5/5
comments of work
Julie is a helpful, social and professional agent. She is a gem of your company.

Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
comments of work
Julie is a helpful, social and professional agent. She is a gem of your company.
5/5
Outstanding customer service
I have been dealing with Dawson's Morriston for 8 months and can honestly say in my opinion they are the best estate agent in Swansea. The service given is second to none especially by Natasha who has been proactive in searching for a property for us. She gives us a professional service with a personal touch. So I would not hesitate in recommending Dawson's
Thank you we pride ourselves on proactive and so pleased as a client you have mentioned this. Again thank you for your review.
5/5
Flat purchase
Thank you to Alison at Dawsons for assisting us with our recent property purchase. There were many problems on the way regarding the lease and quite a few other obstacles! Alison kept us up to date throughout and also recommended a solicitor to use. Very knowledgable and nothing was too much trouble. Thanks again.
5/5
Property Rental
We have been so impressed by the professional and friendly way in which our property rental has been handled. The regular feedbacks throughout the process kept us updated. We wouldnt hesitate to use you again n the future
5/5
Excellent
Was pleased with the service offered by every member of the team I worked with in selling my property. Would recommend them to other sellers.
4/5
Great Communication, friendly and helpful team
Andrea and Tracy have been great.
Thank you so pleased you have now successfully move down here and wish you both the very best for the future from us all.
5/5
Lisa was the main man!
Lisa was very helpful in assisting me with the sale of my property. I won't lie, there were times where I felt like I had to chase up the progress of the sale, but as soon as Lisa was in office, she would provide me with a direct and honest update. I accepted an offer and the sale went through in about 2 months. I would use them again!
5/5
purchasing property
Rating only, no written review.
5/5
A Good Smooth Sale!
When we decided to put our property on the market we contacted several estate agents for valuations. Although one on-line estate agent had lower fees, we decided to sign up with Dawson's after Andrea Devoy visited the property and gave us a realistic asking price. She was very pleasant and also professional in her dealings with us and arranged for Natasha to visit the next day in order to take photographs. These went on-line within a day and we were very pleased with the results. Within a week Andrea rang us to tell us that an offer had been made on the property which was not far off the asking price, which we duly accepted. The process has been very smooth and we have been kept informed at all times. We would definitely recommend Dawson's and would also like to thank Andrea and Natasha for their professionalism throughout.
Thank you for kind review we strive to offer the best service to clients and it so very pleasing that my colleagues are appreciated for doing so. Best wishes for the future.
5/5
Brilliant, tireless efforts right up to completion.
Alison and Loraine were brilliant, we had an offer on the house quite quickly but they really came into their own when it came or exchanging and completing. Our buyers were not very reponsive but Alison and Loraine were able to chase them up for answers and could be counted on to keep us in the loop when our solicitor was tied up elsewhere. Massive thanks to them both.
5/5
Excellent Service
Dawsons provided excellent service throughout what became (through no fault of Dawsons) a somewhat protracted process. Alison kept us up-to-date throughout and never shied away from giving us the the awkward news, We felt in safe hands.
5/5
Would like to see them again!
Very kind and sincere stuff. Whenever there were problems, they dealt with them with speed and flexibility. If I will come to live in Swansea again (which is quite likely) I would definitely ask them again.
5/5
Amazing Professional Service
Thank you so much Julie Lawry and your team Corey, and Nicola. Your approach is totally professional and you kept me informed at all times. You did exactly what I wanted and I would not hesitate to recommend you to other sellers and would certainly use you again in the future.
5/5
Excellent Very Professional
Julie came out to value our property prior to auction,she was very friendly,knowledgeable and very professional,talked the different stages of going through auction and promptly got a price we couldn't have dreamed off prior to Auction.I thoroughly recommended Julie and her team if you ever need help in selling your property.
Hi Kerry Thank you so much for the kind review it is most appreciated. We wish you all the very best for the future. Kind regards Julie. Corey and Nicola
5/5
Kelly Israel
Whilst we didn't buy a property via Dawson's, we feel obliged to mention the excellent customer service provided by Kelly Israel. She was undoubtedly the most professional and attentive agent we encountered. Kelly showed us four properties. She was prompt and knowledgeable, being able to respond to every question we asked about a property. She was immaculate in her personal presentation which always helps to project a professional and positive image. She was not pushy, allowing us time to deliberate privately, whilst always being available to assist. She has done much to eliminate a rather negative image of Dawson's that both my wife and I held. We will certainly return to Dawson's Marina office as we look to expand our modest property portfolio.
5/5
Excellent Service from Dawsons Sketty branch
We have been dealing with Dawsons (Sketty branch) for the purchase of a property and have been constantly impressed by the service we have received. The agent we have been primarily dealing with (Sian) has been excellent from the point of initial contact, through the viewing process and most recently through the negotiation process. We have also had the pleasure of dealing with the branch Manager, who has been nothing short of excellent. She has unfailingly provided concise, relevant information, dealt with queries promptly and has represented the seller and ourselves (as purchaser) with equal fairness and honesty. I would have no hesitation in recommending this branch to any prospective seller or buyer as they provide an excellent professional service with total integrity. If you are looking for an agent who you can trust, who will go the extra mile for customer satisfaction, is pleasant and professional in their approach, then I would highly recommend this branch. I believe they have saved us and the seller time, stress and additional solicitor fees by providing such good communication early on the purchase. I now feel confident to proceed knowing they are providing an integral link in the conveyancing chain. Thank you Dawsons!
