Trusted Agent profile · Greater London
★★★★★
6,150 reviews across 14 offices and 2 platforms
Felicity J Lord has 14 offices, all in London (Greater London). Together they have 6,150 reviews on two platforms, rated 4.7 out of 5 overall.
6,137
Reviews on Google
All 14 offices
13
Reviews on View Agents
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I put my flat on the market in Apr 2014 on the basis of FJL's advice of asking price of 425-450k. THis was even though the previous sales in the block of ...Read the review from sellers
I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ...Read all 3 from tenants
Felicity J Lord's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat experience finding a tenant for Shad Thames flat. Clear communication, competitive commission and thorough vetting process. Gemma was helpful and everything explained in detail. Would recommend from a landlords POV.
Good Morning Andrew, Thank you for taking the time to write such a lovely review. We are delighted that you enjoyed working with Gemma. Kind regards, Monika Lazauskiene - Lettings Partner Felicity J Lord, Shad Thames
5/5
GoogleRia was very helpful in finding me a good property and was very knowledgeable about the details of each property we visited. Which made it easy to make a decision.
Thank you for your kind words, it’s really appreciated. Ria takes a lot of pride in knowing her properties inside out, so it’s great to hear that made things easier for you. Wishing you all the best in your new home.
5/5
GoogleI’ve had a great experience with Christopher Lloyd at Felicity J Lord. Throughout my tenancy, Christopher was consistently professional, attentive, and quick to respond to any queries. He made sure that everything was handled efficiently, which really helped make my time at the property stress-free. It’s rare to find an agent so committed to a high standard of customer service. Highly recommended!"
Dear Adhil, thank you so much for the review! It was my pleasure to be of assistance. Thanks again - Christopher Lloyd
5/5
GoogleA huge thank you to Muzaffer from the Felicity J Lord team for his brilliant handling of my tenancy. He was consistently helpful and professional, especially when it came to resolving maintenance or administrative queries quickly. His communication is top-notch, and he truly goes above and beyond to ensure tenants are well looked after. Five-star service!"
Dear Adhil, thank you so much for the review! It was my pleasure to be of assistance. Thanks again - Muzaffer Sasmaz Property Management Team
5/5
GoogleFive -star service from Auguste .She helped me to find the right property in record time. Professional,knowledgeable and incredibly helpful throughout the entire journey .
Thank you so much Natalia for taking time to write a fantastic review. Best wishes, FJLord team BOW
5/5
GoogleOh oh Mustafa! What a guy! Helped me open door to flat when nobody could be bothered! Gave me hope and made sure I was ok before leaving.. Shame I've just met him. ThankU young man. GodBu real good
Dear Esame, I am glad you enjoyed your experience with Mustafa, he goes above & beyond for … More
5/5
GoogleHave worked with Charlotte a few times over the last few years and she is an absolute pleasure to deal with, a real gem: always forward thinking, very organised, as well as being patient and kind.. Would give more than 5 stars if I could! Thank you Charlotte!!
Dear Faye, Thank you for taking the time to write such a lovely review. We are delighted that you enjoyed working with Charlotte. Kind regards, Rish Bhika - Branch Manager Lettings - Felicity J Lord
5/5
GoogleA truly excellent experience. Precious was highly professional, polite and knowledgeable!
Thank you for your kind words, it’s really appreciated. I’ll be sure to pass this on to Precious, glad to hear she made the experience a positive one for you.
5/5
GoogleWe owe Zakaria at Felicity J. Lord a huge thank you for helping us in the process of finding our new home. He listened to what we wanted, found us a property that ticked all the boxes and kept us up-to-date through. We really appreciated all that he did for us in the process. Thanks so much!
Dear Indigo, Thank you for your lovely review. We are delighted that Zakaria was able to help you find your first home. Kind regards, Laarni (Sales) Felicity J Lord, Stoke Newington
1/5
GoogleThey misrepresented a rental property, forced a decision before allowing us to view. Once a holding deposit was placed, and we viewed the flat, it was covered head to toe in mould, whilst they only scheduled works AFTER our move in date. We requested our money back even factoring in health wise that we were unable to live in a mould flat, but we were denied time and time again. Other letting agents are far superior, I will personally never use them again and will be telling people I know to do the same.
Hi William, Thank you for your review, and I am disappointed to read about your experience. As we have already discussed, you was offered an opportunity to view the property prior to making a decision to rent the property which you declined. You then requested to view the property and was not happy with the property, none of the issues related to mould, yet we confirmed some remedials would be carried out after your requested move-in date, but offered also to change the day of move-in. You declined and you decided to withdraw, nearly 3 weeks after you wanted to proceed with the property and we rejected other prospective tenants. I am happy to look into the situation further if you wish, you can email Callum.Crundwell@fjlord.co.uk Kind regards, Callum Crundwell Branch Partner
1/5
GoogleThe rental property that I had offered was severely misrepresented. We had a virtual viewing (with low lighting) and were asked to make an offer, we were interested but pressured by saying there were offers already and we had a 2 hour deadline. Once the offer was accepted and holding deposit placed we viewed in person to find multiple examples of mould and damp, scratches and scrapes on walls, broken fire alarm and towel rail off the wall Further to this they only said they would sort the issued AFTER the move in date We refused to progress for clear reasons and they became rude, unhelpful and refusing to return the holding deposit after false advertising. In the email chain they even plainly deny there being any mould or damp after previously saying that they would sort it after the move in date. I would strongly recommend against having dealings with these to anyone I know.
