Every review we hold for the Chandlers Ford office, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsFantastic Service
Lisa has been very helpful since the start of our rental and getting the ball rolling. I have used a few letting agents but none have been as professional and helpful as Lisa at charters. We have now been in our lovely house for nearly two months. All issues are dealt with in a timely manner which is fantastic. Thank you so much for everything!
Samantha · 12 May 2016
Agent replied · 16 May 2016
Good Morning Samantha.Thank you for your kind review and comparison to previous experiences with others in the industry. We are delighted that you felt Lisa demonstrated a more professional approach. Enjoy your new home and do not hesitate to get in contact if we can help in any other way...
Thanks again.
★★★★★ 5/5
View AgentsSuper helpful, responsive and friendly service from start to finish
Anita has been and continues to be a pleasure to work with as the agent for the new HAB home I moved into 2 months ago. She has gone out of her way to help at each stage of what would have been a more complex buying and moving in process than usual - I would most definitely recommend her.
Tom · 12 September 2017
Agent replied · 14 September 2017
Fantastic 5STAR review for Anita at Charters Land & New Homes, thank you Tom for taking the time to post a review, your comments are most appreciated.
★★★★★ 5/5
View AgentsFully supported throughout renting process
I have been renting a property through charters for the past 12 months. Adel has always been on hand to support me when issues arise. I have always been able to call or email to discuss matters feeling like Adel has given me her full attention each time. I would not hesitate to recommend Adel's professionalism and helpfulness to others.
Kevin · 16 September 2016
Agent replied · 19 September 2016
Thank you Kevin for this kind endorsement of Adel and her Property Management support.
Delighted to hear everything is to your satisfaction. 5STARS gratefully received.
Thank You.
★★★★★ 5/5
View AgentsA breath of fresh air who is thoroughly professional.
Fiona Light is one of the most complete Estate Agents I have met in 30 years as a Developer.
She is always very well presented, knows the subject and is always able to give sound advice, whilst understanding the needs of those around her.
She is a pleasure to work with and her industry and commitment are commendable.
Alan · 14 June 2016
Agent replied · 14 June 2016
Thank you Alan for commenting so positively and from a Developers viewpoint on your relationship with Charters and customer service received from Fiona.
Many thanks.
★★★★★ 5/5
View Agentsexcellent service
I moved to Hursley within a week, we only had a short time to get everything organised and Kirsty was great. She kept me informed as to what was happening and gave advise if a delay occurred Kirsty was helpful, professional and tried her best to make sure we were able to move in on time. Brilliant.
Gail · 8 July 2016
Agent replied · 8 July 2016
Hello Gail, thanks for your amazing feedback. Great to hear all is well and so quickly!
Many thanks
★★★★★ 5/5
View AgentsDealings in Property
I dealt with Robert Mott on a number of property transactions and I could not speak highly enough of him and his Company, Charters.
A very professional approach in all aspects all of the time.
Thanks very much it's been a pleasure dealing with you and look forward to working with you again! Kind Regards, Andy Southcott
Andrew · 8 April 2016
Agent replied · 12 April 2016
Andy, we greatly appreciate your kind words directed at Rob, your dealings with Charters and the desire to work with us again!
Many thanks.
★★★★★ 5/5
View AgentsBusiness Sale with Joe Harvey Charters Commercial
Joe has consistently performed over the past few years in acquiring tenants for my rented properties and latterly in conducting a thorough and professional sale of a grade 2 listed property. He is likeable and energetic and his attention to detail and overview of the process is comforting. All in all a five star recommendation.
Tony · 14 November 2016
Agent replied · 15 November 2016
Tony - great review of Joe and his Commercial abilities, thank you so much for sharing your experience so that others can act upon your 5STAR recommendation.
★★★★★ 5/5
View AgentsVery helpful and responsive to queries
Anita was very helpful guiding us through the proposed purchase of a new property, meeting us on site and following up promptly on any queries that we had.
