Trusted Agent profile · Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 5 more

4.7

★★★★★ Excellent

2,299 reviews across 11 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.6 / 5

1,925

Reviews on Google

All 11 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

14

Reviews on Trustpilot

Business-wide

allAgents logo

2

Reviews on allAgents

All 11 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dawsons's 11 offices, most reviewed first. Each has its own page.

Latest reviews from every Dawsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

The Trusted Agent
Seller

Excellent service

Didn't have much of a understanding on where to go about selling my property but I tried the auction route and see where I would go , after speaking to Dawson's auction department within 2 days I had a appointment for a valuation on my property. My telephone conversation was really pleasant bubbly and warm . During the visit at my home I was greeted by Julie Lawry which was amazing any questions I had she was always happy to answer regardless how long it took me to understand everything . Stretched that extra mile for me which I was very grateful for and stuck by me all the way through the sale . Amazing team recommend to anyone

Daniel · 30 November 2015 · Dawsons Swansea Sales

Agent replied · 15 March 2017

Hi Daniel Thank you again for placing a review on Rateragent which is still available for the public to view. If we can of further assistance anytime in the future please do not hesitate to contact us. Kind regards Dawsons Auction Team

5/5

The Trusted Agent
Tenant

Thanks and appreciation

Dear Sammantha I would like to convey my deepest thanks and appreciation to you for the sincere efforts that you have been offering to me to secure my new rental property. I really appreciate your unlimited cooperation and immediate responses with whatever inquiries I obtain. I and my family will never forget your help that you offered to us when signing the household agreement. Finally, I can say that you are perfectly representing Dawsons Agency with your unique communication skills and courtesy in addition to the notable quality what you do. Thank you very much …

Salem · 30 November 2015 · Dawsons Mumbles Sales & Lettings

5/5

The Trusted Agent
Seller

Found a buyer!

As an Executor of my late Aunt's Estate, I had been trying to sell her property for almost 2 years! This was mainly due to the fact that it was a Leasehold property with a very obstructive landlord who did not want to sell the Freehold. After trying 2 Estate Agents including an on line agency, I contacted James Dawson who was recommended as an expert at negotiating with difficult landlords, and he quickly moved things along to enable the purchase of the Freehold to go ahead. The property then went back on the market with Dawsons at their Mumbles office, who immediately sent a number of viewings which resulted in a sale almost straight away! I was delighted with the service offered by Dawsons and would not hesitate to use them again. Thank You!

Christine · 29 November 2015 · Dawsons Swansea Sales

4/5

The Trusted Agent
Seller

Responsive, realistic and efficient.

After a slow start Dawsons finally managed to generate interest and 10 months down the line the property is sold. Their advice was always clear and realistic, backed up by experience. They always got back to me and kept me updated on what was going on. Very professional and I would use them again without hesitation.

Andrew · 27 November 2015 · Dawsons Killay Sales

Agent replied · 27 November 2015

Hi Andrew, Thank you for selling through us here in the Killay Office. Hopefully we can be of service to you again in the future. Kind Regards, David

5/5

The Trusted Agent
Seller

Best estate agent in Mumbles

I put our house on the market with Dawsons recently and it has now been sold. Throughout the selling process I was very impressed with the quality of service and the friendly, professional manner of the staff at Dawsons. The manager, Samantha was extremely helpful at all times and I am sure the property wouldn't have sold so quickly had we been dealing with a less efficient estate agency. I would highly recommend selling through Dawsons!

Sue · 25 November 2015 · Dawsons Mumbles Sales & Lettings

Agent replied · 26 February 2018

We thank you for using Dawsons, Should we be able to assist you in the future please do not hesitate to contact us.

5/5

The Trusted Agent

Very Professional Agency

Excellent agency to deal with. All staff are professional, knowledgeable and highly efficient, I would have no hesitation to recommend them to any clients relocating into Swansea.

Karen · 24 November 2015 · Dawsons Marina Sales Lettings & New Homes

5/5

The Trusted Agent
Seller

House sale

Excellent help and support from Alison, Natalie, Lauren and the team. Really helpful and did everything they could to make our sale as soon as possible

Kath · 21 November 2015 · Dawsons Sketty Sales

Agent replied · 24 November 2015

Really kind of you Kath has been our pleasure to deal with you thanks Alison

5/5

The Trusted Agent

Number One Estate Agent

We have used Dawsons in Sketty on many occasions both as a seller and a buyer and have found them to be thoroughly proffessional and efficient in this process. For us no other Estate Agents comes close and we would recommended them.

Mark · 19 November 2015 · Dawsons Sketty Sales

Agent replied · 20 November 2015

Thank you for the very kind words much appreciated Alison

5/5

The Trusted Agent

buying and selling our property.

We found Dawson in Morrison very helpful, and informative nothing was too much trouble for them. First person that viewed bought our bungalow and they ensured along with the Llanelli branch that we could purchase the bungalow we wanted. Which they had promised to do. I would have no hesitation in recommending them.buying and selling of property.

Maura · 18 November 2015 · Dawsons Morriston Sales

Agent replied · 25 November 2015

Hi Maura, Many thanks for taking the time and leaving this great review. Our aim is to ensure the whole process is as smooth as can be! Kind Regards, Shaun

5/5

The Trusted Agent
Buyer

Recent purchase of property in Swansea Marina

The service we received from the staff at the Swansea Marina office was excellent. Lisa was particularly helpful and always available at the end of the phone to assist with any query - totally professional and extremely supportive.

Lynette · 17 November 2015 · Dawsons Marina Sales Lettings & New Homes

5/5

The Trusted Agent
Buyer

Excellent friendly service

Tracy and her team were extremely professional and helpful in the purchase of our new home. Dawsons Morriston have become like friends since getting property details, completing viewings, negotiating with the Vendors and a God send when detailing with the local solicitors. We would highly recommend Dawsons Morriston branch.

