Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotHoward Star - A true STAR!!!!
We were looking for a flat for my mother and Howard was exceptional in guiding us through the process. He was a pleasure to deal with, responsive, and even though we had a few bumps along the way, worked his hardest to resolve between buyer and seller. I would thoroughly recommend him and the team for your next requirement in Stanmore!
Ronak · 2 April 2026 · Ellis & Co Stanmore
Agent replied · 11 June 2026
Hi Ronak, thank you for the fantastic review. I have to say it was a bit of a team effort but regardless its great news that it worked out very well for all involved.
★★★★★ 5/5
TrustpilotSuch a supportive team
Howard, Phil and Amar work as an amazing team so that throughout the whole process of viewing, second viewing and follow up, through to completion, you are supported. They were so friendly and professional, used their extensive knowledge to answer questions and always responded immediately to correspondence or calls. Although I know they were acting principally for the seller I always felt I was receiving the best service too and they take a calm and understanding approach that always helps with the inevitable stress of the moving process.
HY · 31 March 2026 · Ellis & Co Stanmore
Agent replied · 11 June 2026
Dear HY, thank you from all of us at Stanmore and we hope you enjoy your new home, keep well.
★★★★★ 1/5
Google⚠️ Avoid this letting agent at all costs!
They advertised a property that turned out to be completely uninhabitable. On the surface, it looked like a refurbished flat, but there was no running water, which meant no toilet facilities either. This was documented on the check-in inventory, and the management company reassured us that a plumber would be sent.
The plumber attended but couldn’t fix the issue. We later discovered there was a major fault with the water tank, meaning the water couldn’t be turned on at all. We were forced to cope without water and without toilet facilities for five days.
We’ve now moved out because the situation became unbearable.
What’s even more disappointing is the letting agent’s response. They claim they are “let only” and rely solely on information provided by the landlord. The landlord deemed the property habitable, and the agent simply accepted that, refusing to take any responsibility. Instead of mediating or trying to help resolve the situation, they provided contradictory information and washed their hands of the problem.
You can judge a company by how they handle issues, and this experience showed a complete lack of professionalism and accountability.
🚫 Do not sign any tenancy agreements with this agent.
🚫 Avoid them if you value basic living conditions and professional service
Star · 30 March 2026 · Ellis & Co Finchley
Agent replied · 13 April 2026
We are naturally disappointed to have received your review and are sorry to hear that you were dissatisfied with your experience and the property.
Further to our discussions with the landlord and their managing agents, their records indicate that action was taken immediately once they were notified. A plumber attended the property on multiple occasions throughout the week on Tuesday, Wednesday and Thursday and you were updated on a daily basis. Hot and cold water were available in the bathroom and kitchen by Wednesday with full restoration completed by Friday. We also understand that compensation was also offered for the inconvenience caused.
The property was newly refurbished. During the marketing process, prospective tenants viewed the property and tested the water supply, confirming it was operational so we were not aware of any issues with the water supply. The weekend prior to your move the landlords contractor had attended. Between his visit and the move in something had happened with the water supply. We were not aware or notified of this. Had we been informed wee would have naturally informed you and not let the tenancy begin.
To clarify the timeline: you moved into the property on Monday, and we as the agents were not made aware of any issues with the water supply until Thursday when your mother contacted us. Upon returning to the office on Friday, we acted promptly by contacting the landlord and their managing agent to assist in resolving the issue. We also offered to send our own contractor should you not have received a response from the landlord only to bne advised by the landlord that they have been in consistent contact with you. The issue was resolved by Friday evening. Therefore, your claims of “refusing to take any responsibility. Instead of mediating or trying to help resolve the situation, they provided contradictory information and washed their hands of the problem.” is completely incorrect, as the issue was resolved on the same day we returned to the office and picked up your message.
As a letting agent operating on a “let-only” basis, our role is limited to introducing the tenant and landlord. Responsibility for the property’s condition and ongoing maintenance lies with the landlord. Nevertheless, we took steps to assist as soon as the issue was brought to our attention and had offered to assist you further had the issue not been resolved. We were not given a direct opportunity to investigate or resolve the issue ourselves, as we have not had any direct contact from the named tenants prior to this review being posted. This has made it difficult for us to fully understand your position or offer further assistance.
We strongly reject the suggestion that we knowingly let uninhabitable properties. We act professionally and in good faith at all times, for transparency, the property listing can be viewed here:
https://www.rightmove.co.uk/properties/170918855#/?channel=RES_LET
In light of the above, any suggestion that we knowingly let uninhabitable properties is incorrect.
We have been informed by the landlord of conversations that you have had with the plumber whilst he was their dealing with the issue that you were unhappy with the area and access being at the rear of commercial premises after moving in. Issues can arise at anytime of living in a property and often are resolved amicably between all parties especially if the landlord is sending contractors to try to resolve them but in this instance you were totally unhappy with trying to come to an amicable agreeing and simply wanted to terminate the tenancy and move out and all your costs reimbursed in full.
