Trusted Agent profile · Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 3 more

4.7

★★★★★ Excellent

1,720 reviews across 8 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,348

Reviews on Google

All 8 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

14

Reviews on Trustpilot

All 8 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers147 reviews

4.9 / 5 We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...HELEN, 28 November 2017Read all 147 from sellers

Buyers94 reviews

4.9 / 5 We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Jenni, 12 October 2017Read all 94 from buyers

Landlords33 reviews

4.9 / 5 All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Andrew, 12 October 2015Read all 33 from landlords

Tenants35 reviews

4.9 / 5 Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Matthew, 12 March 2018Read all 35 from tenants

Our offices

Dawsons's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Dawsons is among the RAN Awards 2025 winners.

RAN Awards winners in three years, the group and its branches: 2025, 2023, 2017.

RAN Awards by year, 2023 to 2017

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Dawsons is among The Negotiator Awards 2025 winners.

Source: The Negotiator Awards 2025 winners and runners-up, as published.

EA Masters

Dawsons is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2026, 2025, 2022, 2021, 2020, 2019, 2018.

EA Masters by year, 2025 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: Lettings Agency of the Year Awards

Lettings Agency of the Year Awards

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in five years, the group and its branches: 2016, 2015, 2014, 2013, 2012. A Lettings Agency of the Year winner every year since 2012.

Lettings Agency of the Year by year, 2015 to 2012

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

Latest reviews from every Dawsons office

Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I first made contact with Lisa Davies from Dawsons on 4 August with a budget and an idea of what I was looking for. She arranged the viewing of four properties on 6 August and my offer was accepted the same day. I subsequently dealt with Gemma and then Kelly as the sale proceeded. All three were highly professional and a pleasure to do business with. The sale went through in just two months and a few days and I have no doubt that all three were instrumental in making that happen.

Geraint · 29 October 2025 · Dawsons Sketty Sales

Agent replied · 29 July 2026

Thank you so much for your wonderful 5-star review I am so pleased to hear that your experience with Lisa, Gemma, and myself was such a positive one. It’s great to know we could help you find the right property and complete the sale so smoothly, the whole team will be thrilled to read your feedback. Wishing you every happiness in your new home from all of us here at Dawsons Marina. Warm regards, Kelly

5/5

Google

Got my flat sold super fast ,with no problems along the way .Polite and efficient staff ,and have more staff than many estate agents so calls answered swiftly.

WhyMe · 29 October 2025 · Dawsons Sketty Sales

Agent replied · 29 July 2026

Thank you so much for your lovely 5-star review! I am delighted we were able to sell your flat so quickly and that you found the process smooth throughout. The team will be so pleased to know their efficiency and responsiveness made a difference. Wishing you all the very best from everyone here at Dawsons Marina. Warm regards, Kelly

5/5

Google

Highly recommend! Many thanks to Kelly and her team who managed to push through the sale of our leasehold flat. It was a complicated and protracted process taking 14 months in total. We accepted a full asking price offer within days of Dawsons marketing the property and luckily our buyer was very patient with the unexpected difficulties during the process (all down previous legal 'errors'). Special mention to Gemma who had the difficult and thankless task of liaising with all legal parties involved to finally get the sale over the line. We're not local to Swansea but I wish we had a Dawsons in our area as we really need their services. Thanks again, Jo & Tim.

Joanne · 29 October 2025 · Dawsons Sketty Sales

Agent replied · 29 July 2026

Thank you so much, Jo and Tim, for your wonderful review and kind words! We are so pleased to hear you were happy with the service throughout what was certainly a challenging and lengthy process. It means a great deal to know our efforts helped get things successfully over the line. I know Gemma will be especially delighted to receive your special mention, thank you. Wishing you both all the very best for the future, please do reach out if you need our services or indeed a recommendation for agents in other areas throughout the UK, from myself and everyone here at Dawsons Marina. Warm regards, Kelly

5/5

Google

Mervyn and his team were extremely helpful during my recent property purchase through them. This is despite my using an abysmal online conveyancing company, and ending Completing at least three weeks late. Mervyn liaised between myself, the vendor, and his solicitor giving confidence and help to all as possible. A very friendly and professional Estate Agency!

