Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,007 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Eastleigh (two offices), Pontefract, Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,007 reviews on four platforms, rated 4.5 out of 5 overall.
2,430
Reviews on Google
All 14 offices
133
Reviews on Facebook
All 14 offices
183
Reviews on The Trusted Agent
All 14 offices
261
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have been in contact with many estate agents, (most lack any form of honesty, and are commission hunting ) Though my experience with Charlotte at Enfields has been great, quick replies on email. Viewing she has all the information you would want to know written down, and has only sent me properties that meet my requirements. If I do end up going through Enfields I will update my review with how the process went.
5/5
GoogleHad viewings with Charlotte. She was very helpful in helping us find the house that we wanted. She drove us to each house, even took us back to a house to see it a second time to help make our minds up. Couldn't have asked for a more helpful estate agent.
5/5
GoogleI was so impressed with Enfields. They are very efficient. They always answer calls, phone back when they say they will and do all those little things that need doing to keep the sale moving. Our agent Lucy even drove to and fro collecting documents and emailing them on the sellers behalf etc which is amazing. We did complete - thankfully - but without this, it may have been a very different story. Thank you so much to Enfields. I would not hesitate to recommend them. Daisy Sharer
5/5
GoogleCompleted on the sale of my flat last week. I want to say a big thank you to the whole team at Enfields who were very supportive in helping me get the sale. The team were great at communicating with me and are willing to help and answering my many questions. They made the process seem effortless and were willing to go the extra mile! This is the second time I have sold through Enfields and I would definitely use them again. I highly recommend anyone either looking to sell, or to buy somewhere that they get in touch straight away! Thank you to Bethany, Mandy, Jonathon and the rest of the team!
Dear Andrew, Thank you for taking the time to leave such an excellent review! We are thrilled to have helped you sell your property and we are pleased to hear the team were excellent with their communication and willing to go the extra mile! Thank you for your recommendations and we hope to help you again in the future with anything you might need. Kind Regards
5/5
GoogleBeing first time buyers you never know what to expect and having dealt with many estate agents in the Bournemouth area we had almost lost hope in finding a property that ticked all the boxes. Enfields were fantastic right from the first call! From previous experience we were quite apprehensive to the service we would receive following offer being accepted however Lucy and the team have completely changed our opinions, by providing such an excellent and personal service. We have been provided with regular updates by Lucy throughout the process which makes you feel really valued by the them. Thank you to each member of the team that has helped us on our journey. We can't wait to move in!
5/5
GoogleMe and my house mates are all students at Bournemouth University and have had Enfields as our estate agents for the past year. Kate Noble and the rest of the Enfields team have always been very helpful when answering questions and sorting out issues with the property. Kate especially has been very effective in the communication between ourselves and the landlord of our property.
5/5
GoogleBeen renting with Enfields for a year as a student, my property manager was Kate and she has been fantastic all year and dealt with any problems we had as soon as we brought them up. All the staff have been great, I have just been looking for a new property to rent and they have all been incredibly helpful and have found us an amazing property. Can’t thank Kate and everyone enough.
5/5
GoogleIncredibly helpful. Most impressed that Bethany remembered details of my flat and my partner several months after she came to value my flat. That kind of interest is most unusual in an estate agent. I have found the team to be helpful, fun, and a pleasure to deal with.
5/5
GoogleThey say a great first impression is what counts the most. This was certainly the case contacting Enfields for the first time. Sophia Riley was an absolute champ from start to finish. She was warm and welcoming on the phone, set up property viewings straight away and showed us around the properties quick and efficiently. Her bubbly personality and undoubtable enjoyment of her job really stood out to us. The property we ended up purchasing for next year is absolutely perfect and it's all thanks to how good Sophia has been. We are very excited! Being a fussy bunch due to previous experiences with property purchase, we didn't make it easy for her, but she stood by us till we were happy! So a huge thanks Sophia, for your great service and hard work! We really appreciate it!
1/5
GoogleWe were promised 10 viewings of properties, drove 3 hours to get here to find that none of the properties were available. They didn’t take think to call or email in advance that none were available. Charlotte was clueless and wasted our time.
