Trusted Agent profile · Swansea

Verified

Dawsons reviews in Swansea, Morriston, Swansea Marina and 3 more

4.7

★★★★★ Excellent

1,720 reviews across 8 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,348

Reviews on Google

All 8 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

View Agents logo

4.9 / 5

340

Reviews on View Agents

All 8 offices

Trustpilot logo

14

Reviews on Trustpilot

All 8 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dawsons's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Dawsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

After a long and complicated process, we finally completed on our house purchase and sale, and I had a fantastic experience with the whole team at Dawsons. They appeared fully invested in getting us over the line and were incredibly friendly, professional, and approachable throughout. I would highly recommend them.

Lee · 24 December 2025 · Dawsons Sketty Sales

Agent replied · 24 March 2026

Thank you so much for your kind review. I am so pleased to hear that, even with a longer and more complex process, you felt fully supported by the team throughout. Being approachable, professional, and genuinely invested in helping our clients reach completion is something we really pride ourselves on, so your feedback means a lot to us, thank you. It was a pleasure supporting you through your property journey, and on behalf of the whole Sketty team, I wish you every happiness in your new home. Thank you again for your recommendation. Thank you and Merry Christmas Sharon and the Sketty Team

4/5

Google

Dawson’s provided an excellent service throughout both the sale of our previous home and the purchase of our new one. The entire process went smoothly from start to finish, and the team was consistently supportive and professional. A special thank you goes to Mo, whose exceptional communication skills and professionalism truly stood out. He made what could have been a stressful experience feel simple and straightforward, guiding us through every step with clarity and confidence. His dedication and friendly approach made a real difference, and we are genuinely grateful for all his help. Overall, we couldn’t be more pleased with Dawson’s.

Suzeth · 24 December 2025 · Dawsons Sketty Sales

Agent replied · 24 March 2026

Thank you so much for your wonderful review. I’m delighted to hear that both your sale and purchase went smoothly, it’s exactly the experience we aim to deliver. Mo will be absolutely thrilled to know that his communication and support made such a positive difference during your move. We are so grateful you chose our Sketty team to guide you through such an important chapter, and it’s fantastic to hear you felt well looked after throughout. Wishing you every happiness in your new home, and thank you again for your kind words. Sharon and the team at Dawsons Sketty Sales

5/5

Google

We decided to sell our first home with Dawsons and so far they have been an absolute pleasure to work with. From the initial phone call to the sale, everything has been such a smooth transition. Alison, who came and valued our property and explained everything in detail was fantastic. Mo, who came and took pictures, made our poster & saw to the viewings, his communication with us & everything else in between has been nothing short of very professional and pleasant. Thank you so much.

Nadine · 24 December 2025 · Dawsons Sketty Sales

Agent replied · 24 March 2026

Thank you so much for taking the time to leave such a lovely review. I am so happy to hear that your first home sale has felt smooth and well-supported, that’s exactly the experience we want every client to have. Alison will be so pleased to know her guidance and valuation appointment gave you confidence from the start, and Mo will be thrilled that his communication and work on the marketing made the process feel effortless for you. We truly appreciate you choosing our Sketty team for such an important milestone, and we are here every step of the way as things progress. Thank you again for your kind words. Sharon and the Sketty Sales Team

5/5

Google

A first class service from the initial viewing to exchanging contacts. Staff were very professional and kept me informed of the progress throughout. Thank you to Alice for her help and advice during the viewings and also to Claire for keeping me up to date with information during the purchase 😀 …

Carol · 24 December 2025 · Dawsons Morriston Sales

Agent replied · 24 March 2026

Thank you so much for your lovely review. I am really pleased to hear that your experience with us felt smooth from the very first viewing right through to exchange. Alice will be delighted to know her support during viewings made a difference, and Claire will be just as thrilled that her updates helped you feel well-informed throughout the purchase. We truly appreciate you choosing our Morriston team, and we wish you every happiness in your new home. If you ever need anything in the future, we’re always here to help. Andrea and the team at Morriston Sales

5/5

Google

We are purchasing a house that Dawsons in Morriston were selling. They have been so helpful from start to finish in the process. The sales team showing us the houses were very professional and went out of their way to do the viewings at convenient times for us. The office staff continued the process and Claire Bayliss, who was our sales progressor was so kind and her suggestions and expertise made the whole process complete very successfully. Thank you to all at Dawsons for all your help and professional services.