Julian · 29 October 2025 · Dawsons Swansea Sales

Agent replied · 29 August 2026

Julian, thank you for your kind review. I'm pleased we were able to assist in getting the sale to completion. You were also a great help throughout the transaction in keeping us all informed. Enjoy your new home!

1/5

Trustpilot

Dawsons does not value your privacy

Once my contacts are in their system, you'll keep receiving lots of spam/marketing/promotional emails that I have never subscribed to. What's GDPR? Clearly Dawsons haven't heard of one. This is the only estate agency that does that.

Oleksii · 27 October 2025 · Dawsons Swansea Sales

5/5

Google

Lily Boswell is always helpful and responsive in all matters. It’s hassle-free to have the office in managing my letting property. Highly recommended.

K.Y · 27 October 2025 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Thank you for the positive review!

5/5

Google

We can’t thank the team at Dawsons enough! They were a pleasure to deal with from start to completion, and provided a professional, friendly and faultless service. I would highly recommend them!

Faye · 26 October 2025 · Dawsons Killay Sales

Agent replied · 26 May 2026

Thank you so much for your lovely review and recommendation! I’m so pleased to hear you felt the whole process was smooth and that the team delivered the service we always strive for. It was a real pleasure to be able to to assist you with … More

5/5

Google

Our house buying process took a little longer than we all expected, but the Dawson's team were with us every step of the way. Special mention for Claire Bayliss in sales, who helped to smooth through all the bumps and keep the channels of communication flowing. It was much appreciatedl. Thank you very much!

Sara · 26 October 2025 · Dawsons Killay Sales

Agent replied · 26 May 2026

Are you ok with the reply below or do you want to tweak it at all? Thank you so much for your lovely review! We are so pleased to hear that, even with the longer process, you felt supported every step of the way. I know Claire … More

5/5

Google

We found Dawsons, especially Emma Claire Alicia and the Saturday boy to be very helpful and efficient

Sandra · 26 October 2025 · Dawsons Killay Sales

Agent replied · 26 May 2026

Thank you so much for your 5-star review! It’s lovely to hear that you found the team, including Claire, Alicia, and our Saturday assistant, so helpful and efficient. We really appreciate your kind words and wish you all the best from … More

5/5

Google

Thank you for your professionalism, guidance, and compassion. Navigating the sale of my mum’s house while grieving and living in Australia was incredibly challenging, but you made the process so much easier. Jules Elliott

Julie · 26 October 2025 · Dawsons Killay Sales

Agent replied · 26 May 2026

Thank you so much, Jules, for your kind and heartfelt words. We truly appreciate you taking the time to share your experience, especially given how difficult this time must have been for you. It was a privilege to help guide you through the sale of your mum’s home, and I’m so pleased we could make things a little easier from afar. Sending our very best wishes from all of us here at Dawsons Mumbles. Warm regards, Emma

5/5

Google

Rating only, no written review.

Veronica · 24 October 2025 · Dawsons Morriston Lettings

Agent replied · 24 March 2026

Thank you so much for your 5-star rating! We really appreciate you taking the time to share your support. It’s been a pleasure helping you secure your new home, and we look forward to welcoming you as a tenant with Dawsons later this month. Best wishes, Laurence

5/5

Google

Lily Boswell is always helpful and responsive in all matters. It’s hassle-free to have the office in managing my letting property. Highly recommended.

K.Y · 23 October 2025 · Dawsons Swansea Sales

Agent replied · 23 August 2026

Thank you for the positive review!

5/5

Google

We can’t thank the team at Dawsons enough! They were a pleasure to deal with from start to completion, and provided a professional, friendly and faultless service. I would highly recommend them!

Faye · 20 October 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 20 March 2026

Thank you so much for your lovely review and recommendation! I’m so pleased to hear you felt the whole process was smooth and that the team delivered the service we always strive for. It was a real pleasure to be able to to assist you with this move, and on behalf of myself and everyone here at Dawsons Mumbles, happy new home, lets raise a glass to toast your new home, cheers. Warm regards, Emma

5/5

Google

Our house buying process took a little longer than we all expected, but the Dawson's team were with us every step of the way. Special mention for Claire Bayliss in sales, who helped to smooth through all the bumps and keep the channels of communication flowing. It was much appreciatedl. Thank you very much!

