Gascoigne Halman Wilmslow reviews in Cheshire East

★★★★★ 1/5

Trustpilot

Awful management and communication

As per all the other negative reviews - terrible communication - poorly written emails, unprofessional in manner and just awful to deal with. From moving into property, water pressure issues and constant cold showers. After months of back and forth was told (by a manager) 'oh well you are on a rolling contract, so you can just find another property' as appose to just having the issue fixed? Turns out it was a pump needed for the boiler, and of course the landlord did not want to pay as it was 'expensive'. It wasn't. Paying over a grand a month for no hot showers and terrible management is expensive. Clearly they prioritise landlords and not tenants. We left as suggested and do not recommend for renting at all - save your self the stress and sour puss faces.

LEVI · 28 October 2025

★★★★★ 5/5

Trustpilot

Highly recomment Gascoigne Halman in Macclesfield

After 3 aborted sales with Purple Bricks which consumed 14 stressful months due to lack of support, wrong price, no vetting of purchasers, etc., etc. I decided to use Gascoigne Halman in Macclesfield to sell our house. Within 1 week Matthew Clark and his team had vetted a new purchaser who was right for our property, truly had the funds, and was highly likely to follow through to completion (which they did).I can't recommend Gascoigne Halman enough for their proactive advice and follow-up, aiding the purchaser and keeping me informed. I found them friendly and easy to communicate with. No waiting for someone to answer the phone for inquiries and prompt replies on email. When the exchange of contacts and completion time came, they helped pressure crucial solicitor communication so that we met the target dates keeping me (the seller) and the purchaser happy. I can't recommend Gascoigne Halman in Macclesfield enough. Thanks, folks, you deserve the credit, and will be using you again for another property sale.

John · 21 November 2023

★★★★★ 5/5

Google

When it came to selling my father's house, I was given the names of 3 local agents by friends and neighbours. Since I did not live locally, I did not know much about any of them, and had to be guided by their initial reaction to my enquiry. After some deliberation, and delays due to Covid and then the legal process, I decided on GH, who I had found to be the most helpful, and approachable and understanding of the situation, without being to pushy, they kept in touch, and abreast of our progress. When I was finally in a position to put the house on the market, all the communication was done by phone and email. At all times I found them very helpful and prompt in replying to my messages, no matter who I spoke to in the office. They kept me informed of who was visiting the property, and when, gave regular feedback. When there was a minor issue, they proved to be very proactive in helping move things along. I would have no hesitation in strongly recommending GH based on my experience. Marcus and the team- many thanks. you were brilliant.

Jihad · 26 October 2023

★★★★★ 5/5

Google

Gasgoine Halman Wilmslow helped us to find our dream home after years of looking. We felt like they really looked after us and everyone at the branch was up to speed on how the sale and purchase was progressing. Really impressed and would highly recommend to anyone thinking of selling their house to use Gasgoine Halman and speak with Markus 1st ahead of other Wilmslow agents. They handled the whole process with such care and detail and made it feel stress free. Communication was excellent. Their sales manager Lucy was fantastic and coordinated many challenges behind the scenes and went above and beyond to ensure everything went smoothly for us. Thankyou to Lucy, Markus and the team!

Jennifer · 26 October 2023

★★★★★ 5/5

Google

Pauline renew my tenancy contract for this year. She send me an email as a reminder with the conditions before the deadline and followed it up. When I knew that my tenant agreed to renew the contract I send an email. It didn’t take her more than 10 mnts to respond me with my contract. Pauline is efficient, very professional person with excellent customer services .

