Trusted Agent profile · Hertfordshire and Bedfordshire
Verified
★★★★★
1,803 reviews across 11 offices and 4 platforms
Country Properties has 11 offices, in Ampthill, Shefford, Flitwick, Biggleswade, Hatfield, Baldock, Letchworth, Royston, Stotfold, Welwyn and Ashwell (Hertfordshire and Bedfordshire). Together they have 1,803 reviews on four platforms, rated 4.8 out of 5 overall.
1,564
Reviews on Google
All 11 offices
121
Reviews on Facebook
All 11 offices
91
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ...Read all 13 from sellers
Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ...Read all 8 from buyers
As a landlord I find the whole team at Country properties easy to work with and was delighted when I found a new house for myself being offered by this branch ...Read the review from landlords
Country Properties's 11 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Country Properties and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
Country Properties and its branches won awards at The British Property Awards in five years, most recently 2025.
British Property Awards winners in five years, the group and its branches: 2025, 2024, 2023, 2022, 2021.
2025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJamie, Steph and the team are fantastic and helped me to purchase my dream cottage as I relocated from London. They were great at answering questions quickly and keeping everything moving with the lawyers. I would highly recommend.
Hi Leyla, Thank you for your kind comments for the Shefford team and we hope you are loving your new home.
5/5
GoogleAll of the team at Shefford Country properties were very helpful. The team were good at keeping me informed throughout the sale, and helped push the sale through. Would recommend!
Hi Russell, Thank you for leaving a review and it's so great to hear you had such a good experience with the Country properties team.
5/5
GoogleVery professional from the very first meeting, the phone was always answered and they always called or emailed back promptly. Couldn’t ask for more, we were updated regularly, and Lucy in particular did so much chasing of all parties in the chain, updating us regularly when others were quiet. First class all round, highly recommended.
Hi Jon, thank you for leaving a review, it's so great to hear you had such a good experience and great feedback for Lucy !
5/5
GoogleCountry Properties has sponsored our Clifton Farm Run which is raising money for All Saints School and Church. Jamie has been helpful and very efficient, the signboards look really good and incorporate our logo and information and are being brilliant at promoting our event. I would have no hesitation in recommending Country Properties as a local business which is supportive of the community. Kathy Blackmore
Thanks Peter, working with the community is at the heart of what we do.
5/5
GoogleCountry properties are absolutely superb. We purchased our property through them and now we are currently letting our property out through them. I must say a special thank you to Debbie. She has been absolutely brilliant since day 1 and nothing is too much of an issue for her. We can’t say thank you enough. Would highly recommend using these guys for letting or sales if you are looking to purchase in the surrounding areas.
Thank you Alex a lovely review for Debbie in our Lettings team.
5/5
GoogleThe Shefford branch is outstanding! We purchased our property through Country Properties and Lucy was the negotiator who we dealt with. Whilst we were not her actual clients, the communication and flexibility were outstanding. When viewing houses, Lucy, unbeknownst to us, actually came in on her day off to show us around. When we found the house we wanted, it did not matter which member of the team we spoke to as whoever we did speak to knew exactly where our purchase was up to. The level of service provided was fantastic and I cannot recommend the team highly enough. A shinning example of outstanding customer service. Thanks so much Shefford branch.
Hi David, It was our pleasure to help you make the move and the team really do love to go that extra mile for our clients and they genuinely love what they do !
5/5
GoogleWe have so much to say about Country Properties. Steph valuated our property just after Covid. We put our property a new build home in Shefford up for sale in December '2022 Jamie sat with us and set up a price and with in a couple of months we sold our property. We also used Satchels from Shefford to sell our property. But both Steph and Jamie and the rest of the team were very professional and efficient with keeping us informed of the times the clients were going to view the property and who they were. We got feed back from them once every person who viewed the property. We used a solicitor Steph recommended and home removals she recommended. The solicitors were amazing and liaised via emails informing step by step the movements of each stage of the exchange documents etc. The home removals were very helpful and moved out my unwanted furniture too and price was very good. Both Steph and Jamie had a calm and polite manner as they spoke. Thank you both and for being so understanding and caring, very good customer service throughout. I would definitely recommend Country properties to you weather you are selling your house or buying. In future We will buy properties from Country properties. Thank you and keep up the good work.😊👍
Hi Saina - Thank you for taking the time to leave a review for the sales team, it really is appreciated and great to hear you were so pleased with the teams service from start to finish.
5/5
GoogleWhen looking for agents to sell our house, I immediately knew Country Properties were the team we wanted to go for. Steph was friendly, professional and knew her stuff - that hasn’t changed throughout our sale and if we were to move again I would go with them again, no question! The whole team were amazing, and I really feel like they took the time to listen to our requirements, so when they took on a house that was perfect for us they called right away - and they were spot on! I’m currently writing this from our perfect house which could have passed us by if they hadn’t been so quick to act. I think the best thing about Country Properties is everyone seems to muck in, always willing to go the extra mile and they never miss a beat. I didn’t know how much goes behind the scenes of a sale/purchase, but this team work tirelessly to move transactions along - I would 100% recommend them to anyone looking to sell or buy!
