Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
340
Reviews on View Agents
All 8 offices
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 148 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVicky is very good at what she does. She keeps you in the loop and gets the best deal available.
Thank you Kerstije for taking the time to leave such a lovely review. We really appreciate your support and are so pleased you had a great experience with us.
5/5
GoogleI can’t praise Vicky and Dominic enough for their knowledge, professionalism and support they gave me during my complex mortgage application. Everything went smoothly and was stress free.
We are so pleased to hear this and truly value you sharing your experience. Knowing everything felt smooth and stress free means a great deal to us. Thank you Geraldine for choosing us.
5/5
GoogleVicky Alexander is a fantastic mortgage advisor, highly recommended and a great team at Beeston!
That is lovely to hear Kiana, thank you for your recommendation. We are so glad you had a positive experience and really appreciate your support.
5/5
GoogleAmazing service
Thank you Laura, all the best!
5/5
GoogleHad a viewing yesterday with Lucy who was very welcoming, friendly and knowledgeable regarding the property and area.
We really appreciate you sharing this with us,. It is great to hear you felt welcomed and well informed during your viewing, thank you for your kind feedback.
5/5
GoogleBranch Manager Dan provided a valuation on my house. Prompt arrival, friendly and knowledgeable, clearly knows the local area very well. Would recommend.
Thank you Tom for leaving such a positive review. We are glad you were pleased with the service and really appreciate your recommendation.
5/5
GoogleWe've sold our homes nearly 3 times with the garforth ladies especially Emma and Catherine. I say nearly, as the most recent sale we have to pull out for reasons beyond our control. Every time we have contacted the office for updates, advice or queries the ladies are there. We have such a good relationship, they even put the kettle on when we call in. Thank you team your all fab and we will not hesitate to come straight back to you in the future also send friends or family your way.
It really means a lot to read this Beverley, thank you for sharing such lovely feedback. We truly value your loyalty and trust, and we will always be here whenever you need us.
5/5
GoogleAnother excellent and speedy service on the sale of my home which sold immediately. Thanks to Callum crawshaw for the valuation and professional service and to Catherine Downs for all the support in the sale of the home.
We are delighted to hear everything went so smoothly and sold so quickly. Thank you Joanne, for sharing your experience and for choosing us once again, your support means a great deal.
4/5
GoogleDawsons were great selling our property for the full asking price in 10 days with the sale completing in just over three months. As a result we might always wonder if the price was to low and feel that knowing they could sell it so easily their fees were to high. We experienced some frustration in the lack of continuity of contacts from initial instruction to completion. We also had a problem with the sale board indicating the wrong message.
Thank you for taking the time to leave us a review and for highlighting the positive outcome of your sale. Achieving the full asking price within just 10 days and completing in a little over three months is something the Mumbles sales team works very hard to deliver, and we’re pleased this was your experience. I appreciate your honesty regarding pricing and fees. When a property sells quickly and for a strong price, it can naturally prompt those questions. However, this result is very much down to the strategy, market knowledge, and proactive approach of the team, from accurate pricing advice and targeted marketing to effective negotiation and progression through to completion. We are sorry to hear that you felt a lack of continuity at times. While our team-based approach ensures momentum is maintained throughout the sale, I understand how important clear communication and familiar points of contact are, and this is something we continually work to refine. I also apologise for the confusion caused by the sale board and appreciate you raising this. Thank you again for trusting Dawsons with your sale and for your feedback, which we value greatly. I wish you every success in your next chapter. Kind regards, Emma and the Mumbles Sales Team
5/5
GoogleI recently sold and bought a property with Dawsons, and the experience was absolutely brilliant. The selling process was outstanding, the photos were amazing, and the support and advice were second to none. The team kept me fully updated and provided same-day feedback after each viewing. Purchasing my new home was made incredibly easy thanks to Gemma and the rest of the team, who were always in touch and so friendly and caring throughout. I would highly recommend Dawsons.
Thank you so much for your fantastic review. I’m absolutely delighted to hear that both your sale and purchase experience with us was such a positive one. It’s great to know that the marketing, communication, and same-day feedback helped make the selling process feel supported and transparent, and Gemma will be especially pleased to hear how much her care and dedication made a difference during your purchase. The whole team works hard to keep clients informed and looked after, so your kind words really do mean a lot to us all. Thank you again for choosing Dawsons, we truly appreciate your recommendation and wish you every happiness in your new home. Warm regards Kelly and the Marina Sales Team at Dawsons
1/5
GoogleRating only, no written review.
Good afternoon Jessica Thank you for your feedback. While we welcome all genuine reviews, we are unable to find any record of having worked with you and therefore do not recognise this as a reflection of our service. As a result, the review has been raised with Google as inappropriate and off-topic. If you have had genuine dealings with our team here at Dawsons and would like us to look into your comments further, please contact us in confidence directly at info@dawsonsproperty.co.uk providing some additional details so we can investigate. Kind regards, Naomi (Marketing)
5/5
GoogleGreat service from start to finish . And always on hand for Intormation and any worries . Would Highly recommend .
Thank you so much for your lovely review. It was a real pleasure helping you through your move, and congratulations again. I am so pleased the team could support you from start to finish and be on hand whenever you needed reassurance or information. Wishing you every happiness in your new home, and thank you again for choosing and recommending Dawsons. Kind regards, Kelly & the Marina Sales Team
5/5
GoogleFriendly and efficient
Thank you for you kind review, Dominic. I'm deighted the sale completed successfully.