GUL · 27 June 2024

★★★★★ 1/5

Trustpilot

Negligent - Do not rent from them

My husband and I moved into a property managed by letting agents Gascoigne Halman in Chapel en le Frith in November 2022. From the start we had major issues with the property; it hadn't been cleaned, the water pressure was terrible, in fact prior to us moving in after pointing out some defects during a viewing the electricity board had to be brought in to make the electrics safe! There was rubbish left in the loft and cellar and an open manhole cover with standing water in the basement with a pump in it. We had been told this was a usable storage space by the agents. It was not. It flooded more than once ruining our property and was horrendously damp. The wetness in the cellar rose through the house making it constantly damp and mouldy. The window frames were so rotten you could push your finger through them. The front door lock was insecure and you could push the door open with a hard shove.The shower seal was leaky and caused staining downstairs. The shower barely worked then stopped altogether. I believe the property would have been below the required EPC rating for letting if it were tested last year.These are just a few of the catalogue of defects. (I have photographic evidence of all of this). It took months to get some these things rectified and over 200 emails. I have made clear that one of my emails be treated as an official complaint but nothing has come of it. Often we were simply told 'the landlord doesn't want to spend any more money on the property'.We requested a reduced rent rate from £900 to £500 expecting a negotiation with the landlord. He took over a month to respond and then offered £850 despite our explaining the extensive damage to our property and us having paid for a shed to move our things from the cellar. The agents then sent messages chasing arrears. After continuing to press for the landlord to fulfill his legal obligations we were eventually hand delivered a section 21 notice (our tenancy should have run until November and they delivered this in June which I think may be in breach of the rules). The landlord claimed to not be able to afford repairs and needed to sell the property. This all happened over an 8 month period and I have to believe there is some sort of recourse for us. The property should not have been let in that state and we should be able to claim damages for our ruined property and loss of income (I work from home as a contractor). Having rented for over 20 years I have never had such a terrible experience. We moved back to Chapel to be closer to my elderly parents to care for them and now because of the lack of affordable, appropriate property we have had to move further away ultimately making them suffer. We have contacted the property ombudsman who have advised we have a case against Gascoigne Halman we just need to to follow it up. We have managed to find a private let and now moved at great personal expense through no fault of our own. Our new property is clean, well cared for and seems heaven after 9 Cross Street.

Josephine · 21 August 2023

★★★★★ 1/5

Trustpilot

I would give less stars if possible

I would give less stars if possible During the tenancy it started already. the garage door fell down TWICE. and it took them 10 months to fix. Only when i started to not pay the full rent they started acting fixing it 2 months before we needed to leave the premisis Altough they make a check in and check out report they dont look at it. Claiming ridiculous amounts of money for things that where already like that before we moved in as visible on the checkin report. We've been waiting for 2months now to get our deposit back and they keep answering once every 3weeks if we're lucky and if they read our 10emails every 3 weeks to remind them

Eliot · 4 September 2025

★★★★★ 5/5

Google

My sister and I have just used James Mosedale and his team in the Wilmslow office to sell our late father’s home. Throughout, the whole team have been professional and sensitive to the situation. They have been a great support, keeping us informed with developments and taken full charge of viewings in our absence. I would not hesitate to recommend their services.

Yvonne · 27 July 2024

★★★★★ 5/5

Google

We recently sold our house with Gascoigne Halman in Wilmslow and quite honestly, working with them was the easiest and most enjoyable part of the entire process. From the moment Tom came round to give us a valuation (there's a reason he's known as "Lovely Tom" in our household!) to the moment we handed our keys over on moving day, the whole team was friendly, helpful, knowledgeable and communicative. Nothing was ever too much trouble and no question too big, small or silly. We can't recommended them highly enough.

Connie · 6 August 2025

★★★★★ 1/5

Trustpilot

If I could give them 0 stars I would.

If I could give them 0 stars I would. From the outset they seem great, but as soon as the agreement is signed they stop caring about anything except getting the rent in each month. They'll happily let themselves in without speaking to you, they say that they only have to send an email 24hrs in advance. They never return calls. They ignore maintenance requests and then try to say that you damaged things that never worked and were highlighted on the initial move in. As for returning your deposit, I am currently going through a claim against them through the dps as after 4 weeks of vacating at the end of tenancy, they have not done a thing woth regards to authorising the return of deposit. Once you aren't paying them rent anymore, they won't return calls, messages, emails. Go in in person and funnily enough, "oh sorry, they've left for the day and I work in a different dept. I'll leave them a message and get them to call you in the morning" AVOID AT ALL COSTS

