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★★★★★ 1/5
TrustpilotPoor service and disappointing behaviour after tenancy agreement
After completing our tenancy with Gascoigne halman. Despite leaving the property in what we believed to be a clean and acceptable condition. We received a £550 deposit claim, including charges for cleaning (£250), decoration and painting (£150), and a radiator leak (£115). I have rented this apartment for 1 year.When we first moved into the property, it was in poor condition and had a noticeable odour. We raised this with the agency several times, but no action was taken.
Akhil · 9 December 2025 · Gascoigne Halman Lymm
★★★★★ 1/5
GooglePOOR SERVICE AND IRRESPONSIBLE BEHAVIOUR
Im the guardian for the tenancy of my brother and sister in law at Heaton moor road.
I'm forced to give this review, as we have completed the tenancy with GH, left the property and today we have got a deposit claim of 550£ ( 250 for cleaning, 150 for decorating, 115 for radiator leak etc) . I have been tenant to multiple landlords in the past before buying my own property and never seen anything like this before.
Though, the property was stinking when we moved in, this was escalated multiple times and no action was taken from agency or landlord, the boiler was damaged and remained like that for 1 week, with no repairs even after multiple escalation. We didn't have a leaking radiator and didn't cause any damage to paint works other than minor wear and tears.
Bathroom lights were providing lights and additional water from above bathrooms, and remained like that for months to repair. This has caused damage to the ceiling and now they want us to sort this.
We already expected these scams form Gascoigne Halman and the landlord and has escalated every issues early through emails and we have photographs.
Please make sure you escalate issues and damages to the agency in time through emails so that you won't be charged unnecessary at the end .
We are planning to act through the DPS to get our refund back in complete.
Amal · 8 December 2025 · Gascoigne Halman Heaton Moor
★★★★★ 1/5
GoogleUnfair Deposit Deduction and poor service.
After completing our tenancy with Gascoigne halman. Despite leaving the property in what we believed to be a clean and acceptable condition.We received a £550 deposit claim, including charges for cleaning (£250), decoration and painting (£150), and a radiator leak (£115).
I have rented this apartment for 1 year.When we first moved into the property, it was in poor condition and had a noticeable odour. We raised this with the agency several times, but no action was taken.
Bathroom cealing water leak and light damage have reported multiple times through mails and calls and it took them months to repair this and after coming they didn't repaired this completely , paints started to fall again, due to leaked wall ceiling.Ongoing issue eventually caused ceiling damage and now we are responsible to pay for this.
2. The boiler and heater was also damaged and remained unrepaired for a week despite repeated escalations.
Throughout our tenancy, we did not have any leaking radiators, we haven't done anything on walls, was kept like how they had given to us. Cleaned the house thoroughly and given back to them.
Our experience has been deeply disappointing, and I hope this review encourages greater fairness and transparency for future tenants.
Akhil · 8 December 2025 · Gascoigne Halman Heaton Moor
★★★★★ 5/5
GoogleI have recently moved house, and cannot fault Gascoigne and Halman Heaton Moor. George showed me around the property and at no point did I feel pressured on pushed into a sale. He was informative, understanding and reassuring of my situation. Sharon has also been super friendly, knowledgeable and kept in regular and frequent contact with me regarding advice and updates about the sale. I would definitely consider using Gascoigne and Halman again in the future, and would also recommend them to friends and family. 10/10.
Lauren · 5 December 2025 · Gascoigne Halman Heaton Moor
★★★★★ 5/5
GoogleSteph, Abby and Sarah really are the best of the best.
Gascoigne Halman Holmes Chapel recently helped us sell our old house and buy a new one. There are so many points in the house selling/buying journey that can be frustrating or stressful, but Steph, Abby and Sarah have been an utter joy throughout - so supportive, so calm and so capable.
I will genuinely miss speaking with them on a regular basis!
Abbie · 5 December 2025 · Gascoigne Halman Holmes Chapel
★★★★★ 5/5
GoogleHuge thanks to Ella from the Macclesfield Gascoigne Halman team. She went above and beyond to keep my parents’ house purchase on track which meant they didn’t lose their buyers. It was not just Ella’s professionalism, but also her understanding of my parents’ situation that made all the difference. Thank you.
Jo · 5 December 2025 · Gascoigne Halman Macclesfield
★★★★★ 5/5
TrustpilotI had the pleasure of working with Ella…
I had the pleasure of working with Ella from Gascoigne Halman to sell my house, and I couldn’t be more impressed. She went above and beyond throughout the entire process, dealing with multiple issues quickly and professionally. Nothing was ever too much trouble, and her communication was excellent from start to finish.
Ella made what could have been a stressful experience incredibly smooth, and her commitment and dedication genuinely stood out. I would highly recommend her to anyone looking to buy or sell, and I would absolutely use her again in the future.
Thanks again, Ella!
Mark · 1 December 2025 · Gascoigne Halman Lymm
★★★★★ 5/5
GoogleSharon has been great in the process of selling our flat everything has gone smoothly and big thank you to Adam and George for all there efforts.