Hi Alex, Thank you for your review, and I am disappointed to read about your experience. As we have already discussed, you was offered an opportunity to view the property prior to making a decision to rent the property which you declined. You then requested to view the property and was not happy with the property, none of the issues related to mould, yet we confirmed some remedials would be carried out after your requested move-in date, but offered also to change the day of move-in. You declined and you decided to withdraw, nearly 3 weeks after you wanted to proceed with the property and we rejected other prospective tenants. I am happy to look into the situation further if you wish, you can email Callum.Crundwell@fjlord.co.uk Kind regards, Callum Crundwell Branch Partner
1/5
GoogleAwful letting agent and property management! DO NOT RENT FROM THEM! Our flat was an absolute mess when we first moved in, 2 days after the tenancy start because it was uninhabitable (dirty sheets in the bed and towel in the bathroom, furnished when we agreed unfinished, no heating for the first two weeks because the boiler/gas was unsafe, toilet plumbing broken so shit coming out and unusable, shower broken, totally uninhabitable) and we were treated as a nuisance and expected to just live in the place and pay full rent without complaint or anger. They clearly let the property without doing any checks or management. We resolved the above issues and continued our tenancy relatively happily for a year. We ended our tenancy 2 months ago, asking what the process was for check out and the return of our deposit and we received nothing. Now 2 months later we have still not received our deposit back. From the beginning we have been treated so poorly and shown no respect, customer care or just genuine fair treatment. DO NOT RENT FROM THESE PEOPLE!
5/5
GoogleKyanne showed us around a property in Kidbrooke and it was such a pleasant experience. She is very knowledgeable on the local area, friendly, professional and was upbeat and positive throughout our viewing. If I could choose to have a personal estate agent, I’d choose her everytime!
We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. We hope to work together again in the future. Best of luck, Regards Kyanne Blackheath Village
1/5
GoogleDon’t bother if you want to rent… Whilst I would say the service was good prior to entering the property, leaving the property is a whole other matter. Due to circumstances I needed to leave the tenancy that I was in before the end, which understandably came with a fee. However, once the tenancy had ended, communication regarding the return of my deposit (which is no small amount) has been non-existent. I contacted the Letting’s team I was dealing with initially, who mentioned that the deposit should be returned within a few days, which is nothing out the ordinary. I was then sent a property management email to contact to request the refund, after multiple attempts at contacting and even just asking for an acknowledgment of the request, I am now almost 2 months after my end of tenancy without my deposit, and actually moving new tenants in the next day. Because of the lack of initial response, I opened a dispute with the TDS and even after this, myself nor the TDS had any communication from this letting agents, which now means it is going to the adjudicators for a decision to be resolved. If you want an agent who flat out ignores reasonable requests and doesn’t even bother with a simple email acknowledging anything, then these are your guys. I will be reporting this further
2/5
GoogleI had a mixed experience with Felicity J Lord Greenwich, I mostly worked with Mahdi. Things started off well, and initially the process felt smooth. However, after putting in an offer on a studio flat, I later discovered that the size of the property had been miscommunicated to me (and the property wasn’t advertised at the time). As a result, I decided to reduce my offer. Unfortunately, this led to the seller becoming offended and pulling out of the sale. What was disappointing was that this situation stemmed from incorrect information, yet there was no acknowledgement or apology. After this, I wasn’t contacted again or supported in finding alternative properties. A couple of months later, I reached out again myself to restart the process. During a second attempt, I received an offer letter that included a clause I had not agreed to and was not fully informed about beforehand, which raised further concerns and ultimately led me to withdraw again. Overall, I feel there needs to be more honesty and transparency with buyers, as these issues impacted my trust in the process. While the experience started positively, the lack of clarity and follow-up made it disappointing overall.
Dear Atefah, Thank you for your feedback. We’re pleased to hear that your experience started positively, but we’re sorry that you ultimately felt disappointed. We would like to clarify a few points for transparency. The property referenced was not on the open market at the time, and access was arranged as a one-off viewing. As such, no formal specifications were available, and any details discussed were based on what could be reasonably observed during the visit. Following your agreed offer, we did advise against renegotiating the price, as this can impact a seller’s position. Unfortunately, the revised offer led to the seller withdrawing. Despite this, we later worked hard to reintroduce your offer and successfully re-agree terms with a seller who had initially lost confidence. Regarding the clause mentioned, this was included within the written offer following the seller’s request, to ensure full transparency before progressing further. We are sorry you felt unsupported at any stage, as we remained available and were happy to assist when you engaged with us. We always aim to provide clear communication and a high level of service, and we will take your comments on board. If you would like to discuss this further, please feel free to contact us directly. Best Alex Greenwich fjlord
5/5
GoogleCharlie was extremely helpful with his valuation. He gave very good advise on the flat.
