5/5
Sarah has been super awesome in…
Sarah has been super awesome in assisting me get a house. Her passion and commitment to work is admirable. She deserves more pay
Agent replied · 29 July 2023
Ike, thank you!

Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,209 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,209 reviews on four platforms, rated 4.9 out of 5 overall.
1,339
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
1,912
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Sarah has been super awesome in…
Sarah has been super awesome in assisting me get a house. Her passion and commitment to work is admirable. She deserves more pay
Ike, thank you!
5/5
Sarah Bainbridge assisted me and my…
Sarah Bainbridge assisted me and my partner during our house search. She was extremely prompt in responding to my emails to arrange viewings. She was flexible with timings, going above and beyond to suit my work schedule. She was patient with us, compassionate and helpful. Thank you so much Sarah for your time and support.
Thanks for the review Sophie, Sarah will be delighted.
5/5
Fantastic service from Jo and Mark at the Winchester branch. Thank you
Charters have been fantastic through the sale of our property. Mark and his colleagues did a great job with the marketing and sale of our house. Jo then took on the job as sales pregressor She worked tirelessly to ensure the sale completed. After a long and tricky chain she maintained professionalism and got the job done whilst communicating with us the whole time. I think it’s safe to say the deal would not have gone through without Jo. We also used their recommended solicitors, Dutton Gregory, who were equally as professional and efficient.
Emma this is great to hear, both Jo and Mark will be delighted.
5/5
Thank you to Gary and Sarah for a quick turn around for our house in Winchester. Lovely to meet Sarah and put a face to a name. Thank you for your professionalism and good humour.PositiveResponsiveness, Professionalism
Thank you Jane!
5/5
A massive thank you to the Southampton…
A massive thank you to the Southampton Lettings team! I recently let out my property and as a first time landlord, I was a little nervous about the whole process but Charters made it so simple, straight forward and pain free. A special mention to Jess and Carolyn who were fantastic start to finish. They were professional, helpful and nothing was too much. If you have a property to let (or sell) these are your agents!! Thank you again team!
Steph, thank you! You are in safe hands with Jess and the team!
5/5
Jo you’re amazing !
Jo is & has been a life saver! The fact that this is not my first purchase so I’m aware about how complicated a sale/purchase process could be … but wow I’ve never been so uneasy with a purchase with all the worrying and headache ! BUTTT Jo was amazing! The fact that my own sales estate company weren’t the one calling me to update me in the transaction but Jo was (who in fact she was someone else’s estate agent in the chain! ) it only shows how much of a good and kind hearted person she is. She definitely went the extra mile and I’m happy we all finally got what we wanted at the end ! I’m really amazed with Jo’s character and honestly she’s amazing ! Thank you Jo !
Genely, this is warming to hear and Jo will be so pleased. We are delighted that this house sale got over the line for you. All the best for the future.
5/5
Awesome experience with Charters
Carolyn from charters has been amazing. I had nightmare finding viewing, but once I registered with her, she would whatsapp me as soon as a new property is available to arrange a viewing. It felt as a friend is helping you to find a perfect place. I really appreciate the kindness and genuine efforts charters put in their services.
Thanks Shiv, this is great news!
5/5
Charters have been so friendly and…
Charters have been so friendly and welcoming. They have gone out of their way to help the move go smoothly.
Thank you Emma
5/5
Just go with Charters. Don't even think about not using them!!
We just bought a house through Charters. Their Sales progressor Jo is probably the only reason this long and particularly tricky chain actually went through. She worked her socks off for everyone in the chain, not even just her own clients. Highly recommend!!!
Thanks Lauren, we will pass this on to Jo, she will appreciate the kind words.
5/5
A professional company with platinum…
A professional company with platinum service.We have just completed the purchase of a new prestige home in Winchester in less than 8 weeks ( including the Christmas holidays )From the initial enquiry to completion the charters team were informative, totally on point, doing what they said they would do, always engaged with regular updates and incredibly efficient.Having used other estate agents in the area, they are by far the best.
Eamon, thank you for the review, it is much appreciated. Congratulations on your new home and all the best for the future.
5/5
Charters Southampton Lettings
Me and my boyfriend have been out numerous times with Charters Southampton Lettings team now and shared many a phone call and the customer service I have received is out standing! Jessica Crouch went above and beyond for us, her professionalism and love for the job did not go unnoticed! We will definitely be coming here for any needs and will be highly recommending this team to everyone!