It seems that despite the reasonable actions which were taken to accommodate and resolve all issues by the landlord, as you were not offered an immediate termination and full refund, which you demanded, you felt the need to leave this very unfair review against our company which is very disappointing and an incorrect reflection of the service
★★★★★ 1/5
GoogleMost pathetic agency in the world! Stay away from them! Staff is ignorant and has no class!
Rajat · 30 March 2026 · Ellis & Co Bethnal Green
Agent replied · 10 October 2026
Hi, Rajat, I'm sorry you feel this way. We have searched our database and unfortunately have no record of having dealt with you.
please feel free to email us @ bethnalgreen@ellisandco.co.uk and I will look into your grievance in more detail.
★★★★★ 5/5
GoogleMy flat sale was long and complex but Vinnay at Ellis was on hand and helpful throughout.
Sejal · 30 March 2026 · Ellis & Co Wembley
Agent replied · 10 October 2026
Thank you for your wonderful feedback, Sejal. Delighted Vinnay supported you through your complex flat sale.
★★★★★ 5/5
GoogleAs the mortgage adviser on one of my client’s recent purchase in Wembley, I had the pleasure of working with Vinnay and Ronit, and I was really impressed with the level of service throughout.
Both were professional, proactive, and easy to work with. They liaised closely with solicitors, helping to keep the transaction smooth and on track at all times. They also went above and beyond to provide support whenever needed, which made a real difference.
I’d happily recommend Vinnay and Ronit to anyone looking for a reliable and dedicated estate agent.
Ravi · 30 March 2026 · Ellis & Co Wembley
★★★★★ 5/5
GoogleThanks so much for helping me purchase Harley close. It took long with a long chain. But Vinnay worked his magic and got it done. Please go to him, very good agent and helpful. All the best. Thanks again Vinnay
Chandrakant · 30 March 2026 · Ellis & Co Wembley
Agent replied · 10 October 2026
We are pleased to hear Vinnay helped with your Harley Close purchase despite the lengthy chain process.
★★★★★ 5/5
GoogleHuge thanks to Krupesh Bala at Ellison for helping us purchase our BTL property. He made what could have been a stressful process feel incredibly smooth and straightforward. His expertise and friendly approach made all the difference. We couldn't be happier with the service.
NITIN · 25 March 2026 · Ellis & Co Greenford
★★★★★ 5/5
GoogleExemplary, professional, personal service delivered by friendly staff (who care ) with in-depth knowledge of the local market together with the process of buying and selling in its entirety.
A thoroughly reliable, local agent, whose interest is property at its' core not seeking to push / promote ancillary financially services. I cannot recommend them enough.
I've had the pleasure of using their services twice in recent years and cannot fault in any aspect.
Without doubt simply the best in town.
Thank you
J
Jeremy · 23 March 2026 · Ellis & Co Tonbridge
Agent replied · 13 April 2026
We're delighted to hear you found our service professional, personal, and reliable, with a strong focus on property rather than ancillary services. Thank you for your continued trust and kind recommendation.
★★★★★ 5/5
GoogleVinnay came over to value our home in Wembley. He was professional and positive and very helpful. He has kept in constant contact with us. Conducted prompt viewings and the property was under offer swiftly. Vinnay is upbeat and funny and has successfully sold our property we would not hesitate to recommend Vinnay and his team at Ellis & Co. Thanks from the Manjaly family.
Jessina · 23 March 2026 · Ellis & Co Wembley
Agent replied · 13 April 2026
We are thrilled to hear Vinnay provided professional service and swift results. Thank you for recommending our team, Manjaly family.
★★★★★ 1/5
GoogleI regret our block chose Ellis & Co Wembley block management team.
Initially, like all new contracts, things seemed to be going well. However, we are now in the position where requests for information or action take months or are simply ignored. Tenants are threatening to leave due to the condition of the block .
Ellis & Co have chosen to selectively ignore lease conditions when it suits them, such as applying block management fees with a required Deed of Variation. There have been times when the block has looked like a squat.
Dealing with them is stressful and fruitless.They aren't the worst block managing agents we've had but they're a close second.
Calli · 23 March 2026 · Ellis & Co Wembley
Agent replied · 10 October 2026
Thank you for your feedback. We are sorry to hear of your dissatisfaction, but would like to clarify that many of the issues raised relate to works carried out directly by the freeholder and their appointed contractors, which were outside of our control.
We have continuously liaised with the freeholder regarding residents’ concerns; however, as managing agents, we can only act within the authority and instructions given to us by the freeholder.
Similarly, decisions regarding lease terms and any Deed of Variation are matters for the freeholder and cannot be determined by Ellis & Co as managing agents.
We appreciate the frustration caused and will continue to raise residents’ concerns with the freeholder wherever appropriate.
★★★★★ 5/5
GoogleI have been contacted with vinnay since 6 months. During this time, he supported to us through the process to buy our first house.I would like to thank him for lovely support. Highly recommended to him self and Ellis &co Wembley.
Once again thank you very much vinnay for your supporters.
KESHAB&GANGA
Keshab · 23 March 2026 · Ellis & Co Wembley
Agent replied · 10 October 2026
We are absolutely thrilled to hear about your positive experience with Vinay during your first house purchase. Thank you, Keshab and Ganga.
