Trusted Agent profile · Cheshire
Verified
★★★★★
2,135 reviews across 20 offices and 4 platforms
Gascoigne Halman has 20 offices, in Macclesfield, Bramhall, Cheshire East (two offices), Heaton Moor, Sale, Poynton, Altrincham, Manchester, Stockport, Glossop, Holmes Chapel, Marple Bridge, Warrington, Chapel-En-Le-Frith, Wilmslow, Whaley Bridge, Prestbury, Tarporley and Hale (Cheshire). Together they have 2,135 reviews on four platforms, rated 4.6 out of 5 overall.
1,984
Reviews on Google
All 20 offices
28
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 20 offices
122
Reviews on Trustpilot
Business-wide
Gascoigne Halman's 20 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad a great experience with Sharon at Gascoigne Halman in the purchase of our new house. She was proactive keeping us informed every step of the way and nudging along solicitors when needed and keeping all parties informed. The sale went through quickly and smoothly and Sharon was a pleasure to work with.
5/5
GoogleFriendly and helpful team. Would recommend
5/5
GoogleProactive, friendly and professional service from start to end. Highly recommended.
5/5
GoogleWe were helped out by the staff at Poynton with our purchase especially when our sale was delayed. All were professional and understanding. Thank you.
5/5
GoogleVery happy with the service all the way through from the initial valuation booking and on the day valuation with Joanne all the way through to completion with the whole team including Meghan and Joanne providing a great service and feedback at all stages of the process. Thankyou.
5/5
GoogleI have recently purchased a property in Holmes Chapel through Gascoigne Halman and I cannot recommend their services highly enough - they were outstanding. Special mention for Steph who was my main contact, she was unbelievable. Kept me updated at all stages, was professional, understanding, supportive and also great fun too. I have already recommended Steph to a close friend who has shared similar experience to myself. OUTSTANDING
5/5
GoogleIt isn't common to find such a wonderful group of people all working under one roof, but the team at Gascoigne make you feel like you are in safe hands. Every phone call taken quickly, every question answered expertly and with confidence and every anxiety washed away with humour and kindness. If trust in a team is determined by returning clients, then having the GH in Glossop sell our last 3 homes swiftly and professionally should instil confidence in future buyers to pick these guys. Glossop is full of capable estate agents but GH is a cut above- thank you Chloe, John, Jordan and Karen- we will miss you!
1/5
GoogleIf you’ve ever heard people complain about estate agents and thought, “they can’t be that bad,” you’re right. They can be worse. Meet Gascoigne Halman. If I could give them zero stars, I would - one is too good for them. Our experience began pleasantly enough. A friendly agent confidently told us we could achieve far more for our property than we’d expected. We delayed listing for a short period, during which there were plenty of market changes. When we were ready to go live, we raised concerns about the proposed asking price, given those changes. We were reassured, again confidently, that it was still a smart price to list at. It wasn’t. The property attracted no interest whatsoever and sat idle for weeks. When we reached out for advice, the response was predictable but dissapointing. Reduce the price. So we did. And then we did it again. And again. Over the course of our relationship with Gascoigne Halman, their only piece of advice when the property failed to sell was to reduce the price. In total, we reduced it four times, eventually knocking £40,000 off the original asking price. We repeatedly asked for practical guidance. What could we improve? What might be putting buyers off? Could we at least refresh the listing photos so it didn’t look stale to the market? The agent “failed to see what this would achieve.” That response neatly summed up the experience. Beyond pricing conversations, we had almost no meaningful interaction with the original agent at all. Day-to-day communication was handed off to a rotating cast of five or six junior agents, none of whom showed much interest, urgency, or professionalism. One was so late to a viewing that we ended up conducting it ourselves. This same agent also received a cancellation of a 10am viewing at 3pm the day prior, but failed to inform us until 9:15am the next day! We have lives and a baby, we'd woken up early to prepare the house for a viewing that wasn't going to take place, all the while the agent KNEW and failed to inform us. In total, we had over twenty viewings and not a single offer. The only “interest” Gascoigne Halman managed to generate came from complete time-wasters. Throughout the painfully long period our property was listed with them, we repeatedly raised concerns. Each time, we were met with the same vacant response. No opinion or advice or independnet thought. Just “try reducing the price.” Meanwhile, properties in our immediate area, clearly of a lower standard than ours, smaller and less modern, were selling. Gascoigne Halman couldn’t begin to explain why. To be clear, we would have welcomed honesty. If something was genuinely wrong with the house, if the kitchen needed ripping out or the layout didn’t work, we wanted to know. At least then we’d have had something concrete to act on. Instead, we were offered nothing but an endless loop of price reductions. Eventually, we gave up and switched to another agent, Kirn. The contrast was embarrassing. They gave us practical advice that was quick and inexpensive to implement. They clearly explained what was wrong with the existing photos. The difference in marketing was night and day. They priced the property competitively and explained the market conditions behind that decision. Most importantly, they actually seemed to want to sell our home. It sold within two weeks. At the very price we had originally hoped to achieve with Gascoigne Halman. The conclusion is unavoidable: The problem was never the house, it was the agent. I will add one caveat. Near the end, a new member of staff, India, briefly took over our account after we had already given notice. I believe this was her first job and she was quite inexperienced. Despite that, she was polite, professional, and demonstrated communication skills far beyond anyone else we dealt with at the company. She was the sole bright spot in an otherwise dismal experience, which is, frankly, a damning indictment of the rest. I sincerely hope she finds a better place to work.
