Trusted Agent profile · Greater London
★★★★★
6,150 reviews across 14 offices and 2 platforms
Felicity J Lord has 14 offices, all in London (Greater London). Together they have 6,150 reviews on two platforms, rated 4.7 out of 5 overall.
6,137
Reviews on Google
All 14 offices
13
Reviews on View Agents
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I put my flat on the market in Apr 2014 on the basis of FJL's advice of asking price of 425-450k. THis was even though the previous sales in the block of ...Read the review from sellers
I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ...Read all 3 from tenants
Felicity J Lord's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI recently purchased my new home with Felicity J Lord and would highly recommend this estate agents. Laarni was amazingly helpful and stayed in regular contact with me, my solicitor and the chain to progress the sale. Thank you!
Dear Romy, Thank you for your wonderful review. We're delighted that we could help you find your next home. Kind regards, Laarni (Sales) Felicity J Lord, Stoke Newington
5/5
GooglePrecious was a lovely estate agent patient and seemed very knowledgeable about the properties she has shown us . Can highly recommend !
Thank you so much for your kind words! We're really glad to hear you had a great experience with Precious. She’ll be pleased to know you appreciated her help and knowledge. Thanks again for the recommendation, and all the best with your property search!
5/5
GoogleKyanne was an awesome estate agent. Although my sale did not go through in the end (after 7 months due to some ridiculous chaos on the sellers side meaning I could no longer proceed), the estate agents were great, easy to communicate with, attentive and knowledgeable.
Hello Connagh, Thank you for sharing your experience, its a shame i wasn't able to get you the property you wanted, however when one door closes another opens. I thank you for you patience's during this sale. I do hope i can still help you find your perfect home. Please don't hesitate to reach out if you ever require my help. wishing you all the best, Kind regards, Kyanne Martin, Felicity J lord.
5/5
GoogleExcellent, really friendly estate agents.
5/5
GoogleI highly recommend FJL Blackheath and the team, especially Vicki Tait. My first house purchase was smooth and stress free thanks to her commitment and professionalism. She kept me well informed of every stage and ensured I took the right actions to avoid delays in exchange and completion. When I called in the office, I knew I never had to wait to speak to her. She also answered all my emails promptly and clearly. Vicki was always there to support and answered any questions that I had. Thank you again Vicki for the excellent service. I was so lucky to have a chance to work with you and I wish you all the best in everything you do x Dai Trang
Thank you Dai for your kind words, I appreciate your feedback and glad you are happy with the service you have received, Please do let us know if there is anything else you need. We hope to work together again in the future. Best of luck, Regards Vicki Tait Blackheath Village
1/5
GoogleHolly from property management is very helpful and such a nice person. That was my review about a year ago but science she left there is no communication what so ever, they do not seem to bother that my property has a mold and I have two very little children. They keep on blaming the lack of responses on not being able to get in touch with landlord. Very unprofessional and unfriendly :/
Dear Arletta, Thank you so much for your kind words and the review left for Holly in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord- Blackheath Village
5/5
GoogleHad the great pleasure of dealing with Serkan at Felicity J.Lord. From the get-go, it was a wonderful experience, where Serkan patiently awaited for us to arrive for the viewing at the location, which I was not very familiar with. Then he went on to provide all the essential information that was needed for me to select and finalise my offer. During the entire process, he documented all the information on my behalf and kept me updated, even working through the weekend to make sure I had my keys by Monday. Couldn't ask for more friendly and efficient dealing with the letting process!
Dear Mohammad, Thank you so much for your kind words and the review left for Serkan. We are delighted to hear that you are pleased with the service received. Wishing you the best in your new home! Kind regards, Felicity J Lord- Blackheath Village Lettings
5/5
GoogleAlex and Joseph helped me to both buy and sell my property. I found them really helpful and always approachable. Despite some personal difficulties of mine, they made everything as easy as possible for me. I would certainly recommend them. Loretta Shoben
Good afternoon Loretta, Thank you for your wonderful review for me and Joe, we are delighted to hear it! Have a great day, and all the best from the Greenwich team. Best Alex, Joseph and Greenwich team
5/5
GoogleI recently had the pleasure of securing a flat with Gemma at Felicity in early 2026. Gemma was brilliant throughout the whole process - a detailed initial call to discuss our key priorities and she was great at working around my schedule to …
Good Afternoon Alice, Thank you for taking the time to write such a lovely review. We are delighted that you enjoyed working with Gemma. Kind regards, Monika Lazauskiene - Lettings Partner Felicity J Lord, Shad Thame
5/5
GoogleGemma our estate agent was absolutely brilliant, so helpful with any questions or anything we needed. Really helped us navigate a stressful situation. Couldn’t recommend someone more. Thanks again Gemma
Good Afternoon Cameron, Thank you for taking the time to write such a lovely review. We are delighted that you enjoyed working with Gemma. Kind regards, Monika Lazauskiene - Lettings Partner Felicity J Lord, Shad Thame
5/5
GoogleI was recently on the search for a new flat and had the pleasure of working with Simona from Felictys. She was very prompt in replying, easy to work with and very helpful in making the process as straightforward and as clear as possible. Would highly recommend
Good Afternoon Andrew, Thank you for taking the time to write such a lovely review. We are delighted that you enjoyed working with Simona. … More
5/5
GoogleFJL continue to be a great agent for my rental property, and are a nice team to deal with. Special mention to Gemma who has gone above and beyond in organising a number of things for the property to ensure a seamless tenant change.
