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★★★★★ 1/5
GoogleRented a student property for a year with two others. Had a plethora of issues with the property, including bug infestations, broken heating during Winter months (with poor insulation). It took 3 months for them to fix heating, so I had to move out of the property for said time due to health complications caused by the damp and coldness. I requested for matters to be solved on many separate occasions, and was met with complete apathy and a lot of 'it is the tenant's responsibility...' (despite it being written in the contract that it is solely the landlord's responsibility to ensure the heating appliances are functioning). Many issues weren't solved for the remainder of the tenancy, and we are now potentially being charged for said issues not being solved at the end of the tenancy. I requested compensation for the costs incurred by having to find somewhere else to live, but the landlord refused (despite having no involvement in the property's upkeep during the tenancy). Property was described as part-furnished, however most furniture at the property had a form of issue (either broken or bug infested, and for a student property there were no desks). Again, Enfields were informed of this, but no action was taken.
Landlord had people come round to the property to pick up equipment/ cut down trees in the garden without giving us any notice. When Enfields were asked about this, they were extremely unhelpful, and ended up ignoring my future emails to them. In all honesty, I am unsure what their purpose was as property managers as they were unsuccessful at communicating between tenant and landlord and were extremely neglectful agents. It took a lot of chasing up, time and effort to get even the smallest help from them. Despite all the issues with the property not being fixed, the rent has somehow been increased for next year's tenants. Absolutely disgusting. Would definitely not recommend, and I am concerned about the number of students they are treating like this.
Tasmyn · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleOur property search finally led us to a great property which was introducued by a most delightful young agent named Alex. Thank you so much for all your care and assistance. Your service has been superb, not to mention that of Jonathan who clearly explained all the finer details and process of the paperwork.
many thanks to your whole team !!!
Kindest regards, Olga.
Olga · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Dear Olga,
Firstly we would like to thank you for the lovely review you shared following your experience with Enfields Bournemouth and in particular Jonathon & Alex. We were delighted to read that we were able to help explain the finer details of the process of the paperwork and help you find a great property!
We would certainly be happy to help if you needed us again in the future, we hope you've enjoyed living in your new home.
★★★★★ 5/5
GoogleAs a tennant in a student house, we have had a positive experience with enfields. Although the house has suffered a few issues, enfields - in particularly Kate Noble (our house manager) has been very efficient in ensuring our problems are solved i.g. proving us with a new fridge, oven and hoover promptly when asked.
Kate is efficient in replying to emails and has a friendly manner in which we haven’t really received from alternate letting agents.
We will be using Enfields again!
Phili · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleI have used this branch to let my property consecutively for the past 5 years. They have never let me down - they find great tenants, are pro-active and very organised. I am always amazed that Hanna has everything under control and running like clockwork with so many student properties to look after. Keep it up!
Richard · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleExcellent agents. As a landlord i highly recommend them. Found us tenants really quickly, in the first instance the first to see rented the place. Very good at matching the right tenants to the property too. I also carry out maintenance work for Enfields and i find that they always want any problems with properties resolved straight away. This is excellent for the tenants plus friendly staff, (in particular Michael, Lisa and Ryhs) that are always happy to help with any issues.
Tim · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleSales and lettings teams have both done a great job for us. We were so pleased with their sales team that we used them for our lettings, too. They have proved to be very efficient in both finding the tenants and following up on all paperwork.
I would highly recommend them.
Phil · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleAbsolutely fantastic, helpful, understanding and very professional service.
Rebecca · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 4/5
GoogleThe houses are nice and they were happy to hear our interests and requirements for the properties. We have used Enfields before when looking for our previous house, and will be using them again. They offer a great selection of houses, and walked us through the letting process, as it was my first time letting. The only issues was the delay in getting back to us regarding some property viewings, but this has since been resolved. Thank you to Johnathon for getting back to me regarding the problems arranging viewings, the delay was it was due to high demand of viewings requests from other students. I will them recommend to others in looking for property in Bournemouth.
Shaun · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Dear Shaun,
We sincerely appreciate your loyalty to Enfields Bournemouth and thank you for choosing to use our services again and again.
We are delighted to learn that we found you the rental property that you were looking for, especially your comments about Jonathon which will of course be passed over to him.
We are so pleased that our team took great care of you, even during our busy period when we see a lot of students looking for properties! We hope we are able to help you again in the future.
