Trusted Agent profile · Hertfordshire and Bedfordshire
Verified
★★★★★
1,780 reviews across 11 offices and 4 platforms
Country Properties has 11 offices, in Ampthill, Shefford, Flitwick, Biggleswade, Hatfield, Baldock, Letchworth, Royston, Stotfold, Welwyn and Ashwell (Hertfordshire and Bedfordshire). Together they have 1,780 reviews on four platforms, rated 4.8 out of 5 overall.
1,541
Reviews on Google
All 11 offices
121
Reviews on Facebook
All 11 offices
27
Reviews on The Trusted Agent
All 11 offices
91
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ...Read all 13 from sellers
Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ...Read all 8 from buyers
As a landlord I find the whole team at Country properties easy to work with and was delighted when I found a new house for myself being offered by this branch ...Read the review from landlords
Country Properties's 11 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookExcellent service from beginning to end and all enquiries handled quickly and efficiently…thanks very much, especially Stephen Vale
Thank you so much for your recommendation Sally, it really does mean a lot to us. It has been a pleasure to help you with your recent house sale and we wish you all the very best for the future.
5/5
FacebookWe had exceptional service from start to finish. Our professional photos were taken the day after we signed up. All the viewings were handled by the estate agent and condensed into one morning for our convenience. Everything we needed was done promptly and efficiently. Cannot recommend Phil and his team more!
5/5
GoogleUsed this branch twice along with Steve the mortgage advisor. Fantastic team, Steve and Phil always there to help and advise even well after transactions have completed. Will use them again in the future when the time comes. Highly recommended!
5/5
GoogleCountry Properties were professional throughout our house sale and purchase (we did both through them by coincidence). Tim found our perfect house for us! Linda was brilliant at keeping us up to date on the progress of our sale and purchase. Would recommend them to anyone.PositiveProfessionalism
Dear Sally, Thank you for this review, it is really appreciated and we are pleased that we helped find you the perfect house and you found our service when buying and selling 'brilliant'. Best wishes, Linda and all the team at Country Properties Hatfield.
5/5
GoogleI sold my home through Country Properties recently. They were professional, helpful and always at the end of the phone/email when needed. They helped push solicitors to do their part. Tracey was particularly helpful. Definitely recommend.PositiveResponsiveness, Professionalism
Many thanks for your kind words, we’re so glad you had a good experience. Wishing you all the best for the future.
5/5
GoogleWe’ve just bought our first house through Country properties with superb help and support from the team. We received really good service and help from Laura in the initial stages of viewings and finding this property.. then even better support from Tracey for the past few months when we faced a lot of delays with the sellers solicitors. I didn’t even know such a role existed so when all of a sudden I started seeing results from Tracey chasing them it was amazing! My correspondence with her was all through emails but with such quick responses, I was always and constantly kept up to date about what was happening. We definitely would not be picking up our keys this week had it not been for Tracey’s involvement, so a massive thank you to her as well as the team for getting our sale through. Honestly highly recommend this team!PositiveResponsiveness, Quality, Professionalism
Thank you for leaving us such a great 5 star review, we are thrilled to hear that the staff at Country Properties have been so prompt and accommodating with your purchase. We wish you all the best in your new home.
4/5
GoogleJamie and the team at Shefford couldn't have been more helpful with our recent community event. They were very receptive to helping, open to ideas and suggestions and went over an above my expectations with not only the trail map product produced but also by getting involved with their own entry. I look forward to working with them again next year if bot sooner.PositiveResponsiveness
Thank you Joanna, it was our pleasure to support your event. we love to get involved with our local community, we look forward to next year too !
5/5
GoogleI was very happy with the service provided by Sasha and the team for my purchase in Ampthill. My sons used the same agent for their purchase last year, and were just as impressed. I am happy to recommend Country Properties Ampthill.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWhen selling my mothers house i could not of got two better gentlemen to assist me. Simon and Ian helped me every step of the way going above and beyond what they needed to do. I would 100% recommend Country Properties in Letchworth Garden City.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Kimberlie, your feedback is very much appreciated. We wish you the best of luck for the future.
