Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI received the most atrocious customer service ever from this agency. There only concern is extorting as much money as they can from you, with no care in the world for your welfare. I had the misfortune of dealing with someone called Priya who was utterly unprofessional & conveniently lied to me about everything without any fear of reprisal. Absolute cowboys, would never use them again
Raha · 5 June 2019 · Ellis & Co Harrow
Agent replied · 7 April 2023
Hi Raha, apologies for the service you have received and have certainly passed this to the Director to look into further as we pride ourselves on the best service. I must point out though that you have submitted your review to the wrong branch as it is the STANMORE branch you have been dealing with so If we can ask you to remove your review from this page and submit it if needs be to the correct office. Many thanks
★★★★★ 5/5
GoogleIt was excellent service from Ellis & co.I hope they will keep the good work alive always 👍👍👍👍 …
Angelica · 5 June 2019 · Ellis & Co Wembley
★★★★★ 5/5
GoogleVery empathetic, friendly and intelligent agent ( Ms. Minal )handled our rental needs with great skill and enthusiasm. Pleasure working with Ellis & Co.
Jagadeesh · 5 June 2019 · Ellis & Co Wembley
★★★★★ 1/5
GoogleWouldn't let Ellis & Co manage my property.
I can only agree with what Mr Williams has stated, I am a resident of this particular road and have been for more than 10 years, everyone knows each other by a first name basis and we had a great great community bond, however due to the tenants that Ellis and co have put into this particular property this has shattered the community atmosphere.
I am sure Ellis and Co are aware of the residential frustration caused by these tenets and have not once shown up to apologized or to resolve things for us. There is a petition that will be released to show our frustration towards yourself.
I understand people would want to have a party on the weekends, special occasions etc but everyday is ridiculous.
Spilling out onto the main road, sitting on peoples front gardens, shouting loudly all night (10pm-6am)
heavily intoxicated, trashing the road.
Recently a neighbor's car was damaged due to the tenets that Ellis and co have inserted into the property,
These tenets have been a nightmare to live around, Honestly Ellis and co should vet there tenets and also look at the area they are insetting these tenets.
I don't think this is the case and honestly Ellis and Co should think about residents that had to live with these nightmare of tenets.
I don't normally leave a review on local businesses however I have taken my time out to leave a honest review of my experience and need the local residents of wembley to be aware of such a shady business that is operating.
Miral · 5 June 2019 · Ellis & Co Wembley
Agent replied
Dear Ms. Patel, as explained to Mr. Williams, we have been actively trying to get these tenants out but as you are not aware the process is a long one. this country does not allow an agent/landlord just to kick people out. If you wish to raise a petition i suggest you raise one against the government who allow this sort of thing to happen. They make the laws and it's people like you and me that have to live by them!
However the good news is the abusive tenant is out and we are in the process of getting the property rectified and getting your community back to the way it was!
We are obviously regretful what tenants behaved like and are apologetic that they have caused disruption in the community which was never our intention. However we rent to this organisation on more than one property and in the 5 years we have been dealing with them this is the first time we have had an issue. Saying that it does not make it right.
Again our apologies!
Regards
Deepak Mehta
02089001919
★★★★★ 1/5
GoogleSHAME ON YOU ELLIS AND CO
The worst estate agent I have even been in contact with, if you do decide to let your property out to them consider going to a psychiatric hospital.
I have called Ellis and co on multiple occasions in regards to a property they have let on the residential road that I currently live on. A man called 'Catalan' refuses to speak to anyone on them phone, brushes off concerns and outright lies about call backs.
I asked the question 'Did you ever inspect the property concerned'
Hes Reply 'No not in a while'
Clearly not. The state of the property is shameful there has been multiple attacks on this property that Ellis & Co have been 'managing'
As shown in the picture the top center window has been smashed, this was caused by a brick being thrown at it early hours of the morning. the rear patio door of the property has been smashed and also the interior of the property is infested with rodents and vermin.
BUT Ellis & Co are managing the property!
The occupants of this property have caused massive drama on this quiet residential road for over 14 months, if was like living outside a nightclub.
