Trusted Agent profile · Greater London
★★★★★
6,150 reviews across 14 offices and 2 platforms
Felicity J Lord has 14 offices, all in London (Greater London). Together they have 6,150 reviews on two platforms, rated 4.7 out of 5 overall.
6,137
Reviews on Google
All 14 offices
13
Reviews on View Agents
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I put my flat on the market in Apr 2014 on the basis of FJL's advice of asking price of 425-450k. THis was even though the previous sales in the block of ...Read the review from sellers
I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ...Read all 3 from tenants
Felicity J Lord's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe had a great experience working with Charlie on our property valuation. Would totally recommend!
Dear Teo, Thank you for your wonderful review. It was a pleasure helping you. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleSuch a professional and friendly team to work with. Easy to reach, quick to respond, and clear in their direction. Their attention to detail, styling, and overall presentation aligns perfectly with us. Thank you to Charlie, Lenny, Ridwana & Ruhan!
Dear Maison Vue, Thank you very much for your wonderful review! Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleMy experience with Ahmed has been smooth, he’s been responsive, communicative and helpful, made my process easier. I recommend this branch of Felicity J Lord as my experience with their agents have been pretty good so far, including Ahmed and his colleague Charlie
Dear Buket, Thank you for your wonderful review. Ahmed and I have really enjoyed working with you! Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleCharlie was so helpful when discussing my move. He has the balance just right between being proactive without being intrusive which some estate agents can be ! Really good to deal with.
Dear Pamela, Thank you for your wonderful review and it was a pleasure helping you. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleWe've used FJL for both a purchase and a sale now, and I wouldn't hesitate to recommend them. Charlie was incredibly helpful throughout the process and we're delighted with the outcome. Thank you Charlie and the team!
Dear Ollie, Thank you for your wonderful review and it was a pleasure helping you. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleBought a house via Felicity J. Lord and Charlie was superb! He is professional, friendly and made the whole process as smooth as it could be.
Dear Thomas, Thank you for your wonderful review and it was a pleasure helping you. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleAt the beginning of our journey searching for a new home and have had a great experience so far working with Ridwana! Really friendly and quick at replying to questions, I'd definitely recommend to a friend
Dear Joanna, Thank you for your wonderful review and I am so pleased that you enjoyed working with Ridwana. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleRidwana was a fantastic help in navigating my property search as a first time buyer. She always had the answers I needed and went above and beyond to enquire and solve any queries I had during viewings
Dear Jack, Thank you for your wonderful review and I am so pleased that you enjoyed working with Ridwana. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleI had a great experience here! Ridwana especially was very helpful and helped me navigate this whole process! Hats off to her!
Dear Hafsa, Thank you for your wonderful review and I am so pleased that you enjoyed working with Ridwana. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleRidwana showed me around a property recently, and she was great throughout the viewing. She was friendly, professional, and very knowledgeable about the home, answering all my questions clearly and honestly. She made the experience comfortable and easy without any pressure. I’d definitely recommend her to anyone looking for a helpful and reliable real estate agent.
Dear Tayibah, Thank you for your wonderful review and I am so pleased that you enjoyed working with Ridwana. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleRidwana recently guided me through a property viewing, and she delivered an exceptional experience from start to finish. She was personable, professional, and highly knowledgeable about the home, addressing all of my questions with clarity and transparency. Her approach made the viewing both comfortable and seamless, without any sense of pressure. I would confidently recommend her to anyone seeking a dependable and attentive real estate professional.
Dear Redhwan, Thank you for taking the time to leave us a review and I am so pleased that you enjoyed working with Ridwana. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleCharlie came to value my flat for a probate valuation. He's a really nice guy and very knowledgeable of the local market. He's very efficient and I received my probate valuation the next day. Thankyou Charlie.
Dear John, Thank you for your wonderful review and it was a pleasure helping you. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleI had the pleasure of dealing with Sena Wogormebu, Property Manager of Islington branch on 21JAN25. Received the most amazing, kind and efficient service that one can only dream of. Thanks Sena - you were superb and made my day - Happy New Year.
Dear Ranjit, Thank you for your five star review and kind words. Kind Regards Sena Wogormebu, Property Manager Felicity J Lord
5/5
GoogleSachin was a great guide during my viewing, he went the extra mile and explored other parts of the historic property.
5/5
GoogleLovely letting agents! Serkan was very friendly and helpful throughout the whole process. I highly recommend.
