Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more

Hi Tom, Thanks for the 5 star review! We appreciate you allowing us to service you!

Marillia, Thank you for your review and fully appreciate the inconvenience you have suffered. Maybe I can explain that Enfields only recently took over the management of your tenancy on behalf of your landlord, you let the property through Cliftons Estate Agents who were your managing agents for the most part of your 9 year tenancy. In relation to your comments about the leak I am aware of your situation and understand why you are so frustrated. Unfortunately a number of the problems you have encountered are out of our hands as you live in a purpose built block of apartments so you nor your landlord has authority to complete any repairs outside of the flat you are living in. In reference to the leak this originates from the flat directly above you therefore your landlord is not the responsible party nor has control of stopping the leak. After several attempts to gain access to the upstairs flat as a last resort a hole was made in your entrance ceiling in March to determine the source of the leak. Following this we were able to facilitate access to the upstairs apartment and your landlord paid for a plumber to inspect where he confirmed the leak was due to a combination of a very old bathroom that needs replacing and the occupiers being irresponsible when showering, as you know the owner of the flat upstairs has refused to take any action. Your landlord has paid and already had the entrance hallway stain blocked and redecorated as well as pay to have your carpets professionally cleaned as a gesture of goodwill. Regarding the hole this was the only way your landlord could investigate the issue given the lack of access upstairs which the plumber requested not to be covered up as the leak kept repeatedly come back. Following this your landlord had to wait for the ceiling to dry out before having it covered up and redecorated which I understand took place this week. Whilst I acknowledge that these issues were not what you would have expected I can procedures were followed and I am satisfied that no foul play was involved in terms of us ignoring the issue. If you would to discuss this further please reach out to me directly via jthomas@enfields.co.uk

Thanks for the great feedback, George. We look forward to working with you in the future.

Thanks Molly! We have loved managing your tenancy at Stewart Road and hope to help you again the future. Good luck with your next chapter!

Sebastain, We want to thank you for allowing Kieran and the team to help you find your next home. Kieran is very passionate about his job and we are happy to learn this comes across. Please let us know if there is anything more we can do for you.

Thank you for taking the time to share your feedback, I completely understand your frustration when maintenance issues arise during a tenancy agreement. In this instance the tenants reported an issue with the boiler in August and your landlord was notified immediately who authorised and paid for a qualified gas safe engineer to do an in-person inspection where they were able resolved the fault by doing a boiler reset and left with the boiler working. On the 5th September and the 9th September the tenants reported that the boiler was not working again and your landlord instructed the same engineer to revisit on both occasions who reset the boiler and, on both occasions, left the boiler working. As the problem persisted the engineer recommended and got authority to replace the pressure sensor which worked temporarily until it had another fault. At this point your landlord asked for a quote for a new boiler which the engineer supplied to them straight away and the new boiler was ordered and replaced a week later. This must have been incredibly frustrating for the tenants, but the issue was not ignored and your landlord took all necessary steps to ensure the problem was resolved in a timely manner. Regarding keys please note it is the responsibility of the tenants to return their keys at the end of their tenancy. In this instance we were informed by the tenants that they had posted their keys back through the letterbox of the property on their tenancy end date but no keys were found on the check out leaving your landlord with no choice but to change the locks at the tenants expense. The tenants accused Enfields of lying about the keys going missing only for a friend of the tenants called ‘Harry’ to walk into our office two weeks later to return the missing keys. We have shared your feedback with your landlord who appreciates your frustration but wanted to point out as a landlord they are unable to foresee maintenance issues but dealt with the boiler issues as quickly as possible despite the tenants paying their rent late each month during their tenancy and ending the tenancy still in rent arrears of over £1800.00.

Ojimenta, Thanks for the 5 star review! We appreciate you allowing us to service you!

Magun, Thank you for taking the time to write your review, I understand Lisa has already reached out to you personally. To recap you moved forward with a rental property on a 12 month tenancy from the 29th April 2023. A few weeks into your tenancy you were caught advertising the same flat privately for a higher rent on Facebook Marketplace without the landlords knowledge or consent. Your tenancy runs until 28th April 2024 but despite this you have failed to pay any rent since you moved in. Enfields lodged your deposit with a government scheme called the DPS to ensure it is dealt with fairly - this scheme has been in place for over 15 years and no profit can be made by a landlord or a letting agent. In your case the landlord is understandably looking to claim back some the outstanding rent arrears from your deposit but this still wont fully cover what rent you owe. The deposit scheme offer a free dispute resolution process handled by an independent, impartial adjudicator should you wish to dispute the landlords claim.

James, Thanks for the great feedback, we have shared this with the team and Rachael who was happy to help! Feel free to reach out in the future if there is anything we can do to help you. Warm Regards

Thanks Kim! Was a pleasure dealing with you!

Jane, we appreciate you taking the time to share your positive feedback! We were privileged to represent you and are always here if you need anything in the future!

David, All of the team want to wish you all the best and we wish to thank you again for allowing us to assist you all these years!

Wow! We love this feedback Madison! Thank you so much for pointing the hard work put in by the team, much appreciated.

Meg, I am sorry to see you have added a 1 star review. I would be grateful if you could contact me via jthomas@enfields.co.uk to see if I can help. I look forward to hearing from you. Jonathon Thomas Owner

Thanks for the lovely words Alex! Becky has been in the industry for many years and always tries to help everyone so its lovely when this gets recognised!

Hi Theodora, Thank you for allowing us to help you find your next home and sharing your experience!

Meg, Amazing! Glad we managed to secure you the result you wanted! We have shared your feedback with Rachael and always feel free to get in touch if there is anything we can for you in the future.

Thank you very much for your review, we are really pleased you were happy with the service provided.