Trusted Agent profile · Hampshire, Dorset and West Yorkshire

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Enfields reviews in Bournemouth, Southampton, Bitterne and 6 more

4.5

★★★★★ Excellent

3,010 reviews across 14 offices and 4 platforms

www.enfields.co.uk

Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Eastleigh (two offices), Pontefract, Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,010 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

2,433

Reviews on Google

All 14 offices

Facebook logo

4.7 / 5

133

Reviews on Facebook

All 14 offices

The Trusted Agent logo

4.9 / 5

183

Reviews on The Trusted Agent

All 14 offices

Trustpilot logo

261

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers80 reviews

5.0 / 5 Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Laura, 7 September 2018Read all 80 from sellers

Buyers46 reviews

4.8 / 5 This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Steven-Mark, 14 November 2017Read all 46 from buyers

Landlords19 reviews

4.9 / 5 I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Judi, 14 March 2017Read all 19 from landlords

Tenants5 reviews

4.2 / 5 We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Chris, 3 September 2016Read all 5 from tenants

Our offices

Enfields's 14 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Enfields office

Newest first, from every platform, with the office each review is about. First names only.

2/5

Google

From the beginning I was given the wrong keys to the house, throughout the last two years replies on important matters have taken weeks.

Pedro · 22 November 2023 · Enfields Bournemouth (383 Wimborne Road)

5/5

Google

I have been a client of Enfields for over 12 years. They have always looked after my properties with extreme professionalism. Jonathan, Lisa and their team have always been pleasant & efficient to deal with.

Steve · 21 November 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 30 December 2023

Hi Steve, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the years.

5/5

Google

I use Enfield's to provide their "find a tenant service" for my student properties. I am extremely impressed with the service I receive from the initial rent valuations to the viewing of potential students. The Enfield's team work very well together and provide a quick feedback on the viewings. The team provide a professional and friendly service which makes working with Enfield's a pleasurable experience. As a private landlord I can recommend Enfields letting agents based on the excellent service I have received.

Steve · 19 November 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 30 December 2023

Hi Steve, Thank you for such a lovely review! We have shared with the whole team.

5/5

Google

Very helpful staff. We had Keiran show us round quite a number of properties and he didn't rush us around and found houses that met our requirements. I would definitely recommend this estate agents if you are a student.

Chloe · 19 November 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 30 December 2023

Hi Chloe, Kieran loved helping you with your search and we are all excited you managed to secure such a great property! We look forward to supporting you over the next few months.

5/5

Google

Rating only, no written review.

Anne · 18 November 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Thanks for the 5 star review, Anne! We appreciate you allowing us to service you!

5/5

Google

Efields helped us to find our first home. Great service and a very friendly team. Highly recommend.

Nicole · 18 November 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Hi Nicole, thank you for your feedback. It was a pleasure to work with you both and we wish you all the very best with your next chapter in your new home!

1/5

Google

Have tried to get student housing through enfields for 2 years in a row now and both times have been very disappointed, takes days to get in touch, no one seems to answer the phone and when we did finally get in contact we’d never get a call back about our viewing options or appointments, lots of people have had issues with the deposits and trying to rent as well. Jonathan did get in contact about this review and apologized but we will not be contacting again for any future rentals.

Ciara · 18 November 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Hi Ciara, thank you for taking the time to share your feedback and we are sorry to hear you had difficulty reaching our team. I understand our Director Jonathon has been in touch with you directly. We hope we can be of service to you in the future.

4/5

Google

As a landlord. I have used Enfields for the 15 years I have been renting my properties. I only use them to find my tenants , which they do aswell as all the credit checks etc. Great service always. Wouldn't list with any other agent!!!

Belinda · 18 November 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 30 December 2023

Hi Belinda, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the years.

5/5

Google

Becky is great, very helpful

Alfie · 11 November 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Hi Alfie, Glad you had a great experience with Becky! Thanks for sharing and feel free to reach out in the future if there is anything we can do to help you.

5/5

Google

We purchased our buy to let from Enfields several years ago. Jonathan's enthusiasm and passion for the job and the property shone through from the outset. It was an obvious decision to ask Enfields to be our letting agents for both our properties from that point on and we haven't looked back. Jonathan and Lisa are always willing to give sound advice and guidance with their extensive knowledge of the letting market. Jonathan keeps us well informed with top tips from his YouTube videos and prepares us for any possible changes from the government. He markets the properties successfully and enthusistically. He always seems to secure reliable tenants, advising us on the correct rent to set and has never let us down. Hanna is incredibly efficient. She manages to cut through any complications and just gets things done. She explains things so clearly and will always go the extra mile to help. Enfields have been extremely good for us and I wholeheartedly recommend the team.

Ruth · 11 November 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Hi Ruth, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the years.

5/5

Google

Thank you so much to Kieron and Hanna for all they’ve done for us. Kieron was excellent in showing us properties and Hanna has given the most amazing customer service. Thanks guys!

Mollie · 4 November 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Hi Mollie, Glad you had a great experience with Kieron and Hanna! Thanks for sharing and we appreciate you allowing us to help you find your next home :- )

5/5

Google

Thankyou Jonathon for all your help in finding our new home for next year. We are beyond grateful for all your knowledge and support throughout our search and finding the perfect house that suits all our needs. Will always go back and recommend Jonathon and Enfields.

