Trusted Agent profile · Middlesex, Kent, Greater London and more
Verified
★★★★★
4,790 reviews across 17 offices and 6 platforms
Ellis & Co has 17 offices, in Wembley (two offices), London (two offices), Greenford, Finchley, Bounds Green, Stanmore, Tottenham, Harrow, Willesden Green, Sidcup, Enfield, Bethnal Green, Tonbridge, Islington and Kenton (Middlesex, Kent, Greater London and Hertfordshire). Together they have 4,790 reviews on six platforms, rated 4.6 out of 5 overall.
3,637
Reviews on Google
All 17 offices
53
Reviews on Facebook
All 17 offices
2
Reviews on Yell
All 17 offices
61
Reviews on View Agents
All 17 offices
826
Reviews on Trustpilot
All 17 offices
211
Reviews on allAgents
All 17 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ...Read all 11 from sellers
Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ...Read all 17 from buyers
I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ...Read all 9 from landlords
I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ...Read all 20 from tenants
Ellis & Co's 17 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ellis & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleEllis & Co. Stanmore has been great to work with, the team are professional and helped throughout the property purchase. A shout out to Howard, Phil & Amar for your help and knowledge of property and the area, communication has been great through emails or calls, I would highly recommend.
Hi Moneka, we all appreciate your kind words, enjoy the flat
5/5
GoogleParash has been very helpful throughout the journey of buying our first investment property and also renting it out. Very professional, helpful and always there when we needed.
Thank you for your lovely review. We’re delighted that Parash supported you through both the purchase of your first investment property and the process of renting it out. It’s wonderful to hear that he was professional, helpful and always available when needed.
5/5
GoogleWe just completed on our first buy to let house and we cannot thank Parash Shah from Ellis and co who has went out of the way to help us throughout the whole buying process. He is the best agent we can recommend for anyone to buy the property. Thank you so much Ellis.
Congratulations on completing your first buy-to-let purchase! Thank you for your wonderful comments about Parash. We’re delighted that he supported you throughout the buying process and went the extra mile to make everything run smoothly. We wish you every success with your investment.
5/5
TrustpilotHoward Star has been excellent in helping me sell my flat.
Howard Star has been excellent in helping me sell my flat. He is incredibly responsive to emails, always ready to guide and help through the process, keeps me up to date and has helped to steer my complicated sale with expertise and diligence. Can't recommend more highly.
5/5
TrustpilotProfessional, helpful and great customer service
Ellis & Co were very professional with their approach. I worked with Amar and Phil, and Howard. All 3 did their best to support me through the purchase and assist with any queries.
5/5
TrustpilotEllis & co
Ellis & Co. Stanmore has been great to work with, the team are professional and helped throughout the property purchase. A shout out to Howard, Phil & Amar for your help and knowledge of property and the area, communication has been great through emails or calls, I would highly recommend.
5/5
GoogleParash has been very helpful throughout the journey of buying our first investment property and also renting it out. Very professional, helpful and always there when we needed.
5/5
GoogleWe just completed on our first buy to let house and we cannot thank Parash Shah from Ellis and co who has went out of the way to help us throughout the whole buying process. He is the best agent we can recommend for anyone to buy the property. Thank you so much Ellis.
1/5
TrustpilotPoor experience unfortunately
5/5
Googlethank you aditya for easy rental tenancy process
5/5
Googlethey were amazing helped me so much in my property purchase and viewing
5/5
GoogleReally satisfied with the property and the Paras Patel was really polite.
Thank you for your wonderful feedback about the property and Parash's (Shah) polite service.
5/5
GoogleParash has been really helpful from the start till end of our journey of buying our first home. We will always recommend him to anyone who wants to buy their property.
Thank you, Chetna. Delighted Parash supported your first home purchase journey. Your recommendation means everything to us.
5/5
TrustpilotParash handled a challenging sale of a…
Parash handled a challenging sale of a flat in a block and worked hard to link parties at all stages of the sale. He showed patience and fortitude to overcome blockages and the sellers are grateful for the service he provided. Happy to recommend Ellis and Co for property sales with a good service and a smile guaranteed.😊
5/5
TrustpilotSuperb experience.
