Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleKelly gave me the confidence that I could sell at a decent price. After a short spurt of numerous viewings, Kelly achieved a good price. From start to finish, Dawson's felt like they were on the same team as me. They were professional, thorough, always available and saw me over the finish line. One flakey seller turned into a delighted customer. Well done gang. Highly recommend especially over other estate agents I had investigated.
Michele · 10 October 2025 · Dawsons Marina Sales Lettings & New Homes
Agent replied · 20 March 2026
Good morning Michele
I just wanted to take a moment to thank you for your kind words. It was truly a pleasure working with you. The team takes great pride in their work, and we are thrilled that we were able to get everything over the line in time for you.
We wish you all the best as you settle into your new home and hope it brings you nothing but happiness.
Kind regards
Kelly Israel and the Dawsons Marina team
★★★★★ 5/5
GoogleWe have just purchased a Marina property via Dawsons Marina Branch . The transaction was quite complicated and took nearly 7 months arrive at completion. Throughout the entire period Kelly and her team were absolutely dedicated to keeping both ourselves and the absent vendors informed of problems and progress every step of the way. Without their support and professionalism the transaction would have collapsed. We highly recommend the Marina Branch. Thank you Kelly Israel and her team.
Julie · 10 October 2025 · Dawsons Marina Sales Lettings & New Homes
Agent replied · 20 March 2026
Thank you so much for your wonderful review. We are delighted to hear that you felt myself and the Marina team were able to support you through a complex transaction and keep everything on track. Communication and dedication are at the heart of what we do, so it’s fantastic to know that our professionalism made a real difference. Wishing you all the best in your new Marina home, keep in touch! We can't wait to see the transformation
Best wishes
Kelly, Gemma, Lisa, Jodie & Aysha
★★★★★ 5/5
GoogleJust want to say a big thank you to Emma, Andrea, Sam and Megan in the Sales Team and also to Claire in the Progression Team at Dawsons Estate Agents in Mumbles who have been brilliant to deal with from start to finish in offering help and advice in selling my property. At every stage throughout the whole process I was kept very well informed and updated. I can highly recommend Dawsons to anyone who is thinking of selling a property.
M · 8 October 2025 · Dawsons Mumbles Sales & Lettings
Agent replied · 31 August 2025
Good morning
Thank you so much for your wonderful review. I am delighted to hear that you felt so well supported by myself, Andrea, Sam, Megan, and Claire throughout your sale. Keeping our clients informed and confident at every stage is really important to us, so it’s lovely to know that made a difference for you. Your recommendation means a great deal, thank you again for choosing Dawsons.
Emma and the Sales team at Dawsons Mumbles
★★★★★ 5/5
GoogleDawsons in Mumbles have been brilliant from start to finish . Never having had to sell a house before, they guided me through what turned out to be a lengthy process made more complicated by a family bereavement. Emma and her team ,especially Claire, have been fantastic , and I wouldn’t hesitate to recommend Dawsons as Estate Agents.
Lynne · 8 October 2025 · Dawsons Mumbles Sales & Lettings
Agent replied · 20 March 2026
Thank you so much for your kind words and for taking the time to share your experience. We are so pleased that Claire, and our team here at Mumbles were able to guide you through what we know was a challenging and emotional process. Your trust in us means a great deal, and it’s wonderful to hear that you would recommend Dawsons to others. Wishing you all the very best for the future.
Thank you again
Emma and the Dawsons Mumbles Sales Team
★★★★★ 5/5
GoogleI wanted to write this review as a thank you to Dawsons and especially to one of their agents, James Thimas. Until recently, I was a tenant at a property managed by Dawsons' Mumbles branch. I wanted to express my sincere appreciation for the outstanding service provided by James Thomas, who was responsible for overseeing the property throughout our tenancy of three and a half years.
We are so happy and grateful to James for all the work he’s done.
From the very beginning, James has been an exceptional point of contact, handling all matters between us and the landlord with professionalism, patience, and efficiency. Having rented several properties over the years, I can confidently say that James is by far the best agent we’ve ever had. He was always professional, always polite, kind, and reliable. His work ethic set him apart.