Lola · 4 November 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Lola, Jonathon loved helping you with your search and we are all excited you managed to secure such a great property! We look forward to supporting you over the next few months

5/5

Google

I've had an exceptional experience with this letting agent. Their professionalism and efficiency in managing my properties has been outstanding. From finding reliable tenants to handling maintenance requests promptly, they've demonstrated a commendable level of expertise. Communication is seamless, keeping me informed at every step. Their attention to detail ensures that my property is well-maintained and the rental income is consistently managed. I appreciate their transparent approach and trustworthiness, making me feel confident in their services. Overall, they've alleviated much of the stress associated with property management, and I wholeheartedly recommend them to fellow landlords seeking a reliable and proficient letting agent. A special thanks to Hanna, Becky, Lisa and Jonathon....You're all great.

Michael · 4 November 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Michael, We love this feedback! Thank you so much for allowing us to work with you for so many years!

5/5

Google

I have been a client of Enfields for about 15 years and can highly recommend them. Jonathan and his team have been an absolute pleasure to work with. They are hard working, professional and have great knowledge and expertise. Enfields have dealt with my student HMO most years since approx 2010 and previously another single property. Lisa & Hannah have been available to answer any queries and sort out problems if they arise. They manage to find and secure great tenants for me every year and have never failed to achieve the maximum potential rent for the student property. Their client services is second to none! I have been well looked after . I definitely can recommend them. I have also been on the receiving end as a tenant and find their service to tenants also very good.

Susan · 4 November 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Hi Susan, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the 15 years!

5/5

Google

Lisa and Johnathon are the real deal in Bournemouth. They took care of my property while I was away, handling any issues ASAP. Couldn't have asked for better estate agents!

Ben · 27 October 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Great to hear Ben! We hope to be assistance to you again in the future!

5/5

Google

I have been a landlord for over thirty years. I have owned properties in Manchester, London, Bournemouth and overseas. I have used multiple estate agents to manage my properties in the past. This also applies to Bournemouth, and I have had many business dealings with several estate agents in the Bournemouth area. Through the years their management services have disappointed me for one reason or another. It was eight years ago that I was introduced to Enfields estate agents. I have never looked back! All of Enfields staff are extremely helpful and polite. When it comes to property management Jonathon Thomas and Lisa Thomas are the best people I have encountered in this business. They are always friendly, helpful and efficient and are totally dedicated in providing first class service to their customers, either being landlords or tenants. Whenever a problem arises it is resolved immediately. I am very grateful and satisfied with the services that they provide. I wish them success and good health for the future Amir

Amir · 27 October 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Hi Amir, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the last 8 years!

5/5

Google

Very pleasant and extremely helpful

Jennifer · 26 October 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Hi Jennifer, Thanks for the 5 star review! We appreciate you allowing us to service you!

5/5

Google

Kieran and the team were incredibly helpful and very quick to help us find our new student house for next year! Really friendly and helpful, answering all our questions from a set of students who knew nothing about what to do. Absolutely recommend to anyone, thanks Enfields!

Charlie · 25 October 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Charlie, Kieran loved helping you with your search and we are all excited you managed to secure such a great property! We look forward to supporting you over the next few months.

5/5

Google

very professional service and very helpful.

Mark · 24 October 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Mark, Thanks for the 5 star review! We appreciate you allowing us to service you!

5/5

Google

I first came across Jonathan and his team some 3 years ago - WOW, enthusiastic, professional etc. etc… After dealing with estate agents for over 30 Years - some good, some not so good - I have never dealt with such a professional firm. If Jonathan says he will call you back, he does… They manage a student property of mine and the whole journey is faultless. Jonathan’s knowledge, attitude & integrity is spot on.

Julian · 24 October 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Julian, We love this feedback! Thank you so much for allowing us to work with you over the years.

5/5

Google

When recently looking for a new estate agent to take over the management of the sale of my property, Jonathan at Enfields was recommended to me. From the very first meeting I was made to feel at ease and totally confident that he and his team would do everything possible to get the quick sale I needed. Jonathan was professional, enthusiastic, understanding and very knowledgeable. I thoroughly recommend Jonathan and his team

Katie · 24 October 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Katie, Thanks for the 5 star review! We have shared this with the team. Feel free to reach out in the future if there is anything we can do to help you.

5/5

Google

Enfield Eastleigh from start to finish excellent selling my property They kept me informed at all times . Luan was amazing . I would use Enfield again .

Paline · 23 October 2023 · Enfields Eastleigh (1E Leigh Road)

Agent replied · 22 October 2024

Thank you very much for your review, we are really pleased you were happy with the service provided.

5/5

Google

Bethany and the team at Enfields always provide a professional and friendly service, highly recommend them.

Anna · 21 October 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Hi Anna, Thanks for the 5 star review! We have shared with Bethany and the team. We appreciate you allowing us to service you!

5/5

Google

It is a pleasure to work with the team of Enfields. Thank you Jeff, Jonathan and Lisa plus the professional and friendly support from Jack Underwood, Hanna and Nicole

TERENCE · 21 October 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 November 2023

Thanks for the great feedback, Terence. We have shared this with the team who were happy to help! Feel free to reach out in the future if there is anything we can do to help you.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Enfields

Which Enfields office has the most reviews?

Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.

Where are the Enfields offices?

The 14 Enfields offices, by town:

What do sellers say about Enfields?

80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."

What do buyers say about Enfields?

46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."

What do landlords say about Enfields?

19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."

What do tenants say about Enfields?

5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."

Has Enfields won any awards?

Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?
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