Hi Harry, Thank you for taking the opportunity to review your experience and it is disappointing to read of your dissatisfaction. Firstly we would like to thank you for thinking of Enfields in the first place to help you find your next home. We have now had the opportunity to look into your comments and can confirm we do not generally arrange 10 viewings in one day for our clients and had advised you in an email sent on February 7th at 10:08 that we would we would be able to provide you with a maximum of one hour to show you a handful of two bedroom homes in the area. Following this you provided a number of properties you were considering and we responded on the same day at 13:40 confirming that most of the properties are now unavailable due to other prospective tenants securing them throughout February. We also confirmed in writing if this was the case that we would show you the best available properties on the day. We understand that you met Charlotte at our office as planned who had arranged a run of back to back properties to show you within your budget and you had advised that you had just viewed another property that was in your first choice location and the properties we would be able to show you were too far away. At this stage, given the lack of two bedroom homes available close to the University, we agreed with you that you should pursue this particular home as it fitted your exact requirements and we cancelled the viewings we had arranged. Rest assured your feedback is very much appreciated and will regularly review our booking process in an effort to see if we can improve it for the future. Thank you again for allowing us to assist you and our team is on hand should still require any help in the future.
4/5
GoogleKate has been extremely helpful with any queries and problems we had during our tenancy with Enfields. Always quick to reply and got issues regarding the property sorted quickly, efficiently and without hesitation.
Jack, Thank you very much for taking the time to leave us a review. We are so pleased that you found Kate to be so helpful and to exceed expectations! If there is anything more we can do for you please do not hesitate to get in touch ?
5/5
GoogleWe were shown around the property by Charlotte. She was friendly, professional and very helpful. She made arrangements for a second viewing and an extra viewing to take some measurements. Very good service. We also worked with Lucy. She kept us very well informed of the progress of our purchase and worked hard to keep things moving along. All in all a very competent, professional and friendly service from everyone we dealt with at Enfields.
5/5
GoogleGood service and easy to ask questions with enfields
Dear Ben, Thank you for taking the time to leave a review of your experience with Enfield's, we try to ensure that we are delivering a high level of service at all times and are pleased to hear that you felt you had received a good level of service from Enfield's. Thank you for choosing us to help you in your search for a new home and please do not heistate to contact us in the future if you require any further assistance.
5/5
GoogleBethany - Branch Manager, has been excellent. Professional, quick to respond and great to work with in finding a property. She took the time to really understand what I was looking for and also to adapt searches as my situation changed. I have thanks to her found a lovely property that ticks all the boxes. Highly recommended!
5/5
GoogleKate at Enfields has been amazing through every step of renting my house. Such a fun bubbly personality which I loved because I was very nervous about renting my first house and also a really nice and genuine person, would 100% recommend to anyone out there :)
Holly, Thank you so much for taking the time to review your experience with Enfields. We are thrilled and appreciative of your positive comments and wish to say what a pleasure it was to have you helped you. I would like to thank you for your compliments towards Kate and if there is anything else we can do for you please contact us. Thank you so much for your support.
5/5
GoogleViewed some great properties with Gregg great experience
Dear Shav, Thank you for taking the time to share your recent experience with Enfields and thank you for allowing us the opportunity to help you find your next home. We are delighted to read that you had a great experience with Enfields and our valued memeber of staff, we will share your comments with Greg to help us continue to provide a great level of service in the future. Please do not heistate to contact us in the future if you require any further assistance as we would be happy to help.
5/5
GoogleUsing Enfields for my final year student accommodation was a great decision. Any queries or questions we had as tenants regarding the property were dealt with efficiently and in a very professional manner. I especially feel like having Kate as our property manager made all the difference! Maintenance issues were dealt with as soon as we notified Kate and she worked extremely hard to make sure the property was kept to a high standard. She always met us with a friendly and approachable attitude and no problem was too big for her to help us out with. I would highly recommend Enfields when seeking student housing, and it’s just a bonus if you get Kate as a property manager!
5/5
GoogleKate has been my property manager for 10 months and she has been great! For the few problems we had with the property Kate kept us up to date with everything we needed to know thoughout the issues being solved. She’s also very lovely and I would recommend her to anyone letting from this agency.
Melissa, We are so pleased that you have taken the time to write such a positive review. We will certainly be sharing your comments with Kate and the rest of the team. We appreciate you allowing us to help you find your current accommodation!
5/5
GoogleExperienced great service with Greg from Enfields this afternoon - really helpful and polite. Happy to be renting with Enfields
Dear Rob, Thank you for taking the time to post your thoughts on your experience with the Enfield's team and also for allowing us to assist you in finding your new home, we always love to hear the feedback from our clients and are delighted with the great service that you received! We take all feedback on board and will continue to use this to help us continue to provide a high level of service in the future! Thank you again for choosing Enfields and please do not hesitate to contact us in the future if you require any further assistance as we would be happy to help.