Throughout our tenancy, we had few issues with the property and landlord, and James dealt with these situations in a very professional way. He made sure that our concerns were heard and addressed, keeping us informed every step of the way. His ability to communicate effectively and advocate on our behalf made a big difference to us as tenants.
During the routine property inspections, James was always positive and encouraging, often commenting on how well we maintained the property.
Our tenancy came to an end in mid-January 2025, and unfortunately, the process was not as smooth as we had hoped. The landlord raised claims and demands regarding the condition of the property, many of which were unreasonable and frankly unfounded. James, however, remained fair and objective. He recognised that we had left the property in an even better condition than when we first moved in and took the time to explain to the landlord why her claims were unrealistic and that it wasn’t our fault or responsibility for all of the issues that were raised. Thanks to his professionalism and mediation, the situation was resolved amicably, and we were able to recover our deposit in full.
We can't express enough how grateful we are to James and Dowsons. His integrity, professionalism, and excellent service made a challenging process significantly easier for us.
Because of James, we will not hesitate to recommend Dawsons to family, friends, and anyone looking for a reliable and trustworthy letting agency.
Dian · 8 October 2025 · Dawsons Mumbles Sales & Lettings
Agent replied · 3 June 2025
Morning Dian
Wow and Thank you so much for taking the time to share such a thoughtful and detailed review. We’re absolutely delighted to hear about your positive experience with James and our Mumbles lettings team over the past three and a half years.
James truly goes above and beyond to provide exceptional service, and we’re so pleased to know that his professionalism, support, and dedication made such a difference during your tenancy. Your kind words mean the world to us, and we’re especially grateful for your recommendation.
Wishing you all the best in your new home.
Kristian and the Mumbles Lettings team
★★★★★ 5/5
GoogleExcellent service from start to finish!!!
We listed our home with Dawsons after having it on the market for 11 months with a very poor agent (PB), and Dawsons had it sold in just a few weeks. The customer service from Kelly and the team has been outstanding with quick responses to emails, phone calls to keep us informed of progress and follow up on any requests we needed to action. We are both tremendously busy and travel all over the UK for work so it has been refreshing to have such an attentive and supportive team behind us, helping us sell our home! I cant recommend Dawsons Marina team enough, they have all made the process of selling our home that much less painful! Thank you all, you absolute stars :)
James · 8 October 2025 · Dawsons Marina Sales Lettings & New Homes
Agent replied · 31 August 2025
Thank you so much for your kind words and glowing review. We are absolutely thrilled that you had such a positive experience with us here in the Marina Sales team. It’s fantastic to hear that myself (Kelly) and the team made a real difference after such a long journey with your previous agent, and that we could get things moving quickly for you.
We know how hectic life can be when you’re travelling for work, so we’re really pleased we could take some of the stress off your shoulders. We are extremely grateful for your recommendation, and we wish you all the very best in your next chapter.
Kelly and the Swansea Marina Sales team
★★★★★ 5/5
GoogleBig thanks to the team for helping me sell my house! Kelly was super patient with me from start to finish, and I really appreciated all her support. Lisa & Jodie in sales were great, friendly, helpful, and made everything feel easy. And a shoutout to Gemma on the progression team for keeping things moving smoothly.
Overall, such a great team, made the whole process way less stressful. Would definitely recommend!
Ehsan · 8 October 2025 · Dawsons Marina Sales Lettings & New Homes
Agent replied · 20 March 2026
Thank you so much for your wonderful review. We are so pleased to hear that Kelly, Lisa, Jodie, and Gemma made the whole experience of selling your home feel smooth and supported from start to finish. Your kind words mean a lot to the team, it’s exactly the type of service we aim to provide.
Wishing you all the very best for the future, and thank you again for confirming your recommendation.
Naomi, Marketing
★★★★★ 5/5
GoogleI had a great experience working with Dawsons Estate Agents in Swansea Marina. The team was professional, efficient, and always available to answer any questions throughout the process. Communication was excellent, and they made everything as smooth as possible. I really appreciated their expertise and support, and I would happily use their services again in the future. Highly recommended!
Gavin · 8 October 2025 · Dawsons Marina Sales Lettings & New Homes
Agent replied · 20 March 2026
Thank you so much for your fantastic review for our team here at Swansea Marina.
