Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
340
Reviews on View Agents
All 8 offices
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 148 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMe and my partner would like to appreciate Janice Freeman who came to show us the property in Ls6 .She was really helpful and answered all our questions . Thankyou Janice 😊 …
Thank you Roshan for your praise, it is much appreciated!
1/5
GoogleVery poor experience with Dawson’s Swansea I do not recommend Dawson’s Swansea. The property was poorly maintained, the oven didn’t work for 10 months, the shower never got hot, the garden was overgrown, and the children’s bedroom carpet was unsafe. I never received or signed a proper check-in report or photos. After only one year, the landlord increased the rent by 17%, prompting us to move out. Now they are attempting to claim £3,500 under Flatfair, the maximum amount, despite my tenancy being one year and all payments made on time. This claim is completely unfair and shows a lack of professionalism and fairness.
Good afternoon Naturally, we’re disappointed to read your review today. As a branch and of course company wide, we are proactive in our property management and ensure all maintenance issues are dealt with promptly once reported. We pride ourselves on clear communication with all our clients and, as you know, have been in contact with you via email again this morning. We always aim to provide a fair and professional service to both tenants and landlords and would be happy to review your concerns further. Please don’t hesitate to contact me directly at rmu@dawsonsproperty.co.uk should you wish to discuss this in more detail. Kind regards, Kristian Branch Manager, Dawsons Mumbles Lettings
5/5
GoogleI recently sold a property through Dawsons estate agency in the Mumbles. The whole team was extremely professional, helpful and pleasant. They guided me through the process and achieved a fair price. I feel that I made the right decision to use them and would certainly do so if I ever sell again. So thank you to all the team.
Good afternoon Thank you so much for your lovely 5-star review. We are so pleased to hear you felt supported throughout your sale and that you found our team Professional, helpful and pleasant and were happy with both the service and the outcome. It was a real pleasure working with you, and on behalf of myself and the whole Mumbles team, thank you for choosing Dawsons now and for your future needs, we truly appreciate your kind words and recommendation. Thank you again Emma
5/5
GoogleI have had top class service from Andrea and her team from start to finish. Having lived in my house for 36 years the thought of downsizing was daunting but it was something that I really needed to do. I am so glad that I engaged Morriston's Dawson's team to help me with the process and sale. From the moment that Andrea came out to initially value the property to securing a sale, I enjoyed a personalised service. Nothing has been to much trouble for the team and any questions that I have had have been dealt with swiftly. The sales team were professional and approachable in every respect and my property was marketed effectively and efficiently in order to secure a speedy sale. Thank you all so much
Thank you so much for your wonderful review. It means a great deal to me and the whole Morriston team. After so many years in your home, taking the step to downsize is a big decision, and I’m really glad we were able to make the process feel manageable and well-supported for you. It was a pleasure guiding you from that first valuation visit right through to securing your sale, and we’re delighted you felt the service was personal, responsive, and professional throughout. Thank you again for placing your trust in us during such an important move, we all wish you every happiness in your new chapter. Andrea and the team at Dawsons Morriston Sales
5/5
GoogleMe and my partner would like to appreciate Janice Freeman who came to show us the property in Ls6 .She was really helpful and answered all our questions . Thankyou Janice 😊 …
Thank you Roshan for your praise, it is much appreciated!
5/5
GoogleI recently sold a property through Dawsons estate agency in the Mumbles. The whole team was extremely professional, helpful and pleasant. They guided me through the process and achieved a fair price. I feel that I made the right decision to use them and would certainly do so if I ever sell again. So thank you to all the team.
Good afternoon Thank you so much for your lovely 5-star review. We are so pleased to hear you felt supported throughout your sale and that you found our team Professional, helpful and pleasant and were happy with both the service and the outcome. It was a real pleasure working with you, and on behalf of myself and the whole Mumbles team, thank you for choosing Dawsons now and for your future needs, we truly appreciate your kind words and recommendation. Thank you again Emma
5/5
GoogleContacted about a property being let by the landlord / just listed through Webbs, and whoever I spoke to first with at Webbs was very helpful and polite, lovely to speak with and helpful.
5/5
GoogleI came in this morning and was greeted with warm smiles and hello. The receptionist was amazing and put me at ease. The other two ladies were great also and gave me loads of advice. I will definitely be using Webbs to buy my new home. 🏠 …
5/5
GoogleCara was professional and responsive. Everything ran smoothly. Thanks Cara!
Thanks Karen, we are happy that we could provide a smooth journey for you!
5/5
GoogleCara was extremely helpful with the process of selling my property & kept me well informed throughout! Thank you
Thanks Lesley! Warm wishes.
5/5
GoogleI would like to thank Emily Barrow for her professional approach, and polite manner in the work that she does.
Thanks Ian! Your praise is appreciated! Sending our best.
5/5
Google⭐️⭐️⭐️⭐️⭐️ Absolutely amazing experience with Tracie and Jess! From start to finish, they went above and beyond to make everything smooth and stress-free. There were no problems, no issues, just genuine care and professionalism the whole way through. You can tell they truly care about what they do and about the people they’re helping. It’s rare to come across people who put so much heart into their work, but Tracie and Jess definitely do. I couldn’t have asked for a better experience, they’re simply amazing!
Thanks Laura! We are very pleased that you have enjoyed your experience with us, plus your recognition of the team's hardwork is really appreciated. Warm wishes.
5/5
GoogleA huge thank you to Mia for all her help with my mum’s purchase. She has always been available and willing to help. It was not the most straightforward of processes but her help has been invaluable.