Jessica, thank you so much for the review, this is great to hear and our Lettings Jessica will be delighted! All the best for the future.
5/5
Brilliant customer service from the…
Brilliant customer service from the lettings department. Thanks all for your help!
Many thanks Sam!
5/5
Charters Estate Agents are on top of the market
Charters Estate Agents are very professional in their dealings. They listen & promptly attend to client's needs, provide tailored advice and guidance based on specific client's budget and location preferences. Carolyne is on top of her job, always there to give you current market updates and to follow through with your appointments. I will refer her anytime
Uvie, thank you for the review, it is much appreciated. Carolyn will be delighted.
5/5
Excellent service particularly from Rebecca Oglesby
Excellent service from Rebecca Oglesby at ChartersDuring a difficult period in the property market where trying to find the ideal home was nearly impossible, Rebecca came to our rescue.Rebecca provided us with up to date market analysis and understood our requirements so we weren’t just having any house put in front of us. This meant we only viewed properties which ticked 90% - 100% of our boxes, saving us time and not wasting the vendors time.Professional service, best estate agent I have come across in the last 7 years or so.Thank you!
Antony, thank you for the review and Rebecca will be so happy with your feedback. Understanding your needs is the most important part and this is a wonderful review. All the best.
1/5
Awful
Awful. Don't be fooled by their flashy website and fancy offices. These guys turned up with prospective viewers at my rented flat with no notice and then phoned ostensibly to 'apologise' - in fact, to tell me further booking were scheduled with less than 24 hours notice in violation of the lease.Be warned also that in 2022 they took over the portfolio and staff of St Moores Lettings, which were one of the worst estate agents in Southampton. This company lied about major problems with properties in order to tenants to get them to sign tenancies, didn't fix things in the flat properly and were generally rude, unhelpful and money-grubbing. As such, be extremely wary if renting a property from Charters that was formerly managed by St Moores as there will almost certainly be serious issues with it.
5/5
I have let my Property with Charters…
I have let my Property with Charters for the past two years and had a great experience. From Adam Barnes and Property management team. Really helpful and informative.
Thanks Simon!
5/5
Charters, Romsey were excellent.
I dealt with the Romsey office of Charters to find a new property to rent in the New Forest. I mainly dealt with Tracey but had dealings with other members of the team and found them all to be extremely helpful and supportive.The service in general was excellent and as the CEO of an International business employing many staff I can only speak extremely highly of the team at Charters, Romsey and would definitely recommend them, as my wife's and my experience was very positive. Thank You Charters Romsey team, Gavin and Laura Holmes.
Gavin and Laura, thanks so much for the review, it is great to hear! This is reassuring and we are grateful for the feedback. All the best for the future.
5/5
Great experience as a first time buyer using Charters Chandlers Form
Thank you for the wonderful feedback Ben.
5/5
Really helpful staff and found what we were looking for quickly! Special thanks to Rosie for being so fab.
5/5
Really thankful to Sarah for the help in finding our new property and helping us to understand and get through the rental process
Hi Cam! Thank you for sharing your positive review of our service.
5/5
Rosie Mott delivered a polite, professional service and gave continuous updates on the property. Recommended if you are looking for a property.
Thank you Mark for the review.
5/5
Lovely customer service and friendly staff. The woman who show us the property was Rosie Mot which was really kind and always helpful to answer our questions.
Thank you for the review! Have a great day.
5/5
Sarah Bainbridge has been the most helpful estate agent, she’s really helped us clear up a few things that were mis-communicated Appreciate it a lot
Thank you Sarah.
5/5
Amazing service received from Charters, I've been dealing with Rosie and she's been really polite and friendly throughout the entire process. Would definitely recommend Charters and Rosie to anyone looking to rent
Hi Linda. Thank you so much for reviewing the service received. Rosie will be thrilled with this feedback.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Charters is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in seven years, the group and its branches: 2017, 2018, 2019, 2021, 2022, 2024, 2025.
Negotiator Awards by year, 2017 to 20242024 1 Gold, 3 Bronze and 1 Highly Commended The Negotiator Awards 2024 winners
2023 1 Highly Commended The Negotiator Awards 2023 winners
2022 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Gold The Negotiator Awards 2019 winners
2018 2 Gold and 1 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

Charters is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Winchester has the most, with 2,928 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.