Dear Alex, I am sorry if you felt that your experience was so negative, we would never wish this to be the case for any clients. I was surprised to receive your review after approximately five months have elapsed since you withdrew your property. Ultimately it would never benefit an estate agent to not sell a property, moreover, there is considerable financial investment into the marketing across all the most effective property portals, high quality marketing brochures etc. For the record, several of the statements you have made are incorrect. I do not employ ‘five or six junior agents’ and I feel that some of the comments made are being unnecessarily embellished for maximum effect. Our staff are extensively trained and adhere to professional standards. You were provided with feedback from viewings and statistics from the property matching directly from our database and online portals. I still firmly believe our marketing brochure and imagery was of high quality and do not believe this to be the reason the property remained unsold. Sadly the 20 viewings and one offer we received did not produce your purchaser, but I am glad you have now achieved success. We have many clients with extremely positive feedback. I genuinely wanted to sell your home and always tried to give the best advice where possible. I wish you all the best in the future. If you want to discuss anything further perhaps you could call me to discuss 0161 929 1500, Robert Wight
1/5
GoogleI had a very disappointing experience buying through the Altrincham office, which would put me off using them again in the future. The whole process took 7.5 months and, while the delays were not Gascoigne Halman’s fault, the way the situation was handled made the experience extremely negative. I was made to feel as though I was in the wrong for asking for clarity by Gascoigne Halman ( Missing documents, lease info, incorrect parking space talked about for months) , and I felt pressured to complete even though my solicitors were advising me not to, i.e. I was called. at 3.45 on Friday saying that if I didnt complete by EOD the seller would put the house on the market. At this point we discrepencies between the sellers documents and the land registry . Overall, this resulted in a very unpleasant experience as a first-time buyer. Even on the day I collected the keys, there was no congratulations from Gascoigne Halman, one agent would not even pick up her head, and the agents seems to purposely not put the bottle of Prosecco normally given, which further tainted what should have been a positive moment. Their lack of knowledge about the property was also concerning, particularly as I had viewed another property in the same block with Thornley Groves, who were extremely knowledgeable. I was also unhappy with the way I was treated personally. On one viewing, when I asked to view the property with only the agent present so I could talk freely ( Property was empty with nobody living in it ), I was made to feel uncomfortable by a member of staff who I felt encouraged the seller to attend instead, stay and did not like me asking questions. After completing and receiving the full email records (accidentally to my solicitor ), I discovered this had been done deliberately, with the suggestion that having the seller present “might make me complete quicker,” despite the fact that we were still missing the full and complete lease at that point. I would not recommend this agent to first-time buyers, as the way my purchase was handled completely tainted what should have been an exciting experience.
5/5
GoogleThe team were very helpful throughout the home buying process, answering emails promptly and were very professional throughout. particular shout-outs to Joanne & India, who were fantastic and really knew there stuff. Another massive thank you to Matt with his Mortgage broker service, who made a normally stressful experience that much less so. I intend to use them should I move in future and recommend them wholeheartedly.
5/5
GoogleFrom start to finish they were fantastic with the sale of my house in Lymm. From the initial visit from Ben, who went above and beyond with everything and his keenness to market our house was plain to see. The whole staff who took the viewings were fantastic (Debbie), marketed it well and got lots of interest and very happy with the offer we took, and all correspondence was easy (Sam) and dealt with very professionally. Thanks again, great team!
5/5
GoogleI can’t recommend Jo, Kate and the team at GH highly enough. They supported me through an incredibly challenging sale, including the chain breaking twice and a very complicated final chain, and were outstanding from start to finish. Communication was excellent throughout which made a stressful process far more manageable. From the initial sale right through to completion, I always felt fully informed and completely confident that everything was being handled professionally. I genuinely couldn’t have asked for my sale to be in safer hands.
5/5
GoogleVery friendly team. During first viewing till having the keys of the house, they were alwasy supportive and approachable.