Dear Ward, I am glad you enjoyed your sales valuation experience with Charlie. Thank you … More
5/5
GoogleRecently went to a flat viewing held by Hazal Genc and the interaction was very friendly and professional! We appreciate her ongoing responsiveness and the calm atmosphere that she brings.
Dear Laurentiu, Thank you for your kind words! … More
5/5
GoogleHazal has been a very communicative and friendly estate agent to work with! I would recommend.
Hi Eva, I am glad you have had a good experience with Hazal during your property search. … More
1/5
GoogleInitially the service provided by FJL was adequate. It was only towards the middle and end of tenancy when the wheels came off. I also want to highlight that this branch "encourages" positive reviews early into a tenancy. This gives you a false sense of security but I wish I had read the opinions of people who have changed their minds, as I have. The issues that prospective tenants should know are: -Poor knowledge transfer between members of staff, due to the high turnover. The only member of staff that remained in the Clerkenwell branch has been Charlotte De Carli - who in hindsight was on the pushier side as letting agents go. Within one year they've lost 2 of the named members of staff from my original review seen below. - Very late turnaround to repair requests, resulting in food poisoning, lack of heating, and inability to dry clothes. - No knowledge of tenant rights and landlord obligations. I assume this one is due to the high turnover of staff and so training is subpar. I'd avoid, unless you enjoy being gaslighted. --Original Review in August: 5 stars -- Despite there being a few hiccups on the key hand over date, the team here have been superb at responding to my queries regarding the flat. I want to shout out Ellie, Charlotte, and Naima for being super helpful with all my issues. All in all, I definitely recommend.
Dear Nasser, Thank you for taking the time to leave a review for Charlotte, Ellie and Naima it will mean a great deal to them. Needless to say, should you, or should you know of anyone, that requires assistance in selling or letting a property, please do pass on our details. Regards, Clerkenwell Fjlord Team
5/5
GoogleWe viewed a property with Ria Yardley and she was great, professional, friendly and very prompt in answering the questions we had. Highly recommend!
Thank you so much for your kind words, it really means a lot! I’m so pleased to hear that Ria provided such a great experience and was able to help with all your questions. We truly appreciate the recommendation and hope to assist you again in the future 😊 …
5/5
GoogleFahimah was brilliant throughout our letting process. She was always helpful, approachable, and quick to respond whenever we needed anything. She made what can often be a stressful process feel straightforward and well managed, and we really appreciated all of her support from start to finish. We’d definitely recommend her to anyone looking for a great letting agent.
5/5
GoogleAuguste is a very professional and lovely person who has really helped make our tenancy a smooth transition! 10/10 would recommend.
Thank you so much for your kind words and recommendation! I’m really glad to hear that Auguste was able to support you and help make your tenancy a smooth and positive experience. Best wishes, Felicity J Lord Lettings team
5/5
GoogleMy parter and I have just signed off on a new rental with FJL and the process has been a breeze thanks to Serkan. From the first flat visit, Serkan was super helpful, very polite and down to earth and not the pushy estate agents we’d had in a few other visits. Serkan has a lot of knowledge about the rental market and the area which was very helpful for us too as we’re new to renting in London. His responses to our emails were quick and efficient, answering any queries that we had and he kept us informed throughout the process while going through all the rental contracts and background checks etc. Serkan was also happy to arrange a second viewing for my partner as he couldn’t make the first visit, he arranged for us to meet the landlord before signing which again reassured us on the process. Overall our experience with FJL has been fantastic and that’s certainly thanks to Serkan, we’d highly recommend FJL to anyone looking to get onto the property ladder or for renting. Thanks very much for all your help!
Dear Rebecca, Thank you so much for your kind words and the review left for Serkan. We are delighted to hear that you are pleased with the service received. Wishing you the best in your new home! Kind regards, Felicity J Lord- Blackheath Village Lettings
5/5
GoogleKyanne maintained clear and consistent communication throughout the process, keeping us fully informed at every stage. She went above and beyond by arranging multiple visits with the previous owners, which significantly helped ease the children’s anxiety around the transition.
Hello James, Thank you for kind words, It has been a pleasure to work with your family during this transition. I do hope the kids are more receptive to there new home. I wish you and the family all he best on your new journey. Please don't hesitate to reach out if you ever require my help in the future. kind regards, Kyanne Martin
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Felicity J Lord has 6,150 reviews across its 14 offices, rated 4.7 out of 5 overall: 6,137 on Google, 13 on View Agents.
London (644/646 Mile End Road) has the most, with 964 reviews rated 4.6 out of 5, followed by London (313 Upper Street) with 861.
The 14 Felicity J Lord offices, by town:
3 reviews from tenants, rated 3.7 out of 5 on average. For example, João wrote: "I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ..."
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum.
