Every review we hold for the Chandlers Ford office, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsWorld Class
Our dealings with Fiona have been nothing but oustanding.. Right from the outset she kept us informed of all dealings, personally met us on site to show us around our house and took a genuine interest in our wellbeing which is really refreshing. Unfortunately things didn't work out with the property due to personal reasons , but it wasn't for the want of trying on both parts. Fiona even at one point offered us accomodation at her own house as she knew just how much this meant to us. That is most definitely going above and beyond in my opinion, she may have lived to regret however !! On a personal note Fiona is one of the nicest and kind hearted people I have I met in a long time. Her sincerity and passion is what makes her so good at her job and as my title states , is world class !!
Nina · 8 May 2017
Agent replied · 9 May 2017
Fantastic 5STAR review for Fiona - thank you Nina, she is indeed a wonderful and sincere professional. Thank you for your feedback and lovely comments.
★★★★★ 5/5
View AgentsFantastic as always.
We have been working with Fiona Light at Charters for the past 6 years, and will be continuing to do so for many years to come. Fiona is professionally excellent, knowledgable and as honest and reliable as they come. We have bought many sites from Fiona / Charters and sold them all back through them. Their market appraisals, local knowledge and values are always spot on and we always sell the properties in a very short time period. The sales team do a great job (from all branches) with following up purchasers and keeping us informed of progress. Meanwhile, Fiona is finding us the next property / plot to develop. Always a pleasure to work along side.
Alex · 8 May 2017
Agent replied · 9 May 2017
Thank you Alex for your fantastic 5STAR review for Fiona, who is a true professional. Thank you for the feedback of the branches too demonstrating the ethos of both the company and our teamwork both payoff!
★★★★★ 5/5
View AgentsEfficiency of a Swiss timepiece
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be like as a landlord without such valuable support?
Lisa Burdett has incredible depth of knowledge surrounding all administration processes and industry compliance leaving me totally reassured at all times when managing my property.
The frontline staff in the branch of Jas & Lily were both instrumental in being proactive in sourcing a new tenant in a timely fashion and most importantly without loss of rent incurred!
BRILLIANT - thank you Charters
Phil · 16 August 2016
Agent replied · 17 August 2016
Phil. This is a great review as you clearly highlight the effective team dynamic demonstrated at Charters. Thank you for your wonderful endorsement!
★★★★★ 5/5
View Agentsvery helpful advice and understanding
I have been having to navigate the waters of letting on behalf of my mother, and have no idea what I am doing! All the Charters staff I have dealt with have been very helpful and understanding of my situation, and Kirsty has been extremely helpful to me in advising how to deal with slightly tricky end of tenancy issues. She was always reassuring and I felt absolutely confident that she knew how to handle the process and give me sound advice, always happy to look over emails I needed to send etc. I can't recommend her highly enough!
Sue · 19 July 2016
Agent replied · 20 July 2016
Sue, thank you so much for your kind words in recognition of the efforts made by Kirsty and others in the Charters Lettings & Property Management team.
We are delighted to receive your 5STARS and recommendation to others...
Thank you again.
★★★★★ 5/5
View AgentsSUPER PROMPT, FRIENDLY & PROFESSIONAL
Dealing with Kirsty has been a pleasure from the start, she is always understanding and friendly, along with being utterly professional. I am always a little shocked at how quickly she fixes any issues we are having and normally am in touch with the engineer/provider to make an appointment to come out to us within half an hour of notifying Kirsty of an issue. Her promptness with solutions and general emails and management is a refreshing and a joy to deal with. Thank you Kirsty, you are a credit to Charters.
EF · 8 July 2016
Agent replied · 11 July 2016
EF - many thanks for taking the trouble to award Kirsty 5STARS for her professional service toward you.
Thank you.
★★★★★ 5/5
View AgentsExcellent customer service
Anita Andrew provided an excellent service as an estate agent for Charters during the sale process of our purchase of a custom build property by HAB. As it is complex process, Anita very competently guided us through it, providing valuable practical tips which enabled us to make choices which accurately reflected our tastes and preferences. She is remarkable with respect to her attention to detail and has been exceptional in her prompt response to all our queries. She has secured us all the information we required, in a very timely way, particularly if she did not have it to hand. We found her to be efficent, friendly and highly professional. She is clearly an asset to her organisation.
