Charters reviews from landlords

★★★★★ 5/5

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Cheery and thoroughly professional. A pleasure to work with.

Come rain or shine, Hayley would meet our prospective tenants on time and with a smile. Feedback was both prompt and an honest indication as to how the viewing went. If we had concerns about having a dogs in the property, she would always ask to see them and give us her thoughts as to how well they, and the tenants, behaved!

Di · 9 January 2018 · Charters

★★★★★ 5/5

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One of a kind!

I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this area and is excellent at remembering you and your needs! Her weekly property updates are informative and amusing and I look forward to receiving them. Charters overall have been an excellent agent to work with in both property search and letting and I if you are buying, selling, letting or renting property Charters and Nony are the people to use!

Penny · 1 January 2018 · Charters

★★★★★ 5/5

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Super efficient, informative and very polite

Adel was very helpful, informative and found some wonderful tenants. She promptly responded to any questions and was a pleasure to speak to on the phone or to communicate with by email. Thank you Adel!

Andrew · 28 November 2017 · Charters

★★★★★ 5/5

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Adel was highly supportive, efficient and a joy to know.

My flat was marketed at a difficult period in the market and Adel's optimism and infectious enthusiasm kept my spirits up during my rental void. She always gave me an in depth description of potential tenants which was a great help to me as I live in the flat below the flat that I let out. She was always punctual, polite, professional and engaged extremely well with potential tenants. I was informed of all viewing arrangements and was given feedback in a timely fashion. I cannot fault Adel and now that I have succeeded in finding a good tenant, I shall miss Adel's cheerful voice on the phone! Charters has done a great job and they have a good team of people.

Sarah · 27 November 2017 · Charters

★★★★★ 5/5

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Administration of Property Let

Administration of take on of my property for letting. Creation of brochure, contracts, explaining terms & conditions. Megan was very efficient, polite and professional resulting in great customer experience

Anonymous · 27 November 2017 · Charters

★★★★★ 5/5

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Efficient, courteous and knowledgeable. Rapid, reliable responses appreciated.

Rating only, no written review.

Gemma · 17 May 2017 · Charters | Head Office

★★★★★ 5/5

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Personal,efficient and thoughful handling of matters involved in new lease

Adel was extremely efficient: quick to respond to emails,or 'phone calls. Her thoughtful handling of any problem led to an excellent resolution,. She genuinely acts on behalf of both landlord and tenant.,

Sharon · 6 April 2017 · Charters | Head Office

★★★★★ 5/5

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Adel is the happiest person alive!

What a pleasure to deal with someone so happy, cheerful and efficient at a time often associated with stress. Having just rented 'our home' we have felt blessed and reassured by Adel's personal and professional handling of both us and our future tenant. The whole Charters experience has been for us a great experience and we have been enthused by the other customer testimonials that support our feelings too. Thanks for all your help and support. With much fondness. Mr & Mrs TG

Tim · 26 January 2017 · Charters | Head Office

★★★★★ 5/5

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Knowledgeable, professional, prompt and unfailingly cheerful

Adel has offered good advice, is always very professional and prompt and is unfailingly cheerful making it a pleasure to deal with her.

Robert · 20 January 2017 · Charters | Head Office

★★★★★ 5/5

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Very helpful yet thoroughly professional

Really appreciate all your help in finding right tenant and completing all the formalities in a professional way in time. Thank you.

Vidyasagar · 6 January 2017 · Charters | Head Office

★★★★★ 5/5

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Quality customer service

It has been a pleasure to deal with Adel as landlords. She is very professional, yet very personable. She has provided extremely prompt updates and information and has worked so hard to fulfill the tight deadline of our latest tenancy. We would thoroughly recommend Adel and Charters for providing an excellent customer .service.

Richard · 16 December 2016 · Charters | Head Office

★★★★★ 5/5

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Nony - Straight talking, get the job done

Nony is a real pro. I've been in the property business for 20 years and I've yet to come across anyone that comes even close. She knows her clients and goes the extra mile for each and every one no matter what time of day - or night., What sets Nony apart from the rest is that she tells you like it is - the good, the bad and the ugly, a straight talking style more agents should copy.

Page · 29 November 2016 · Charters

★★★★★ 5/5

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Management of important listed building in Alton.

Stephanie Thorne provided an excellent presentation of a landlord's management plan at an introductory meeting with new tennants. Stephanie conducted the meeting in a friendly business-like manner, immediately putting all present at ease, drawing on her background research in answer to all questions from both tennant and landlord.. The management agreement is now complete and we look forward to Stephanie providing her skills to manage "The jewel in the Crown " of Alton.. John B

John · 16 November 2016 · Charters | Head Office

★★★★★ 5/5

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Belbins Rented

Joe did an excellent job with just a few hiccups along the way but sorted a lease to my satisfaction. A pleasure to deal with whether on the phone or in person..

Jeremy · 14 November 2016 · Charters | Head Office

★★★★★ 5/5

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He has the patience of Job !

Joe has been extremely helpful in dealing with a particularly difficult tenant.

C.P · 14 November 2016 · Charters | Head Office

★★★★★ 5/5

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Adel has been very efficient and prompt upon dealing with my rental property. I was away for several weeks and left Adel to sort everything out which she did. I had nothing to worry about. Well done Adel and keep up the great work!

Shoba · 9 November 2016 · Charters | Head Office

★★★★★ 5/5

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Charters have been very professional in its dealings with me.

Adel has been well organised, well prepared and has communicated well with me. A professional approach.

Neil · 9 November 2016 · Charters | Head Office

★★★★★ 5/5

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Rating only, no written review.

Malcolm · 5 October 2016 · Charters | Head Office

★★★★★ 5/5

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excellent member of staff

Just to let you know that Adel has been so helpful, friendly and efficient. Many thanks to her and the rest of the Winchester lettings team.

Juliet · 26 September 2016 · Charters | Head Office

★★★★★ 5/5

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Very efficient and helpful and pleasure to deal with. No hesitation in recommending her to others.

Rating only, no written review.

David · 26 August 2016 · Charters | Head Office

★★★★★ 5/5

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Five stars are not enough

Very profesional , very helpful. Very pleasant to deal with. When Adel says she will do something, you know it will be done, quickly and efficiently.

ROBIN · 23 August 2016 · Charters | Head Office

★★★★★ 5/5

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Efficiency of a Swiss timepiece

Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be like as a landlord without such valuable support? Lisa Burdett has incredible depth of knowledge surrounding all administration processes and industry compliance leaving me totally reassured at all times when managing my property. The frontline staff in the branch of Jas & Lily were both instrumental in being proactive in sourcing a new tenant in a timely fashion and most importantly without loss of rent incurred! BRILLIANT - thank you Charters

Phil · 16 August 2016 · Charters | Head Office

★★★★★ 5/5

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Adel made the process of renting my property easy and stress free, always sending quick, polite and 'to the point' messages. Adel remembers everything and is swift and efficient at replying. A breath of fresh air for my first time renting a property.

Joclyn · 7 August 2016 · Charters | Head Office

★★★★★ 5/5

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Absolute pleasure to work with Adel

Adel has provided an extremely pro-active and customer focused service to us whilst our property has been rented via Charters. I cannot recommend Adel highly enough for her can do approach and extremely pleasant manner.

Guy · 3 August 2016 · Charters | Head Office