★★★★★ 1/5
TrustpilotWe began our tenancy application with…
We began our tenancy application with this agency on 26 February and were expecting to move in 10 days later. The agency informed us at the last minute that the landlord would not proceed with the rental due to refurbishment, without providing any documentation or clear explanation.
The sudden cancellation caused significant inconvenience, and the communication throughout the process was poor. Potential tenants should be aware that plans may change unexpectedly, and ensure all details are confirmed in writing.
Based on this experience, I cannot recommend this agency.
Diddy · 20 March 2026 · Ellis & Co Harrow
★★★★★ 5/5
GoogleI truly appreciate the way you supported in moving the property. Thanks for your guidance and help Krupesh.
Will always be grateful for your quick response and action.
Dimi · 18 March 2026 · Ellis & Co Greenford
Agent replied · 15 April 2026
Thank you for your review, Dimi. Delighted our support with your property move proved helpful. Krupesh will appreciate your kind words.
★★★★★ 1/5
TrustpilotAnother bad egg to avoid
Block management agents have a bad reputation for good reason. Ellis & Co Wembley in no different.
What initially seem like a good choice has left lessees in exactly the same position as with previous cowboy managing agent - no responses to emails or returning phone calls. Months to action requests of rubbish removal, cleaning and Health & Safety issues. Choosing to ignore lease requirements when it suits them.
The block has rarely looked as bad as it has under Ellis & Co's Wembley care. Their staff may as well wear stetsons.
Calli · 18 March 2026 · Ellis & Co Wembley
★★★★★ 5/5
GoogleOur experience dealing with Khalid who went out of his way to get us through this tough time was amazing
Philip · 17 March 2026 · Ellis & Co Golders Green
★★★★★ 5/5
GoogleI was helped in a house purchase by Parash, and he stayed on top of everything helping lead to a successful outcome
Mawunyo · 16 March 2026 · Ellis & Co Wembley
Agent replied · 13 April 2026
We are pleased to hear Parash provided excellent support throughout your house purchase. Thank you for your trust.
★★★★★ 5/5
GoogleI'd like to say a big thank you to Krupesh and his team. They worked hard to get my property rented. Krupesh's professionalism is quite impressive and he kept me informed all the way through. Well done Krupesh!
Munish · 15 March 2026 · Ellis & Co Greenford
Agent replied · 15 April 2026
Your positive feedback is appreciated! Thank you for recognizing Krupesh's professionalism and hard work in getting your property rented successfully.
★★★★★ 5/5
GoogleParash and Tha elis&co team has been fabulous all the way through the sale... He has been very helpful and I can't thank him enough.. I would recommend them if you want to sell or buy a property.
Thank you
Alberto · 15 March 2026 · Ellis & Co Greenford
Agent replied · 15 April 2026
We sincerely value your kind words about Parash and the Ellis & Co team. It's great to hear they were so helpful throughout your sale. Thank you for recommending us!
★★★★★ 5/5
GoogleA huge thank you to Ellis & Co for helping me purchase my new home. The process wasn’t easy, especially when the chain was on the verge of falling apart, but Krupesh handled everything with professionalism and determination. …
Neha · 15 March 2026 · Ellis & Co Greenford
Agent replied · 15 April 2026
Thank you for sharing your experience with Krupesh and our team. We're delighted the sale completed successfully despite the challenges.
★★★★★ 5/5
GoogleKrupesh and Zeeshan have been exceptional. The entire process was smooth, and all my queries were dealt with promptly. Their professionalism, clear communication, and attention to detail made what could have been a stressful experience feel …
Iqràa · 15 March 2026 · Ellis & Co Greenford
★★★★★ 5/5
GoogleI have dealt with Ellise & Co. Estate Agents in Greenford, UB6, several times, both buying and selling, and they have been exceptional every step of the way. They don’t sell you dreams; they give you honest, accurate market value, and they …
Mohamed · 15 March 2026 · Ellis & Co Greenford
Agent replied · 15 April 2026
Thank you for taking the time to share your experience. We’re glad our professionalism, honest market valuations, and dedication have consistently met your expectations. Your recommendation means a lot to us.
★★★★★ 5/5
GoogleI would like to thank Krupesh Bala for giving me really good advice on buying a property. As a first time buyer I didn’t know who to speak to how to start the process. I would highly recommend Ellis and co they are really friendly and so welcoming and always there to help. Thank you.
Natim · 15 March 2026 · Ellis & Co Greenford
Agent replied · 15 April 2026
Thank you immensely for recommending us and highlighting Krupesh's excellent guidance. We're delighted we could support your first-time buyer journey.
★★★★★ 5/5
GoogleIt's been a roller coaster experience to sell my flat because of management company, freeholders, landlords and solicitors. But the patience shown by especially Zeeshan was incredible. I must thank him personally for all his effort.
Puskar · 15 March 2026 · Ellis & Co Greenford
Agent replied · 15 April 2026
Thank you immensely for recognizing Zeeshan's patience during your roller coaster experience. We're thrilled the sale completed successfully despite the challenges.
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