4/5
Thank you for review Muhammad

Trusted Agent profile · Middlesex, Kent, Greater London and more
Verified
★★★★★
4,840 reviews across 17 offices and 5 platforms
Ellis & Co has 17 offices, in Wembley (two offices), Greenford, London (two offices), Finchley, Bounds Green, Stanmore, Tottenham, Harrow, Willesden Green, Sidcup, Enfield, Bethnal Green, Tonbridge, Islington and Kenton (Middlesex, Kent, Greater London and Hertfordshire). Together they have 4,840 reviews on five platforms, rated 4.6 out of 5 overall.
3,691
Reviews on Google
All 17 offices
34
Reviews on Facebook
All 17 offices
2
Reviews on Yell
All 17 offices
841
Reviews on Trustpilot
All 17 offices
211
Reviews on allAgents
All 17 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ...Read all 11 from sellers
Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ...Read all 17 from buyers
I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ...Read all 9 from landlords
I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ...Read all 20 from tenants
Ellis & Co's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Thank you for review Muhammad
3/5
I used to have really good regards of this agency cause at the beginning of my tenancy we used to get everything fixed in a very timely manner. A couple of years later everything changed when the building was no longer in warranty with the development company. After that we had to chase the agency constantly in order to get things fixed and actually when we left our flat managed by them, still a few tickets for repairs had been open for months and un-actioned. In this branch there's also an agent (potentially the director) called Hasan who is a very stereotypical sales man: he will tell you all you want to hear on the moment of viewing the apartment, but he will be quite rude and useless later on if you need something to be fixed once you've already signed the contract, stay away from him if you can. Also beware when you leave the apartment that they will put lots of efforts on finding minor issues with the state of the "end of tenancy clean" and charge you completely nonsensical amounts for it. Make sure to dispute these amounts since they won't even put up a fight to accept your counteroffer.
Dear Xavier Thank you for your review. All reviews are welcome, good or bad. In this instance I agree that the time to resolve your repair was not acceptable. We had requested that the landlord resolve these issues several times and he had promised to address them. Despite our numerous requests he had not supported us and refused to use our trusted recommended contractors. He used his contractors that let us down several times. This was indeed frustrating for both of us. Please note that our checkout report is handled by an independent inventory clerk. They are AIIC certified and insured and adhere to the highest standards. We estimate deductions based on their reports. Our process is fair and transparent. If you were not happy, you did of course have the option to appeal. We wish you the best for the future and it was a pleasure to have you as a tenant. You were a great tenant and we will be happy to help you in the future. Best Regards
1/5
Rating only, no written review.
1/5
Very poor Misspelled my contract and miscalculated simple figures
5/5
Very good agents that have everyone’s best interest at heart even above their own. They manage a property for me with very irrational and demanding tenants and I couldn’t do this without their help and support. I also sold a property with them recently and the service was over and above my expectations.
1/5
Predatory marketing tactics. Unprofessional. Disrespectful. They'll put you through the process of asking for your budget, only to then place you in a bidding war between other prospective tenants, whilst disguising it as a viewing. My partner and I to a so-called viewing today. They decided to sneakily invite 40+ other people the the viewing and have us all fight for the place (to rent, baring in mind. Not to buy). People who have traveled a far included, only to have us all queue up a flight of stairs to be given a small opportunity to see the property. Given the amount of people they'd invited, they increased the asking price and put the tenants in a position to come away from the viewing and engage with a bidding war to even be considered for what had become an overpriced mediocre property. We then found out they wanted to take the holding deposits, then have everyone wait over the weekend to find out if they'd been "selected for consideration". We walking out, as did many others. Some out of anger, others because they had been priced out of the negotiations (despite given their budget from the beginning These guys are an expression of everything wrong with the property rental market. Predatory tactics to play desperate people off one and other. Shameful. Don't touch with a barge pole.
