Trusted Agent profile · Middlesex, Kent, Greater London and more
Verified
★★★★★
4,805 reviews across 17 offices and 6 platforms
Ellis & Co has 17 offices, in Wembley (two offices), London (two offices), Greenford, Finchley, Bounds Green, Stanmore, Tottenham, Harrow, Willesden Green, Sidcup, Enfield, Bethnal Green, Tonbridge, Islington and Kenton (Middlesex, Kent, Greater London and Hertfordshire). Together they have 4,805 reviews on six platforms, rated 4.6 out of 5 overall.
3,637
Reviews on Google
All 17 offices
53
Reviews on Facebook
All 17 offices
2
Reviews on Yell
All 17 offices
61
Reviews on View Agents
All 17 offices
841
Reviews on Trustpilot
All 17 offices
211
Reviews on allAgents
All 17 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ...Read all 11 from sellers
Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ...Read all 17 from buyers
I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ...Read all 9 from landlords
I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ...Read all 20 from tenants
Ellis & Co's 17 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ellis & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe sales team
A massive thanks to Howard, Phil and Amar for helping to sell our flat. Excellent communication, always kept us up to date with progress. Highly recommend Ellis & Co to sell your property.
Hi Antony, an excellent result for you guys and we are so happy we were able to help, thank you for the review, keep well.
1/5
GoogleI wouldn’t even give them 1 star - if you have a flat to sell I would avoid this branch and estate agent in general. The service provided was very poor, Mark showed no initiative or interest in selling my property after taking it on. He didn’t follow up properly to inquiries and the only viewing I had in 5 months he was unable to do so I had to do it myself.
Hi Francesca, thank you for your feedback. We are truly sorry that we weren't able to achieve a sale for you. We pride ourselves on the investment and effort we put into every property we represent, so it's disappointing for us when we can't get a sale agreed. We genuinely wish you the very best of luck with your move and hope your new agent is able to secure a buyer for you.
5/5
TrustpilotThe sales guys
Howard, Phil and Amar were professional and attentive at all times during what turned out to be a very drawn out flat sale. Howard provided a friendly, personal service and seemed to work long hours, ensuring that we were kept updated on correspondence.
Dear Pottery TV, thank you for the kind words, Howard
5/5
TrustpilotThe best
The best, one and only Sales Team! Phil, Amar and Howard are the people that make it great. Full support (and patience!) throughout the process and an immaculate knowledge of the trade. They made us feel (always) part of the family, so friendly they are. Totally dedicated to the clients and the transaction. With them you are in the safest hands!
Dear Kamilla, what a journey, we are so happy it ended with your move and e hope you enjoy your new home, Howard
5/5
TrustpilotReid was always upbeat and helpful and…
Reid was always upbeat and helpful and positive, nice guy. Got an acceptable offer on my flat fairly quick. Dominic
1/5
TrustpilotI wouldn’t even give them 1 star
I wouldn’t even give them 1 star - if you have a flat to sell I would avoid this branch and estate agent in general. The service provided was very poor, Mark showed no initiative or interest in selling my property after taking it on. He didn’t follow up properly to inquiries and the only viewing I had in 5 months he was unable to do so I had to do it myself.
5/5
GoogleThanks to all the team at Ellis & Co Bounds Green in particular Mark and Anthony an for getting my house sold. Professional service, great market knowledge and great communication. I can highly recommend them!
5/5
GoogleI recently rented a place through this agency, overall it was a positive experience. Especially thankful to Simron for kind and thoughtful communication.
5/5
TrustpilotFantastic experience with Howard
I had a fantastic experience with Howard at Ellis & Co. A experienced professional who was very easy to deal with and made the transaction stress free. Highly recommeded
5/5
GoogleWe’ve had an excellent experience renting with Ellis & Co. Maria is friendly, communicative, and very on top of things. Any issues have been handled quickly and without fuss. Much appreciated. I would highly recommend.
5/5
GoogleMaria Egiert is the person I deal with at Ellis & Co and she is smart, empathetic and immediately responsive. I trust her judgement and her she's a credit to the company.
5/5
GoogleI worked with Alicia who was very warm and very on top of making sure things got done. She has been responsive and worked hard to keep the process going. Thank you Alicia!
1/5
GoogleDon’t use this firm to sell your house as they treat potential buyers like garbage which means it’ll take longer to sell your house. And if you’re buying avoid these time wasters. Apparently they don’t want to make commission. It’s run by a bunch of unprofessionals with poor communication. We confirmed to come in for a viewing three times over the phone, once with Alicia the day before and twice with Neil on the day who gave us the green light to attend. On arrival a man claimed we didn’t have an appointment and that we needed email confirmation which Alicia or Neil didn’t send. Instead of being apologetic towards us for their mistake he was very rude and abrupt and told us to just stay in the dining room and not move as he was dealing with someone else. So we waited which was taking forever, my mother is elderly and unwell so i apologised and said i’m pushed for time i’m going to have a look at the garden. To which the man snapped saying no you don’t have an appointment. Well it all kicked off from there, we questioned his rudeness and he told us to get out like it was an episode of eastenders with peggy mitchell throwing us out the pub. It was uncouth to say the least. But if that’s how he wanted to behave we gave just as good. We called the firm and spoke to Neil about what had happened and Neil doubled down about us not having an email as if he himself didn’t tell us to go earlier in the day. Absolutely insane behaviour. He said he’d investigate, called back to reiterate the same thing without an apology at all. We asked if he spoke to Alicia and he said no. Great investigation work there Neil 🙄 Turns out the man was the owner Khalid Ghani. Sounds like he’s gotten a little too big for his boots and forgot humility. No wonder Neil was useless in doing anything since it’s his boss and Khalid can’t seem to call out his staff for making an error. I got the distinct impression he was not a fan of my flavour of asian and my being a woman, hence the racist sexist attitude.
