Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
2,358 reviews across 10 offices and 4 platforms
Enfields has 10 offices, in Bournemouth (two offices), Southampton (three offices), Bitterne, Pontefract, Eastleigh, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 2,358 reviews on four platforms, rated 4.5 out of 5 overall.
1,855
Reviews on Google
All 10 offices
133
Reviews on Facebook
All 10 offices
183
Reviews on View Agents
All 10 offices
187
Reviews on Trustpilot
All 10 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 47 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotEnfields were very professional during …
Enfields were very professional during our house sale with excellent communication and advice throughout the process. Thanks in particular to Sam and Shaun at the Shirley branch. Recommended.
Hi Charlie, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
5/5
View AgentsOutstanding team and service
We couldn't have asked for a better service from Kevin and the whole team at Enfields. They were clear and honest from the start about their plan for selling our flat and called us weekly with updates about how the sale was progressing. We also really appreciated having mortgage advice from Natalie in the same office, whose team also kept us updated weekly about our purchase. Throughout what could have been a very stressful process, Enfields went above and beyond to keep us well-informed and ensured that everything kept moving forwards. We cannot fault their quality, professionalism and friendly service. We would highly recommend Enfields to anyone.
Hi Chris Thank you for the great review. It is appreciated, we wish you all the best for the future. Kind Regards Kevin
5/5
View AgentsOutstanding throughout!
Kevin and his team were both professional and helpful throughout. I found the level of communication a real benefit as I was buying from out of town so couldn't be about 24/7 They really helped me no end with viewings and chasing the seller. would 100% recommend and will be using in the future myself. Cheers Andy
Hi Andy Thank you for the great review, it is much appreciated. We are glad we were able to assist and thank you for your patience. We hope you will enjoy your new home! Kind regards Kevin
2/5
GoogleRating only, no written review.
5/5
Trustpilot"Enfields are absolutely brilliant …
"Enfields are absolutely brilliant compared to other agents in Southampton. Shaun was brilliant, he kept me involved in every stage. He did loads more than he should have done which was very much appreciated. He went well and truly above and beyond. Overall the service is fast and efficient, the agents are open and honest with everything. Also their local knowledge is outstanding. "
Anna Roberts, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.
5/5
View AgentsHighly recommended!
Would like to say a massive thank you to everyone at Enfields Bitterne. All of the team have been amazing especially Daryl and Kevin who we have dealt with the most. It's always a friendly atmosphere when you go in the branch and everybody is always willing to help. From the minute we said we wanted to use their services they have been informative and helpful throughout the whole process. Kevin was always in the office to answer any queries which was great. We cannot fault them at all and would highly recommend them to anyone. We definitely made the right choice and would use their services again. Thank you! Danni and Steve
5/5
TrustpilotGreat experience
Great experience with Sam, Will and Sean. Professional service and gave me useful advice throughout the process.
Nicholas Evans, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Enfields Southampton
4/5
TrustpilotGenerally speaking I have enjoyed high …
Generally speaking I have enjoyed high levels of service, including regular feedback and sound advice from a friendly and professional team.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
View AgentsFlat sold by professional team.
Communication- 10/10 Friendliness- 10/10 Professionalism- 10/10 From the valuation to the sale I cannot fault Enfields one little bit, all the staff were fantastic and it made moving much, much easier. I cannot recommend Enfields higher. First class!
5/5
TrustpilotExcellent service with our rental …
Excellent service with our rental property. Faultless ! thank you to Jack and team at Oxford Street - can't recommend highly enough.
Mr & Mrs Trodd, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Enfields Southampton. Thank you so much again for your feedback! We hope you have a great day!
5/5
TrustpilotExcellent service with our rental …
Excellent service with our rental property. Faultless ! thank you to Jack and team at Oxford Street - can't recommend highly enough.
Mr & Mrs Trodd, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Enfields Southampton. Thank you so much again for your feedback! We hope you have a great day!
5/5
View AgentsContinual professional updates along the way.
Rating only, no written review.
5/5
TrustpilotA fantastic team!
A fantastic team, sold our flat in two days, only problem was with the property we bought from a different agent. Brilliant team would highly recommend them.Pat and Martin
Patricia, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! We hope to see you soon!
5/5
GoogleExcellent service and professionalism by Hannah & Alex.. Had a very straight forward process of renting... NO Hassle..
Dear Jhouie, My team and I appreciate your comments, and for your time to leave such a lovely review! I will be sure to pass your generous comments over to our staff, and we hope you were very happy in your new home! Kind regards,
5/5
GoogleWe are one of Enfields cleaning Contractors we started with them this Summer We have worked for some other Agents in the past we must say Enfields are all very Professional in there work We cannot not fault them at all.. We loved working along side Sam of Enfields Sam's approach is very professional he is on the ball 24/7 Also we must mention Micheal and all the team of Enfields Winton Branch Your are all Fab Martin and I Look forward to 2017 Season with Enfields. All the Best Martin and Penn of M.Palmer HCB Services Ltd
Thank you for these lovely comments! We have been thrilled with the service you have provided to our clients, you definitely have worked hard which is exactly what we had hoped for. We look forward to you helping us again in 2017 and more doughnuts!
5/5
GoogleI have purchased two rental properties which Enfields have tenanted. They have always kept me informed & updated...... even when a tenant let me down the day before they were due to move in Rhys found an alternative, and prospectively longer term tenant within 48 hours.