1/5
Tenants who are dealing with Ellis and Co make sure you KNOW YOUR RIGHTS. Alongside a rather unscrupulous landlord they tried to take our whole deposit (initially 110% of it), treating it as if the money was theirs to take. Thankfully we had been warned by previous tenants and so used the deposit protection system and after some serious stress got it all back. I would really recommend any tenants dealing with them to be clear on what is and isn’t your responsibility. They tried to intimidate us but thankfully my partners a lawyer and had seen this kind of thing before. In a reply to the below - you worked on his behalf and were given full responsibility by him in all emails we saw. Registering with the independent deposit scheme is a legal requirement, not a kind gesture.
Thank you for your review. We were not managing this property merely passing on messages from your landlord. In fact we registered the deposit with a custodial scheme rather than the landlord holding the funds with insurance which was to your benefit.
5/5
Thank you for your 5 stars. It’s much appreciated.
5/5
Thank you for your kind 5 stars. It’s much appreciated.
5/5
Absolutely professional and thorough. Can honestly say that Nicki was one of the best estate agents I have dealt with. Highly recommend!
We sincerely appreciate your positive review and are please Nicki was able to assist you.
2/5
Deal with anyone including Khalid but not with Nicki. I recommended my close relative and they had an awful experience with Nicki in the office. She didn't realise that her inappropriate comments about us to their potential client; were actually our relatives
Thank you for your feedback. We take all reviews very seriously and would like to look into this situation further. Can you please kindly email us your contact number or email address so we can contact you directly as we can not locate you on our database.
5/5
A shining beacon in the hellscape which was our house move. Neil Shah was our seller's estate agent - he helped coordinate everything and kept all parties on track towards completion despite some particularly slow conveyancers being involved. If and when we sell in the future, I would choose Ellis & Co because of how good our experience with Neil was.
Thank you for your kind 5 star review. we are delighted to hear of Neil positive involvement in your house move. If we can help in the future please do let us know. All the best in your new home.
5/5
We have used Ellis before, and we’re happy to use them again. Our chain was quite tricky, but they helped us through it, and we got through the challenges in the end. Neal was supportive and professional, a nice team all round.
Thank you for your kind positive review. We are pleased the team was able to assist you until the end.
5/5
We have recently completed for a property in Finchley Central, we were lucky to have/meet Neil in particular at Ellis and co. He was responsible, responsive and his communication was also remarkable between us and seller’s solicitor. All process took as little of two months and a half. God bless you and we wish you all the best in your life and your career. You are brilliant. Regards Reza
Thank you for such great feedback. We are pleased Neil was able to assist you and offer an excellent service.
5/5
Honest review
I want to say a great thanks to the company for their professionalism and consistent hard work and especially Kush Gohil who done his absolute best to find us a house and consistently staying in touch and keeping us updated
5/5
I had an amazing experience with Ellis and Co Harrow. I started renting with them in 2011, since then they were looking after me extremely well. When I had boiler broken they sorted everything in couple of days. When my landlord decided to sell house where I was living they found me straight away beautiful place in very similar price they helped with everything. TEAM IS SO SO SO HELPFUL. Now I changed towns I moved out of Middlesex and I didn't had any problems with receiving my FULL AMOUNT OF DEPOSIT. And amazing recommendations for my new place when I was looking for. Can't recommend them enough. They people for people there, really looking after you. ONE MORE TIME THANK YOU Mr . Kam and his Team. 10/10 service. All the best
1/5
Issue in refunding my Security amount. Here I want to share my recent experience with Ellis & Co Harrow. Despite of paying agreed rent on time and having sufficient evidence that all my rent final settlement is done, this agency is finding different ways to deduct more and more from my security deposit and sending email forcing me to agree to the amount that they want to deduct. BE CAREFUL WITH THIS AGENCY WHILE RENTING WITH THEM. After being tenant in the current property for 9 months, when I called Ellis to report a gas leakage problem, they have started getting mad on me blindly and shown the real face how they support their tenants. Due to the lack of support in provide the meter readings, I have to get my smart meter installation done with the new energy supplier and the new provider is not supposed to hit any nail in the wall or put any wiring as that provision was already done by the old energy supplier. Without understanding the details, the Ellis Harrow agent literally starting shouting at me and started getting mad at me. He said that I should always keep in mind that i am just a tenant here and should take approvals for all these things. Before blaming me, he should have listen to me properly and understand the concerns and real matter. He putted all my concerns down and blindly started raising concerns on behalf of Landlord. To me, this has shown the real face of Agent and hence i am sharing my feedback here.