It's been such a pleasure working with you again. We were absolutely thrilled when you chose to come back to us, and we couldn’t have been happier to have you on board once more.
We know how hard you’ve worked over the years, and we were so excited to hear about your new job. It’s truly well-deserved, and we’re confident that the kids are incredibly lucky to have you in their lives.
From all of us here at the Marina, we want to extend our warmest wishes to you and your family for all the very best in the future.
Thank you once again for all the wonderful work you’ve done with us. We look forward to crossing paths again soon.
Kelly and the Swansea Marina Sales team
★★★★★ 5/5
GoogleKelly was most helpful and encouraging when she assessed our cottage for sale.
Aysha was always pleasant and helpful with our viewings of apartments.
Throughout the process the support and friendliness of everyone including Lisa and Jodie was much appreciated by us both.
The professionalism and efficiency of Dawsons is to be commended.
Merryl · 8 October 2025 · Dawsons Marina Sales Lettings & New Homes
Agent replied · 6 February 2024
Dear Merryl
Was great to bump into you again Friday, we are really pleased to hear you have settled so well into the Marina. Thank you so for taking the time out to post a review for the team and provide feedback for the whole team, it motivates us even more to provide outstanding customer service to our clients.
We have thoroughly enjoyed working with you and please do let us know if there is anything further we can help with in the future.
Thanks again
Kelly and the Marina sales team
★★★★★ 5/5
GoogleExcellent service from Dawson's Morriston branch.Andrea and the team have been very friendly and helpful during the stressful time of selling my mum's home.We were kept up to date on the progress of the sale,and were always available to answer any of our concerns.Would highly recommend Dawson's to anyone needing to sell their property in future.
Deborah · 8 October 2025 · Dawsons Morriston Sales
Agent replied · 13 November 2025
Thank you for your wonderful 5-star review! We're so pleased to hear that Andrea and the Morriston team were able to support you through the sale of your mum’s home. We understand that selling a property can be stressful, so we’re glad we could keep you informed and help along the way. Your recommendation means a lot to us, and if you ever need anything in the future, we’re here to help. Best wishes from all of us at Dawsons Morriston Sales!
★★★★★ 5/5
GoogleWhen deciding to list our house we had a few quotes from various estate agents and the pack Andrea put together was by far the most professional.
Andrea and the team have been fantastic and been on hand at all times when needed.
Thanks to Andrea and Dawsons Morriston team.
Scott · 8 October 2025 · Dawsons Morriston Sales
Agent replied · 13 November 2025
Thank you for your fantastic 5-star review! We're so pleased to hear that Andrea and the Morriston team stood out with their professionalism and support throughout your sale. Providing the best service possible is our priority, and it's wonderful to know we could be on hand whenever you needed us. Wishing you all the best, and if we can ever help again in the future, just let us know! Best wishes from all of us at Dawsons Morriston Sales.
★★★★★ 5/5
GoogleThis is the second time that Dawsons has helped me with a house sale. Once again, I’ve been impressed by the efficiency and good communication from Dawsons. Andrea has been so helpful with sound advice, and Danielle, Caitlin and Alice have all been a pleasure to deal with. In particular, some of our buyers have also complemented the team.
Sian · 8 October 2025 · Dawsons Morriston Sales
Agent replied · 4 May 2025
Thank you so much for your kind words and continued trust in Dawsons, it really means a lot to us. We're so pleased to hear that your experience was once again a positive one, and that Andrea, Danielle, Caitlin, and Alice were able to support you every step of the way. It’s always extra special to hear that our buyers were equally impressed with the service. Wishing you all the very best and thank you once again for choosing Dawsons.
Have a great weekend
Naomi - Marketing
★★★★★ 5/5
GoogleExcellent and professional service! Andrea and Stephanie always prioritised my best interests and provided outstanding support. They secured a buyer for me within just two weeks, even during the Christmas period! Throughout the complex process of selling my house, they were always willing to help and offer guidance. I highly recommend their services.
