Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more

★★★★★ 5/5

Google

We have just exchanged on our first ever property purchase through Enfields Bitterne and I cannot thank Louise enough for her support throughout the process. Even when there have been ups and downs we have felt supported. It has been so great to have someone there to guide us through the process and chase for us when necessary, not sure how we would have done it without her. Thank you so much!

Lucia · 12 October 2023 · Enfields Bitterne

★★★★★ 5/5

Google

We have been looking for the right house a long time & haven’t quite found the one. However, Grace M has not only showed us round properties we requested, she has suggested alternatives that would better suit our needs. This has opened our eyes to different areas & styles that we didn’t originally think of. Out of all the people who have shown us round properties over the past year, Grace is definitely the one we would rather have due to her smiling, honest personality & thinking outside the box! You are an asset to your company! Thank you!

Lynette · 12 October 2023 · Enfields Bitterne

★★★★★ 5/5

Google

Our house sale was a bit of a bumpy ride but Enfields were very accommodating, fast acting and engaged fully in the whole process. When our buyers pulled out it was 'all hands on deck' and we had new buyers within a week. Louise in sale progression has been an absolute gem, leading the way and always fully up to date and extremely organised. Wouldn't have done it without her! All the best to the whole team at Enfields and well done. 👍🏆🥇Very grateful for all your advice and readiness to help to get to the completion day! ⭐️⭐️⭐️⭐️⭐️

Alicja · 12 October 2023 · Enfields Bitterne

★★★★★ 5/5

Google

Excellent service from start to finish. Louise Carr was particularly helpful during the post sale period - very proactive and quick at responding to queries which was needed as we had a tight deadline. Enfields were miles better than the previous agent we used (Purple Bricks). I’d therefore always recommend using a proper estate agent like Enfields.

Phill · 12 October 2023 · Enfields Bitterne

★★★★★ 5/5

Google

We have dealt with several estate agents in the Chandler's Ford / Eastleigh area over the past year for buying and selling and, of all the agents we dealt with, Enfields were the most professional and most helpful by a clear mile! Enfields sold our house and the communications have been very good all the way through to completion, despite a challenging journey with many obstacles to overcome. In particular, Luan and Sophie have been absolutely brilliant! When going though something as stressful as moving house, having good honest updates, quick responses to emails, and someone answering the phone to answer your questions is priceless (I don't always like the truth but I always like honesty)! That's what you can expect with Enfields, and Sophie and Luan have provided an excellent service, so thanks to you both! I have to say, don't be fooled by various other local estate agents who market themselves as prestigious market leaders. We were lied to by other agents (significantly), and couldn't get through to them on the phone or they wouldn't return our calls etc. so I would be cautious of others. I would highly recommend Enfields for a good, honest and professional service and I would definitely use them again!

Gandy2020 · 11 October 2023 · Enfields Eastleigh (1E Leigh Road)

★★★★★ 4/5

Google

Enfields helped me find the right property to purchase starting from the house review, the price agreement process, dealing with the property owner and updating me till the date of completion. My contact person was Sophie, she was professional but friendly, and she replied to my queries in proper time frame. They brought me a nice gift when I got the keys. It was a long journey but ended a happy ending.

Ayman · 11 October 2023 · Enfields Eastleigh (1E Leigh Road)

★★★★★ 1/5

Google

Valued my house £10,000 less than all other local estate agents. Tried to charge me £4000 to put it on with them at a lower value than it’s worth. Then didn’t even tell me the house that I had an offer accepted on had been sold to somebody else! I had to notice on rightmove and call to ask! Shocking

Tammy · 10 October 2023 · Enfields Pontefract

★★★★★ 5/5

Google

Enfield's represented the seller in our property purchase in July 2022. I cannot praise the team enough, particularly Joanne Boaler for all their kindness and support. My wife has been very ill and I wanted the sale to complete before her treatment got more intense. Enfield's pulled out all the stops to help, despite us not being their client. They were honest, kept their word on any actions and had the patience of saints! Thank you for the lovely welcome gift when we collected the keys. All parties were happy in the end and we are continuing to enjoy our new home. We would definitely use Enfield's if we consider selling in the future.

Kevin · 10 October 2023 · Enfields Pontefract

★★★★★ 2/5

Google

Never used them in the end, a really nice guy that came out to value our property very knowledgeable. My pet hate is being spammed with mail. I understand you want business, but it put us right off the company. Some days, we received 2 letters from Enfields. Only one was personalised, and that was our valuation before, and after this, it was just dear home owner. Shame as i believe they probably are better WHB estate agents

George · 10 October 2023 · Enfields Pontefract

★★★★★ 5/5

Google

Joanne at Enfields has been a pleasure to deal with. Joanne being very much on the ball, keeping things moving and giving reassurance made my sale much less stressful than I could have hoped. The whole experience of dealing with Enfields has been first class. I can highly recommend this company.