Haf · 28 November 2025 · Gascoigne Halman Heaton Moor
★★★★★ 5/5
GoogleJames and the team are superb, clear advice, professional , communicative and reliable. Everything you would want in an agent.
Dan · 28 November 2025 · Gascoigne Halman Manchester
★★★★★ 5/5
GoogleThank you for your excellent service Gascoigne Halman Altrincham. Special mention to Chris & Katie who’ve been very helpful throughout the process of letting our property. We would highly recommend you!
Beth · 28 November 2025 · Gascoigne Halman Altrincham
★★★★★ 5/5
GoogleChris and his team have rented our properties for several years now . I would highly recommend them . They are friendly , professional and very pro active keeping us updated re viewings etc , wouldn’t use anyone else.
Wendy · 28 November 2025 · Gascoigne Halman Altrincham
★★★★★ 5/5
GoogleI have sold a property through the Gascoigne Halman branch in Holmes Chapel and I can't thank Steph and her team enough. Our dealings were prolonged due to original sale not going ahead and they pulled out all the stops to secure new buyers and kept me up to date with the sale progress, knowing and understanding that I was apprehensive second time around. From the initial enquiry, knowledge of area and property type to market at best placed pricing, and handling of viewings - all was communicated thoroughly.
Patient, diligent and personable - It has been an absolute pleasure to deal with Steph, Abby and Sarah and I cant thank them all enough!
Hafwen · 26 November 2025 · Gascoigne Halman Holmes Chapel
★★★★★ 5/5
GoogleJoanne and her team were always very professional and caring and kept us up to date with everything that was going on.
Gillian · 26 November 2025 · Gascoigne Halman Poynton
★★★★★ 5/5
GoogleGascoigne Halman in Poynton have been fantastic throughout the whole process. Jo and the team have been extremely supportive, they continuously checked in and made sure things were going smoothly. Thoroughly would recommend them to anyone
James · 26 November 2025 · Gascoigne Halman Poynton
★★★★★ 5/5
GoogleRecently bought our dream house with Gascoigne Poynton. Throughout the whole process the team was extremely supportive, helpful and reliable. I really feel like the move wouldn’t have happened if it wasn’t for their efforts and staying on top of everything. Very happy and would highly recommend!
W · 26 November 2025 · Gascoigne Halman Poynton
★★★★★ 5/5
GoogleWe have had a great experience with Gascoigne Halman. Charlotte Till has been extremely professional throughout the entire process, always replying to my emails promptly and ensuring everything was clearly explained. She went above and beyond to help us settle into our new home . Her support has made the whole process smooth and stress-free. We truly appreciate the excellent service and highly recommend Gascoigne Halman.
Mahmood · 26 November 2025 · Gascoigne Halman Sale
★★★★★ 5/5
GoogleThanks Charlotte and team! Super efficient. Very personable and supportive at the Sale office.
Van · 26 November 2025 · Gascoigne Halman Sale
★★★★★ 5/5
GoogleGood service from all team especially Joanna
El-Hussein · 26 November 2025 · Gascoigne Halman Sale
★★★★★ 5/5
Google5* Sasha and Aimee have gone above and beyond to secure the exchange/ completion of our chain. They have both been fantastic.Thank you x
K · 26 November 2025 · Gascoigne Halman Prestbury
★★★★★ 5/5
GoogleOne of the best agencies in town, very quick and professional. Really help me when I needed to move fast in a short period of time.
Amos · 26 November 2025 · Gascoigne Halman Macclesfield
★★★★★ 5/5
GoogleAlways grateful for all support throughout our renting process. All staff extremely kind and helpful. Highly recommend.
Mihaela · 26 November 2025 · Gascoigne Halman Macclesfield
★★★★★ 5/5
GoogleGascoigne Halman in Macclesfield. From start to finish, the team were professional, approachable, and clearly knowledgeable about the local market. Our house sold quickly, and the subsequent negotiations on our new purchase were handled expertly by Matt, whose guidance and communication were invaluable in managing issues with solicitors and other parties involved in the chain. Matt went above and beyond to reduce stress, handling every situation with diplomacy and tact while keeping us fully informed throughout. His efforts made the entire process as smooth and stress-free as possible. We felt completely supported at every stage and greatly appreciated the team’s dedication to achieving the best outcome for us. We are absolutely delighted with the result and would not hesitate to recommend Gascoigne Halman in Macclesfield to anyone looking to sell or buy a property. GD
Gail · 26 November 2025 · Gascoigne Halman Macclesfield
★★★★★ 5/5
GoogleThank you Lisa and Isla for the fantastic support in letting our house. We were delighted with the high quality of customer care and professional approach throughout the whole process.
Liam · 26 November 2025 · Gascoigne Halman Macclesfield
★★★★★ 3/5
TrustpilotDepends on what you want
Very good when dealing with renting out a property. Great, fast communications, friendly service.
However, managing the property is below par. I have to chase up things and still waiting for a contractor re heating in the freezing temperatures.
Zsuzsa · 26 November 2025 · Gascoigne Halman Lymm
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