4/5
Charming high street agent with superb local area knowledge
I first contacted Dawsons on Walter Road by telephone and discussed my house move dream. Alison was quick to ascertain the necessities from me e.g. how much my new house will be, will a chain be involved, how much I can borrow and as a result the amount that I need to sell my house for to afford to make the move and finally how long until I am ready to move out of the property. A day or two later and Alison came round to the property and conducted a very thorough valuation. Everything I had previously thought that should be included in the selling brochure was asked & noted, as well as selling points on the house that I had missed! Whilst taking marketing photos, Alison made effort to ensure they were going to come out as professional as possible to capture my home in its best light. This included the relocation of objects, the adjustment of curtains, plumping of cushions etc. After a couple of days my house was live on as popular online selling platforms as well as on the high street and on the same day I was called to agree times for viewings. I felt confidence in my house selling due what was clearly good marketing of the property. Dawsons were willing to work around me to arrange viewings at appropriate times due to the fact I was working from home and needed the peace and quiet during heightened periods of work activity. One thing that stood out for me was the speed of the offer agreement. After only 5 days of marketing the house the first offer came in and I was immediately telephoned. Alison then proceeded to negotiate with the potential buyer on my behalf to secure the amount that I needed to buy my dream home and I was incredibly pleased with the amount that was agreed. The after sales service was okay but my relatively small chain did seem to cause more hassle than it should have but this was mostly a fault on a lack of communication between solicitors and communication from my buyer. Dawsons were quick to chase each side for updates on my request but certain things were missed e.g. my buyers rental notice and their upcoming long term holiday but I also appreciate that it is not always possible to obtain this key information from potential buyers if they are not very forthcoming and in this instance very shy. Overall I have had a great experience with Dawsons and I would highly recommend anyone to avoid the new wave of online agents and walk through the door to a hassle free service owing to highly knowledgeable and dedicated staff with years of experience in the field, all provided at a competitive market fee with no hidden extras to report. Thanks all. Luke Farmer
5/5
An excellent and friendly service
As a buyer I received an excellent service from Andrea Decoy and Tracy Sturgess They were very punctual for the viewings and were able to answer my questions. I never felt pressured to buy the property and they were most helpful in passing on my comments and concerns to the vendor resulting in me purchasing the property. I would gladly recommend Dawson's as an agent due to the performance of their staff..
Thank You Denise Wewe were pleased to help you and Trevor with your move to Swansea. We hope that you will be very happy and are pleased to hear that you would be happy to recommend Dawsons.
5/5
Purchase of our property
Dealing with Dawson's at their Sketty branch has proved to be a rewarding experience. The team were always extremely helpful and responsive to each of our requests and kept us informed of progress during each step within the purchasing process. Their liason between us as buyers and the sellers was conducted efficiently and speedily and they are to be highly recommended to all parties considering the hiring of an Estate Agent.
5/5
Excellent service, made easy
Rebekah and Kris have brought our property to let in an efficient and professional way. As first timers letting property, they made the process easy and guided us all the way.
5/5
Thank You
Before Julie and her team at Dawsons took over the management of our property to go into their auction we had been having a nightmare of a time for nigh on two years. Not only in they came with whirlwind speed but with great efficiency ;so much so all we had to do was sit back and literally do nothing ,they did it all, yippee !! and before we knew it , the property was sold, our nightmare was over; and now we have a future again. Well done Dawsons. Thank you for giving us our life back
5/5
Purchase from Auction Department
Big thank you to Julie, Corey and the rest of the team at Dawasons Auction. This is not the first time I've dealt with Dawasons and as always they go above and beyond. Totally recommend. 10/10
Hi Steve Many thanks for your lovely review most appreciated. Kindest regards Julie & Corey
5/5
Selling House
Andrea came to valuate our property on Saturday 08.07.17, giving my husband & I an idea of if we would be in a position to sell. Andrea said she had a buyer in mind & would contact them to see if they would like to view the property. On Monday 10.07.17, we agreed a 72 hour contract, allowing the buyer to view the property & a viewing was booked for Wednesday 12.07.17 at 10.45am. James accompanied the buyer at 10.40am & by 12.15pm on the same day, James was calling us with an offer. By the end of business on Wednesday 12.07.17, we had accepted an offer. My husband & I cannot express how much we appreciated Andrea's time on the Saturday & how honest she was with us. She made things clear & concise. We are extremely pleased that Andrea's gut instinct was right & the buyer she had in mind placed an offer as expected & we have accepted it. On the day of the viewing, James was very polite to myself & the buyer. He escorted the buyer around the property, answering any questions the buyer had. At the end of the viewing James fed back to me the buyers thoughts & said he would be in touch. When James called an hour & 30 minutes later, he was extremely pleased to advise of the buyers offer. We negotiated throughout the day & by close of business (on the same day) we had come to an agreed price & term. From start to finish, Andrea & James were nothing but polite & helpful. My husband & I would recommend this team to friends, family & colleagues. Thank you very much Andrea, James & Dawsons.
Thank you very much so appreciated.
5/5
Purchasing through Dawson's
We are currently buying through dawsons and I must say they have excellent after sales care. We decided to sell through purple bricks but although the concept was good there is no personal service or after sales care that teamed with their awful solicitors that we were bound to use have left us nine months since offer agreed with no move. We wished we had used dawsons for that excellent service
"Thank you Jonathan for your kind words. We at Dawsons strive to provide excellent customer service including after sales care. As a team we aim to work with all parties involved so that the house buying or selling process is an exciting opportunity to provide clients with their dream homes"
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
2023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.

Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.