We didn't subsequently proceed with the purchase, but Anita was still very helpful in liaising with the builders to secure the refund of our reservation fee.
Lester · 10 November 2016
Agent replied · 14 November 2016
Lester, thank you kindly for reviewing Anita's customer service throughout your attempted New Homes purchase. Better like next time and we are most definitely here to help you...
★★★★★ 5/5
View AgentsExcellent Service Throughout
Tracey Docherty is a highly knowledgeable and resourceful Property Manager. Incredibly helpful throughout she went extra mile on several occasions to ensure that I understood the correct procedures in dealing with complicated issues and in doing so she made the whole process of renting easy and efficient. I would definitely recommend Charters letting services.
Ash · 21 June 2016
Agent replied · 28 June 2016
Ash, thank you for highlighting your positive experience of our Lettings and Property Management teams and for your further recommendation to others.
★★★★★ 5/5
View AgentsQuality customer service
It has been a pleasure to deal with Adel as landlords. She is very professional, yet very personable. She has provided extremely prompt updates and information and has worked so hard to fulfill the tight deadline of our latest tenancy. We would thoroughly recommend Adel and Charters for providing an excellent customer .service.
Richard · 16 December 2016
Agent replied · 19 December 2016
Richard & Sue, our thanks to you both for the overwhelming 5STAR feedback on Adel's customer service, centred in our Property Management team at Head Office.
Very much appreciated...
★★★★★ 5/5
View AgentsVery efficient and friendly service
I am new to the concept of renting. Having sold my home I needed to find a rental property in a very short time. The team at Charters were excellent. Adel was very helpful and friendly throughout the process which was dealt with very efficiently. Many thanks. Highly recommended.
Stephen · 1 August 2016
Agent replied · 1 August 2016
Thanks Stephen for your positive 5 STAR review of Adel and team Charters! Very much appreciated. Thank you.
★★★★★ 5/5
View AgentsPerfection
Lily made this a very easy process. Very quick to respond to all my questions. Kept me fully informed throughout. Even managed to get me in a week earlier than I originally requested, which really helped me.
I would fully recommend Charters to all my family and friends.
Gary · 4 November 2017
Agent replied · 6 November 2017
Thank you Gary for your lovely 5STAR review of Lily in our Head Office Property Management team, your time and feedback is most appreciated.
★★★★★ 5/5
View AgentsThank you Adel
My property was previously let via Charters and they managed to find new tenants within a set period of time without loss of rent. The customer care is 2nd to none especially by Adel who dealt with my queries very efficiently and professionally. Thank you Adel and Charters team.
Rehan · 1 June 2016
Agent replied · 6 June 2016
Mr Rehan, It is always lovely to hear honest feedback from our Landlords, as your testimony will undoubtedly help others in their decision of future representation and choice of agent.
Very delighted to receive your endorsement of Adel and the team at Charters property management.
Thank you.
★★★★★ 5/5
View AgentsHappy Customer
Lisa made the process of renting easy and efficient! A meticulous and knowledgable consultant who was always on hand should I needs throughout the process! Service is key to any business and Lisa definitely exceeded expectations always going the extra mile for a first time renter!
Emma · 9 June 2016
Agent replied · 10 June 2016
Emma, your lovely review from a 'first time renter perspective' is very much appreciated.
Thanks for your kind words.
★★★★★ 5/5
View AgentsExcellent service
Brett has been extremely helpful offering intdependant and impartial advice regarding a plot of land we are looking to develop. He is always on hand to reply to queries and point us in the right direction. We have been very impressed with the service.
Kate · 14 November 2016
Agent replied · 14 November 2016
Kate, thank you for sharing your most positive and recent Land experience with our resident Land Manager Brett. Hopefully many others in your situation will look favourably at the relationship and comments posted by you.
Thank you very much indeed.
★★★★★ 5/5
View AgentsAdel has been very efficient and prompt upon dealing with my rental property.
I was away for several weeks and left Adel to sort everything out which she did. I had nothing to worry about.
