Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,209 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,209 reviews on four platforms, rated 4.9 out of 5 overall.
1,339
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,912
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI met with Caroline Hope this lady has…
I met with Caroline Hope this lady has been very professional and helpful throughout this process always keeping me informed at all time thank you very much
Thank you so much for the review, it is much appreciated.
5/5
TrustpilotHouse viewing with Charters of Romsey
Recently the wife and I, have had the pleasure to be shown around a rural property in the small village of Redlynch.The sales manager Daniel has been a pleasure to deal with and certainly has accommodated our wishes.Daniel I believe is located at the Romsey branch of Charters Estate Agency. Daniel is an asset they need to hang on to.Many thanks Daniel 👍
Hi Nick, thank you for the review. Daniel will be pleased with the your response.
5/5
TrustpilotCharters exceed any estate agents!!
What can we say from start to finish Charters were nothing less than exceptional. Phil Northover from Southampton branch over saw the sale of our house from start to finish, there were a lot of bumps in the road but he kept in contact throughout and went above and beyond for us! We can’t recommend Charters enough, every time you call the office everyone is friendly and professional and calls are returned quickly. Our move was particularly stressful but made easier by using Charters, we can’t thank Phil Northover enough for all his hard work getting our house sold and us into our new dream house!
Thank you for the review Katie, it is very much appreciated.
5/5
TrustpilotWe all need a Jo when selling a house!
The sales progression lady (Jo Goddard @ Charters in Southampton / Winchester) was brilliant from the outset she kept me in the loop at every stage! Highly recommend
Hi Jordan, Thank you so much. Jo will be delighted to hear this.
5/5
TrustpilotBuy-to-let advice
We've worked with Toby Beagley and Adam Barnes from the Park Gate office to purchase, prepare and finally find tenants for a small buy-to-let portfolio, including the subsequent ongoing management.We've been very pleased with the advice we have been given, resulting in high quality tenants in high quality property. Communication throughout the process from initial consultations through to the monthly management reports has been excellent.Any issues through the approximately 18 month process were resolved very quickly.This has been a reasonable investment; we are very happy with our experience so far.
Thank you for the review Chris. We are so glad to hear you have had a positive experience so far.
4/5
TrustpilotVanessa Joy at Charters Estate Agents…
Vanessa Joy at Charters Estate Agents in Chandlers Ford was professional, attentive and communicative making the sale of our property an easy process. I would highly recommend them.
Hi Jane, thank you so much for the review. Vanessa will be so pleased with the feedback.
5/5
TrustpilotRE: Sarah Bainbridge
Myself and my partner was so amazed by the friendly, genuine care and understanding approach that Sarah brought in showing us 7 rental properties in one day.We weren't fixed on what we wanted or where exactly we wanted to be in Winchester so we had put a lot of faith into Sarah to show us a wide variety of areas and homes to help us make a decision.We arrived to the first appointment with a flat tyre and with Sarah's local knowledge we managed to park our car in a safe place so that we could still make the appointments in good time. On the drive between properties, local landmarks, especially walking routes and pubs were mentioned as both myself and my partner both love country pubs and taking long walks in nature. She made a point of telling us how we could easily find these walks from each of the properties and how easily accessible shops and supermarkets were. Overall, we were so impressed that Sarah had prompted us to book viewings for properties that we may have normally overlooked. She put together an amazing schedule and planned the route in a way that allowed us to really see the local area and enough variety of different homes, that once we were done, gave us enough information to really know what we wanted, where we wanted to be and make a clear informed decision on the day.We were so happy to have made an offer on a property that actually over exceeded our expectations and are now just waiting for all the checks to go through. The whole process so far has been quick, easy and super friendly. We both can't thank Sarah enough and Charters Estate Agents for their help in finding our new home.
Hi Yamini, thank you so much for taking your time to review the service received. Sarah will be overjoyed with your feedback.
5/5
TrustpilotGreat Service
Simon and Stephen were excellent with their service.The sale of the property was somewhat complex, however, they fully achieved the result that I required.Great communication throughout the whole process, in a open and professional manner.I highly recommend them.
Thanks Paul for taking your time to review the service received.
5/5
TrustpilotExcellent costumer care
RE: JONNY BEATTIE, SALES AGENT AT CHARTERS ESTATE AGENTS. We met Jonny when viewing potential properties for purchase. It is a very important and special moment for us as a family. Jonny was exceptional in any way. He put us at ease from the beginning with great costumer care and empathetic approach whilst remaining professional. On the follow up calls from viewing the property to putting an offer, Jonny was very efficient. He provided effective and transparent communication with us which we really valued. We cannot praise Jonny enough. Definitely, we would recommend his service to friends and family.
