Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleI have been very pleased with the service and advice I have had from the Letchworth office . The sale of our property went through smoothly and good local knowledge from the office was very helpful . The property had previously been rented out through Country Properties residential office and their service was very good as well .The property was left in good condition for the new owners and everything coordinated so that we were in a position to exchange soon after the tenants vacated . Overall an excellent service from friendly professional staffPositiveResponsiveness, Professionalism
Julie Β· 13 July 2021 Β· Country Properties Letchworth Garden City
Agent replied Β· 27 October 2023
Thank you Julie. Best wishes to you and your family.
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5/5
GoogleFantastic from start to finish. Always kept in the loop, regular updates and very professional! Jamie and Steph were brilliant and no job was too much for them. Thank you so much! Until next time...!PositiveResponsiveness, Professionalism
Aydin Β· 11 July 2021 Β· Country Properties Shefford
Agent replied Β· 27 October 2023
Hi Aydin - it was a pleasure to work with you in the sale of your property. Thank you for taking the time to write us a review and we hope you are very happy in your new home !
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5/5
GoogleThe team at Country Properties are fantastic and I heartily recommend them. Irma and Tracey kept our chain alive during one of the busiest periods the housing market has seen for many years. Their professionalism, honesty and hard work was exemplary throughout.
David Β· 6 July 2021 Β· Country Properties Biggleswade
Agent replied
Thank you for your review, receiving feedback like this is great for the team. We wish you all the best in your new home. Please let us know should you need any assistance in the future.
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1/5
GoogleSpace doesn't permit the full detail, but as a summary of the key points:
- Despite being initially the most enthuasistic of the all the agents I had valuations from, they were a bit slower than initially pledged to launch the property online. Enthusiasm for (and evidence of) marketing activity was then distinctly lacking after the first couple of weeks. And it only re-appeared in the last few weeks, as soon as I put them on notice that I was moving to another agent.
- Their 'for sale' board was erected on a neighbouring property. It took over a week of chasing them to get them to move this. They then removed it entirely and it never returned (no reason ever given, despite my questions) despite both the inclusion of one and the specific positioning requirement for it appearing in our written agreement.
- Often ignored my requests to contact me only by email due to the nature of my day job. Often, emails - if sent - would give no useful detail and just asked me to call them. Somewhat evasive on the phone to direct questions about what specifically they're doing marketing-wise (viewings had dried up and I had been wordlessly removed from their shop window display)...."heeeeey, we're doing all we can! [rapid change of subject]" was a favourite of one agent there.
- Consistently failed to abide by a verbal and written request to ensure the closure of an inner door within the property after viewings - in fact, on every single viewing they conducted. After one viewing, they also left the back door unlocked.
- Added me to their marketing spam email list despite a specific instruction given to them at the outset not to. A bit concerning on the GDPR front - and somewhat futile as I had already bought somewhere by that stage.
- In the a later stages, one of their agents flagged the pricing as not helping the sale....despite the pricing having been set by their own colleague. This agent also went on to suggest the location and condition of the property as stumbling blocks......despite the property being in the exact same location and of the same age and condition as it was when their colleague enthusiastically signed up as my selling agent. So only three months before, Country Properties didn't seem to think these factors were going to be a problem at all. Such was their confidence in fact, that a rather overambitious initial price was set that I myself had to ask them to lower a bit before launching.
- They asked more than once for me to agree to accept a viewing *after* their period of instruction had ended - by which time I was (as they were aware) instructing a different agency, which seemed somewhat disrespectful to the new agency.
- Although I didn't have to in the end (as one such appointment was reportedly angrily cancelled by the viewers who couldn't find the property with the instructions given by the agency - and the lack of 'for sale' board outside as a clue) I was asked on at least one occasion to conduct a viewing myself, due to them not having available staff. I wonder if they would have discounted their fee if *I'd* managed to sell it for them that day...
There's more. I could go on.....