Catrin · 16 November 2015 · Dawsons Morriston Sales

Agent replied · 17 November 2015

Hi Catrin, Thanks very much for spending the time to leave us such a great review. The team wish you the very best in your new property! Kind Regards, Shaun

5/5

The Trusted Agent
Landlord

Consummate professionals

I have used Dawsons in the Marina for many years as a Landlord of a property there and would heartily recommend them to anyone else in the same position. They are the consummate professionals – effective, prompt and polite.

Giles · 13 November 2015 · Dawsons Marina Sales Lettings & New Homes

5/5

The Trusted Agent
Landlord

Very friendly, helpful people.

Dawsons have let two properties for me for several years and have always found lovely tenants for me. I love the friendly staff, particularly Gemma, Rhodri, and Tracy who are always cheerful and helpful.

Christine · 12 November 2015 · Dawsons Mumbles Sales & Lettings

5/5

The Trusted Agent
Tenant

Fantastic service - professional, helpful and nothing is too much

I have been renting properties with Dawsons for around 5 years and I simply cannot compliment them enough on the service they provide. They are always so helpful, particularly Tracy and Tom. One thing I particularly like is the fact that they are very transparent so you know what you are getting and it makes you feel safe/secure when renting. On a number of occasions I have needed something very quickly and I felt as though all hands were on deck to help find a solution and exactly what I needed. So, thank you so much to the team in Mumbles...... In my opinion, you stand out from anyone else :-)

SS · 12 November 2015 · Dawsons Mumbles Sales & Lettings

5/5

The Trusted Agent
Buyer

excellent service

The purchase went very well. There is always some one to talk to and get the information.

Maisaa · 12 November 2015 · Dawsons Marina Sales Lettings & New Homes

5/5

The Trusted Agent
Tenant

Positive Feedback Review - Dawsons Swansea Marina

Throughout the whole rental process everyone was extremely polite and helpful at all times. Whenever I had a query, it was dealt with immediately and always efficiently. Every member of the team has always been very friendly when I have entered the store/phoned/ e-mailed etc and I can't fault them! Brilliant branch!!

Edward · 11 November 2015 · Dawsons Marina Sales Lettings & New Homes

5/5

The Trusted Agent
Tenant

Sammantha James- super!

My experience with Dawson's in Mumbles and with Sammantha in particular has been excellent.. She does her job superbly, and really listened to what I wanted.. She showed me around several excellent properties and was efficient of all aspects while drawing up the tenancy agreement! Well done to her and the whole team- I would thoroughly recommend if you plan on moving to this beautiful place.

Oliver · 10 November 2015 · Dawsons Mumbles Sales & Lettings

5/5

The Trusted Agent
Landlord

Landlord review

I have rented my property out through Dawsons for three years. My reason for choosing Dawsons was because of their marketing reach and their strong presence in the area. This has ensured that I haveI secured tenants promptly and that gaps between tenancies have been limited to a maximum of three weeks. I have found Dawsons offers an excellent customer service from setting up of the tenancy through to management and closure of tenancy. They have been flexible to respond to my specific requirements and have offered me sound and prompt advice throughout on things like what to upgrade, what not to waste money on, repairs etc. As I don't live in the area it has been important for me to know that the property is in good hands.

Lucy · 10 November 2015 · Dawsons Mumbles Sales & Lettings

5/5

The Trusted Agent
Landlord

Excellent Service, always with a smile!

After purchasing a flat to let, I went to Dawson's to seek advice. Thankfully Tracy Kloet was in the office. She helped me through the whole process offering sensibly advice and opinions. She then found me the tenant from Heaven! I had no hesitation recommending her to my close friend, who had also recently purchased a property to let. Well done Tracey and thank you.

Wendy · 9 November 2015 · Dawsons Mumbles Sales & Lettings

5/5

The Trusted Agent
Tenant

Very kindness lady with enthusiastic heart to help people

Very enthusiastic to help people and very patient. Laura deals the problems very carful with landlord and renter. Laura is an awfully decent lady. She does care the oversea student and work really hard to help me found out a place to move to. She try her best to explain to my land lord when I was facing the troubles. She did all a best agent should do! And I appreciate that I have such a wonderful agent

Yang · 4 November 2015 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 12 November 2015

Thank you very much for your lovely comments. Please feel free to contact me anytime in the future.

5/5

The Trusted Agent
Tenant

Dawsons Marina

Dawsons Marina are highly professional and easy to work with. Excellent customer service.

James · 4 November 2015 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 22 March 2017

.

5/5

The Trusted Agent
Landlord

Laura Carver - Asset to the company

I find the service from Dawsons to be on the whole very good and all of the team are friendly and helpful. I would like to mention in particular, Laura Carver, who I have found to be an excellent asset to the team. She has gone above and beyond in assisting with queries and is always friendly and nothing is too much trouble. I find her an absolute pleasure to deal with and is always very professional. in her dealings.

Alexia · 3 November 2015 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 4 November 2015

Hi Alexia, thank you very much for your kind words. Its a pleasure working with you also. Do not hesitate to contact me anytime.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Dawsons is among the RAN Awards 2025 winners.

RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.

RAN Awards by year, 2017 to 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Dawsons is among The Negotiator Awards 2025 winners.

Source: The Negotiator Awards 2025 winners and runners-up, as published.

EA Masters

Dawsons is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.

EA Masters by year, 2018 to 2025

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: Lettings Agency of the Year Awards

Lettings Agency of the Year Awards

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.

Lettings Agency of the Year by year, 2012 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

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Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The 11 Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.

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