Shamim · 13 June 2016
Agent replied · 13 June 2016
Shamim, it is wonderful to read your kind words and testimonial of Anita's support during your new homes purchase of an off-plan custom build home. This is truly a unique process where Charters can offer vital customer support and we are delighted to hear that you have experienced such a positive journey so far.
Many thanks and good luck with the new home.
★★★★★ 5/5
View AgentsProactive and highly professional
Fiona is highly knowledgeable in connection with the local new build market. She has a professional confidence which resulted in an easy sale. Her understanding of our project was excellent and our requirements were fully applied. We are always impressed with Charters proactive approach to business....they call us before we need to call them....and anyone you speak to at the office is able to help. They all seem to be up to speed with each property on their books.! Overall we would strongly recommend Charters and will definitely use them again for our next project .
Lisa · 13 June 2016
Agent replied · 13 June 2016
Lisa, many thanks for this lovely testimonial highlighting Fiona's knowledge, specifically in the New Homes arena.
We can't wait until your next project with us...
★★★★★ 5/5
View AgentsHow a letting agent should be
Tracey and the team at Charters operate a very professional and slick lettings department. Despite not yet having a presence within Romsey they beat two other well established Romsey letting agents with, I have to say, little competition. They had numerous viewings, updated me regularly and more importantly found the ideal tenants. The paperwork all done by e-mal and electronic signatures is total efficiency. Why all agents do not offer this heaven knows.
Thank you for all your help.
James. L
James · 10 June 2016
Agent replied · 13 June 2016
James, many thanks for recognising the Charters difference in performance, despite regional competition! We are delighted to have proved ourselves in Romsey already and can't wait to open the doors to our new offices soon...
Thank you.
★★★★★ 5/5
View AgentsProfessional, Helpful and informative from start to finish. A+ experience
Charters have done a great job letting my property..
In particular Kirsty at Charters has helped me to go through the letting process on a few occasions now.
She is incredibly helpful. She goes the extra mile to ensure that I have understood the paperwork and she is very good at coming back with the information required quickly.. I know that any queries I have will be answered and dealt with efficiently.
I would definitely recommend Charters letting services because of Kirsty and the knowledge she brings which ensures a smooth experience.
Olivia · 8 June 2016
Agent replied · 9 June 2016
Olivia, thank you kindly for your endorsement and in particular your review of the service demonstrated by Kirsty.
Many thanks.
★★★★★ 5/5
View AgentsLisa Burdett is superb and the reputation of Charters depends upon her.
Having read the high opinions of others who have dealt with Lisa Burdett, I should like to add my unreserved praise. So much of business life these days is actually unpleasant due to incompetence and disinterest. The exact opposite is true of Lisa who is thoroughly knowledgeable, conscientious, courteous, helpful, caring and positive. In my opinion, this lady holds the whole firm together and without her, Charters fortunes would be very much the poorer. Very well done and long may this situation continue !
Graham · 6 June 2016
Agent replied · 7 June 2016
Graham, thank you so much for your wonderful testimonial and high praise of Lisa. It is lovely that you both recognise Lisa's personal efforts whilst having also taken the time to read her historic reviews, for which you confidently concur.
Many thanks for sharing.
★★★★★ 5/5
View AgentsWe needed a quick turnaround on our rental
The house we wanted to rent was perfect but we could not commit until contracts were exchanged on our house sale. Finally this was done with only 2 weeks to completion so the rental process had to be as quick as possible. Kirsty understood our position and helped move the process along through its various stages so that we could take possession with a week to spare. We found the whole Charters house rental procedure to be efficient and Kirsty was especially helpful in overcoming any difficulties.
David · 21 April 2016
Agent replied · 29 April 2016
David, thank you so much for highlighting the time sensitive nature of your recent predicament and the subsequent swift actions of Kirsty and the Charters team to successfully conclude matters.
Good Luck in your new home!