Unwilling to accept the disappointing offers they finally mustered some effort to find me in that last week or so, I moved immediately after my three month agreement expired with them over to another local agency who re-launched me a month after I had left Country Properties behind.
The new agency happily abided by all my contact preferences, and got me *two* good offers....both at asking price - a good bit higher than Country Properties' best shot).....and they managed this within the first 11 days of going on the market.
Maybe they've had a recent shake up of people and practices there since my time with them but personally, I would still suggest being careful about what Country Properties tell you that they will and won't do (even in writing)....to consider the veracity of the viewings feedback they give you....and to consider other agencies - who may be a bit pricier but are much less disappointing.NegativeQuality, Professionalism
Alisha Β· 1 July 2021 Β· Country Properties Biggleswade
Agent replied
Dear Alisha, I have checked our database and we have no records of your name or situation. Please our office as speak to the Area Sales Manager Irma Bucci 01767 317799.
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5/5
GoogleWe had purchased properties through Country Properties, Biggleswade previously but this was the first time that we sold a property using their services. I would highly recommend using them and in particular have to praise Irma as she works tirelessly for her clients and provides the highest quality of service.
Sam Β· 1 July 2021 Β· Country Properties Biggleswade
Agent replied
Thank you so much for your lovely review, Irma and the team really appreciate it and we wish you all the best for the future.
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5/5
GoogleCannot say enough good things about these guys and they didnβt actually work for me!
Iβve just scraped through the stamp duty deadline and itβs all thanks to Sasha Blackburn!!! If I ever choose to sell up, sheβs definitely the first name on the team sheet.PositiveResponsiveness, Professionalism
Steve Β· 30 June 2021 Β· Country Properties Ampthill
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5/5
GoogleCountry Properties in Ampthill were professional and responsive to our every requirment. We went with them because they were part of our chain in a previous move, and Sasha was the reason that sale got over the line. Well, she did it again! Selling a home is not just about the listing, getting a buyer is only the beginning. The team at Country Properties ensured all aspects of our sale and purchase were met, financially and logistically. They go above and beyond. Sasha especially in the final weeks leading to Exchange was the key element in communicating with the whole chain and getting what was a complex chain over the line. We cant thank Country Properties & Sasha enough, super stars!PositiveResponsiveness, Professionalism
Emma Β· 30 June 2021 Β· Country Properties Ampthill
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5/5
FacebookWe recently sold our property through Country Properties Flitwick and were delighted with the service received. Phil and the Flitwick sales team are professional, fair, communicative and we honestly couldn't fault them! Highly recommended. π
Kate Β· 30 June 2021 Β· Country Properties Flitwick
Agent replied Β· 27 October 2023
A big thank you for your five star review and kind words Kate, it has been an absolute pleasure for our Flitwick team to assist you with both letting and then selling your property. Our very best wishes for the future.
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5/5
GoogleWe have received such an excellent service selling our rented property through Country Properties Shefford. Brilliant service, they are really professional - Taylor in particular has always dealt with our queries quickly and efficiently on this last sale. What can we say - 7 weeks from being put on the market to completion, and at the asking price! Not only this but the Team have also sold our other rented property and our daughter's house over the last 2 years. All have been dealt with professionally and we have had a fantastic service from the team. In addition, we have also used Country Properties over a number of years to let out our rented properties. We have always received an excellent service from the Letting Team as well. Our sincere thanks go to all of them and we wouldn't go anywhere else!!PositiveResponsiveness, Quality, Professionalism, Value
Carol Β· 29 June 2021 Β· Country Properties Shefford
Agent replied Β· 27 October 2023
Hi Carol - this is lovely to hear thank you and that Tayler provided brilliant, professional service and ensured for a swift transaction - 7 weeks is like you say superb ! We look forward to working with you in the future and thank you for returning to us to sell your property.