We couldn't be happier with the service we received when selling our house with Ellis & Co, Stanmore. Howard and Phil were both fantastic, giving us great advice, responding promptly to every question by phone or email, communicating brilliantly with each other and with us, and just generally keeping us informed and stress-free every step of the way through the sale process.
1/5
GoogleThey are not even responding or acknowledging the emails sent to them. I am chasing them from 14+ days. Poor service!
Dear Sirs. Apologise for the service Can I kindly request you email wembley@ellisandco.co.uk with your contact details to understand this complaint as we hold no record of you as a client. Thank you Ellis and Co
1/5
GoogleVery disappointed with how this agency handled my tenancy. They sided with the landlord regarding deposit claims and tried to blame me for issues that were clearly due to poor workmanship and the condition of the property. The landlord and his contractor covered mice holes with excessive expanding foam, which caused the flooring to lift, yet this was unfairly attributed to me. There was no radiator at all in the bathroom or kitchen, which contributed to mildew and damp. We raised these concerns during the six-month check by the agent, but nobody took any action. When I raised other issues, I was questioned as to why I hadn’t reported them , despite the fact they were unable to provide something as basic as an extra key fob for over a year. This raises serious doubts about their ability to manage more significant maintenance matters. They also sent people to view the property without an agent present, which felt unprofessional and inappropriate. Overall, a very frustrating experience , I would strongly advise tenants to document everything carefully.
Hi, we do not "side" with anyone, we submit the report and then try to negotiate a suitable outcome for both sides, if we cant the deposit arbitrator will make a decision and both parties are obligated to agree. However, please feel free to contact me if you would like to discuss this further, Howard Star
5/5
GoogleThank you to Aditya for helping us a secure a property to our requirements and guiding through each steps. Pritam the property manager has been a great help sorting out all the requeste we has put through
Thank you for sharing your positive experience. Delighted Aditya and Pritam provided excellent service throughout your property search.
5/5
Googlewould recommend ellis and co if you are looking for easy and smooth tenancies. thank you aditya
We sincerely value your recommendation for smooth tenancies. Delighted Aditya provided excellent service.
5/5
GoogleI been with other agencies for 3 months and they failed to rent out my property located in wembley central and gave me excuses. My friend recommended ellis and co and with in 2 weeks secured a professional tenant with good communication from the lettings team. Thank you lettings aditya, ronit and akshat
Thank you immensely for recommending us! Delighted we secured a professional tenant within two weeks. Aditya, Ronit and Akshat appreciate your kind words.
5/5
GoogleThank you ellis and co Aditya and Pritam for smooth tenancy would highly recommend for easy and smooth tenancy with evne with language barrier
5/5
TrustpilotHoward Star - A true STAR!!!!
We were looking for a flat for my mother and Howard was exceptional in guiding us through the process. He was a pleasure to deal with, responsive, and even though we had a few bumps along the way, worked his hardest to resolve between buyer and seller. I would thoroughly recommend him and the team for your next requirement in Stanmore!
Hi Ronak, thank you for the fantastic review. I have to say it was a bit of a team effort but regardless its great news that it worked out very well for all involved.
5/5
TrustpilotSuch a supportive team
Howard, Phil and Amar work as an amazing team so that throughout the whole process of viewing, second viewing and follow up, through to completion, you are supported. They were so friendly and professional, used their extensive knowledge to answer questions and always responded immediately to correspondence or calls. Although I know they were acting principally for the seller I always felt I was receiving the best service too and they take a calm and understanding approach that always helps with the inevitable stress of the moving process.
Dear HY, thank you from all of us at Stanmore and we hope you enjoy your new home, keep well.