★★★★★ 5/5
View AgentsLetting your property made easy
Having rented my home out through Charters Estate agent - I felt totally supported throughout the year. Adel was always quick to respond and lovely to speak to. Emails were polite and to the point and the follow up was always reliable. Adel was also able to advise me en route as this was my first time in the role of a landlord. I was overseas for much of the time but felt that my property was on good hands. Thanks to Adel and Charters team!
Noreen · 13 April 2016
Agent replied · 15 April 2016
Hello Noreen, thank you so much for sharing your experience as a first time and overseas landlord. Congratulations on completing your fist venture and we are delighted to know that you feel you are in good hands, as you should. We pride ourselves on service and your 5STAR review is very much appreciated.
Thanks.
★★★★★ 5/5
View AgentsA Human on the End of the Line
I just wanted to say what a pleasure it was to have a real human being to consult when needing some advice on moving out and last minute issues.
Kirsty was not only human, by which I mean kind and understanding but was also exceptionally helpful, full of good advice and helpful solutions, issuing me with a copy of the guide to leaving a tenancy, giving me details of recommended cleaners etc etc.. It made the moving out process as smooth and painless as possible.
I just wanted to say thank you and to let you know how much I appreciated that help and advice from a person and not an answer machine...
Kind regards,
Sara Rollason
Sara · 22 March 2016
Agent replied · 4 April 2016
Sara, thank you for sharing feedback on your experience. Often Landlords and Tenants comment in the moment of elation at move in and rarely do we hear from a Tenant after moving out, so your kind words in true recognition of Kirsty are greatly appreciated.
Thank you so much.
★★★★★ 5/5
View AgentsBeyond Business
I have worked with Tim in two capacities. First as agent (on the sale of my house, which is still pending - sorry Tim). He is knowledgeable and incredibly courteous giving me confidence in his agency. Secondly, I went to him for his marketing expertise to help a charity I am trustee of, working to prevent and treat youth homelessness in the same geographical locations that Charters operates. He listened and agreed to offer his insight and advice where possible. Thanks to Tim, our charity was included in a Charters campaign supporting local charities. Partnerships between business and social organisations, sharing skills knowledge and insight are the future. Tim has been very open to the possibility and I hope we can collaborate more in future.
Sarah · 11 March 2016
Agent replied · 19 April 2016
Thank you Sarah, too kind!
★★★★★ 1/5
View AgentsKirsty Reed
My experience with charters as a whole has not been great at all, and I would not rent with charters ever again. But Kirsty has been amazing, it was such a relief when she became my point of contact, as I was getting responses and very promptly, she actually cared about my circumstances and any issues I had, and went out of her way to meet my needs. The company are very lucky to have her. Thank you.
Laura · 29 April 2016
Agent replied · 2 May 2016
Hi Laura. Thank you for your honest feedback. Naturally your personal experience is most disappointing to hear about, and quite rare given the volume of high praise our team members receive, thus I can tell you this will be investigated further as we do genuinely care and take all feedback very seriously.
On a much brighter note, I am delighted that Kirsty was herself able to provide you with a glimmer of the true customer service standards for which we are ordinarily so well known for.
Thank you.
★★★★★ 5/5
View AgentsA credit to the company!
Tracey was absolutely excellent!
She bent over backwards for us to get the tenancy all sorted and turned around within 4 days which is absolutely incredible - not just for the amount of work she put in but also how communicative she was with us during the whole process.
She was always on hand if we had any questions and has continued to provide an excellent level of service and customer care even after we'd moved in.
Eleanor · 31 March 2016
Agent replied · 19 April 2016
Thank you Eleanor for highlighting the efficiency and speed demonstrated by Tracey in your scenario. Delighted you are happy and all moved in.
★★★★★ 5/5
View AgentsIn safe hands
I have dealt with many letting agents over the years and without doubt have found Lisa to be head and shoulders above the others. Her unfailingly courteous and professional manner coupled with an in-depth knowledge of letting property has given me every confidence when dealing with her. She has offered extremely good advice that resulted in tenants being secured very quickly and saving me money in the process. I'd have no hesitation recommending Lisa.
Robert · 17 May 2016
Agent replied · 18 May 2016
Robert. Thank you for your lovely review highlighting both Lisa's efficient service and the impact this had on saving you money as a Landlord.