Thanks Vicky! Pleased we could support your Mum's purchase, wishing you well.
5/5
GoogleConsistent proactive communication - we never had to chase for anything. It wasn't always a straightforward purchase, but Charlotte was pivotal to getting us across the line. Highly recommended!
Thank you Mark for the positive review of your experience! We wish you all the very best.
5/5
GoogleI first made contact with Lisa Davies from Dawsons on 4 August with a budget and an idea of what I was looking for. She arranged the viewing of four properties on 6 August and my offer was accepted the same day. I subsequently dealt with Gemma and then Kelly as the sale proceeded. All three were highly professional and a pleasure to do business with. The sale went through in just two months and a few days and I have no doubt that all three were instrumental in making that happen.
Thank you so much for your wonderful 5-star review I am so pleased to hear that your experience with Lisa, Gemma, and myself was such a positive one. It’s great to know we could help you find the right property and complete the sale so smoothly, the whole team will be thrilled to read your feedback. Wishing you every happiness in your new home from all of us here at Dawsons Marina. Warm regards, Kelly
5/5
GoogleHighly recommend! Many thanks to Kelly and her team who managed to push through the sale of our leasehold flat. It was a complicated and protracted process taking 14 months in total. We accepted a full asking price offer within days of Dawsons marketing the property and luckily our buyer was very patient with the unexpected difficulties during the process (all down previous legal 'errors'). Special mention to Gemma who had the difficult and thankless task of liaising with all legal parties involved to finally get the sale over the line. We're not local to Swansea but I wish we had a Dawsons in our area as we really need their services. Thanks again, Jo & Tim.
Thank you so much, Jo and Tim, for your wonderful review and kind words! We are so pleased to hear you were happy with the service throughout what was certainly a challenging and lengthy process. It means a great deal to know our efforts helped get things successfully over the line. I know Gemma will be especially delighted to receive your special mention, thank you. Wishing you both all the very best for the future, please do reach out if you need our services or indeed a recommendation for agents in other areas throughout the UK, from myself and everyone here at Dawsons Marina. Warm regards, Kelly
5/5
GoogleRating only, no written review.
Thank you so much for your 5-star rating, we are extremely grateful for you taking the time to share your support. It’s been a pleasure helping you secure your new home, and we look forward to welcoming you as a tenant with Dawsons. Thanks again Jade
5/5
GoogleFrom start to finish Mannings were first class professional and friendly. They sold my house within 4 days and guided me expertly through the process. Special thanks to Cody Phoebe Jessica and James. I highly recommend Mannings.
Thanks Terry! Delighted you would recommend us.
5/5
Google⭐️⭐️⭐️⭐️⭐️ Absolutely amazing experience with Tracie and Jess! From start to finish, they went above and beyond to make everything smooth and stress-free. There were no problems, no issues, just genuine care and professionalism the whole way through. You can tell they truly care about what they do and about the people they’re helping. It’s rare to come across people who put so much heart into their work, but Tracie and Jess definitely do. I couldn’t have asked for a better experience, they’re simply amazing!
Thanks Laura! We are very pleased that you have enjoyed your experience with us, plus your recognition of the team's hardwork is really appreciated. Warm wishes.
1/5
GoogleRating only, no written review.
Hi Zoe We are sorry to see your feedback, but we are unable to find any record of having worked with you or assisted you through our Marina office. We take all reviews seriously and would like the opportunity to look into your comments in more detail. Could you please email us at info@dawsonsproperty.co.uk with your full name and details of your experience so we can investigate further? At Dawsons, we pride ourselves on providing a professional and supportive service, and your review does not appear to reflect the experience of our genuine clients. Kind regards, Naomi Head of Marketing
5/5
GoogleGot my flat sold super fast ,with no problems along the way .Polite and efficient staff ,and have more staff than many estate agents so calls answered swiftly.
Thank you so much for your lovely 5-star review! I am delighted we were able to sell your flat so quickly and that you found the process smooth throughout. The team will be so pleased to know their efficiency and responsiveness made a difference. Wishing you all the very best from everyone here at Dawsons Marina. Warm regards, Kelly
5/5
GoogleYou will never find a better estate agent anywhere than Dawsons Marina branch. Gemma, Kelly, Lisa and all the team are at the top of their game always. They sold two properties for us in a few months, there were multiple legal complications but nothing could beat them. We owe them so much and are so so grateful to them for enabling us to live our best life now in West Wales
What an amazing review, thank you so much for your kind words! It was a real pleasure for myself, Gemma, Lisa and the whole team to help you through the sales, even with the challenges along the way. We are absolutely thrilled that everything came together and that you’re now enjoying your new life in West Wales, you truly deserve it. Wishing you every happiness from all of us here at Dawsons Marina. Warm regards, Kelly
5/5
GoogleKelly and the team went over and above to sell our home
Thank you so much for your 5-star review! It means a lot to hear that you felt we went over and above to sell your home. It was a real pleasure working with you both, and on behalf of myself and the whole Marina team, I wish you all the very best for the future. Also thank you so much for the lovely card, chocolates and cookies, the team are very grateful. Warm Regards Kelly
1/5
GoogleRating only, no written review.
Hi Zoe We are sorry to see your feedback, but we are unable to find any record of having worked with you or assisted you through our Marina office. We take all reviews seriously and would like the opportunity to look into your comments in more detail. Could you please email us at info@dawsonsproperty.co.uk with your full name and details of your experience so we can investigate further? At Dawsons, we pride ourselves on providing a professional and supportive service, and your review does not appear to reflect the experience of our genuine clients. Kind regards, Naomi Head of Marketing
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
148 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.