Hi Maria - thanks very much for your lovely review and recommendation for the sales team. It was a pleasure to help you sell your property and find you your dream home too - if we can help again in the future please don't hesitate to contact us
5/5
GoogleThe team at Country Properties were brilliant. From listing our home through to viewings and then progressing the sale once our chain was complete. Communication was excellent throughout and Steph was key in bringing together all agents and solicitors to keep it all moving. There were times when the process was extremely frustrating but Steph and the team chased everything up, ironed out any issues and gave great advice throughout. We were extremely grateful to have an estate agent we could rely on. We would definitely recommend.
Thank you John for your glowing reivew & recommendation. I am delighted to hear the process was made easy for you and the team wer there to support you every step of the way. We pride ourselves on our communication and problem solving to ensure the process is made easier for you as our clients. We hope you are loving your new home..
5/5
GoogleGreat team, very experienced and knowledgeable. So friendly
Thanks Dawn for your 5* review it was our pleasure and thank you for returning to us to trust us to help you make the move.
5/5
GoogleWe engaged Country Properties, Shefford office to assist with the selling of our family home in Meppershall and have been impressed with their services. We have had a successful sale and throughout the process, which wasn't as straight forward as we all first believed it would be, Steph and the team have kept us fully informed throughout. We would certainly recommend using Country Properties Shefford office if you are wishing to sell your property in Shefford or the surrounding villages. Thank you.
Thanks Nicola for your review & recommendation it was our pleasure to help you sell & overcome a few challenges along the way.
5/5
GoogleOutstanding service, go the extra mile, friendly and straightforward. Really stand out in the market place. Highly recommended
Thank you Fraser for your review.
5/5
GoogleI cannot give enough positive feedback regarding the amazing service I received from Debbie. From the moment I went for viewing to the moment I got the keys, she was always available to answer every question. Communication was superb! Also, I got a nice “welcome home” package waiting for me when I signed all the dotted lines. Thank you Debbie!
Hi Wunmi, Thanks for taking the time to write your review for Debbie and we are glad you liked your welcome Home Move Box too !
5/5
GoogleWe sold our house with Country Properties in November last year. We were a bit concerned that it wasn't the right time of year to sell but they sold it within 2 weeks. We had around 8 different viewings and got the price we were hoping for. Big thanks to Steph and the rest of the team, great communication and a pleasure to deal with.
5/5
GoogleI had an exceptional experience working with Lucy from Country Properties. Her professionalism, knowledge, and commitment to finding the perfect property for me was truly impressive. Lucy's attention to detail and excellent communication skills made the entire process smooth and stress-free. I highly recommend her services to anyone looking to buy or sell a property. Thank you, Lucy, for your exceptional work and dedication to your clients.
Hi Saulius - thank so much for a glowing review for Lucy from our sales team. So great to hear the process was made easy for you and Lucy supported you every step of the way. If we can help in the future we'd love to hear from you.
5/5
FacebookRating only, no written review.
5/5
GoogleSuch a great friendly team at this branch & most importantly fantastic communication every step of the way. Sasha kept the chain updated throughout the buying & selling process & she was always available to deal with any queries. In the past we’ve used other estate agents in the town but Country Properties is by far the best. Definitely worth buying & selling your home with Country Properties. Thank you
5/5
GoogleEverything sorted so quickly. Sasha went about her business excellently. So helpful and always with cheer. A really excellent team. I would like to add, they also put me in touch with local tradesmen and the plumbers, Lee and Matt did an amazing job. Thumbs up all round.
5/5
GoogleWe can’t recommend Country Properties highly enough! They are very supportive and excellent communicators, keeping us informed with everything promptly. They have made the process of moving home as stress free as possible - thank you!
Thank you for your 5 star review Eve. We all wish you every happiness in your new home - if you require any help in the future, please do not hesitate to call!
5/5
GoogleRating only, no written review.
5/5
GoogleDawn and team were fast, professional and friendly when I was looking for a new property to rent. They were also very responsive when I’ve needed their help with a maintenance issue. Very happy.
Thank you Alex for your review, we are delighted to hear that you had a great experience from our team and will continue to do so, if you need any further assistance. Dawn
5/5
GoogleCountry Properties has always been incredibly helpful in managing all aspects of property management. They are very professional with an in depth knowledge that is invaluable and freely shared. My main contact Dawn Murphy is a pleasure to work with and always pulls out the stops to ensure things run smoothly and any problems are sorted out as they arise.
Roy, thank you very much for your positive feedback about me and the team, it is always a pleasure to offer you assistance and support you in the managing of your property. Dawn
5/5
GoogleChristian was personable and well-informed about the property and the town, when he showed us round a house in Church Street. He was prepared to give us ample time to view the property, and has subsequently proved forthcoming and quick to respond. He was a pleasure to deal with.
Hi Nigel, thank you for taking the time to leave such a great review for Christian. We will ensure to pass on your fantastic feedback.
5/5
GoogleChristian is brilliant at County Properties in Baldock! He went out of his way to ensure I could view multiple properties back to back, and at a time that suited me after work. I really appreciated his efforts to help me find the right property and would highly recommend him as an estate agent 🤟🏼 thank you Christian! …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ampthill has the most, with 370 reviews rated 4.8 out of 5, followed by Shefford with 366.
The 11 Country Properties offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, FC wrote: "I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ..."
8 reviews from buyers, rated 4.2 out of 5 on average. For example, Caroline wrote: "Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ..."
Yes. In The Trusted Agent 2026 awards, Shefford won Gold, Hatfield won Gold and Biggleswade won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 6 other industry awards since 2019.