5/5
GoogleI just wanted to say thank you to Enfields and a special thanks to Kate Hughes who looked after us as our property manager throughout our tenancy. She was very responsive with her emails and dealt with any issues we had promptly and effectively. Would recommend any landlord to use these guys to look after their tenants.
Alex, Thanks for the great feedback! We hope to see you again in the future should you be looking for accommodation in Bournemouth : - )
5/5
GoogleFinally found our House for second year! Thankyou Greg for all your help you’ve been amazing!!
Dear Chloe, Thank you for leaving such a positive review and thank you for choosing Enfield's to help you in your property search. We are delighted that our lettings negotiator Greg helped to find you accomodation for your next academic year and also to hear that you have receievd an amazing level of service! Please do not hesitate to contact us in the future if you require any further assistance.
1/5
GoogleIf your a student do everything in your power to avoid this letting agents, they will take your deposit regardless of how the house is left, after spending 4 days with my parents cleaning the garden and house we revive an email saying we will only revive £100 back each out of six of us. They also charged us for council tax when we where students, explain that when we are exaepmt from it.
Jacob, Firstly I wanted to thank you for taking the time to give your feedback and I am sorry that you feel your deposit was not dealt with correctly. Having looked at each point raised in your review I feel it is important to address your issues. Firstly Enfield’s do not take your deposit as we ensure it is protected through a government scheme called The Deposit Protection Service, the biggest provider of deposit protection in the UK. This ensures your deposit is safe and we arranged for you to sign their prescribed information prior to your renting your property which outlines everything you need to know on how to claim this back at the end of your tenancy. Please note that your tenancy agreement is with the landlord, not Enfields and it is the landlord that has provided us the deductions at the end of your tenancy. In this instance we are acting as an intermediary and have forwarded to you what the landlord has supplied to us. Having reviewed your deposit I must stress that an inventory and check-out were completed by an independent company and the check-out was supplied to you as evidence along with a list of the deductions and invoices for works completed. Your tenancy spanned over 2 years and the landlords deductions were as follows: £20.00, Bin Contamination £160.00, House Clean (Six Bedroom House) £50.00, Professional Upholstery Clean (Sofa) £175.00, Professional Carpet Clean £40.00, Professional Rug Clean £65.00, Professional Oven Clean £60.00, Painting to Walls (landlord was charged double this but allowance made for wear/tear) £84.99, Contribution towards new freezer (total cost was £169.99 but allowance made for wear/tear) Without wanting to post your check-out report online I have looked at the deductions that the landlord requested against this report and the photographic evidence categorically supports every deduction the landlord has requested. Having lodged your deposit with the DPS if you wish to dispute any of these deductions you will have the right to supply your own evidence which we encourage in an effort to ensure your deposit is dealt with in a fair manner. In relation to your claims that Enfields have charged your council tax I must stress again that this is untrue. Your landlord was provided with a bill from the council for unpaid council tax in the sum of £569.60 during your tenancy. We contacted the council on your and the landlords behalf and they informed us that they provided you with a council tax exception form to complete in April but you failed to respond which was the cause of the landlord receiving this bill. We would encourage you to contact the council directly on 0330 088 7966 who can confirm the same. When we initially forwarded on your deposit deductions supplied by the landlord it included the council tax bill. At this time it was explained to you in writing why the landlord was charging this amount (as they had tried to get this removed from the council themselves without success) and that you need to contact the council directly to confirm your exception and if successful the landlord would remove this deduction. On a more positive note following on from your review I understand that you have now done this and the council have removed this charge thus removing the charge to the landlord. Again, thank you for your review and hope we have managed to highlight how the process was handled. Warm Regards
5/5
GoogleQuick and enjoyable experience, Gregg was very friendly and very helpful.
Dear Daniel, On behalf of all the team at Enfield's we would firstly like to thank you for thinking of us to help you find your next home. Thank you for your wonderful comments and your recognitions to our valued member Greg and his efforts to help you through the process! We pride ourselves on giving great service to everyone who visits Enfields and we are pleased that we left a lasting impression on you! Please do not hesitate to contact Enfields in the future for any help you may require.
5/5
GoogleShoutout to Greg for being such a friendly agent and guiding us through picking our first home! Thankyou for being so nice and friendly and giving us gum!
Thank you for your positive feedback! We greatly appreciate it.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.