1/5
Google⚠️ Avoid this letting agent at all costs! They advertised a property that turned out to be completely uninhabitable. On the surface, it looked like a refurbished flat, but there was no running water, which meant no toilet facilities either. This was documented on the check-in inventory, and the management company reassured us that a plumber would be sent. The plumber attended but couldn’t fix the issue. We later discovered there was a major fault with the water tank, meaning the water couldn’t be turned on at all. We were forced to cope without water and without toilet facilities for five days. We’ve now moved out because the situation became unbearable. What’s even more disappointing is the letting agent’s response. They claim they are “let only” and rely solely on information provided by the landlord. The landlord deemed the property habitable, and the agent simply accepted that, refusing to take any responsibility. Instead of mediating or trying to help resolve the situation, they provided contradictory information and washed their hands of the problem. You can judge a company by how they handle issues, and this experience showed a complete lack of professionalism and accountability. 🚫 Do not sign any tenancy agreements with this agent. 🚫 Avoid them if you value basic living conditions and professional service
We are naturally disappointed to have received your review and are sorry to hear that you were dissatisfied with your experience and the property. Further to our discussions with the landlord and their managing agents, their records indicate that action was taken immediately once they were notified. A plumber attended the property on multiple occasions throughout the week on Tuesday, Wednesday and Thursday and you were updated on a daily basis. Hot and cold water were available in the bathroom and kitchen by Wednesday with full restoration completed by Friday. We also understand that compensation was also offered for the inconvenience caused. The property was newly refurbished. During the marketing process, prospective tenants viewed the property and tested the water supply, confirming it was operational so we were not aware of any issues with the water supply. The weekend prior to your move the landlords contractor had attended. Between his visit and the move in something had happened with the water supply. We were not aware or notified of this. Had we been informed wee would have naturally informed you and not let the tenancy begin. To clarify the timeline: you moved into the property on Monday, and we as the agents were not made aware of any issues with the water supply until Thursday when your mother contacted us. Upon returning to the office on Friday, we acted promptly by contacting the landlord and their managing agent to assist in resolving the issue. We also offered to send our own contractor should you not have received a response from the landlord only to bne advised by the landlord that they have been in consistent contact with you. The issue was resolved by Friday evening. Therefore, your claims of “refusing to take any responsibility. Instead of mediating or trying to help resolve the situation, they provided contradictory information and washed their hands of the problem.” is completely incorrect, as the issue was resolved on the same day we returned to the office and picked up your message. As a letting agent operating on a “let-only” basis, our role is limited to introducing the tenant and landlord. Responsibility for the property’s condition and ongoing maintenance lies with the landlord. Nevertheless, we took steps to assist as soon as the issue was brought to our attention and had offered to assist you further had the issue not been resolved. We were not given a direct opportunity to investigate or resolve the issue ourselves, as we have not had any direct contact from the named tenants prior to this review being posted. This has made it difficult for us to fully understand your position or offer further assistance. We strongly reject the suggestion that we knowingly let uninhabitable properties. We act professionally and in good faith at all times, for transparency, the property listing can be viewed here: https://www.rightmove.co.uk/properties/170918855#/?channel=RES_LET In light of the above, any suggestion that we knowingly let uninhabitable properties is incorrect. We have been informed by the landlord of conversations that you have had with the plumber whilst he was their dealing with the issue that you were unhappy with the area and access being at the rear of commercial premises after moving in. Issues can arise at anytime of living in a property and often are resolved amicably between all parties especially if the landlord is sending contractors to try to resolve them but in this instance you were totally unhappy with trying to come to an amicable agreeing and simply wanted to terminate the tenancy and move out and all your costs reimbursed in full. It seems that despite the reasonable actions which were taken to accommodate and resolve all issues by the landlord, as you were not offered an immediate termination and full refund, which you demanded, you felt the need to leave this very unfair review against our company which is very disappointing and an incorrect reflection of the service
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Wembley has the most, with 958 reviews rated 4.6 out of 5, followed by Golders Green with 468.
The 17 Ellis & Co offices, by town:
11 reviews from sellers, rated 4.8 out of 5 on average. For example, Rob wrote: "We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ..."
17 reviews from buyers, rated 5.0 out of 5 on average. For example, Tiasha wrote: "Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ..."
9 reviews from landlords, rated 4.7 out of 5 on average. For example, Massimo wrote: "I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ..."
20 reviews from tenants, rated 4.9 out of 5 on average. For example, Carl wrote: "I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ..."
Yes. In The Trusted Agent 2026 awards: Ellis & Co, London won Gold; Ellis & Co, Wembley won Trusted Agent; Ellis & Co, Bounds Green won Trusted Agent.