Kind Regards,
★★★★★ 4/5
GoogleWe have recently let a property through Enfields in Winton. They dealt with us as prospective tenants with the utmost of care and respect. Liz who looked after the paperwork and liaised with us on moving in dates was so helpful and provided great customer service with my many last minute questions and concerns. Alex was also kind enough to meet me at the property so I could take some measurements prior to us moving in. I have already recommended Enfields to our previous landlord to support him a sale and friends who are looking to rent. The stress of moving has been somewhat eased by this agencies professional approach.
Sorrelle · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleKate has been amazing getting repairs done efficiently that have been going on for years her communication has been excellent. I have been renting with enfields for a few years now and I have to give Kate 5* for all her help!!! Thank you its much appreciated!
Kirsty · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Dear Kirsty
We are delighted to read that our team has looked after you with our Enfields Service and in particular Kate who you gave your Five Stars to! It was a pleasure to help you and we sincerely hope you continue to rent with us for many years to come.
Kind Regards,
★★★★★ 5/5
GoogleI have known Enfields Bournemouth and worked with them as electrical contractor for five months. I have dealt with Lisa, Michael and Sam, they are very professional and kind, it is always a pleasure to work with them. I must say all properties where I ran electrical inspections and pat testing are well maintained. Where a fault or non-conformity was found, remedial actions and improvements have been promptly arranged with Enfields and subsequently undertaken.
Lorenzo · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Hi Lorenzo,
Thank you so much for writing such a great review! Its great to hear that you enjoy working with us.
We hope you can continue doing a great job for our clients!
★★★★★ 5/5
GoogleEnfields letting team, and Rhys in particular, took on our property last year and within a very short time, managed to find us some great student tennants who are looking after our house very well. They provide a great service with professionalism and good communication, much appreciated by us as landlords. They are always proactive and update me on developments in tenancy regulation changes, making the whole process as smooth as possible.
I can highly recommend Rhys, Jonathan and his team for their quick, efficient and friendly service.
A huge thanks to Kate and her team for being enormously helpful with the transition for one group of students to another in our rental property. She has worked very efficiently with tenant issues, always responding positively and promptly to any enquiries and going the extra mile to make everything possible.
Rawa · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Dear Rawa,
We are so happy to learn that your experiences with us were beyond your expectations, especially with Kate & Jonathon and the rest of the team.
Your kind praises about our friendly, proactive team are appreciated and will be shared with everyone, it is feedback such as yours that inspires our staff to strive for even higher levels of customer service each and every day.
We hope we can continue to help you with the same high standards in the future as well!
Kind Regards
★★★★★ 5/5
GoogleMichael provided excellent service and kept us informed at all times. I recommended them to a friend and they were equally as delighted. Would definitely use them again!
Laing · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Dear Mr Laing,
Thank you for taking the time to leave such a generous review!
We were pleased to hear that Michael provided excellent service and that you recommended us to your friend as well, your kind comments will be passed over to Michael directly who will be thrilled.
Thank you again, and we hope we can be of help again in the future,
Kind Regards,
★★★★★ 5/5
GoogleSo pleased I chose Enfields in Bournemouth, from start to present they have been very helpfull and professional, very quick to resolve any problems or queries.....I would gladly recommend their services.
Paul · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleEnfields estate agents have been so helpful in supporting us to find a new rental property! In particular Alex who was extremely helpful and friendly and able to answer all of my questions I had! Hanna has also been very efficient in supporting us with the referencing required and giving us regular updates! Overall we have had a really fantastic experience and we will definitely be using these estate agents again!
Chelsie · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Dear Chelsie,
On behalf of our Enfields branches, I want to thank you for giving us your incredibly positive feedback about our business. Customer satisfaction is our number one goal, and we love hearing that you are receiving the world class service that we expect. We hope to continue to help you in the future if you ever need to use our services again!
Kind Regards,
★★★★★ 5/5
GoogleWe are landlords letting a student property in Bournemouth and would highly recommend Enfield as an estate agents that goes the extra mile. We have had really helpful and friendly service from the whole Enfield team and Kate Noble in particular. Always quick to respond to our queries, they have gone out of their way to help with inventory and key issues with our new students. They are professional and reliable but also very approachable and down to earth.