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4/5
GoogleMy first tenancy managed by Country Properties Hatfield and I would like to say I was given a very professional service throughout firstly with the viewing with Jodie and the ongoing services provided to the end of the agreement mainly dealt with by Audrey. A really good experience throughout.PositiveProfessionalism
Shaddon Β· 29 June 2021 Β· Country Properties Hatfield
Agent replied Β· 16 March 2024
Dear Ian, Thank you for your excellent review, it is appreciated. We are pleased that you had a really good experience and were given a professional service throughout whilst renting through us. It would be good to know what we could we have done better for you in order to have earn that extra star from you? Best wishes, Linda, Zoe and all the team at Country Properties Hatfield.
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5/5
GoogleFantastic service by Irma Bucci and Tracey Curaba. Having started our search at the beginning of the year, we finally found our soon to be beautiful family home.
Right from the start Irma has been very helpful, welcoming, professional and has really helped to convert the offer to completion when we had queries with the seller. Due to the size of the property we encountered a few issues with the deeds. We feel Irma went above her duty to help out and deal with both parties amicably all whilst going through the current pandemic. We always felt Irma was there for us during this big purchase.
Our calls and emails were always instantly dealt with by Irma or Tracey and both always actioned any queries themselves with our solicitors to help move things along.
Tomorrow is our completion day and we can't thank Irma enough. We highly recommend Irma and Country Properties in Biggleswade.PositiveProfessionalism
Munjala Β· 28 June 2021 Β· Country Properties Biggleswade
Agent replied Β· 27 June 2024
Thank you very much for your positive feedback and lovely comments. Irma and the team really appreciate hearing how happy you were with the service provided
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5/5
GoogleAmazingly responsive, understanding and professional team. Don't know why estate agents have a bad rep after working with this team! Really appreciate all the time and support we have received from Duane and his team.PositiveResponsiveness, Professionalism
Sima Β· 28 June 2021 Β· Country Properties Flitwick
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5/5
GoogleAnother fantastic experience and excellent result with Country Properties Flitwick.
Phil, Duane, Joel and Steve & team were superb throughout, getting the property on the market rapidly which led to a large amount of viewings which were coordinated amazingly well.
I was kept informed every step of the way once we had agreed exchange and completion which was very helpful.
Would not hesitate to use again, best service in the area.PositiveResponsiveness, Quality, Professionalism, Value
James Β· 28 June 2021 Β· Country Properties Flitwick
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5/5
GoogleWe have just used country properties in Shefford for our house sale. From start to finish the service received has been nothing but professional and friendly!!
As much as I would say I would like to use you again I think you found our forever home!
I would like to say a big thanks to Jo for all her hard work and effort in ensuring a smooth as possible exchange.PositiveResponsiveness, Professionalism
James Β· 28 June 2021 Β· Country Properties Shefford
Agent replied Β· 27 June 2024
Hi James, thank you for taking the time to write a review and we were delighted that we were able to assist with both selling your home and finding your next 'forever' home for you - until next time !
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5/5
GoogleI cannot recommend Country Properties in Shefford highly enough, specifically Steph and Jo. They were outstanding in our purchase, considering we had a very strict completion deadline due to a mortgage offer expiring in the chain.
CP were instrumental in ensuring the whole chain completed, following up with solicitors on a daily basis and making sure all parties were kept updated. I genuinely believe our purchase would not have gone ahead without their perseverance.
Massive thank you to Steph and Jo for all your hard work.PositiveResponsiveness, Quality, Professionalism
Louis Β· 28 June 2021 Β· Country Properties Shefford
Agent replied Β· 27 June 2024
Hi Louis - thank you for this fantastic review great to hear that the team kept you fully informed throughout the sales process. We hope you are now all settled into your new home.