Mr Cox, Firstly we want to thank you for allowing us the opportunity to help you find tenants for both of your new property purchases! It is incredibly important to us that all of our landlords are given the best possible service, so your lovely comments are very much appreciated. All we can ask is that you now spread the word! We hope to help you again soon. Thank you and best regards,
1/5
GoogleEnfields have been difficult to work with, often dodging issues or not responding at all. They will be very prompt asking for fees, however will often completely ignore any issues you have regarding the property. Most staff seem friendly and will at least attempt to assist you. Apart from Alex, who is the rudest estate agent I've had the displeasure of dealing with. Throughout several exchanges as soon as I have to deal with him, it is obvious I'm just going to get no assistance at all or a shift of blame. If you're using this company, be sure to photograph every tiny little blemish and individual object when you move in as they will try charge you for this when you move out.
I would like to thank you for choosing Enfields to help find your rental property and for giving us valuable feedback which will no doubt help us as we try and provide the highest possible level of service. It is a real shame to hear that we didn’t live up to your expectations on this occasion. I would like to take this opportunity to clarify some of your points raised above. As an estate and letting agency we pride ourselves on offering a number of different services which include tenant referencing. Once a prospective tenant decides that they wish to reserve a property it is our duty as well as their expectation that referencing fees are taken quickly to ensure that both the landlord and ourselves cease marketing whilst we do all necessary checks prior to move in. As with all of the properties we are instructed to manage tenants are provided with a very detailed independent inventory report at the beginning of their tenancy which they are directed to check over and given the ability to make notes if required. We ensure that every deposit is lodged with a government scheme prior to you moving into the property thus ensuring that you would be treated fairly. We sincerely apologise that you feel we were difficult to work with. Hearing about your experience is hugely important to us, and your comments will be discussed with our lettings department to ensure that this experience is not repeated again in the future. Regarding your other points I would welcome you contacting our Director Jonathon Thomas on 01202 635877 or email jthomas@enfields.co.uk who would be happy to address these directly. .
5/5
GoogleI can say only this: " They are providing high class services!" They were better than I thought! I am very pleased and happy that I made this choice! When I started to look for the house I didn't knew what's involved. I didn't had a mortgage advisor or a solicitor. Enfields referred me a professional mortgage adviser and solicitor . Everything went smoothly and efficiently! Thank you for your service!
5/5
GoogleHi,my name is Ray Perry. of Perry plaster and property maintenance. i have worked for Enfields now for one year. i help look after the general maintenance,for the company. the team at Enfields are very professional and friendly thanks for the contract this here,hopefully continue for 2017. many thanks Enfields team. Ray perry .
Dear Ray, Thank you for taking the time to leave such a positive review. It is nice to know that external companies that we work alongside, in particular Perry Plaster and Property Maintenance, also find our team professional and friendly, we hope to continue to work with you in the future. Kind Regards,
4/5
TrustpilotHaving moved from Scotland to …
Having moved from Scotland to Southampton recently my partner and I were new to the English buying system. Having an elusive lawyer(s) we learned quickly that unless we contacted Shaun our estate agent at Enfields nothing much happened. He took the time to explain things and he acted as intermediary between the two lawyers, sellers and ourselves. Without him I still believe we would be going through the buying process but today we went to pick up the keys to our new home. :) Thank you so much Shaun, Sam and the rest of the team for your professionalism, understanding and patience
Hi Marc Mcconnell, thank you so much for your positive comments about Enfields Southampton! We do hope we can be of assistance in the future. Take care!
5/5
View AgentsThe Best Estate Agent!
I highly recommend Enfields in Bitterne. We have just completed on our first house and Kevin has been amazing with us. As first time buyers, we were unsure of how long everything would take or what the process was. Kevin has been so helpful in keeping in contact with us and updating us on what was happening. Thank you to Rio who showed us around our house and Daryl who showed us around another house whilst we were waiting to find out if our offer had been accepted. After viewing a few properties and experiencing Estate Agents who didn't make an effort to show us around a place and were then pushy in asking us to make an offer, it was lovely to have Rio and Daryl show a genuine interest in what we were really looking for, If we move again, we will definitely be in contact with Kevin and his team!
Hi Janine Thank you for the lovely review, it is appreciated and we are very happy that we were able to assist you. Enjoy your new home! Kind Regards Kevin
5/5
TrustpilotI have been very impressed by our …
I have been very impressed by our experience throughout the process from the initial visit to the property to letting. The procedure has been professional throughout with Enfields doing what they said when they said they were going to do it - very refreshing.
Mr Mcgougan, your wonderful feedback and rating mean a lot to us. Thanks again for taking the time to leave us this information about your recent visit. All the best!
5/5
TrustpilotExcellent service during the buying …
Excellent service during the buying process. Good communication and help needed to achieve a tight deadline when needed.
Thank you very much for talking the time to post a review for us Alison, all the best from the Enfields Southampton sales team.
5/5
View AgentsGreat communication
We have sold our house and brought 2 houses through Enfield so. They have been great through the whole process, always kept us up to date with the process and worked so hard communicating with the solicitors to get this through for us. Would definitely recommend and use them again! Kevin and the team are all so friendly and genually happy to help with anything.
Hi Rebecca Thank you for the great review It is much appreciated. I hope you will enjoy your new home Kind regards Kevin
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 482.
The 10 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
47 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.