5/5
GoogleI’ve just bought a house and Gascoigne Halman was the estate agent dealing with our purchase. Our experience with them from start to finish has been excellent. Karen is an absolute legend. So personable and lovely! The communication was brilliant throughout the whole process. They always picked up the phone and returned calls, which is not my experience with all estate agents! They chased regularly but this never felt pushy, just that they wanted to keep the process moving, which we really appreciated and I’d imagine the seller must have too. To say you can’t really pick the estate you’re buying from, we really got lucky because they were fantastic and should we ever need to sell again (and it won’t be for a while because we love our new house!) it would be Gascoigne Halman without question.
5/5
GoogleRating only, no written review.
5/5
GoogleProfessional experience from all staff members. Many questions asked of process before and during and staff very helpful and patient with answers. Thank you to you all.
5/5
GoogleI recently sold a property through Gascoigne Halman and had an excellent experience from start to finish. Chloe and John who handled the sale were absolutely fantastic throughout the entire process. I had used Gascoigne Halman before some years ago and expected them to be good - I was not disappointed! Their professionalism, communication and attention to detail meant that everything ran incredibly smoothly. They kept me fully informed at every stage, offering honest and knowledgeable advice and ensuring that everything moved along efficiently - from viewings to completion. I always felt that my sale was in safe hands and their friendly yet highly capable approach really stood out. I would not hesitate to recommend Gascoigne Halman to anyone looking to sell a property. They truly went above and beyond, and I am extremely pleased with the outcome.
5/5
GoogleExcellent service, very helpful. Highly recommend
5/5
GoogleWe recently purchased our new home, and Karen was the estate agent handling the transaction. From start to finish, she was absolutely exceptional. Her professionalism, warmth, and genuine commitment to helping us navigate the buying process made all the difference. Karen was consistently proactive, keeping us updated at every stage and always taking the time to explain things clearly. No question was ever too small, and her calm, reassuring approach made what could have been a stressful experience feel smooth and straightforward. She was incredibly responsive, often going above and beyond to ensure everything stayed on track. 10/10.
5/5
GoogleKaren and all of that staff at Glossop Gascoigne Halman where so helpful and professional thought out the whole process of my purchase. Really great team
1/5
TrustpilotHorrible Experience for first time buyer
I had a very disappointing experience buying through the Altrincham office, which would put me off using them again in the future. The whole process took 7.5 months and, while the delays were not Gascoigne Halman’s fault, the way the situation was handled made the experience extremely negative. I was made to feel as though I was in the wrong for asking for clarity by Gascoigne Halman ( Missing documents, lease info, incorrect parking space talked about for months) , and I felt pressured to complete even though my solicitors were advising me not to, i.e. I was called. at 3.45 on Friday saying that if I didnt complete by EOD the seller would put the house on the market. At this point we discrepencies between the sellers documents and the land registry . Overall, this resulted in a very unpleasant experience as a first-time buyer. Even on the day I collected the keys, there was no congratulations from Gascoigne Halman, one agent would not even pick up her head, and the agents seems to purposely not put the bottle of Prosecco normally given, which further tainted what should have been a positive moment. Their lack of knowledge about the property was also concerning, particularly as I had viewed another property in the same block with Thornley Groves, who were extremely knowledgeable. I was also unhappy with the way I was treated personally. On one viewing, when I asked to view the property with only the agent present so I could talk freely ( Property was empty with nobody living in it ), I was made to feel uncomfortable by a member of staff who I felt encouraged the seller to attend instead, stay and did not like me asking questions. After completing and receiving the full email records (accidentally to my solicitor ), I discovered this had been done deliberately, with the suggestion that having the seller present “might make me complete quicker,” despite the fact that we were still missing the full and complete lease at that point. I would not recommend this agent to first-time buyers, as the way my purchase was handled completely tainted what should have been an exciting experience.
5/5
GoogleWe can highly recommend Gascoingne Halman. We have just sold our aunt’s house and the team of Dougie, Frances and Dev were on the ball throughout responding quickly to all our queries and keeping us informed while ensuring the whole process moved along briskly. Many thanks.
Hi Jock, Fantastic review, Fantastic result. Thank you for the review and all the best in the future. Frances, Dev & Doug.
5/5
GoogleProfessional and friendly
5/5
GoogleWe used Gascoigne Hallman Cheadle to sell our house in Cheadle Heath and are very happy with the service and professionalism of the entire team. Moving house can be stressful but they were helpful and supportive throughout the process. Highly recommend
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Gascoigne Halman is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2020, 2022, 2025, 2026.
EA Masters by year, 2020 to 20252025 1 award EA Masters 2025 winners
2022 15 Gold across 15 branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Macclesfield has the most, with 336 reviews rated 4.2 out of 5, followed by Bramhall with 270.
The 20 Gascoigne Halman offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2020.
