12 reviews from buyers, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsWorld Class
Our dealings with Fiona have been nothing but oustanding.. Right from the outset she kept us informed of all dealings, personally met us on site to show us around our house and took a genuine interest in our wellbeing which is really refreshing. Unfortunately things didn't work out with the property due to personal reasons , but it wasn't for the want of trying on both parts. Fiona even at one point offered us accomodation at her own house as she knew just how much this meant to us. That is most definitely going above and beyond in my opinion, she may have lived to regret however !! On a personal note Fiona is one of the nicest and kind hearted people I have I met in a long time. Her sincerity and passion is what makes her so good at her job and as my title states , is world class !!
Nina · 8 May 2017
Agent replied · 9 May 2017
Fantastic 5STAR review for Fiona - thank you Nina, she is indeed a wonderful and sincere professional. Thank you for your feedback and lovely comments.
★★★★★ 5/5
View AgentsExcellent customer service
Anita Andrew provided an excellent service as an estate agent for Charters during the sale process of our purchase of a custom build property by HAB. As it is complex process, Anita very competently guided us through it, providing valuable practical tips which enabled us to make choices which accurately reflected our tastes and preferences. She is remarkable with respect to her attention to detail and has been exceptional in her prompt response to all our queries. She has secured us all the information we required, in a very timely way, particularly if she did not have it to hand. We found her to be efficent, friendly and highly professional. She is clearly an asset to her organisation.
Shamim · 13 June 2016
Agent replied · 13 June 2016
Shamim, it is wonderful to read your kind words and testimonial of Anita's support during your new homes purchase of an off-plan custom build home. This is truly a unique process where Charters can offer vital customer support and we are delighted to hear that you have experienced such a positive journey so far.
Many thanks and good luck with the new home.
★★★★★ 5/5
View AgentsSuper helpful, responsive and friendly service from start to finish
Anita has been and continues to be a pleasure to work with as the agent for the new HAB home I moved into 2 months ago. She has gone out of her way to help at each stage of what would have been a more complex buying and moving in process than usual - I would most definitely recommend her.
Tom · 12 September 2017
Agent replied · 14 September 2017
Fantastic 5STAR review for Anita at Charters Land & New Homes, thank you Tom for taking the time to post a review, your comments are most appreciated.
★★★★★ 5/5
View AgentsDealings in Property
I dealt with Robert Mott on a number of property transactions and I could not speak highly enough of him and his Company, Charters.
A very professional approach in all aspects all of the time.
Thanks very much it's been a pleasure dealing with you and look forward to working with you again! Kind Regards, Andy Southcott
Andrew · 8 April 2016
Agent replied · 12 April 2016
Andy, we greatly appreciate your kind words directed at Rob, your dealings with Charters and the desire to work with us again!
Many thanks.
★★★★★ 5/5
View AgentsVery helpful and responsive to queries
Anita was very helpful guiding us through the proposed purchase of a new property, meeting us on site and following up promptly on any queries that we had.
We didn't subsequently proceed with the purchase, but Anita was still very helpful in liaising with the builders to secure the refund of our reservation fee.
Lester · 10 November 2016
Agent replied · 14 November 2016
Lester, thank you kindly for reviewing Anita's customer service throughout your attempted New Homes purchase. Better like next time and we are most definitely here to help you...
★★★★★ 4/5
View AgentsAnita is a friendly and efficient professional
Anita is a friendly and efficient professional who acknowledges communications promptly without, like so many other organisations, needing to be reminded. To my mind a very important input for client satisfaction. I would be happy to do business with her again.
Barbara · 16 June 2016
Agent replied · 28 June 2016
Barbara, thanks for reviewing Anita and our New Homes team at Charters Head Office. We look forward to helping you further whenever possible.
★★★★★ 5/5
View AgentsExcellent Commericial Agent
We recently acquired a large commercial investment off Stephanie in Southampton, she was professional, helpful and knowledgeable throughout the whole process!
Look forward to working with her in the future.
Elliott · 30 June 2016
Agent replied · 30 June 2016
Elliott, many thanks for sharing your 5STAR review following your Commercial investment dealings with Stephanie. We look forward to the next ventures together...
★★★★★ 5/5
View AgentsAbsolutely excellent
Anita was unfailingly helpful, efficient, patient and cheerful. I was glad to have had her help.
FJ · 21 June 2016
Agent replied · 28 June 2016
FJ, thanks for your 5STARS and kind review of Anita in our New Homes team at Charters Head Offices.
★★★★★ 5/5
View AgentsFairclose Terrace Whitchurch
Bretts involvement throughout my purchase was excellent, he was always prepared to take calls out of hours and go the extra mile.
Ben · 16 June 2016
Agent replied · 28 June 2016
Ben, many thanks for reviewing your Land & Development transaction, managed by Brett and the team at Charters Head Office.
I am sure we will have plenty more transactions together...
★★★★★ 4/5
View AgentsRating only, no written review.
Gerry · 17 September 2017
★★★★★ 5/5
View AgentsProfessional,personable,knowledgable and efficient
Rating only, no written review.
Tessa · 14 June 2016
★★★★★ 5/5
View AgentsProfessional helpful excellent team
Rating only, no written review.
Louise · 3 December 2015
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
