be cautious when dealing with deposit deductions Unfortunately, this experience has shown a lack of balance, accountability, and fairness in how tenant matters are handled.

Muhammad · 31 March 2026

★★★★★ 5/5

Google

I can recommend James and the team highly. It had been a difficult time trying to sell our property in a difficult market following all the interest rises and we found GH helpful, efficient, supportive, knowledgeable and friendly throughout the process of selling. One thing you definitely need when selling is honest, straight forward talking and I appreciated that aspect of dealing with James at the team.

A · 21 March 2025

★★★★★ 1/5

Trustpilot

Rogue landlord and rude agents.

unresponsive landlord took months to fix a shower and a cooker. throughout the winter months we had no heating and it took until February for the landlord to fix. they're trying to charge me £80 to defrost a freezer and £300 for plastering despite no damage (with photo evidence) being done. my landlord was beckhall properties whom have multiple properties listed with gascoigne Halman. if you Google this landlord you will see an MEN arricle...

Roe · 16 April 2026

★★★★★ 5/5

Trustpilot

5 stars for David Madden!

David Madden is absolutely fantastic. He is incredibly knowledgeable, thorough and proactive. Thank you for the brilliant service, David!

Yasmin · 29 May 2026

★★★★★ 5/5

Google

Huge thank you to the team and especially Nicola for going above and beyond with purchase of our new home. It was a very tricky sale / chain but Nicola went above and beyond to help everything ran smoothly as it could. Another huge thank you to Matthew Follett for sorting out our mortgage, he is extremely knowledgeable when it comes to mortgages and we couldn’t have been happier with his services! Thank you team, looking forward to seeing you on Friday when we pick up the keys to our dream home!

Jemma · 27 July 2024

★★★★★ 5/5

Google

I would like to highly recommend Gascoigne Halman. We have just sold our house through them. All the staff at Gascoigne Halman were very helpful, and extremely supportive. We received excellent customer service throughout the process. Nicola Coppock, Sales Manager, especially guided, supported us every step of the way and " went the extra mile" whenever we needed extra help. Nicola is extremely experienced, professional, and always kept us informed at every stage. I can not thank Nicola, and all the team, for their amazing support throughout the whole process. We could not have got through the stress of selling our house without you all! Marcelle.

Caroline · 27 July 2024

★★★★★ 5/5

Google

My partner and I are first time buyers and have just moved into a home that was marketed by Gascoigne Halman. We couldn’t be happier with the service they have provided. Shout out to Dominic at the Wilmslow office. He was very proactive, helpful and friendly when dealing with all our queries. Hopefully we won’t be moving house anytime soon, but if and when do, we’ll be using Gascoigne Halman.

Daniel · 26 October 2022

★★★★★ 5/5

Google

I've had a great experience with the Wilmslow letting team. Julia, Robbyn, and Emily were all incredibly professional and maintained excellent communication throughout the entire process. Their support made everything smooth and stress-free. I’ll definitely be working with them again on my other property. Highly recommended!

James · 17 August 2025

★★★★★ 5/5

Trustpilot

Our house move experience with Gascoigne Halman Wilmslow

We moved house earlier this year as did our elderly parents and the service we received from Gascoigne Halman in Wilmslow particularly James Coppock was superb. His calm professional manner really helped us through a stressful time and he is excellent at negotiating. Anytime we had to ring the office and ask questions all our calls were returned and Lucy Kershaw was always pleasant and very helpful. I would like to stress how competent you all were and we would definitely recommend using Gascoigne Halman in Wilmslow

MrsS · 14 December 2019