5/5
FacebookExcellent service, would definitely recommend. Lauren is great to deal with and always goes that extra step!
Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
Enfields reviews in Bournemouth, Southampton, Bitterne and 4 more
★★★★★
2,358 reviews across 10 offices and 4 platforms
Enfields has 10 offices, in Bournemouth (two offices), Southampton (three offices), Bitterne, Pontefract, Eastleigh, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 2,358 reviews on four platforms, rated 4.5 out of 5 overall.
1,855
Reviews on Google
All 10 offices
133
Reviews on Facebook
All 10 offices
183
Reviews on View Agents
All 10 offices
187
Reviews on Trustpilot
All 10 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers80 reviews
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
Buyers47 reviews
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 47 from buyers
Landlords19 reviews
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
Tenants5 reviews
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Our offices
Enfields's 10 offices, most reviewed first. Each has its own page.
- Enfields Bournemouth (383 Wimborne Road)383 Wimborne Road, BH9 2AQ747 reviews · 745 on Google (4.2)9 in the last 90 days
- Enfields Southampton (347 Shirley Road)347 Shirley Road, SO15 3JD482 reviews · 192 on Google (4.6)30 in the last 90 days
- Enfields Bitterne3 West End Road, SO18 6TE318 reviews · 242 on Google (4.8)0 in the last 90 days
- Enfields Pontefract2 Alamo House, Sessions House Yard, WF8 1BN297 reviews · 229 on Google (4.6)0 in the last 90 days
- Enfields Southampton (46 Oxford Street)46 Oxford Street, SO14 3DP274 reviews · 216 on Google (4.4)0 in the last 90 days
- Enfields Eastleigh13 Market Street, SO50 5RH158 reviews · 127 on Google (4.4)0 in the last 90 days
- Enfields Southampton (51 London Rd)51 London Rd, SO15 2AD81 reviews · 49 on Google (4.2)1 in the last 90 days
- Enfields Bournemouth (56 Holdenhurst Road)56 Holdenhurst Road, Lansdowne, BH8 8AQ39 reviews · 39 on Google (4.4)0 in the last 90 days
- Enfields Hythe3 Marsh Parade, SO45 6AN39 reviews · 39 on Google (4.4)0 in the last 90 days
- Enfields Southsea33b Marmion Road, PO5 2AT2 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Enfields office
Newest first, from every platform, with the office each review is about. First names only.
Facebook5/5
GoogleEnfields were amazing with our first property we purchased, we would highly recommend, fast responses and always happy to help. Thanks to Mandy & Beth especially..also thanks for the wine Enfields!! It went down very well.😜 Jess and Matt
5/5
GoogleRating only, no written review.
Agent replied
Dear Jono, Thank you for taking the time to leave us a five star rating! We are so pleased we met all your expectations and hope to help you again in the future. Kind regards,
1/5
View AgentsRating only, no written review.
5/5
View AgentsGreat customer service
Great customer service when my mum was selling her house, especially Joanne who was great at keeping my mum informed and guiding her through the process.
1/5
View AgentsSo Rude and Ignorant
Enquired about a lettings property that was no longer available and I asked for them to send me any other things they have available and they said they would email me ... They went to hang up and HADNT TAKEN MY DETAILS let alone my email. Would never let a property through them.
Agent replied · 27 September 2017
Hello I am so sorry that this is the service you received from us. If you could please contact me on 02380 425925 or kevinashley@enfields.co.uk so that I can address this for you. Kind Regards Kevin
5/5
TrustpilotThank you!
Thank you, Enfields, for your prompt and professional approach to assisting us with the sale of our house. Donna
Agent replied
Donna Ash, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
5/5
View AgentsExcellent service selling my property, friendly and very efficient
I have bought and sold property through Enfields, a very professional and friendly branch. Nothing was too much trouble and everyone was very professional and efficient. I would definitely recommend them.
Agent replied · 18 September 2017
Hi Jeanette Thank you for the great review. I hope you enjoy the seaside! Kind Regards Kevin
1/5
View AgentsNo call back
Tried to book a viewing, unhelpful and never returned my call
Agent replied · 15 September 2017
Hi Julie Thank you leaving this review. I am so sorry that nobody got back to you. Could you please give me a call on 02380 425925 or email me at kevinashley@enfields.co.uk and I will resolve this for you. Kind Regards Kevin
5/5
TrustpilotPersonal service that exceeded our expectations.
We were very impressed with everything that Enfields did for us. We took our time to decide who we were going to go with but we decided to use them because they were a smaller agency that were local to us. We started talking to Paul, the manager, but we have spoken to many of the sales team, who have all been efficient and helpful. That is something that we really liked as it was a whole team effort and we felt that we worked really well with everyone and built a great relationship with them. We were very impressed with their knowledge and the fact that they listened to what we wanted and the process was led by us and our needs. They always rang on a Tuesday to give us updates about what was happening. Thanks to all of the great service, we sold our property within days and completed more quickly than predicted.
Agent replied
Andrew Carr, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thank you so much again for your feedback! We hope you have a great day!
1/5
GoogleSTOP CALLING ME!!! I haven't answered any of the dozens of calls I have rejected for a reason: If I don't return your numerous voicemails it is because I don't want to. That doesn't mean that you should call me again every day, at various times, leaving me voicemail after voicemail. Your number has now been blocked. Harassment is not the way to sell houses.