Luke · 29 July 2025

★★★★★ 5/5

Google

As I write this review I am currently sat here totally overjoyed that my house sale has just competed thanks to all the fabulous team at Gascoigne Halman. A special thanks to the inimitable and charismatic James Mosedale, the highly competent Tom Slater and most especially; the wonderfully professional Nicky Coppock who has hand held and communicated so well through every step of the sales process and kept me and the rest of the chain informed, even with all its ups and downs along the way. We got there and I’m just delighted - thank you all so much. Thanks to everyone else who’s been involved with the sale, namely Isla, Sue and Jeanette - apologies if I’ve missed anyone off. Thanks again you’ve all been brilliant and you know I’ll be back for the next time I need to sell my house.

Debbie · 26 July 2025

★★★★★ 5/5

Trustpilot

Thank you Lisa and Esther for you’re …

Thank you Lisa and Esther for you’re fantastic support in a recent house letting. Nothing was ever too much trouble at anytime. I have always been impressed by the quick and effective response in helping us to let our property. We most definitely were is safe hands throughout the whole process. Thank you ladies and team Gascoigne Halman.

Liam · 10 July 2024

★★★★★ 5/5

Google

We have just finished moving house in Wilmslow and had first hand experience of both buying and selling via their Wilmslow office. From beginning to end I have nothing but the utmost praise for their service. Throughout the office everyone has been efficient, friendly and courteous, which has helped us navigate the stressful job of moving. Special mention to James Coppock who was always available to advise and guide us securely through everything. Overall their experience and understanding of the housing market was brilliant.

Jamie · 26 October 2022

★★★★★ 5/5

Google

Very happy with the way James and the team at Wilmslow managed our sale. They were always on hand to talk through any queries, a particular callout to Nicola who was so helpful in managing the process once the sale had been agreed

Tim · 5 December 2024

★★★★★ 5/5

Trustpilot

Great services from GH

We have recently finalised the sale of our house, and purchase of our next (of which the sale side was dealt with by Gascoingn Halman). We would like to particularly thank Dominic from the Sales office in Wilmslow for all his help during the process - he was absolutely the reason why everything ran smoothly and most importantly ran to time. Though we have bought a house previously, this was our first time buying and selling at the same time and Dominic was fantastic at guiding & advising us each step of the way and always on hand for our questions. Dominic was also particularly great with coordinating all the moving parts and knew who to call and when to get things moving, and seeming never hesitate to do so on our behalf, we are extremely grateful. We would thoroughly recommend and hope to use his services again! We would also thoroughly recommend Gascoign Halman Wilmslow too - though we primarily dealt with Dominic, all other colleagues at the Wilmslow office we spoke to during the process were extremely helpful.

Hannah · 20 June 2022

★★★★★ 2/5

Google

Shockingly bad service Recently sold an apartment through them, they couldn’t get the first offer up at all even though £15k under asking Who offers under first offer and doesn’t expect to have it rejected and come up ? Then I literally heard nothing off them for months during the sale To top it off we have not actually heard off them the apartment sold last week and no thank you call, email or anything for giving them £3k in commission Yes they sold the apartment but being fair it was a very well priced apartment in Wilmslow which probably the easiest sale going Poor service and not even getting a call to say congratulations on your sale just shows they don’t care

Adrian · 26 October 2023

★★★★★ 5/5

Google

My experience with Gascoigne was nothing be exceptional. They are very professional, always willing to help and just really nice people. We used all of their recommendations including surveyor and solicitor and it was such a smooth experience. Would highly recommend. I would also like to specifically call out both Isla and Nicola who are the main reason for this review.