Jean · 24 December 2025 · Dawsons Morriston Sales

Agent replied · 24 March 2026

Thank you so much for your lovely review. We are really pleased to hear that your experience with us has been so positive from the very first viewing through to progressing your purchase. Our team always aims to make the process as smooth and convenient as possible, so it’s wonderful to know the viewing appointments and support from the office helped along the way. Claire will be especially delighted with your kind words, she takes great pride in guiding buyers through each step, and it’s lovely to see her efforts recognised. Wishing you every happiness in your new home, and if you need anything at all as you settle in, we are always here to help. Many thanks, Andrea

5/5

Google

From the first moment I entered Webb's Agents to sell and buy the staff there are amazing, I felt welcomed they explained the process clearly. They were very good at finding and suggesting properties with the situation I was in and took everything into account. When my new place I have now came up for availability they wasted no time notifying me and arranging a view. Once I put my bid in and was excepted was just a waiting game but every step of the way the staff was with me, any question any concern I had they put my mind at ease they were great from start to end right up to the moment I had my keys. I am so glad I chose that agency felt like part the family there, I still pop in to say hello once in a while, they are always glad to see you. Outstanding group of staff there.

Phil · 19 December 2025 · Dawsons Marina Sales Lettings & New Homes

5/5

Google

Jess is amazing so helpful and polite can’t thank her enough!

Nick · 16 December 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 16 May 2026

Thank you Nick! All the best.

5/5

Google

Big thanks to Jess for being so professional throughout the whole process. She made booking a viewing quick, simple, and completely stress-free. Would definitely recommend🙂 …

Amy · 16 December 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 16 May 2026

Thank you Amy for your positive review. We are grateful that you would recommend us!

5/5

Google

Excellent service from making brochure to viewings and selling.All the staff are very approachable and the Manager offers plenty of advice thank you very much Karen

Karen · 16 December 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 16 June 2026

Thank you Karen, we are happy that we could help! Warm wishes.

5/5

Google

Dawsons were brilliant from start to finish. From recommending an excellent solicitor to finalising all the arrangements at the property and everything in between. The communication was first rate through the whole process. I cannot praise them too highly with special mentions to Lisa, Jodie, Kelly and Selina who all contributed to a smooth sale process.

Sheralyn · 16 December 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 31 December 2025

Thank you so much for taking the time to leave such a fantastic review. It’s wonderful to hear how smoothly everything went for you from start to finish, and we’re delighted that our recommendations and communication helped make the process feel straightforward. Lisa, Jodie, Selina, and I truly appreciate the special mention, it means a great deal to the whole team. Wishing you every happiness moving forward, and if you ever need us again, we are always here to help. Kelly and the Marina Team

5/5

Google

Jess is amazing so helpful and polite can’t thank her enough!

Nick · 13 December 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 13 May 2026

Thank you Nick! All the best.

5/5

Google

Big thanks to Jess for being so professional throughout the whole process. She made booking a viewing quick, simple, and completely stress-free. Would definitely recommend🙂 …

Amy · 13 December 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 13 May 2026

Thank you Amy for your positive review. We are grateful that you would recommend us!

5/5

Google

We were very pleased with the service provided by Kelly and the gang.

Noel · 10 December 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 31 December 2025

Thank you so much for your kind review. It was a pleasure to assist you, and I’m delighted to hear you were pleased with the service from the whole team. If we can help with anything in the future, we’re always here. Many thanks, Kelly

5/5

Trustpilot

We are first time buyers and we have…

Myself and my partner were first time buyers and we have just purchased a house with Dawsons who have been excellent throughout the process. We had previously used John Francis who we had a terrible experience with. Since we had started the process with Dawsons, we had viewed different houses with them and needed advice with the processes. Having now completed the house purchasing procedure, their services from advice, guidance and general customer service was more than satisfactory, in and we really did appreciate their time and efforts with us. We used the Gorseinon branch in Swansea and have nothing but pleasantries in regards to their part of the service for us. I would definitely recommend them to anyone else who may ask for estate agencies in the local area.

Jake · 7 December 2025 · Dawsons Swansea Sales

1/5

Trustpilot

This comany lets people move in and…

This comany lets people move in and kicks them out for no proof all thus company is bout is money and its the badest compsny ive seen and the support workers dnt have qualications and they distrect people with mental heath issues i wouldnt reccomend this to anyone and let other tennants rob ur food

A · 5 December 2025 · Dawsons Swansea Sales

1/5

Google

Very poor experience with Dawson’s Swansea I do not recommend Dawson’s Swansea. The property was poorly maintained, the oven didn’t work for 10 months, the shower never got hot, the garden was overgrown, and the children’s bedroom carpet was unsafe. I never received or signed a proper check-in report or photos. After only one year, the landlord increased the rent by 17%, prompting us to move out. Now they are attempting to claim £3,500 under Flatfair, the maximum amount, despite my tenancy being one year and all payments made on time. This claim is completely unfair and shows a lack of professionalism and fairness.