3/5
GoogleI have no complaints about the real estate agency itself, the rental process was smooth, and I was able to get all my questions answered. However, the post-rental support channel has many problems. We are experiencing some persistent issues in the apartment, and some long-term tenants report that this is not the first time this has happened. The person they provide for contact doesn't resolve basic issues and now no longer responds to emails, which creates stress and discomfort in our daily lives. I believe that if this channel improved, satisfaction would be much higher.
5/5
GoogleHave always had a positive experience with Qube as a let management company. Lydia and Kane in particular have always been really helpful with speedy replies and sorting any issues or queries.
1/5
GoogleRating only, no written review.
Good afternoon Thank you for your feedback. While we welcome all genuine reviews, we are unable to find any record of having worked with you and therefore do not recognise this as a reflection of our service. As a result, the review has been raised with Google as inappropriate and off-topic. If you have had genuine dealings with our team here at Dawsons and would like us to look into your comments further, please contact us in confidence directly at info@dawsonsproperty.co.uk providing some additional details so we can investigate. Kind regards, Naomi (Marketing)
1/5
GoogleRating only, no written review.
Good afternoon Jessica Thank you for your feedback. While we welcome all genuine reviews, we are unable to find any record of having worked with you and therefore do not recognise this as a reflection of our service. As a result, the review has been raised with Google as inappropriate and off-topic. If you have had genuine dealings with our team here at Dawsons and would like us to look into your comments further, please contact us in confidence directly at info@dawsonsproperty.co.uk providing some additional details so we can investigate. Kind regards, Naomi (Marketing)
5/5
TrustpilotExcellent service
Excellent service. As an investor, Alex contacts me with any houses that meet my requirements. I would be confident selling my house with Dawsons as the team works hard to promote and sell their properties.
5/5
GoogleGrace was very helpful all the way through the sale of our property. Thanks again Grace!
Thank you Clare! Your postitive feedback is really appreciated.
5/5
GoogleReally appreciated all the help and support given by Grace throughout the process of purchasing our new home - always happy to help & kept us informed along the way.
Thank you Alix, congratulations on your new home!
5/5
GoogleThank you for professional service Emily Barrow and Grace Bleasdale
Thank you very much Michal, happy we could help!
5/5
GoogleI've been very impressed with the way the team work together and offer a very professional yet personable service. After buying and selling multiple houses over the years, this has been the best service especially the manner in which Charlotte and Ben have dealt with everything. I hope they get a bonus for their efforts, they deserve it
Thank you for the wonderful comments Marina! We really appreciate you sharing this and wish you the very best.
5/5
GoogleI recently sold and bought a property with Dawsons, and the experience was absolutely brilliant. The selling process was outstanding, the photos were amazing, and the support and advice were second to none. The team kept me fully updated and provided same-day feedback after each viewing. Purchasing my new home was made incredibly easy thanks to Gemma and the rest of the team, who were always in touch and so friendly and caring throughout. I would highly recommend Dawsons.
Thank you so much for your fantastic review. I’m absolutely delighted to hear that both your sale and purchase experience with us was such a positive one. It’s great to know that the marketing, communication, and same-day feedback helped make the selling process feel supported and transparent, and Gemma will be especially pleased to hear how much her care and dedication made a difference during your purchase. The whole team works hard to keep clients informed and looked after, so your kind words really do mean a lot to us all. Thank you again for choosing Dawsons, we truly appreciate your recommendation and wish you every happiness in your new home. Warm regards Kelly and the Marina Sales Team at Dawsons
1/5
GoogleAwful customer service from start to finish. We were given a dirty flat with live wires hanging out of the wall. When we raised this serious safety issue, we were unbelievably told to cut them ourselves. The flat smelled dirty and was advertised as “furnished,” which turned out to mean one two-seater sofa and nothing else. We had no hot water for the first three weeks, and every time we contacted them about it, they seemed irritated rather than concerned. For the final couple of months, we were forced to live with a leak coming through the ceiling. We had to replace buckets of water every single day, with no clear explanation of where the water was coming from or proper action taken. Overall, a completely unacceptable experience. Poor standards, unsafe conditions, and dismissive management. I would absolutely not recommend this place to anyone.
Thank you for taking the time to provide your personal thoughts of our services here at Dawsons, however we are concerned this review does not reflect the standards of service or safety we uphold at Dawsons Lettings or of the relationship we built with you during your time in tenancy. All properties are required to meet strict safety and compliance checks, and any maintenance or safety issues reported to us are always logged and addressed through approved contractors. Our records show that maintenance concerns raised during tenancies are responded to and followed up appropriately, and we take matters such as electrical issues, hot water supply and water ingress extremely seriously. In relation to the matters raised we would like to clarify: 'live wires' noted were HDMI and Scart leads where a previous tenant had their TV on the wall, we believe you requested to fill the hole yourselves and your landlord agreed. In relation to the leak from ceiling - this was a block management issue which took time to investigate out of our control. The issue was resolved following your vacation. The property was professionally cleaned prior to your move in, upon your complaint the cleaner re attended promptly. The property was let as seen on viewing by yourselves. The limited hot water issue was dealt with within 11 days of being reported with ongoing repair work during this time. We would welcome the opportunity to discuss the specific issues you have mentioned in detail directly with you should you wish, please contact us directly at sa1rent@dawsonsproperty.co.uk. Kind regards, The Dawsons Marina Lettings Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Dawsons has 1,720 reviews across its eight offices, rated 4.7 out of 5 overall: 1,348 on Google, 18 on Facebook, 340 on View Agents, 14 on Trustpilot. Company-wide Facebook reviews for Dawsons are counted once, not once per office.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
148 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.