Well done Adel and keep up the great work!
Shoba · 9 November 2016
Agent replied · 10 November 2016
Shoba, thank you very much for the positive feedback on Adel for her Property Management customer service.
5STARS gratefully received. Many thanks.
★★★★★ 5/5
View AgentsAdel made the process of renting my property easy and stress free, always sending quick, polite and 'to the point' messages. Adel remembers everything and is swift and efficient at replying. A breath of fresh air for my first time renting a property.
Joclyn · 7 August 2016
Agent replied · 8 August 2016
Joclyn, thanks so much for your 5STAR review. We are delighted that your first time renting has been such a pleasant one!
Thanks again...
★★★★★ 5/5
View AgentsFiona is always a pleasure to deal with - truly the ultimate professional!
Fiona. In a nutshell - knowledgeable, professional, competent, enthusiastic and always ,a pleasure to deal with;, reflecting really well for Charters as an efficient and competent estate agents. Sums up Fiona's really positive attitude towards her work.
Derek
Lakewood Developments Ltd
Derek · 10 November 2016
Agent replied · 10 November 2016
Derek, many thanks for sharing your development experience of having dealt with our New Homes Director, Fiona.
Great to see this team getting the recognition for hard work.
Many thanks.
★★★★★ 4/5
View AgentsAnita is a friendly and efficient professional
Anita is a friendly and efficient professional who acknowledges communications promptly without, like so many other organisations, needing to be reminded. To my mind a very important input for client satisfaction. I would be happy to do business with her again.
Barbara · 16 June 2016
Agent replied · 28 June 2016
Barbara, thanks for reviewing Anita and our New Homes team at Charters Head Office. We look forward to helping you further whenever possible.
★★★★★ 5/5
View AgentsReview for Lisa Burdett
Lisa provides everything I expect from a lettings professional. She works hard, is timely , and unnusually in this day and age , is happy to provide a 'view' and a 'recommendation' ...... Well done
Nick Henderson - 6/5/16
Nick · 6 May 2016
Agent replied · 9 May 2016
Hi Nick. Many thanks for your wonderful and kind endorsement of Lisa's service. We are so pleased that you took the time to share this.
Thank You.
★★★★★ 5/5
View AgentsLetting arrangement & preparation.
Very helpful, efficient & prompt service, keeping a close eye on the process & ensuring everything is in order and sorted as promised. Very pleased with the courteous & professional service from both Lily Doswell & Kirsty Reed.
Rupert · 3 June 2016
Agent replied · 6 June 2016
Rupert, thank you for highlighting the attention to detail applied by Kirsty and the property management teams, together with the front end service initially provided by Lily at Charters in Winchester.
Thanks for sharing.
★★★★★ 5/5
View AgentsFantastic service
Adel was a fantastic support when we rented out our house. She kept me informed at all times and always replied promptly to any questions and queries. She was incredibly helpful and always had a cheerful manner.
Lu · 31 July 2016
Agent replied · 1 August 2016
Thank you Lu for highlighting the 'fantastic support' provided by Adel during your recent rental process.
Thanks so much.
★★★★★ 5/5
View AgentsAbsolute pleasure to work with Adel
Adel has provided an extremely pro-active and customer focused service to us whilst our property has been rented via Charters. I cannot recommend Adel highly enough for her can do approach and extremely pleasant manner.
Guy · 3 August 2016
Agent replied · 3 August 2016
Guy, thank you for your wonderful endorsement of Adel at our Charters Property Management in Head office.
Many thanks for sharing and for your 5STARS!
★★★★★ 5/5
View AgentsCommendation for Tracey Docherty
Really great service from Tracey who is always responsive and clear and is terrific to deal with. Living in America, it's particularly reassuring to be dealing with so effective an agent.
Many thanks
Tom Crawford
Tom · 16 June 2016
Agent replied · 28 June 2016
Tom, thank you for reviewing Tracey and the services received as an overseas landlord.
Glad to be of service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