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5/5
GoogleCountry Properties have been great in helping me get my dream home. They were always in contact with me and kept me up to date. I highly recommend them as not all Estate agents provide you with such a great customer service.PositiveProfessionalism
Nebah Β· 28 June 2021 Β· Country Properties Hatfield
Agent replied Β· 27 June 2024
Dear Nebah, thank you for your review it is very much appreciated. We are pleased that we could help you find your dream home. We wish you all the best in your new home. Kind regards, Linda and all the team at Country Properties Hatfield
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5/5
GoogleWe recently enlisted Country Properties to sell our house, we received excellent service throughout. Sasha provided regular communication and professionalism which we cannot fault. Should we ever need to, we would definitely use Country Properties again based on our positive experience.PositiveResponsiveness, Quality, Professionalism
M Β· 28 June 2021 Β· Country Properties Ampthill
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5/5
GoogleAbsolutely brilliant service - so professional, understanding and most of all helpful in getting my house purchase over the line. Thank you Linda, Tim and the team for making this so easy. I will definitely be recommending Country Properties Hatfield.PositiveResponsiveness, Quality, Professionalism
Vera Β· 26 June 2021 Β· Country Properties Hatfield
Agent replied Β· 25 June 2024
Dear Vera, Thank you for the excellent review, it is appreciated. It was a pleasure to work with you and we are happy that we found the right house for you. We wish you all the best in your new home. Kind regards, Linda, Zoe and Tim.
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2/5
GoogleRating only, no written review.
Jack Β· 26 June 2021 Β· Country Properties Biggleswade
Agent replied
Dear Jack, we are sorry to receive a 2 star review as we pride ourselves on customer service. Please could you call our office on 01767 317799 and ask to speak with the Area Manager who will investigate this for you.
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5/5
GoogleOur experience of selling through Country Properties was a good one. They were always helpful and gave useful feedback and advice. They always answered the phone promptly and returned calls quickly. They made a long a protracted sale in the middle of a long chain of properties as stress-less as it could be. Ian in particular always seemed to know the latest information before anyone else and went the full mile to find out what was going on. We'd use them again.PositiveResponsiveness, Professionalism
Richard Β· 25 June 2021 Β· Country Properties Letchworth Garden City
Agent replied Β· 24 June 2024
Thank you for your kind words Richard. Best wishes for the future.
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5/5
GoogleSold our house every quickly with minimal disruption during difficult times. Steph and James are a credit to Country Properties. Would highly recommend them if selling or trying to purchase a new property.
Regards
MattPositiveResponsiveness, Quality, Professionalism
MATT Β· 25 June 2021 Β· Country Properties Shefford
Agent replied Β· 24 June 2024
Hi Matt - Thank you for the great review and for appreciating what we do. Please do not hesitate to contact us if we can help you or your friends and family again in the future.
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5/5
GoogleCanβt thank Tracey the sales progressor enough - she was so helpful and nothing was too much trouble. Made everything less stressful especially as we were first time buyers!PositiveResponsiveness, Professionalism
Elle Β· 24 June 2021 Β· Country Properties Baldock
Agent replied Β· 23 June 2024
Elle,
Thank you for your kind comments about Tracey our Sales Progressor. Such reviews make all the hard work worthwhile. Again many thanks.
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5/5
GoogleHaving sold our house last year and been unsuccessful in finding anything we tried again earlier this year and had our reservations. We were delighted to come into contact with the team in Ampthill.
Firstly, Ken was extremely professional in showing us around the property and dealt with our queries quickly.
Our next interaction was with Sasha who dealt with us from offer all the way through to exchange and completion. Sheβs absolutely brilliant. Extremely professional, and polite but also fair and sensible so far as negotiation goes. She also made the effort to chase all the way down our chain and obtain real updates for us, without her Iβm not sure weβd have seen the deal exchange at all!
We wouldnβt hesitate to use CPβs services again in the future and would certainly recommend them.PositiveResponsiveness, Professionalism
Hannah Β· 24 June 2021 Β· Country Properties Ampthill
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5/5
GoogleWould completely recommend Country Properties to anyone wishing to sell their home in the future. We had a bit of a awkward sell and with the stamp stamp duty holiday coming to an end, I'm sure these guys were overworked, but they always answered and returned our calls.PositiveResponsiveness, Quality, Professionalism
Jamie Β· 24 June 2021 Β· Country Properties Flitwick
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.