BUT Ellis & Co have a contract they cannot break,
Really? You cannot break a contract of Cayenne agreement?
There are clauses in agreements and contracts that the agent can terminate if they would like, but I believe that Ellis and co don't care at all as they see ££ in there bank account due to the rent they charge to these companies that they rent the houses to,
When there are over 30 police visits to a property, damaged windows, front doors, rear doors doesn't this mean that someone should intervene and speak to the tenants?
As I am a portfolio landlord I am aware of companies who offer a higher than market rate due to the type of people that will be housed, however Ellis and co have admitted not inspecting the property, no regular visits and this is the outcome.
A property which requires a full refurbishment, weeks of repair, neglect from the agents, and the cost will be sent to the landlord.
Shame on you Ellis & Co
Phillip · 5 June 2019 · Ellis & Co Wembley
Agent replied
Dear Mr. Williams, Thank you for your message. Unfortunately you are not aware of the full facts about the said property and I am not in a position to tell you. However the fact is, the abusive tenant has been evicted and we are in process of getting the property fully refurbished, at no cost to the owners.
Being an experienced landlord yourself you must be aware that you cannot just tear up a contract and kick people out. In this country we have due process to go through which takes time. Surprised you don't know that!
Anyway, I hope you now well informed and suggest that before you write such derogatory things about us you know your facts! Which in this occasion you clearly do not!
If you wish to discuss the matter in more detail please feel free to call me.
Deepak Mehta
02089001919
★★★★★ 5/5
GoogleI dealt with this agency in the Process of Renting a Property around Hendon Central. At first I was weary, having dealt with quite a few Real Estate Agencies, however they were extremely Professional, thoughtful in all my requests, and also didn't have any problems putting anything in writing, thus showing transparency and accountability, something uncommon in this Line of Business. They also had a very good communication, and were always friendly and receptive. On a final note, the Contracts drawn were very Strait Forward, not the type that you need 3 Lawyers to analyse for you, so as a Tenant, I would definitely recommend their Services.
PSX · 15 May 2019 · Ellis & Co Golders Green
Agent replied
Thank you for your kind words.We are delighted that we were able to find you a place to live and ensure that the process was stress free for you.We wish you a happy stay in the flat and remain at your service should you need our assistance in the future.
★★★★★ 5/5
GoogleHi
My experience with renting from Ellis
I would like to thank Ellis and co for the excellent experience I had.
I’m more than happy. Everything went really smoothly without any problems.
James was very helpful and Joanna was super fast getting all documents in order.
Finally I would definitely recommend Ellis and co.
Adam
Adam · 15 May 2019 · Ellis & Co Golders Green
Agent replied
We are committed to providing the best service possible and we are very happy that was your experience with Ellis and Co.Thank you for this positive feedback.
★★★★★ 5/5
GoogleI have been so happy that I chose to go with Ellis and Co since renting out my house in 2014 and can highly recommend them. Living over the other side of the world it is a great relief to be able to leave the rental management in their capable hands, and Melissa Sornio has been wonderful in providing a professional, friendly service, and making sure all goes smoothly. I fiind them helpful, and easy to work with, and despite the worries that can accompany letting a house out, especially from here in Australia, Melissa has always made it no trouble at all, and provided the reassurance that it is all being taken care of!
Jorji · 15 May 2019 · Ellis & Co Golders Green
Agent replied
Thank you for such a positive review.We are here to make the process of letting your property as stress free as possible wherever in the world you may be.
We are delighted that you are happy with our service.
★★★★★ 1/5
TrustpilotAbsolutely awful
Absolutely awful!
Couldn’t recommend less to go through them. All they want is money and therefore will always take landlord side and be absolutely absurd and rude and do anything for them.
Our contract is also full of mistake after had a good reading through it. If you want to avoid any trouble, stress, harsle, do not go with this agency! If anything happens, if there’s a problem in the flat you are renting, they won’t help, they will take the landlord side even on the most absurd situation.
Marion · 14 May 2019 · Ellis & Co Tonbridge
★★★★★ 5/5
GoogleA very positive experience, James and his team are all professionals, offering great service. They respond quickly and effectively. Thank you!