Denise · 10 October 2023 · Enfields Pontefract

★★★★★ 5/5

Google

We have been using Enfields for the management of our buy to let's since 2017 and its fair to say the relationship has grown. We have full trust in Jonathon and the rest of the team, and can't speak highly enough of their professionalism and service, I would highly recommend.

Sunny · 7 October 2023 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

Excellent service with a very helpful team of staff. I recently purchased a property and Enfields made the whole process flow through without and troubles. When viewing the property Kieran was very welcoming and helped me when making and offer. I would highly recommend this agency.

Nick · 7 October 2023 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 1/5

Google

If you are a student, I do not recommend renting through this company!!!! I spent my final year at university living with a rat infestation and sleeping under black mould. Upon moving in, our thermostat was broken which meant that we spent many mornings waking up to ice on the windowsill and damp beds. Everything was going mouldy. When I first reported the mould, I was told that the whole ceiling would be replaced, I was then later told that it wasn’t mould ( even though the man they sent out to check, told me it was mould). Above the polystyrene tiles in our bedrooms, was a ceiling covered in black mould, it was cold and wet too touch and there was minimal insulation. I developed a cough during my time living here which quickly improved when I moved back to my parents house. We had pest control visit numerous times for the rats, they told us that there was holes on the outside of the property allowing access for rodents. Nobody repaired these, even though we were told that they had, we continuously got the blame for everything. There was serious fire safety Issues throughout the building too which the council had to intervene with to get complete. Quite frankly, the last year was the worst and I wouldn’t wish anyone to have to live in these circumstances. This company makes excuse after excuse and does not care about the conditions their tenants are living in.

Jazmin · 7 October 2023 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

I am finally in the process of moving into a flat ,after some difficult time. It has been an absolute pleasure to have Hannah help me through this process. I have felt incredibly supported, her customer service skills are amazing. I would recommend renting through Enfield's ☺️

Ada · 30 September 2023 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

I had a great experience working with Jack Fletcher from Enfield's estate agents. We put our property up for sale in the May, and found a buyer in June and the house was sold by September! Jack set up a WhatsApp group chat which was a very efficient way of keeping us updated on the sale, could not recommend enough. Quick, easy, professional and efficient would 100% recommend these estate agents (especially Jack) :)

Lucy · 30 September 2023 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

I’d like to thank Nicole B for all the help over the summer months - all the team are always smiling and helpful across the busiest period!

Mark · 30 September 2023 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

Good customer service, Nicole (brunette at front desk) is excellent. Admin was always very quick and efficient from her end. From putting and offer in to picking up the keys it was a very easy experience. Would recommend.

Liam · 30 September 2023 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

We have been a client of Enfields for a few years and can genuinely highly recommend them. Jonathan and his letting team have been an absolute pleasure to work with. They are very hard working, professional and have great knowledge and expertise. Also a big shout out to Hanna and Lisa who have been extremely helpful and spot on with their advice and communications, always responsive with all the queries we have back and forth. They have made the whole process much less stressful than it is for both landlords and tenants. Enfields manages to find and secure great tenants for us every year and has never failed to achieve the maximum potential for the properties. Their client services is second to none! We feel we have been well looked after and wouldn't want to go anywhere. We definitely can recommend them!

Nguyen · 30 September 2023 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 1/5

Google

Have no concern about anti social criminal tenants next door to me. 'Not our problem seems to be the attitude' ' Then again, what sort of values would you expect an estate agent to have?

Net · 27 September 2023 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

I wanted to take a moment to express my deepest gratitude for the exceptional service you provided during my recent experience with you. Your outstanding communication skills, coupled with your extensive track record, truly set you apart in the industry. Having worked with you for over 15 years, I can attest to your unparalleled expertise in the letting market. Your ability to match properties with tenants is second to none, and I have been consistently impressed by the quality of tenants you've secured for my properties. Your keen understanding of market dynamics and local trends has been invaluable in maximizing the returns on my investments. What sets you apart, however, is your remarkable communication skills. From our very first interaction to the successful letting of numerous properties, you have consistently provided updates, insights, and advice with exceptional clarity and promptness. This level of transparency and responsiveness is a testament to your dedication to ensuring that clients like myself are always well-informed and confident in the letting process. Your proactive approach and attention to detail have made a world of difference, ensuring that every letting experience has been smooth and hassle-free. I've never had to worry about a single aspect of the process, knowing that you were handling everything with the utmost professionalism and care. Furthermore, your accommodating nature and willingness to work around my schedule have made the entire letting process incredibly convenient. Your flexibility in meeting my needs is greatly appreciated and has contributed to a seamless working relationship. In conclusion, I cannot thank your team enough for your exceptional service and the countless successful lettings we've achieved together over the years. You are a true professional in every sense, and I would wholeheartedly recommend your services to anyone seeking a letting agent with a proven track record and exemplary communication skills.