袁野 · 8 October 2025 · Dawsons Morriston Sales
Agent replied · 13 November 2025
Thank you for your fantastic review! Andrea and I are delighted to hear you felt we provided outstanding support, it was great to secure you a buyer so quickly, even over the Christmas period! Selling a home can be a complex journey, and we’re so pleased we could guide you through it with professionalism and care.
We truly appreciate your recommendation and wish you all the best in your next chapte.
Stephanie and the team at Morriston
★★★★★ 5/5
GoogleI honestly can’t thank Callum and Teresa at the Garforth branch enough. They managed to get me an offer after just three days on the market! The whole process has been so smooth from my very first enquiry right through to having the photos taken. They’ve kept me updated every step of the way, and it’s made everything so easy and stress-free.
Sarah · 8 October 2025 · Dawsons Marina Sales Lettings & New Homes
Agent replied · 8 July 2026
Thanks Sarah, we are very happy we could make your experience positive!
★★★★★ 5/5
GoogleGreat service from Emma and her team in Mumbles office. They are all very friendly, knowledgeable and approachable and answered any queries that we had swiftly. Also a huge thanks to Claire for liaising between solicitors (which wasn’t always easy). She was amazing and was great at chasing things up. Thank you to you all, very happy with their service.
Karen · 6 October 2025 · Dawsons Mumbles Sales & Lettings
Agent replied · 20 March 2026
Thank you so much for taking the time to leave such a wonderful review over the weekend. I am so pleased to hear that you found the whole team here in our Mumbles office friendly, approachable, and helpful throughout your journey. I’m especially pleased that Claire’s hard work in keeping everything on track made such a difference for you, I’ll be sure to share your kind words with her. It means a great deal to us to know that you’re happy with the service you received, and we wish you all the very best for the future.
With thanks again
Emma and the Mumbles Sales Team
★★★★★ 5/5
GoogleI recently sold my house through Dawsons Estate Agents, Morriston and I couldn’t be happier with the experience. They were efficient, helpful, and clearly very knowledgeable, which made the entire process smooth and stress-free.
They kept me updated throughout, communicated everything clearly, and were always approachable and personable. I really appreciated that they offered support and guidance without ever being pushy, which helped me feel confident and at ease.
The whole process was seamless from start to finish, and I would highly recommend Dawsons to anyone looking to sell or buy a home.
Laura · 6 October 2025 · Dawsons Morriston Sales
Agent replied · 13 November 2025
Thank you so much for your kind words and for taking the time to leave such a wonderful review. We are absolutely delighted to hear that your experience with our Morriston team was such a positive one. Making the selling process smooth and stress-free is exactly what we aim for, and it's great to know you felt supported and well-informed throughout.
We’re especially pleased that you found our team approachable and never pushy, that balance is so important to us.
Your recommendation truly means a lot, and on behalf of everyone at Dawsons Morriston, thank you once again and we wish you all the best in your new chapter.
Kerry and the team at Dawsons Morriston Sales
★★★★★ 1/5
GoogleWe have used their service twice and both times we are very disappointed.When we went to their office, they just wrote down the postcode of the available rent flat on a piece of paper and told us to come and see the flat.but every time they said the landlord did not want to give us the flat ‘because of the baby.We faced at second time today.Just like they say "if we have babies we should sleep on the road."
At least they did not get a single call about available flat when we go to the office in next time.
We are facing difficulties carry a newborn baby and paid for taxies went to the location on time.but who care?they don't. After went to the location they always simply said the landlord did not want to. Why can't you talk to the landlord and give the right details without harassing the customer?
If you staff have such a bit of knowledge, the customer will not be inconvenienced and this kind of bad review will not be posted.
Please make sure at least not to harass your future customers and be responsible. anyway the worst service I ever used.👎
Nadeesha · 2 October 2025 · Dawsons Swansea Sales
Agent replied · 13 April 2026
Good afternoon
Thank you for your feedback and comments. Our agents are extremely mindful when discussing options of lettings, with prospective tenants. We had discussed on various occasions if children were moving with you, so we could in turn recommend suitable properties for you to view.
After discussions with a number of staff, we established that most of our one bedroom apartments, were not available or suitable for families, due to block management stipulations and landlords preferences. We are sorry we did not having anything suitable for you at this time. We wish you all the very best of luck in your property search.