5/5
GoogleFantastic service across the board, can confidently recommend the team at Country Properties! Thank you..PositiveResponsiveness, Quality, Professionalism
1/5
GoogleOne star because it won't allow me to give zero. We bought a house through Country Properties and it was a process made much more stressful than it need be by the actions of the so called sales progressor Tracey. We were well down the road with our sale when our offer on our purchase was accepted, according to our agent and solicitors we were ready at our end and were about two weeks from the bottom of the chain being ready to exchange given a normal course of events. Everybody involved in our purchase knew this and we would soon be chain free and probably 3 months away from completing said purchase. The fact that our sale dragged on for another 4 months was incredibly frustrating and certainly not down to us or our team. The hold ups and false promises were at the bottom of our, not particularly long, chain. Throughout the first 3 months Tracey's idea of sales progressing was to constantly email me to ask how our sale was progressing and I would reply telling her what my agent had been told. He had to phone around and probe to get any information he could as to what the delays were, Tracey just asked me. She got involved in an issue we raised with the vendor and I expressly stated we would approach him through our solicitors, but she contacted him and this annoyed me. The emails became more frequent and were occasionally out of hours but always expressing how anxious the vendor was about our delays and false starts (we had to cancel a removal firm 3 times). We were remaining patient with our sale just as our buyer was, our anxiety was brought on by Tracey's involvement. Latterly she was copying our solicitors in on the email but still only asking us where we were at with the sale. She did no phoning down the chain or anything you would expect a professional to do to help ease the process for us innocent homeowners. There were demands that if exchange doesn't happen by a certain date then the vendor will pull out and re-market the property all the while making us feel like the hold up was our fault. Finally, after about 3 months, she copied our agent into the emails who had constantly been trying on our behalf to get answers from other agents and solicitors, the sort of thing she should have been doing for her client and the threats to withdraw continued. She had no consideration for how stressful this was for us and kept reiterating has anxious the vendor was who wasn't even moving, we were buying an empty house with no onward chain! In the end she did phone our agent and he offered to speak to her vendor to explain exactly what was happening as she was just banding around threats to withdraw from the deal and not doing anything proactive. After this Tracey's client would phone our agent because he knew he'd learn more than he would from his own agent because she never bothered to investigate. Finally, when on the day we were absolutely going to exchange we didn't because of an awful error by a solicitor (not ours), she sent another nasty email (at 7.30pm) effectively blaming us and our team for more false promises and that if completion didn't happen within two days.....blah blah blah What an appalling professional, a woman with no people skills who made my life a misery. I became increasingly angry at her involvement and in hindsight should never have responded to her initial email and just told her to contact my agent but this should be common practice to her anyway. I hope I never meet the woman but how would I know? Unsurprisingly her profile picture on the Country Properties website is a cartoon silhouette.NegativeProfessionalism
Dear Mr Strachan, We are sorry to hear about your feelings on the service you received from us. Our customer service rating is 4.7 as you will see from our reviews and we take great pride in our customer service and we are extremely disappointed to hear about your comments. If you wish to discuss this any further, please can you get in touch with our Area Sales Manager on 01763 245121.
1/5
GoogleI thought I could trust this agent told them I would call them after lunch to confirm purchase after a meeting with my bank in the morning Phoned them at 1.15 and they told me they have sold it!! Absolutely fuming so unprofessional been trying to purchase this house for a long time All they said there .use be a misunderstanding!! Would not recommend this agentNegativeProfessionalism
5/5
GoogleJo Dalton at Country Properties (CP) has been professional, responsive and considerate during the purchase of our new home in Meppershall. The excellent service has made the process less stressful. We would definitely recommend CP.PositiveResponsiveness, Professionalism
Thanks for a brilliant review and recommendation. It's always great to hear our team helped you every step of the way during what can be a stressful process and we look forward to helping you again in the future.
5/5
GoogleAs first time buyers, country properties, to be specific Jo was amazing. She was very patient with me and all my questions and extremely knowledgeable. We were always kept up to date with the progress of the sale and any changes along the way. I would recommend country properties Shefford to all of my friends and family as they are all a very happy and helpful team.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for your review Josie - it's great to hear Jo was able to guide you through the buying process and was very informative and able to answer any questions you had. It can be a daunting process if you haven't bought a property before and we are here to make the process as easy and straight forward as we can for you. We wish you all the happiness in your new home.