AA · 14 May 2019 · Ellis & Co Golders Green
Agent replied
Thank you for your gracious words Mrs Atherton.It was a pleasure to have helped you rent out the property.
★★★★★ 1/5
GoogleShame there is not 0 stars.
Arranged to view a property for 11.40 sat and he never showed up. Took me about 8 calls for anyone to awnser and when I did he told me viewings were at 11.30 yet booked for 11.40.
There was no way he was even at the property doing viewings at 11.30 anyway as I had got there about 11.20.
He told me he had not even had my name in the diary! When he awnserd he said he can be there after his next viewing so I said okay I can only wait 15 mins as I have another property to look at. I waited around 20 mins and he did not show up so I just left. Called this morning to complain to a manger and the same guy had awnserd and he was really rude and said he remembers me from the weekend and I never waited around for him ! I waited long enough and the agency is rude and a no show the guy was very rude towards me ! I would advise renting from there if there like that when showing people around and over the phone I dread to thing what type of agency they would be to look after your home
Charley · 13 May 2019 · Ellis & Co Enfield
★★★★★ 1/5
GoogleThe worse people ever. Not sure if everyone working there are same but terrible experience I’ve ever had to just enquire for a property.
““called number, a man picked up, I asked about the property’s availability, the man confirmed it was available with unprofessional tone of voice. That’s ok. I then asked about viewing as I was interested, I got asked about how many people and what’s earnings like, I confirmed that, which my earning is 4 times more than the property’s price. I then got thrown a question of “when was last time I paid my tax”??? That was very unprofessional and silly question as I tried to ask the man on the phone was that necessary question as I was only try to enquire?, what I got was rude and arrogant Ellis estate worker not wanting to let properties for some reasons. Should be investigated. The house I was trying to enquire has been sitting in advert for 2months as I ve found out. Am sure this worker has had issues with others trying to enquire as well. He does not want to let and should again be investigated.””
Law · 12 May 2019 · Ellis & Co Bounds Green
Agent replied
Dear Mr Debes. Many thanks for taking the time to leave a review for us. I must say that I am disappointed to read your comments as the questions asked of you were only to determine affordability before arranging a viewing. We ask the same questions to all potential tenants and can apologise if you felt that you could not answer them. We pride ourselves on offering high levels of customer service as you can see by reading the other 60 reviews we have on our Google site. If you would like to speak to me further about this please feel free to call me at the office anytime. Anthony Lucas
★★★★★ 5/5
GoogleAmazing service and treatment!
The flat that we have rented with them is simply incredible! We had some problems with the reference agency but they were helping us and working on it on every hour of the day!
Thank you shaquille for your help and support during all the process!
100% recommended!
Carlos · 12 May 2019 · Ellis & Co Bounds Green
★★★★★ 1/5
GoogleHi everyone,
Just to let you all know, I rent a property throughout to this estate agent and when left the property I never had my deposit back. Although i have been given one month notice. This estate agent is robber. Theose people used to work there they all let and the new people managing now are not the same as previous.
Mesbah · 5 May 2019 · Ellis & Co Stanmore
★★★★★ 5/5
GoogleAmazing Service
Thank you to Priya in Lettings for finding my mother a property to rent in Stanmore, you made the process easy as was her first time renting out of Midlands. I wish you all the best and massive thank you. Takecare jassi.
Midland · 5 May 2019 · Ellis & Co Stanmore
★★★★★ 5/5
GoogleRay and Nikk were really helpful and were able to expedite the whole letting process in a matter of days so it could all be sorted before Christmas!
Would definitely use their services again!
Nick · 5 May 2019 · Ellis & Co Harrow
Agent replied
Thank you for your kind words Sir. Please recommend us to your friends or family. have a good weekend ahead
★★★★★ 1/5
GoogleNo one turned up to the viewing. We were 30mins Early AND Waited 30mins before deciding to leave.
The irritating thing was I travelled 50miles to get there.
An email confirmation was given but there was no mobile number given for the agent we were meeting.
We even emailed the agent 30mins before the viewing to say we were there.