Sara · 20 October 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 20 March 2026

Are you ok with the reply below or do you want to tweak it at all? Thank you so much for your lovely review! We are so pleased to hear that, even with the longer process, you felt supported every step of the way. I know Claire will be especially delighted to receive your kind mention, she really does take pride in keeping everything running smoothly. Wishing you every happiness in your new home, from myself, Claire, and all the team here at Dawsons Mumbles. Thanks again Emma

5/5

Google

We found Dawsons, especially Emma Claire Alicia and the Saturday boy to be very helpful and efficient

Sandra · 20 October 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 20 March 2026

Thank you so much for your 5-star review! It’s lovely to hear that you found the team, including Claire, Alicia, and our Saturday assistant, so helpful and efficient. We really appreciate your kind words and wish you all the best from everyone here at Dawsons Mumbles. Warm regards, Emma

5/5

Google

Thank you for your professionalism, guidance, and compassion. Navigating the sale of my mum’s house while grieving and living in Australia was incredibly challenging, but you made the process so much easier. Jules Elliott

Julie · 20 October 2025 · Dawsons Mumbles Sales & Lettings

Agent replied · 20 March 2026

Thank you so much, Jules, for your kind and heartfelt words. We truly appreciate you taking the time to share your experience, especially given how difficult this time must have been for you. It was a privilege to help guide you through the sale of your mum’s home, and I’m so pleased we could make things a little easier from afar. Sending our very best wishes from all of us here at Dawsons Mumbles. Warm regards, Emma

5/5

Google

Kelly and the team went over and above to sell our home

Karen · 20 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 20 March 2026

Thank you so much for your 5-star review! It means a lot to hear that you felt we went over and above to sell your home. It was a real pleasure working with you both, and on behalf of myself and the whole Marina team, I wish you all the very best for the future. Also thank you so much for the lovely card, chocolates and cookies, the team are very grateful. Warm Regards Kelly

5/5

Google

Kelly gave me the confidence that I could sell at a decent price. After a short spurt of numerous viewings, Kelly achieved a good price. From start to finish, Dawson's felt like they were on the same team as me. They were professional, …

Michele · 18 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 20 March 2026

Good morning Michele I just wanted to take a moment to thank you for your kind words. It was truly a … More

5/5

Google

We have just purchased a Marina property via Dawsons Marina Branch . The transaction was quite complicated and took nearly 7 months arrive at completion. Throughout the entire period Kelly and her team were absolutely dedicated to keeping …

Julie · 18 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 20 March 2026

Thank you so much for your wonderful review. We are delighted to hear that you felt myself and the Marina team were able to support you through a complex transaction and keep everything on track. Communication and dedication are at the … More

5/5

Google

Excellent service from start to finish!!! We listed our home with Dawsons after having it on the market for 11 months with a very poor agent (PB), and Dawsons had it sold in just a few weeks. The …

James · 18 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 31 August 2025

Thank you so much for your kind words and glowing review. We are absolutely thrilled that you had such a positive experience with us here in the Marina Sales team. It’s fantastic to hear that myself (Kelly) and the team made a real … More

5/5

Google

Big thanks to the team for helping me sell my house! Kelly was super patient with me from start to finish, and I really appreciated all her support. Lisa & Jodie in sales were great, friendly, helpful, and made everything feel easy. And a …

Ehsan · 18 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 20 March 2026

Thank you so much for your wonderful review. We are so pleased to hear that Kelly, Lisa, Jodie, and Gemma made the whole experience of selling your home feel smooth and supported from start to finish. Your kind words mean a lot to the … More

5/5

Google

I had a great experience working with Dawsons Estate Agents in Swansea Marina. The team was professional, efficient, and always available to answer any questions throughout the process. Communication was excellent, and they made everything …

Gavin · 18 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 20 March 2026

Thank you so much for your fantastic review for our team here at Swansea Marina. … More

5/5

Google

Kelly was most helpful and encouraging when she assessed our cottage for sale. Aysha was always pleasant and helpful with our viewings of apartments. Throughout the process the support and friendliness of everyone including Lisa …

Merryl · 18 October 2025 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Dear Merryl Was great to bump into you again Friday, we are really pleased to hear you have … More

5/5

Google

During my recent purchase of my property I was dealt with professionally in a timely manner from grace and the team

DAVID · 16 October 2025 · Dawsons Killay Sales

Agent replied · 16 May 2026

Thanks David!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The eight Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and Swansea won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 25 other industry awards since 2012.

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