Lisa · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Dear Lisa,
Thank you for taking the time to leave such a positive review!
We were delighted to read that your experiences with us have always been reliable and professional, and your kind words will be passed over to Kate and the rest of the team. It is a joy to know that you would recommend us to others and we hope to be able to help with your student lettings again next year!
Kind Regards,
★★★★★ 5/5
GoogleI have had a flat rented out through Enfields for several years and have always found them very helpful, efficient and friendly. I first came across them when my daughter was looking at flats to buy. Although she bought in the end through someone else, when subsequently I had a very bad experience renting out my flat through another local agent, I remembered how helpful Bethany had been and so went back to them. Estate agents as a breed do not always have the best reputation, but I can honestly say that I have liked everyone I have dealt with at Enfields. Currently I have most contact with Michael, who has been consistently helpful and efficient and I'm grateful for all his help.
John · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 4/5
GoogleKate Noble made our move in as smooth as possible and always happy to help with anything. Other members of staff have been utterly useless but Kate is always great and reliable!
Nate · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Dear Nate,
Thank you for taking the time to leave us a review.
We are so pleased you've had such great service with Kate, we will certainly be passing on your generous comments to her directly.
We look forward to working with you in the future!
Kind Regards,
★★★★★ 4/5
GoogleFrom my first contact with the lettings team at Enfields I was very impressed by their attitude and how they took time to explain the process and fees. This is my first adventure into the buy to let market and they gave me confidence that I needed. They quickly found a new tenant who moved in 3 days after completion !
Rhys and his team kept me informed right through the process. I will definitely use them again.
Phil · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleI am a landlord and Enfields have found tenants for our student and family lets for a few years now. They deal with all our questions and queries promptly and professionally, and keep us up to date with how the tenancy finding is progressing. They also collect the rent on our behalf. They have found us very good tenants. The staff have been on hand to help us with our first student rental and have given us good advice. We have also bought a property through Enfields and they negotiated a good price on our behalf. They updated us on a regular basis during the purchase.
Bruce · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleKate is very quick at replying to emails and sorting any issues out.
Emma · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleI've dealt with Enfields for nearly 3 years now and they have always had an excellent communication and response time. If there is any problem with the household items they are very quick to send out an engineer and get everything sorted. They are a very professional and lovely bunch of people to deal with. I've been very happy and will continue using them in future.
Suniti · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Dear Suniti,
Thank you for choosing to continue to use Enfields Bournemouth and leaving such a generous review.
It is always a pleasure when our clients have wonderful experiences with us and we are especially pleased to read that you were impressed with the excellent level of communication, professionalism and care our team had provided you which made your experience with us so special. We will be sure to pass your lovely comments on to the team.
★★★★★ 5/5
GoogleFrom a renting point of view I can highly recommend Endfield's. Every item on the rental checklist is actioned on time. The inspections are carried out at the correct intervals, with anything of note being passed onto everybody. Also like that plenty of notice given prior to booking inspection. They also are good at really matching client to available property e.g if stairs or parking needing consideration.
Tom · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Dear Tom,
Thank you taking the time to review Enfield's and we were so pleased to read that you would highly recommend us!
Thank you so much for all your kind words and your valuable feedback. We always welcome our clients with extra care and we always try to make sure to listen to our clients needs and wants. I will be sure to pass on your feedback and compliments to the rest of our team here in Bournemouth and Winton.
We hope we can help you again if you need to find your next home!
Kind Regards,
★★★★★ 1/5
GoogleAvoid at all costs!!!!! Worst experience with a landlord ever, so many fees and tried to take all our deposit
Rachel · 29 July 2019 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Dear Rachel,
Thank you very much for taking the time to leave us a review online.
We are appreciative for your feedback, and are sorry you had a bad experience with your landlord.
One of our favourite elements of our business is helping students throughout their stay in Bournemouth and we know there may be miscommunication here in terms of fees and your deposit. The only fee required when you reserved your home was the administration fee which we advertised online. We also run through the lettings process prior to you reserving the property and note you signed a form confirming you have read and understood what is required. Your deposit was lodged in a government scheme ensuring that the process at the end of your tenancy is fair. Should you have had any disagreements with your landlord about the deductions the scheme gives each party the opportunity to provide evidence before making a final decision.
We hope we can be of assistance to you again in the future.
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