4/5
GoogleEnfields were excellent with organising and undertaking the viewings and giving regular communications and updates without us having to chase this up. All the team are approachable and friendly but more importantly they are reliable. My only criticism would be that their preferred solicitor did not meet these high standards.
5/5
Trustpilot"Jack was absolutely brilliant
"Jack was absolutely brilliant! He understood my situation and was there to support me and calm me down when needed. I was in a very hard situation and I was very impressed and relieved when Jack helped me and got me sorted. There is absolutely no improvements that can be made."
Agent replied
Mr Webb, thank you for your kind review; we are happy to pass along your comments to Jack and the team here at Enfields Southampton!
5/5
View AgentsOrganised, professional and friendly
From start to finish we were so impressed with everyone at Enfields. It was clear that they understood the area we were selling in, and the house was sold within days. They kept in touch and helped keep anxiety at bay throughout, and we never had to chase them for information. We can't recommend them highly enough, they were fantastic.
Agent replied · 4 September 2017
Hi Thank you so much for the wonderful review! I hope it was not to stressful for you. Thank you again Kind regards Kevin
5/5
TrustpilotQuick response from support team
The turn around time for the issues raised was really good. It was a quick response from support team
Agent replied
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5/5
View AgentsExcellent communication
Sold a property in Southampton and I was extremely pleased with the service, speed of sale, regularity of information and complete package. All the team at Enfields were extremely helpful from start to finish and I would be very happy to recommend the agent to others. ThNk you very much
Agent replied · 4 September 2017
Hi David Thank you for the great review. We are extremely grateful Kind regards Kevin
5/5
TrustpilotEnfields are excellent
Enfields are excellent! They are so much better than the agency I was with before. I have both of my properties on with them and I could not be happier. They are great both ways, with us and with the tenants. Georgia and Jack are our main points of contact and they are both very good, helpful and professional.
Agent replied
Hi K Jones, thank you so much for your positive comments about Enfields Southampton! We can't wait to see you again, have a great day.
5/5
View AgentsBrilliant
I would highly recommend Enfields. They are friendly, professional and highly knowledgeable. Nothing was too much trouble at all.
Agent replied · 9 August 2017
Hi Thank you for your lovely review. Both myself and Adam appreciate this Kind Regards Kevin
5/5
GoogleA fantastic recommend service from start to finish Buying our forever home A supportive professional service from all staff Thank you
5/5
GoogleAbsolutely amazing from start to finish. Always available to speak to and very proactive 😊 All staff are professional and very friendly. Would highly recommend enfields to anyone. Thanks a millions! …
5/5
GoogleI sold my old property and purchased my new one through Enfields in Hythe. The whole experience from start to finish was superb. Both Jamie and Mark handled the sale and purchase with professionalism, courtesy and skill. constantly updating me on progress, and made the whole process stress free. I would gladly recommend them to anyone.
5/5
View AgentsExcellent service from valuation to completion of sale
Kevin Ashley leads a very competent and professional team of staff. We would have no hesitation in recomending Enfields Bitterne branch to any prospective venders in this catchment area.
Agent replied · 1 August 2017
Hi Mr Chandler Thank you for your review, it is appreciated. We wish you all the best for the future Kind Regards Kevin.
5/5
TrustpilotGreat experience!
Rating only, no written review.
Agent replied
We appreciate your positive review about your recent experience with us!
5/5
TrustpilotFlat sale
Communication- 10/10 Friendliness- 10/10 Professionalism- 10/10 From the valuation to the sale I cannot fault Enfields one little bit, all the staff were fantastic and it made moving much, much easier. I cannot recommend Enfields higher. First class!
Agent replied
Matthew Karnecki, we're happy you found our staff to be so supportive during your experience here at Enfields Southampton. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Enfields
Which Enfields office has the most reviews?
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 482.
Where are the Enfields offices?
The 10 Enfields offices, by town:
- Bitterne: 3 West End Road, Bitterne, Hampshire, SO18 6TE
- Bournemouth (383 Wimborne Road): 383 Wimborne Road, Bournemouth, Dorset, BH9 2AQ
- Bournemouth (56 Holdenhurst Road): 56 Holdenhurst Road, Lansdowne, Bournemouth, Dorset, BH8 8AQ
- Eastleigh: 13 Market Street, Eastleigh, Hampshire, SO50 5RH
- Hythe: 3 Marsh Parade, Hythe, Hampshire, SO45 6AN
- Pontefract: 2 Alamo House, Sessions House Yard, Pontefract, West Yorkshire, WF8 1BN
- Southampton (347 Shirley Road): 347 Shirley Road, Southampton, Hampshire, SO15 3JD
- Southampton (46 Oxford Street): 46 Oxford Street, Southampton, Hampshire, SO14 3DP
- Southampton (51 London Rd): 51 London Rd, Southampton, Hampshire, SO15 2AD
- Southsea: 33b Marmion Road, Southsea, Hampshire, PO5 2AT
What do sellers say about Enfields?
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
What do buyers say about Enfields?
47 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
What do landlords say about Enfields?
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
What do tenants say about Enfields?
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Has Enfields won any awards?
Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.