5/5
I had a very smooth process to rent my apartment with Ellis & Co. I have got a good help from Kevin and Ray to setup the documentation/ Tenancy agreement etc. For most of the times, communication was over e-mail and quick to make sure things are sorted before the move. I have got everything as was promised in the beginning. Thank you.
5/5
I had the opportunity to rent a space through Ellis & Co and I am very satisfied. Cătălin Răileanu was particularly friendly and attentive to all our needs from the beginning, as well as to the aspects that had to be taken into account throughout the contract. His colleagues were second to none, they responded immediately to all our requests and quickly provided us with the best solutions to any problem we encountered. I confidently recommend this company to anyone, they are reliable, professional people, always available to help you, people you can really rely on.
Hi Lucy thank you for your kind words. We were please to assist you and thank you too for your business. Good luck with your new adventures. Steve and all the team.
5/5
Dilpesh is a lovely guy, amazing customer service, The entire team is very polite and courteous while handling queries, thank you for helping me find a new home. Best of luck for the future 😀 …
5/5
I am pleased with the service provided by Dilpesh Nathulal of the Ellis& Co Wembley Central. He was very kind and giving amazing customer service and I am very happy with Ellis and Co. Fast Service... Thank you Dilpesh.
5/5
Dilpesh - Wembley Central Branch Great communication start to finish would highly recommended. We recently purchased our 2nd Home through Ellis & Co Wembley Central Branch. Dilpesh supported us through the whole process and went above and beyond. Thank you so much for this wonderful service. I hope his work gets recognised!
5/5
Hi, Its preena dias I would thoroughly recommend Eliss and co Estate Agent as letting agents. Darius Lele is superb. A perfect mix of professionalism and friendliness, nothing is too much trouble for him. I am very impressed with Darius Lele the service I’m receiving from . Thank you so much, it really is a pleasure to be associated with eliss and co.
5/5
It was difficult for me to trust estate agents again after having a buyer pull out of a sale a week before completion and exchange. The same day I I contacted Ellis & Co Estate as they were one of the top leading agent in the business. They, particularly Dilpesh ( main contact) acted professionally throughout the process with good communication at all times (which was lacking with my previous agent) he kept my concerns and fear at bay. Dilpesh was absolutely amazing, he provided viewings immediately and daily. Within days we secured a serious buyer. He was brilliant and always on hand to provide advice and support. What was very important to me he updated me weekly on the progression and also anticipated what needed to happen to move things on timely, without unnecessary delays. I sold my house in record time. I can’t speak highly enough of Dilpesh and Ellis & Co. 100% recommend to all
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Ellis & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Ellis & Co and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 2 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Wembley has the most, with 959 reviews rated 4.6 out of 5, followed by Greenford with 495.
The 17 Ellis & Co offices, by town:
11 reviews from sellers, rated 4.8 out of 5 on average. For example, Rob wrote: "We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ..."
17 reviews from buyers, rated 5.0 out of 5 on average. For example, Tiasha wrote: "Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ..."
9 reviews from landlords, rated 4.7 out of 5 on average. For example, Massimo wrote: "I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ..."
20 reviews from tenants, rated 4.9 out of 5 on average. For example, Carl wrote: "I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, Wembley won Trusted Agent and Bounds Green won Trusted Agent. At The British Property Awards 2025 its branches won 2 Gold awards. The group and its branches have also won 2 other industry awards since 2023.