Joe · 4 November 2025

★★★★★ 4/5

Google

Just sold my house with Gascoigne Halman and I can't fault them. James was exceptionally helpful because I didn't have a clue about buying/ selling houses and took the time to walk me through it. The only issue I have (hence the lack of a 5th star) is with Gascoigne Halman's recommended solicitors, Home Property Lawyers. I have not found them helpful, they are slow, don't respond to calls , emails, and a bit abrubt.PositiveProfessionalism

Lizzy · 26 October 2022

★★★★★ 5/5

Google

I can’t thank everyone enough at the Wilmslow Office of Gascoigne Halman. From their initial visit, right the way through to completion of the sale, they have been nothing but professional, helpful, friendly and supportive. Highly recommended. Particular thanks to James, Tom and Nicola.

Sally · 4 October 2024

★★★★★ 1/5

Trustpilot

horrible people and useless

horrible people and useless. dont tell you whats going on and very rude customer service. dont do what theyre supposed to do.

Customer · 20 August 2026

★★★★★ 5/5

Google

A HUGE thank you to Markus and the team at Gascoigne Halman Wilmslow for helping us with the purchase of our dream home! Markus went above and beyond and kept us updated right the way through from offer stage to completion. An absolute pleasure to deal with and I would not hesitate to recommend Gascoigne Halman to prospective buyers or sellers.

Emma · 26 October 2023

★★★★★ 1/5

Trustpilot

'Its a landlord's / Agencies world.. we just live in it'

'Its a landlord's / Agencies world... and we all just live in it'.. I recently rented a house in Frodsham and on return of the property, despite a gold star check out report, the lack of communication regarding my deposit refund was horrific.. multiple calls, emails, 'I can't reach the Landlord', 'let me check and get back to you' it became farcical. I was then hit with an 80% claim by the landlord against my deposit for made up broken items and repairs. The check out team in Macclesfield did not care, emails not responded to, nonsense chatter blaming the Frodsham branch who apparently were in conversations with the landlord regarding re listing the property, however the check out team in Macclesfield could not reach him. The emphasis clearly was to talk to the landlord about more money for him, more money for GH and just leave me and hopefully I will go away. I asked to speak to the branch manager at Macclesfield who did call me, she also didn't know what was going on so said she would follow up and help. Needless to say this was the one and only time I heard from her, not even a courtesy call or anything... I obviously rejected the claim by the landlord and fast forward 4 months since we left the property, the DPS have awarded our deposit in almost its entirety, so the greed of the landlord did not win in this case, quite rightly... and if GH would have consulted with him and me better from the start we maybe could have avoided such a mentally straining 4 months for me. I understand they are acting on the landlords wishes, however, the sheer disregard for the tenant was freighting. I now own a property so renting is not something I plan on doing in the near future, however should the need arise, I will never use GH again for their services, nor will I engage with them in any future business. Note - this mainly refers to the Macclesfield Branch.

Chris · 6 March 2025

★★★★★ 5/5

Google

They say moving house is one of the most stressful things you can do in life and whilst this was definitely true for us, our experience was made less stressful by dealing with Lucy at the Wilmslow branch. Her professionalism was second to none. The purchase nearly fell through on a couple of occasions but Lucy really went to bat for us going over and above to ensure the purchase went ahead. The after sales service received was also fantastic. I can't recommend Gascoigne Halman enough and especially Lucy.PositiveResponsiveness, Professionalism

Dulcie · 26 October 2021

★★★★★ 5/5

Trustpilot

Gasgoigne Halman

Gasgoigne Halman, in my opinion, are the creme de la creme of Estate Agents - particularly the WILMSLOW office. Selling my house was being done to enable me to move overseas which made it particularly important and intense as there was a house purchase taking place at the same time. James and his team really pulled out all the stops - even after two buyers they found defaulted and left us in the lurch! At one point I considered using one of the “We buy any house.com” companies - purely out of desperation to prevent the loss of the overseas property. But James and his brilliant team were not for giving up!! Not only did they find another buyer - they found a cash buyer who was in a hurry to complete the sale as soon as possible!The care and service received from every member of this company was outstanding in every single aspect and I cannot recommend them highly enough to anyone looking for a company with absolute integrity, professionalism and personal attention. Over 10 years ago I had purchased my house through Gasgoignes and now - having experienced their sales expertise as well - for me - they are Simply the Best!!☺️

Maria · 21 October 2021