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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,169 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,169 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,907

Reviews on Trustpilot

All 6 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Charters Estate Agents are on top of the market

Charters Estate Agents are very professional in their dealings. They listen & promptly attend to client's needs, provide tailored advice and guidance based on specific client's budget and location preferences. Carolyne is on top of her job, always there to give you current market updates and to follow through with your appointments. I will refer her anytime

Uvie · 5 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Uvie, thank you for the review, it is much appreciated. Carolyn will be delighted.

5/5

Trustpilot

Excellent service particularly from Rebecca Oglesby

Excellent service from Rebecca Oglesby at ChartersDuring a difficult period in the property market where trying to find the ideal home was nearly impossible, Rebecca came to our rescue.Rebecca provided us with up to date market analysis and understood our requirements so we weren’t just having any house put in front of us. This meant we only viewed properties which ticked 90% - 100% of our boxes, saving us time and not wasting the vendors time.Professional service, best estate agent I have come across in the last 7 years or so.Thank you!

Antony · 5 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Antony, thank you for the review and Rebecca will be so happy with your feedback. Understanding your needs is the most important part and this is a wonderful review. All the best.

1/5

Trustpilot

Awful

Awful. Don't be fooled by their flashy website and fancy offices. These guys turned up with prospective viewers at my rented flat with no notice and then phoned ostensibly to 'apologise' - in fact, to tell me further booking were scheduled with less than 24 hours notice in violation of the lease.Be warned also that in 2022 they took over the portfolio and staff of St Moores Lettings, which were one of the worst estate agents in Southampton. This company lied about major problems with properties in order to tenants to get them to sign tenancies, didn't fix things in the flat properly and were generally rude, unhelpful and money-grubbing. As such, be extremely wary if renting a property from Charters that was formerly managed by St Moores as there will almost certainly be serious issues with it.

DMartin · 5 January 2023 · Charters Winchester

5/5

Trustpilot

I have let my Property with Charters…

I have let my Property with Charters for the past two years and had a great experience. From Adam Barnes and Property management team. Really helpful and informative.

Simon · 5 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Thanks Simon!

5/5

Trustpilot

Charters, Romsey were excellent.

I dealt with the Romsey office of Charters to find a new property to rent in the New Forest. I mainly dealt with Tracey but had dealings with other members of the team and found them all to be extremely helpful and supportive.The service in general was excellent and as the CEO of an International business employing many staff I can only speak extremely highly of the team at Charters, Romsey and would definitely recommend them, as my wife's and my experience was very positive. Thank You Charters Romsey team, Gavin and Laura Holmes.

Gavin · 4 January 2023 · Charters Winchester

Agent replied · 29 July 2023

Gavin and Laura, thanks so much for the review, it is great to hear! This is reassuring and we are grateful for the feedback. All the best for the future.

5/5

Google

Great experience as a first time buyer using Charters Chandlers Form

Ben · 1 January 2023 · Charters Chandlers Ford (13 Oakmount Road)

Agent replied · 30 July 2023

Thank you for the wonderful feedback Ben.

5/5

Google

Really helpful staff and found what we were looking for quickly! Special thanks to Rosie for being so fab.

Liam · 1 January 2023 · Charters Winchester

5/5

Google

Really thankful to Sarah for the help in finding our new property and helping us to understand and get through the rental process

Cam · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Hi Cam! Thank you for sharing your positive review of our service.

5/5

Google

Rosie Mott delivered a polite, professional service and gave continuous updates on the property. Recommended if you are looking for a property.

Mark · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you Mark for the review.

5/5

Google

Lovely customer service and friendly staff. The woman who show us the property was Rosie Mot which was really kind and always helpful to answer our questions.

DIMITRA · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you for the review! Have a great day.

5/5

Google

Sarah Bainbridge has been the most helpful estate agent, she’s really helped us clear up a few things that were mis-communicated Appreciate it a lot

Sarah · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you Sarah.

5/5

Google

Amazing service received from Charters, I've been dealing with Rosie and she's been really polite and friendly throughout the entire process. Would definitely recommend Charters and Rosie to anyone looking to rent

Linda · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Hi Linda. Thank you so much for reviewing the service received. Rosie will be thrilled with this feedback.

5/5

Google

Rosie from Charters Winchester has successfully let my property in Colden Common within a week of taking instruction. She's both professional & efficient. Great Job Rosie, thank you x

Steve · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Hi Steve, thank you for leaving this review!

5/5

Google

Sarah Bainbridge was excellent in helping me identify and see a range of suitable flats to rent. I was impressed with her flexibility and organising visits at a convenient time for me. Professional, punctual, well briefed and excellent at guiding me - that’s how I describe this young professional. Thank you!