Sonia · 4 December 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 20 March 2026

Good afternoon Naturally, we’re disappointed to read your review today. As a branch and of course company wide, we are proactive in our property management and ensure all maintenance issues are dealt with promptly once reported. We pride ourselves on clear communication with all our clients and, as you know, have been in contact with you via email again this morning. We always aim to provide a fair and professional service to both tenants and landlords and would be happy to review your concerns further. Please don’t hesitate to contact me directly at rmu@dawsonsproperty.co.uk should you wish to discuss this in more detail. Kind regards, Kristian Branch Manager, Dawsons Mumbles Lettings

5/5

Trustpilot

Well done Dawsons Stalybridge

We have just sold my late mother-in-law’s property through there Stalybridge branch and can honestly say there service has been superb from start to finish at a very difficult time As both Myself and my wife have full time jobs we could not conduct viewings so we left it to Dawsons to do this. I have got to say everything was arranged with the utmost professionalism And there were at lot of viewings feedback was excellent and the house sold in a matter of weeks at a price a lot higher than we expected Big shout out to Leah and all the team at Dawsons Stalybridge Kind regards Lea and Megan

Lea · 3 December 2025 · Dawsons Swansea Sales

5/5

Google

We have a lovely experience with Dawson, the marina branch. Jodie, Kelly, and Gemma were all amazing from start to finish.

Charlotte · 1 December 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 31 December 2025

Thank you so much for your kind words. It was a pleasure to support you throughout your move, and Jodie, Gemma, and I are all delighted to hear you had such a positive experience with us here in our Marina team. Wishing you all the very best in your new home. Kind regards, Kelly and the Dawsons Marina Sales Team

5/5

Google

Our sincere thanks to all the staff at Dawsons Marina Branch for your outstanding professionalism and assistance.

Mohamed · 1 December 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 31 December 2025

Thank you so much for your kind words and 5-star rating. All of us here at the Marina branch really appreciate you taking the time to share your experience. We are delighted to hear that you felt well looked after and that our support and assistance made a positive difference. Thanks again for choosing Dawsons, it means a great deal to the whole team. Team Dawsons Swansea Marina

5/5

Google

Used Ashton’s for my first time buy, sell and buy again. Cathy is a credit to their team, and the whole office is a delight to work with

Megan · 29 November 2025 · Dawsons Killay Sales

5/5

Google

Our sincere thanks to all the staff at Dawsons Marina Branch for your outstanding professionalism and assistance.

Mohamed · 29 November 2025 · Dawsons Sketty Sales

Agent replied · 29 July 2026

Thank you so much for your kind words and 5-star rating. All of us here at the Marina branch really appreciate you taking the time to share your experience. We are delighted to hear that you felt well looked after and that our support and assistance made a positive difference. Thanks again for choosing Dawsons, it means a great deal to the whole team. Team Dawsons Swansea Marina

5/5

Google

We have a lovely experience with Dawson, the marina branch. Jodie, Kelly, and Gemma were all amazing from start to finish.

Charlotte · 29 November 2025 · Dawsons Sketty Sales

Agent replied · 29 July 2026

Thank you so much for your kind words. It was a pleasure to support you throughout your move, and Jodie, Gemma, and I are all delighted to hear you had such a positive experience with us here in our Marina team. Wishing you all the very best in your new home. Kind regards, Kelly and the Dawsons Marina Sales Team

5/5

Google

A big thank you to Mervyn and Amy who made the process of selling my house possible, not easy but possible.

Clélia · 29 November 2025 · Dawsons Swansea Sales

Agent replied · 29 August 2026

Thank you for the review, Clelia. I'm so pleased we got there in the end and I wish you the very best of luck with your onward journey.

5/5

Google

Mervyn and Amy were an essential component in our quest to return to Eynsham. When we hit a frustrating and lengthy delay in the chain (which was not Abbey Properties' fault), Mervyn was able to reassure us that all was well. Moving house is such a stressful process and it was great to know they were on our side. It feels so great to be back in Eynsham!

Jane · 29 November 2025 · Dawsons Swansea Sales

Agent replied · 29 August 2026

Jane, thank you so much for your kind review. It will be good to see you around the village again!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dawsons

How many reviews does Dawsons have?

Dawsons has 1,720 reviews across its eight offices, rated 4.7 out of 5 overall: 1,348 on Google, 18 on Facebook, 340 on View Agents, 14 on Trustpilot. Company-wide Facebook reviews for Dawsons are counted once, not once per office.

Which Dawsons office has the most reviews?

Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The eight Dawsons offices, by town:

What do sellers say about Dawsons?

148 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.

The Trusted Agent

Is this your office? Claim your page.