5/5
GoogleWe purchased our property through Country Properties and during the whole process Phil was incredibly responsive and helpful. He kept communication throughout the whole chain in some challenging circumstances. We are delighted with the property and are so happy to be in before Christmas.PositiveResponsiveness, Professionalism
5/5
GoogleVery pleased with the speed of our sale and the price achieved. Excellent service in chasing process to a successful conclusion. Many thanks to Phil and Steve.PositiveResponsiveness, Professionalism
5/5
GooglePhil and his team in Flitwick are in danger of giving estate agents a good name. Always professional and helpful with excellent communication throughout the whole sale process. I would strongly recommend them to anyone who is looking to put their house on the market as you will not find a better service.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHaving sold many houses over the years, I have to say that Duane and his Flitwick team are head and shoulders above all their competition. From the initial engagement and valuation with Phil through the viewings and the final completion the team have been exemplary. Polite, courteous and professional in every aspect and in this case going above and beyond their responsibilities . When a family member who is a legal conveyancer states how lucky you are to have selected such a professional company who clearly understand the process and strive for excellence on behalf of their customers you know you're on to a good thing!!!PositiveResponsiveness, Professionalism
5/5
GoogleI have used Country Properties in Flitwick on several occasions now and can't fault them in any way at all. Highly professional and friendly team which worked relentlessly to push through the sale of our property. Their after sale work was second to none and even our buyer was contacting them for updates as their estate agent was slow to respond. Wouldn't hesitate to use them again.PositiveProfessionalism
3/5
GoogleShame as our experience was not as positive as other reviews on here. Purchased a house recently through them. Would probably sell through them, but not buy! Due to Covid we had various problems with our mortgage company and the process was a lot slower than normal, mostly as they are working fro. Home. We felt pressured by Country Properties with constant phone calls and requests for updates every step of the way (they did disclose to us that the property we have purchased, the vendor was a family member of a employee at Country Properties) , or if it is their normal practice. I have never experienced this with previous estate agents. A bit of advice, without prejudice to Country properties, make sure you have a survey that is not desktop. We have a leaking garage roof which is in need of total replacement. So buyer be aware! As I said I would sell through them as they get the job done.... but not buy.
1/5
GoogleMy Parents phoned to enquire about a rental. Found them to be unhelpful and condescending. Found other agents in the local area to be better and more professional. 1) my parents didn’t visit they phoned 2) information was given in a condescending rude tone. 3) I was in the room when you spoke to my girlfriend (the daughter) 4) you had the opportunity to apologise when my girlfriend contacted you to say they were not happy with the way they were spoken too. As far as we are concerned this was your opportunity to put things right. Many other agents they can use where they will get a better service and not have to pay 6 months rent upfront.NegativeProfessionalism
We are really sorry that your parents found our advice unhelpful. We explained in detail what their renting options were and again to their daughter who called our office after their visit. Please give me a call on 01763 245121 at your convenience for any further clarification and help. Sophie Wesley, Area Lettings Manager
5/5
GoogleA big thank you to Country Properties Ampthill. From viewing our new house with Jake back in October to exchanging contracts today with Sashas help we really have been impressed with the level of service and communication throughout and cant wait to collect the keysPositiveResponsiveness, Professionalism
5/5
GoogleCountry properties of Ampthill,out of all the moves we've had they have been by far the most helpful. What ever we needed to know or any concerns they were there and very reassuring. A great team and a special thanks to Sasha always cheerful and worked hard to get the deal done.11 out of 10. One lucky branch manager.
5/5
GoogleI am so impressed with the level of service provided by Country Properties (Ampthill) concerning the sale of my house. At every step of the process they have been extremely professional, friendly and communicative. They have gone far above and beyond what was required and have made the process far easier (and less stressful) than it could have been. I'm so grateful for all of the help and support I have received. Many thanks to all of the team. 5 stars!PositiveResponsiveness, Quality, Professionalism, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ampthill has the most, with 370 reviews rated 4.8 out of 5, followed by Shefford with 366.
The 11 Country Properties offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, FC wrote: "I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ..."
8 reviews from buyers, rated 4.2 out of 5 on average. For example, Caroline wrote: "Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ..."
Yes. In The Trusted Agent 2026 awards: Country Properties, Shefford won Gold; Country Properties, Hatfield won Gold; Country Properties, Biggleswade won Trusted Agent.
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