Thank you Becky, we appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. We hope to work together again in the future. Best of luck, Regards Blackheath Village Lettings Team
5/5
GoogleMy partner and I have just exchanged on our first house and have been lucky enough to have done so through Vicki from Felicity J Lord. It’s no secret that Estate Agents get a bit of a bad rep from buyers, but Vicki truly is a credit to her profession! She strikes the perfect balance between professional and down to earth and does not rely on the hard sales tactics that can be really off-putting. From the very beginning and now 4.5 months down the line, Vicki has been consistent in her communication. She responds to all calls/emails without needing to be chased, and ensures that someone else in the office is around to support if she’s on leave (Kyanne was just as wonderful to deal with!). We would recommend Vicki and Felicity J Lord to anyone buying a home, and Vicki would be the first person we would contact if and when we come to buy again. Thank you Vicki, Kyanne, and the rest of the team for all your help during such a huge milestone!
Hello Emily, Thank you so much for sharing your experience with FJL ,we appreciate your kind words and honest feedback. Vicki and myself have enjoyed working with you to get your new home. we wish you well, on this journey. please don't hesitate to reach out if you require our services. Kind regards, Vicki & Kyanne Felicity J lord
5/5
GoogleWe had a very good experience selling our one bedroom flat in Blackheath with FJ Lord. Vicki Tait was our agent and she was very professional, responsive and quick to address any questions or concerns. We were very happy with her work on our behalf.
Thank you Mr and Mrs Dear, we appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. We hope to work together again in the future. Best of luck, Regards Vicki Tait Blackheath Village
4/5
GoogleIt's taken awhile to get our house sale over the line but the whole team have been helpful throughout, especially Vicki Tait who didn't give up when we were let down by our buyers at the last minute. The only downside was the legal firm FJLord recommended we use, they were terrible and added a lot of stress to the buying and selling process.
Thank you Laura, We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. We hope to work together again in the future. Best of luck, Regards Vicki Tait Blackheath Village
5/5
GoogleWe recently purchased our house through Felicity J Lord. Vicki was so attentive and always very accommodating when we wanted to schedule a viewing of the property. She also really helped a smooth exchange and completion process. Ww would highly recommend this agency!
Thank you Cat, We appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. We hope to work together again in the future. Best of luck, Regards Vicki Tait Blackheath Village
5/5
GoogleVicki is fantastic. She assisted me with a recent transaction and I found her to be attentive, incredibly proactive and wonderful to work with! Vicki is a real credit to F J Lord and I highly recommend her.
Thank you Tobi for your lovely words, I appreciate your feedback and glad you are happy with the service you have received, Please do let us know if there is anything else you need. We hope to work together again in the future. Best of luck, Regards Vicki Tait Blackheath Village
3/5
GoogleLisa and team delivering an excellent service looking after my London flat so far. Well done, team! PS: Ultimately, renting out my flat through FJL was a mixed experience.
Dear Jan, Thank you so much for your kind words and the review left for Lisa and her team in our Blackheath lettings team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to managing your home. Kind regards, Felicity J Lord- Blackheath Village
5/5
GoogleNihaj was very helpful. Prompt and considerate in setting up our viewing and answering all questions about the property
Dear Surendra, Thank you for taking the time to share your experience, we wish you all the best in your property search. Kind regards, Nihaj & Greenwich lettings team
5/5
GoogleThank you to Joseph P. for his professionalism and patience throughout our house purchase. It was such a pleasure to work with him and we are very happy with our new home. Thanks again. C & M.
Hello Cassandra, Thank you so much for the review, it truly means a lot to us. We genuinely appreciate you taking the time to share your support. Wishing you all the very best in return! Warm regards Alex, Joseph and Greenwich team
5/5
GoogleMahdi Chowdhery was amazing during our purchase of a flat. He was honest and helpful during the viewing and was a massive help during the legal process, calmly supporting us and the seller through any hurdles thrown. Honestly the best experience we had with an estate agent. Definitely want to work with him again.
Good evening Marco. Thank you for your wonderful review for Mahdi, he will be delighted to hear it! Have a great rest of your day, and all the best from the Greenwich team. Kind regards Alexander Lawrence Branch Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (644/646 Mile End Road) has the most, with 964 reviews rated 4.6 out of 5, followed by London (313 Upper Street) with 861.
The 14 Felicity J Lord offices, by town:
3 reviews from tenants, rated 3.7 out of 5 on average. For example, João wrote: "I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ..."
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum.