From
Jade and the Swansea Lettings Team.
★★★★★ 5/5
GoogleI am very pleased with my experience working with Dawsons Estate Agency. It is the most customer-oriented organization I have come across. I would also like to express my gratitude to Gethin Holt, who was incredibly helpful in finding a rental home for me. Unlike other agents, he truly made me feel that I was treated as an individual, not just another client.
Svitlana · 2 October 2025 · Dawsons Swansea Sales
Agent replied · 30 May 2025
Thank you for taking the time to leave this lovely review for Gethin and thank you for choosing Dawsons to help you find your next home.
We wish you all the very best in your new home and if we can be any further assistance please do not hesitate to come back to us or pop into the branch to see us.
Kind Regards
Jade & the team at Swansea Lettings.
★★★★★ 5/5
GoogleTeddy has been fantastic when I have needed anything and renting with MS has been an easy experience.
Robyn · 27 September 2025 · Dawsons Morriston Sales
Agent replied · 27 August 2026
Thanks Robyn, glad we could help😊 …
★★★★★ 5/5
GoogleAs tenants we have always received outstanding service from all the guys at manning stainton. In particular Luke Whaler goes above and beyond and is a credit to the company
Adam · 27 September 2025 · Dawsons Morriston Sales
Agent replied · 27 August 2026
Thanks Adam for choosing us and leaving such kind words!
★★★★★ 5/5
GoogleMy rental property was managed by Aishah from Manning Staintons. The tenants and I were super impressed by her efficiency in dealing with any issues. We were kept up to date with everything. I would like to thank her for her work and will not hesitate to use Manning Staintons in the future.
Dave · 27 September 2025 · Dawsons Morriston Sales
Agent replied · 27 August 2026
Thanks Dave! Glad you would not hesitate to use us again, wishing you the best.
★★★★★ 5/5
GoogleReview of Property Management Agent: Nicky Scales
A heartfelt thank you for outstanding support and professionalism
We have recently experienced an incredibly stressful period as landlords, spanning the last six months. Unfortunately, our tenant failed to pay rent, which led us to instruct solicitors to resolve the matter. Although the tenant has now vacated the property, they left the house in a truly appalling condition, one which was deeply distressing to deal with.
Throughout this entire ordeal, our property management agent, Nicky Scales, has been nothing short of wonderful. Navigating the complexities of property law and tenant disputes can be overwhelming, but Nicky’s guidance made all the difference. She was always professional, patient, and exceptionally kind, gently leading us through every step and ensuring we felt supported and understood.
Nicky’s expertise and dedication have been invaluable. She handled each challenge with remarkable composure and empathy, providing clear advice and reassurance when we needed it most. Her communication was prompt and thorough, making a daunting process far more manageable. We are truly grateful for her hard work and unwavering commitment to us.
We wholeheartedly recommend Nicky Scales to anyone seeking a trustworthy and compassionate property management agent. Her professionalism and genuine care set her apart, and we feel very fortunate to have had her in our corner during such a difficult time.
Maralyn · 27 September 2025 · Dawsons Morriston Sales
Agent replied · 27 August 2026
Thank you Maralyn for taking the time to leave such a lovely review, all the best going forward!
★★★★★ 5/5
GoogleGreat service from Emma and her team in Mumbles office. They are all very friendly, knowledgeable and approachable and answered any queries that we had swiftly. Also a huge thanks to Claire for liaising between solicitors (which wasn’t …
Karen · 26 September 2025 · Dawsons Killay Sales
Agent replied · 26 May 2026
Thank you so much for taking the time to leave such a wonderful review over the weekend. I am so pleased to hear that you found the whole team here in our Mumbles office friendly, approachable, and helpful throughout your journey. I’m … More
★★★★★ 1/5
GoogleGot too be the worst customer service
Sent loads of emails phoned and nothing back
Don’t think they want to sell properties
Michael · 26 September 2025 · Dawsons Killay Sales
Agent replied · 26 May 2026
Good afternoon, thank you for taking the time to leave your feedback. We’re sorry to hear you feel disappointed with your recent experience. … More
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