David · 27 September 2023 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 1/5

Google

AVOID THIS AGENT AT ALL COSTS!! This a cowboy-run business with no integrity or any real values besides gaining a quick pound off you where they can. I rented off these guys as a student and I can't believe the amount of stress they have caused.

Tama · 25 September 2023 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 2/5

Google

Rating only, no written review.

Tom · 24 September 2023 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 1/5

Google

Absolutely terrible estate agent t for students doenst answer messages for days for anything that goes wrong long delays in any repairs so. Without hot water and heating for long periods Tried asking to speak to beach manager numerous messages left to no avail Now I’ve heard that they are notorious for not returning deposits Asked for landlords details refused to give them to us and when we complained said it had to be landlord so obviously have no clue Do not rent for students through them !!!! Terrible state of mattress and curtains on moving in will add pictures wanted to buy new mattress said I would have to leave behind and get rid of old one left new curtains behind as felt sorry for next student moving in

Judith · 16 September 2023 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 1/5

Google

FLAT F, BRINKLEA, BOURNEMOUTH I feel bad for the tenants that moved into the flat I had with Enfields, or any property with them. When I moved into my flat there was mould in the kitchen and bathroom, the oven didn't work, the washing machine didn't work, the paint was wet on the walls, blood stains on the mattresses, doors hanging off hinges, the furniture deteriorating, everything smelt of mildew. At no point did I receive a discount for the faulty appliances or state of disrepair, nor one during the global pandemic. After 3.5 years, where every maintenance issue was bodged, a seemingly bogus EICR report made, various serious fire safety issues, a complete indifference from the agents to the wellbeing of the tenant, and Enfields upping the rent I decided enough was enough. They then lied to me about the end of tenancy process, saying I had to move out at the end of the rental month (it was actually simply 1 month after the day I gave notice), then despite requests for the check-out, they sent me no details about deductions or the check-out report. After weeks of nothing, I had to pay a solicitor to witness a statutory declaration form to force them to send the details. They eventually sent them 6 weeks after the end of the tenancy, a day before it would have been returned, and 15 days past the deadline for deductions as written in the tenancy agreement (clause 6.5). And to top it off, they then went on to claim £1250 (more than the actually deposit) worth of clearly unsubstantiated deductions, things clearly shown to have been defective in the check-in, which was made 3.5 years ago! So, I had to spend even more time putting together all my evidence for the DPS, and now have to wait for another month to get processed and returned to me, which it undoubtedly will eventually. An absolute joke, if you want an Agency that will look after your property or the tenant, go elsewhere. EDIT IN REPSONSE TO REPLY: I'm aware it let for £200pcm more, and that the tenants are probably now becoming aware of how short-changed they've been - that is probably why you advertised it online with photos from 5+ years ago (photos should be representative of the property at time of sale, these were clearly not). It is an Agents responsibility to ensure to the landlord a property is in line with fire and electrical regulations. The property was as described by an electritian a "death trap". You still have not provided a valid EICR report which I have had confirmed to be invalid by the council - if the current tenants happen to read this, please seek legal advice over the electrical safety of the flat. The front door was a victorian shash key, not fire regulation, nor secure in anyway. Non-fused outlets in the bathroom next to shower that was not sealed at all, despite concerns raised with you. Endemic of the state and condition of the rest of the property. I am also well aware of how a check-out works, perhaps you should inform your employees? Waiting 6 weeks for a check-out report and deductions is unacceptable, SPECIALLY given that you just quite clearly state the property was "re-let immediately"! And then for those deductions to be clearly seen in the check-in report before my tenancy (which you or the landlord obviously didn't reference) is just the icing the cake isn't it? Also, never received that email you mentioned! DEPOSIT UPDATE: The DPS decision decided that 4/5s (~£1000 of deductions) proposed by Enfields and the Landlord were all clearly UNSUBSTANTIATED, evident from the check in check out reports, and the last 1/5 were pretty dubious at best. Renters out there, take photos and get them added to the check in/check out report as the "indepedent inventory advisors" are often pals of the agents, and dispute any duductions made by greedy, incompetent agents and landlords, they'll do whatever they can to scam you out of your money.

Rory · 16 September 2023 · Enfields Bournemouth (383 Wimborne Road)