No courtesy to phone or email us to say the viewing was cancelled or they were delayed.
This was their first impression and they couldn't get the basics done correctly.
Won't be dealing with them again!
SKippy · 5 May 2019 · Ellis & Co Harrow
★★★★★ 1/5
GoogleDo NOT use this agency. They are horrifically rude, inept and an all round disappointment.
The staff do not answer their phone, the property manager never returned phone calls or got back to me when issues arose within the property.
They always sided with the rogue landlord and ultimately showed no care for their tenant.
The property ‘manager’ was evidently unable to live up to his job title on numerous occasions.
Even during the intial viewing, the staff were ridiculously late. That should have been my first warning sign!
I am disgusted with their service and their attitude. Estate agents are notoriously known for being unhelpful and rude, and the Harrow branch of Ellis and Co has clearly tried to live up to, if not surpass these expectations.
Save yourself the hassle and go elsewhere!
Joey · 5 May 2019 · Ellis & Co Harrow
Agent replied
Apologies 'Sonia' for the delayed response but we had issues logging in. As per the same review you posted on another website months after initially posting it there, we have already requested you contact the office further to discuss your issue in more detail because we have not had a client with your name registered with us hence why the same review you posted elsewhere was taken down also. Happy to discuss with you if you wish to ring the office
★★★★★ 5/5
GoogleFantastic and wonderful team to work with. Extremely precise and accurate estate agents.
Highly recommended.
Sasan · 1 May 2019 · Ellis & Co Greenford
★★★★★ 5/5
GoogleThank you to zeeshan and payal from greenford branch for helping us find our new property to rent. Was a fast move and I would recommend this estate agents to others.
Thanks for your help both of you
Donna · 1 May 2019 · Ellis & Co Greenford
★★★★★ 1/5
GoogleWorst Service from Peter. I’ve never experienced such horrible communication from an agent. It started when I wanted to view a property that was advertised by Ellis and co. He explained to me that he couldn’t access the property which I understood but asked if he could book me in for a viewing . I didn’t hear back for about a week and a half. I then got frustrated and called another branch where I was assured that I would be given a call back. When Peter intally called I received a very hostile voicemail but proceeded to book a viewing. When I wanted to put an offer in his college advised that I need to speak to peter as he was unaware about the process. Monday morning I called in keen to put an offer in, I will admit it was below the asking price. I then proceeded to chase Peter about my offer. He said he is dealing with the property and has no answer for me yet as he has not spoken about my offer to the landlord, and I should stop calling for updates. After a week of waiting I finally emailed him
Where his response was that there was multiple offers and the landlord decided to go with another one. Not once did he call me for an increase or update me on the status. He also did not make me aware of exactly how many offers there were until I emailed. Lack of communication and a lot of unprofessional behaviour, I would avoid this agent completely.
Diana · 30 April 2019 · Ellis & Co Willesden Green
★★★★★ 5/5
GoogleCraig is simply amazing! I have dealt with him for years and he is super-professional, he follows things up and he has the most cheerful personality. He is very conscientious and so easy to deal with. Super-helpful and always available to solve any problems. He listens to my needs and worries and as the owner of 2 properties all I can say is that he has always put my mind at ease. He is the best, highly recommended.
Rosa · 27 April 2019 · Ellis & Co Sidcup
★★★★★ 5/5
GoogleWe saw a number of estate agents, however, Craig from Ellis & Co was the only one who listened to our needs without pushing a ‘sell’ on us. He guided us throughout the whole process, made things very clear and answered my many questions. We agreed on a Let within 1 day of the house being advertised, without photos. We feel this is mostly down to Craig’s reputation within the area. Highly recommended.
Cise · 27 April 2019 · Ellis & Co Sidcup
★★★★★ 5/5
TrustpilotIf you're looking for great service…
If you're looking for great service with great professionals than Ellis will have it. We have been with them for 3 years and they recently help us with our move. They ready to help with whatever you need. Nicos, Shaq and Tony will make sure you are moving to a property with great standard.
Cassiano · 24 April 2019 · Ellis & Co Bounds Green
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