Stella · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Hi Stella, your review is greatly appreciated. Sarah will be delighted with this feedback.

5/5

Google

I was very impressed by the level of service we received from everyone at Charters throughout our house sale. Mark Dryhurst was very professional and called regularly with updates and we felt completely in the loop with everything at all stages. He was also very open and upfront at the start about sale prices and length of time for different elements.

Laura · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you Laura, for taking your time to review the service received.

5/5

Google

I instructed Charters on an estate sale. All aspects of their service were excellent right from the first contact to book a valuation. The sale process took a few months but there was always clear communication from Mark and the team. Once we had agreed a sale, the progression team took over and brought the sale to a speedy conclusion. I would highly recommend Charters and would have no hesitation in using them again.

David · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you David, this is much appreciated.

5/5

Google

Outstanding service throughout, couldn’t recommend Charters highly enough! I’ve been dealing with Rosie and she has been amazing. She has gone above and beyond to ensure that all expectations were met and her communication is impeccable. Hope to deal with Rosie and Charters for the foreseeable future.

Dan · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Hi Dan, thank you for the review. Rosie will be so pleased with this feedback.

5/5

Google

Charters have successfully marketed and managed our property over the last 3 years. On the most recent tenant change they have been superb in showing potential clients around and arranging the necessary paperwork to get new tenants in on time. Throughout their customer service has been excellent.

Nick · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thanks Nick for taking your time to review the service received.

5/5

Google

I highly recommend Charters. They recently handled the sale of our property and we were absolutely delighted with the standard of service. They were professional, attentive, polite and extremely good at following up, both with potential buyers but also in handling a lot of the "behind the scenes" activities. In particular, Mark Dryhurst was outstanding. His communication skills, empathy and knowledge of the market were superb throughout. All in all, Mark and the team at Charters Winchester made the whole process quite painless and we would have no hesitation in using them again in the future.

Gordon · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you Gordon for this review! The Winchester team will be so pleased to hear this.

5/5

Google

My experience with Charters has been excellent. Rosie Mott handled all my viewings; she was responsive and on top of it all! She has been quick to understand my requirements and we have had clear and seamless communication throughout the process. Looking for a home from overseas is challenging and stressful, but Rosie really brought a lot of comfort to me by being so accessible at all times. I recommend her highly for anyone looking to let 👌

Sara · 1 January 2023 · Charters Winchester

Agent replied · 28 October 2023

Thank you Sara for the feedback, it is much appreciated.

5/5

Google

Thank you for the team at Charters for more or less managing both the purchase of our new home, as well as simultaneously going above and beyond in coordinating: a) Our mortgage offer, through a third party b) The sale of our existing property, chasing of solicitors on both sides. This played a massive role in enabling us to complete, on time, prior to the new year. Charters have by all rights exceed our expectations in what we expected. And we would very much recommend them to others. Thank you for ensuring we could spend Christmas day in our new home!

James · 1 January 2023 · Charters Farnham

Agent replied · 30 July 2023

Thank you James, for taking your time to review the service received.

5/5

Google

Charters are simply "The Best"! I placed my home on with them and it was sold within four days for the full asking price! The Charters team of Harry, Nick and Jamie were all very friendly, professional and informative; always at the end of the phone and ready to help or advise me during what can be a stressful time. To be honest Charters were my first choice within a myriad of estate agents. I will be looking to buy next year and Charters are already on my "speed dial"!

GINA · 1 January 2023 · Charters Farnham

Agent replied · 30 July 2023

Hello Gina, thank you for the feedback. The Farnham team will be so pleased with this.

5/5

Trustpilot

Special thanks for the help Lily Moores…

Special thanks for the help Lily Moores gave us every time we asked for help. Very professional and inclined towards the efficient resolution of the duties of her role. Thank you Lily, society is better with you on duty. Viorica Blendea, SO15 5BB.

Viorica · 18 December 2022 · Charters Winchester

Agent replied · 29 July 2023

Viorica, thank you for taking the time to reivew the level of service you have received. Lily will be delighted.

5/5

Trustpilot

Tom Harper and Mike Maher at the…

Tom Harper and Mike Maher at the Chandlers ford office both were supportive, great at communicating, excellent customer service. Charters is really the ONLY Estate agents to buy and sell your property through if you want a smooth process. Moving house is stressful enough which is why it is vital to have someone like Tom Harper guiding you through the whole process.

Bea · 4 December 2022 · Charters Winchester

Agent replied · 29 July 2023

Bea, thank you for the review, the Chandlers Ford team will be delighted.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.

Negotiator Awards by year, 2017 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,893 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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