Many thanks
★★★★★ 5/5
View AgentsAs a tenant, I have had poor experiences before with Estate Agents, but Adel was like a breath of spring air. Cheerful, polite, professional and she made me feel like a valued customer, not simply a means of making money. I have been a house buyer as well as a tenant, and this was by far the best experience I have had of Estate Agents, thanks in the main to Adel.
Jon Gray
Jonathan · 7 April 2017
Agent replied · 11 April 2017
Thank you Jonathan for your fantastic 5STAR review of Adel in our Head Office Property Management team..
★★★★★ 5/5
View AgentsLisa Burdett Review
Lisa is a friendly, meticulous and professional individual, who is always a pleasure to deal with. As an overseas landlord it gives me great peace of mind and reassurance that such a capable and trustworthy individual is looking after my property interests. She is a true asset to your team and I, as I am sure many other of your clients, feel lucky to have had, and continue to have dealings with her.
Sharon · 9 April 2016
Agent replied · 12 April 2016
Hi Sharon, thank you so much. Your review as an overseas landlord is most relevant and will hopefully help others in similar situations to be reassured when seeking representation from afar. Lisa and our wider Lettings & Property Management teams regularly overcome challenges and create memorable experiences.
Thanks again.
★★★★★ 5/5
View AgentsProfessional,modern estate agency at its best.
I've dealt with Charters for many years,and they simply perform on every occasion. Robert Mott and Elliott Trodd are hardworking and intuitive in the estate agency world,and their honest excellent approach is replicated by their amazing staff,who are equally as engaged in the business.
Charters best attribute,is they get the job done,with sound advice,and I would not hesitate to keep recommending them as I have done on many occasions.
Paul Doswell
Paul · 4 April 2016
Agent replied · 7 April 2016
Thank you Paul for your overwhelming endorsement of our Directors and their staff.
We look forward to a long and happy relationship with other developments across our network.
★★★★★ 5/5
View AgentsTom went above and beyond the call in all departments
I was looking to purchase an office for my business and Tom assisted not only in finding the ideal property, enabling me to purchase off-market, but assisted with the initial design ideas for the development. At every stage of the subsequent development, Tom has assisted with information requests, providing everything I have needed to keep me appraised of market trends and values.
I cannot recommend Tom highly enough.
Jake · 5 April 2016
Agent replied · 8 April 2016
Hello Jake and thank you very much for your 5 STAR review of Tom in our Commercial team. Delighted to receive your positive feedback and endorsement.
Thank You.
★★★★★ 5/5
View AgentsFast, efficient and polite
Adel has been a pleasure to deal with. She's responded quickly and professionally to any queries we've had and has kept us well informed through out the process.
We have dealt with numerous agencies over the years and can confidently say that this was easily the most professional. Which fills us with confidence going forward that we will be well looked after whilst living at the property.
Lindsey · 5 January 2017
Agent replied · 5 January 2017
Many thanks Lindsey for your wonderful 5STAR review of Adel's customer service from our Charters Property Management team based at Head Office.
Much appreciated.
★★★★★ 5/5
View AgentsFantastic A***
Adel has been absolutely amazing, she has made the whole process of renting a great experience, on hand to answer questions almost instantaneously.
Everything has just run so smoothly, Adel has made what could have been a very stressful time run without hassle and she has actually made it a very enjoyable experience for both myself and my husband. We both cannot thank Adel enough
Darren · 12 November 2016
Agent replied · 14 November 2016
Darren, thanks for this great and honest review of Adel and her Property Management customer service whilst guiding you through the world of renting!
Delighted that you are so happy and the experience was made all the more enjoyable, thanks to Adel.
★★★★★ 5/5
View AgentsFantastic proactive agent
From meeting Simon Hake at our first viewing of a unit in Weeke, it was clear he was genuinely keen to help us find the perfect location for our first Charity Boutique. Whilst our transaction was complicated, Simon helped guide us through the process and ensure we were kept informed at all times. We would highly recommend Simon to anyone locally. Countess Mountbatten Hospice Charity
Charles · 28 June 2016
Agent replied · 28 June 2016
Charles, many thanks for your kind endorsement of Simon in our Commercial team. We are so pleased that the Winchester transaction has resulted in your satisfaction and open recommendation to others.
Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