Good Afternoon Simon, Thank you for taking the time to write such a lovely review. We are delighted that you enjoyed working with Gemma. … More
5/5
GoogleGemma is hands down THE MOST DEDICATED and soul soothing agent I have ever met. God knows how much stress i have when i apply for a premium property for rent but she HAND HELD ME THROUGH the process and it's superb. Love her to pieces - when I need to find a house to buy I will get back to her ASAP
Good Afternoon Lois, Thank you for taking the time to write such a lovely review. We are delighted that you enjoyed working with Gemma. … More
5/5
Googleexcellent care and attention from Gemma. really helpful and knowledgeable and went the extra mile for us out of hours to suit us
Good Afternoon Nikki, Thank you for taking the time to write such a lovely review. We are delighted that you enjoyed working with Gemma. … More
5/5
GoogleWe had a fantastic experience with Simona as our letting agent. She was professional, responsive, and incredibly supportive throughout the whole process. She made everything smooth and stress-free, always keeping us informed and going above and beyond to help. I strongly recommend this agency!
Good Afternoon Ysoline, Thank you for taking the time to write such a lovely review. We are delighted that you enjoyed working with Simona. Kind regards, Monika Lazauskiene - Lettings Partner Felicity J Lord, Shad Thame
5/5
GoogleLenny was extremely helpful and knowledgeable, offering clear and honest insight. Professional and easy to deal with - highly recommended!
Dear Marius, Thank you so much for your kind review, it is always a pleasure working with you. Lenny O'Shea Branch Partner (Sales)
5/5
GoogleHazal showed me a property today and was an outstanding agent. She really knew everything about the property and market data, and answered all my questions clearly and confidently. Her communication throughout the process was excellent: direct, efficient, and straight to the point. Highly recommend working with her!
Hi Pablo, I am glad to hear you had a good experience with Hazal. All the best with your property search and thank you for your kind review. Lenny O'Shea Branch Partner (Sales)
5/5
GoogleLewis was unbelievably helpful - always very professional charming and makes a very complicated process feel easy. Highly recommend getting hold of him if you can. The quality of priorities is also great
Hi Gabriel, Thank you for your kind words, we are pleased that you had a great experience with Louis! Hazal Genc - Sales Team
5/5
GoogleI spoke to Louis on the phone regarding valuing my property. He is very professional, has great attention to detail and is a kind young man. Highly recommend this estate agency for any housing queries.
Hi Wenny, We are very pleased that you had a good experience with Louis! Hazal Genc - Sales
5/5
GoogleLaarni at Felicity J. Lord was very helpful and responsive throughout the whole buying process. Highly recommended!
Dear Tom,Thank you for your lovely review. I am delighted that we were able to help you move. Kind regards Laarni (Sales) Felicity J Lord, Stoke Newington
5/5
GoogleLaarni was great at communicating and professional during the sale of our flat. During the process, she kept us informed and reassured, which meant it was less stressful than it would have been otherwise.
Dear Mia, Thank you for your brilliant review. I am delighted that you found the communication great. Kind regards Laarni (Sales) Felicity J Lord, Stoke Newington
5/5
GoogleCharlotte was brilliant from start to finish. Fast replies, clear communication, and zero stress. Renting my flat through her was a great experience, would highly recommend!
Dear Franciszek, Thank you for taking the time to write such a lovely review. We are delighted that you enjoyed working with Charlotte. Kind regards, Rish Bhika - Branch Manager Lettings - Felicity J Lord
5/5
GoogleCharlotte has been an incredible support to us as we were looking to find a new property quickly - she has helped us to find the perfect property and we absolutely love it here. Charlotte is always incredibly quick to respond and will always support with anything we need. Charlotte is great to work with and we hope to continue here at our property for a number of years! Thank you :)
Dear Kathryn, Thank you for taking the time to write such a lovely review. We are delighted that you enjoyed working with Charlotte. Kind regards, Rish Bhika - Branch Manager Lettings - Felicity J Lord
3/5
GoogleThey know me by name.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (644/646 Mile End Road) has the most, with 964 reviews rated 4.6 out of 5, followed by London (313 Upper Street) with 861.
The 14 Felicity J Lord offices, by town:
3 reviews from tenants, rated 3.7 out of 5 on average. For example, João wrote: "I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ..."
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum.