Thank you for the wonderful review. Jonny will be ever so pleased with this feedback.
5/5
TrustpilotThe interest generated by Charters was excellent
The interest generated by Charters Letting and the attention to the details and viewings achieved by Sara was a credit to all concerned. Most efficient and informative.
Thank you Robert, we are so glad to hear this. Sarah will be so pleased with your feedback.
5/5
TrustpilotAmazing service from Lily
Whenever there is an issue or something we need sorting Lily Moores always gets the job done hassle free!
Hi Joe, thank you so much for the review.
5/5
TrustpilotAlresford branch of Charters I could…
Alresford branch of Charters I could not recommend more highly. Charlie and his professionalism is outstanding and he has supported and guided me on my journey to purchase a house. Thank you.
Thank you, for the amazing review!
5/5
TrustpilotWhat a smooth sale!
This is the second time that i have sold through Charters and it has been a good choice both times. Selling houses is one thing, but progressing the sale through to exchange in such a smooth way is quite something. Thanks to all the team and Jo Goddard who took us through progression with ease, hopefully will be back for a third time.
Thank you for the review and selling though Charters again. We really appreciate this, hope to see you soon.
5/5
TrustpilotAlton Charters Estate Agents
Just wanted to say how welcome the Alton Charters Estate Agents made me feel. The team gave me a great experience with my property advice selling and valuation. Financial advice was very helpful and also gave me great support. Definitely a 5 start review, thank you Charters Estate Agents and would definitely recommend.
Hi, your review is greatly appreciated. The Alton team will be so pleased with this.
5/5
TrustpilotRebecca Oglesby - just amazing!
Rebecca Oglesby has made the process of buying a home for myself and my four children a real joy. Never pushy or cold, she found something that perfectly suited my budget, requirements and ultimately gives me and my family the chance to build a home for ourselves. Professional, understanding and patient, I couldn't recommend her enough.
Thank you Laura, we are so please to hear this.
5/5
TrustpilotAbsolutely fantastic!
Absolutely fantastic customer service. Staff are extremely helpful and the Vouch app used for referencing is superb.
Thanks you Craig, for taking your time to review the service received.
5/5
TrustpilotClaire Branker is amazing always very…
Claire Branker is amazing always very helpful and polite a joy to speak to regarding my let property
Thank you so much for the feedback!
5/5
TrustpilotTop Man
Very friendly, patient, efficient and caring. Has taken a lot of trouble to secure viewings and understand our needs. Many thanks Tom!
Thank you Fiona, for the wonderful review.
5/5
TrustpilotJo Goddard - outstanding Sales Progressor
Jo Goddard, the Sales Progressor, is superb. Jo is very friendly and had her finger on the pulse at all times!Thanks to her diligence and attention to detail our purchase was very smooth and stress-free.
Thank you for reviewing the service received. Jo will be delighted with this feedback.
5/5
TrustpilotCharters is one of the best estate agents
Charters is one of the best estate agents I have dealt with during my search for a property. The staff is always very professional and happy to help with any queries. I would like to thank Katie Chapman in particular and also Kevin for making the deal happen. I would highly recommend getting in touch with the sales team if you are looking to buy.
Hi Bradley, thank you for the review, it is greatly appreciated.
5/5
TrustpilotProperty Management at Charters
Clare in Property Management at Southampton, is always very efficient in dealing with any problems that occur and nothing seems to be too much trouble for her to deal with. This is very reassuring for a Landlord that there is someone you can depend on to manage your property to great satisfaction.
Thank you for taking your time to review our services, this is great to hear.
5/5
TrustpilotCharters have been helpful in my search…
Charters have been helpful in my search for my next home and selling my current home. They are flexible and accommodating and easy to deal with. I can specifically commend Katie the Sales Manager however all of their staff have been pleasant to deal with.
Hi Vincent, thanks for leaving this review!
5/5
TrustpilotGreat experience and supportive answering questions
Rating only, no written review.
Thank you ever so much for the review.
5/5
TrustpilotBeen very helpful for the first day and…
Been very helpful for the first day and also sorting out any issues sadly had to leave after three years but I would come back if I could! Big shoutout to especially lily Moore’s who’s been most helpfulSorting out any issues that we emailed or phoned about. Hopefully will be back soon. Benjamin - 51B Shirley
Hi Benjamin. Thank you for the feedback, really appreciates this.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,928 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.