5/5
GoogleNeil and team we're very helpful throughout the whole buying process. Keeping me informed with developments and helping to move things along without being overzealous. Much appreciated!
5/5
GoogleWe've rented with Ellis & Co Bethnal Green Lettings & Estate Agents for 6 months and so far so good! Our property manager, Ashley has been great at responding emails, visiting the property when needed and answering questions. Great experience so far!
Hi Sandra, thanks for your positive review. Great to hear that thus far Ashley is looking after you.... Long may it continue and hopefully with the service provided you'll be with us for the long-term. Enjoy your new (ish) home.
1/5
GoogleAbsolutely horrendous. Completely avoid! Honest review after dealing with them for over 2 years that they are very untrustworthy, so disrespectful and utterly incompetent. Always huge delays with responses.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleDespite being responsible, communicative tenants who looked after the property and even made improvements at our own cost using the agent’s approved contractors, our experience with Ellis & Co was very poor. Throughout the tenancy, communication was frequently slow and issues that directly affected us were not handled well. Most notably, after reporting a broken oven in December, we were left without one for several weeks. Even the maintenance team acknowledged and apologised for the delay, explaining it was due to the landlord attempting to avoid the cost of replacement. These issues were compounded at the end of the tenancy. We experienced prolonged delays, lack of communication and unprofessional behaviour during the checkout and deposit process. Our deposit was not handled within the timeframe set out in our tenancy agreement and deductions were raised late and without clear explanation, despite a positive checkout report confirming the property, including the garden, was well maintained. A formal complaint was sent to the Managing Director and was ignored entirely, leaving us no option but to escalate the matter externally. Tenants should not have to chase repeatedly for basic updates or be left in limbo after vacating a property. The experience was stressful, disappointing and fell well below the standard expected from a professional letting agent. I would strongly caution others to think carefully before renting through this agency.
We take your feedback seriously and regret to learn about the delays and communication issues you experienced, especially regarding maintenance and the deposit process. Please contact us directly at 01732 770077 so we can address your concerns further.
1/5
GoogleRating only, no written review.
5/5
GoogleEllis and Co handled our house sale, and the level of service we received was amazing. From coming out to value the property within days of enquiring, through to managing the viewings and offer process, everything was handled quickly and professionally. The virtual tour they provided was excellent, it meant we didn’t have to move everything or vacate the house, and it could be done around our schedule. This made a huge difference when managing the whole process with two toddlers to contend with! We received an offer after just two viewings, and Lynne was in contact almost every day with updates on how the sale was progressing. I’ve already recommended Ellis and Co to multiple people and wouldn’t hesitate to use them again in the future.
5/5
GoogleI was a tenant through ellis and co at a property they had going which was perfect for us. The customer service we received was outstanding any queries they were there to answer, support or sort out straight away. They was easy to approach with concerns or questions regarding the property. Maintaince was sorted straight away they had someone straight out or next day or two. I'm glad we went through ellis and co and will definitely be returning for their help, advice and support when we are ready to buy our first property.
Thank you for your positive feedback! We're pleased our customer service and maintenance support met your needs.
5/5
GoogleWe have just completed the sale of a property through Ellis & Co Mill Hill and we are so pleased with Adam's wonderful service and professionalism. He is genuine, knowledgeable and always friendly in his manner. From the honest appraisal of the property to quickly finding a suitable buyer, and all through the conveyancing stage - Adam was always available, reassuring and keeping us updated. Communication was excellent all the way and it is clear that Adam really cares. We highly recommend this estate agent and would definitely use their service again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Wembley has the most, with 958 reviews rated 4.6 out of 5, followed by Golders Green with 468.
The 17 Ellis & Co offices, by town:
11 reviews from sellers, rated 4.8 out of 5 on average. For example, Rob wrote: "We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ..."
17 reviews from buyers, rated 5.0 out of 5 on average. For example, Tiasha wrote: "Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ..."
9 reviews from landlords, rated 4.7 out of 5 on average. For example, Massimo wrote: "I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ..."
20 reviews from tenants, rated 4.9 out of 5 on average. For example, Carl wrote: "I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ..."
Yes. In The Trusted Agent 2026 awards: Ellis & Co, London won Gold; Ellis & Co, Wembley won Trusted Agent; Ellis & Co, Bounds Green won Trusted Agent.
