Every review we hold for the Chandlers Ford office, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsFriendly,courteous,service
After renting for sometime through another agent,charters bought out the company and the service recived went up,problems previously overlooked were quickly fixed or put right by the quick thinking initiative of Kirsty Reed. would recommend anyone dealing with Kirsty will have no problems as she is very friendly and has lovely telephone manner ,always quick to respond to any problem.problem solved pretty much immediately.
Andrew · 24 April 2016
Agent replied · 29 April 2016
Hi Andrew, thank you for your most kind review of Kirsty and for also recognising the differences in service received following the Charters acquisition and reorganisation of your previous agents and contacts. Glad to hear things have greatly improved to your liking.
★★★★★ 5/5
View AgentsAdel is always friendly, efficient, thorough and responsive.
This was our first time renting in the UK and Adel eased us through the process with efficiency. She is always very quick to respond to any query, and to drive problems though to resolution.
She's always cheerful, and we felt she did a good job of representing her landlord whilst at the same time showing sympathy for any issues we had.
Lewis · 19 May 2016
Agent replied · 24 May 2016
Thank you Lewis for sharing your first experience of renting in the UK.
We are delighted that Adel and Charters have together made your experience a good one.
Enjoy your new home and do not hesitate to get in touch if we can assist further.
Many thanks.
★★★★★ 5/5
View AgentsRob Mott is quite simply one of the best all round Estate Agent that I have ever dealt with.
Over well over 20 years now I have dealt Rob and found him to be excellent in terms of all aspects of estate agency from selling simple refurbished flats over the years for us to now handling multi million pound development schemes. Throughout all this time his enthusiasm and preffessionalism, and also that of his colleagues has always shone through.
Mark Moores.
Mark · 6 April 2016
Agent replied · 11 April 2016
Hi Mark and thank you so much for taking the time to endorse Rob and Fiona following an established relationship and delivery of positive property transactions, culminating in land and development schemes in more recent times.
Many thanks for sharing.
★★★★★ 5/5
View AgentsHe has the patience of Job !
Joe has been extremely helpful in dealing with a particularly difficult tenant.
C.P · 14 November 2016
Agent replied · 15 November 2016
CPT - thanks for the 5STAR endorsement of Joe and his Charters Commercial team - very much appreciated.
★★★★★ 5/5
View AgentsReally good proactive service
Simon's service exceeded all expectations. We would without hesitation instruct him again.
Simon · 28 June 2016
Agent replied · 29 June 2016
Simon, thank you for your 5STAR review on our Simon in Charters Commercial team. Glad to hear we succeed all expectations!
★★★★★ 5/5
View AgentsSuperb level of customer care.
This was our first time venturing into the rental market. Tracey added a real personal touch throughout the rental process allaying any anxieties and kept us up to date with all the information we needed. She was an outstanding point of contact throughout the year. Well done and a very big thank you.
Gwyn and Anne Evans
Gwynfor · 25 May 2016
Agent replied · 26 May 2016
Gwyn and Anne, thank you both very much for your lovely review of your recent experience with Charters and in particularly with Tracey.
Naturally we are so delighted that your first venture into the world of lettings has been so good. Good luck in your new home.
★★★★★ 5/5
View AgentsOutstanding!
We've been dealing with Tim the Marketing Director for a few years and he has always given excellent service and always gone passed and beyond the call of duty to help out where he can in many aspects of the business. He's a pleasure to deal with and his knowledge of the business is outstanding.
Warren · 14 March 2016
Agent replied · 19 April 2016
Thanks Warren, the feeling is mutual...
★★★★★ 5/5
View AgentsImpeccable service and professionalism
I have bought and sold property through Charters over the last 4 years.
The company have exceeded my expectations on all counts, maintaining a personal yet professional service. The back office team ensure all potential issues are dealt with swiftly and effectively.
I have and will continue to recommend Charters to friends and family.
Ben · 4 April 2016
Agent replied · 7 April 2016
Hello Ben, many thanks for sharing your Charters experience of both buying and selling with us over the last 4 years. Thanks for your kind words and come back again soon!
★★★★★ 5/5
View AgentsAdel has been very professional but also extremely personable .
I have been very impressed by the service Adel has provided during the process of arranging our tenancy agreement for 2 High Barn, Warnford
Her approach has been efficient, friendly and I am very grateful for the assistance she has provided in making the whole experience as painless as possible.
Rod · 17 May 2017
Agent replied · 18 May 2017
Thank you for taking the time to provide feedback. We are pleased to hear that you have been satisfied with the service provided by Adel. Your comments are very much appreciated.
★★★★★ 5/5
View AgentsKrisztian and Bea
Adel Thank you for everything! Very helpful and Rapid Reaction nice! Helped us very much because I do not speak perfect English! Therefore, it was a very great help in excellent English skills and everything else! I can only recommend everyone Charters and inside Adel!
Thak you!
Krisztian · 8 June 2016
Agent replied · 9 June 2016
Krisztian, thanks ever so much for your high praise indeed of both Adel and everyone at Charters.
Thank you.
★★★★★ 5/5
View AgentsExcellent
I've had a number of occasions to work with Adel (on both sides of the letting fence) and have always found her to be professional, polite, friendly and having that touch for making you feel like a client instead of someone to be 'processed'!
Jonathan · 25 April 2016
Agent replied · 29 April 2016
Jonathan, many thanks for your lovely review and acknowledgement of Adel's 'excellent' customer service!
Thank you.
★★★★★ 5/5
View AgentsOutstanding customer experience!
We have been seriously impressed with Tracey's approach to customer care - always courteous and friendly, whilst managing to provide everything we need very promptly and efficiently! It's a pleasure to work with Tracey and she represents everything that is great about Charters.
Richard · 25 May 2016
Agent replied · 25 May 2016
Richard & Sue, thanks so much for your wonderful words and for singling out Tracey for her customer care.
Delighted that you have so enjoyed your recent experience.
Thanks again.
★★★★★ 5/5
View AgentsCharters is exactly what an agency should be. Proactive, professional and experts in their field.
I would recommend Charters to anyone wishing to buy, sell, rent or let. They have a culture throughout the company of being proactive, and a professional drive to get the job done. Adam O'Brien, Metis Homes
Adam · 22 July 2016
Agent replied · 25 July 2016
Adam, thank you for your kind endorsement of Rob and his Land & New Homes team.
Working with property developers is something we do with real passion, backed up by fantastic support provided by our branch teams.
Thank you for working with us on this most recent and very enjoyable project and we hope there will be many more opportunities to come...
★★★★★ 5/5
View AgentsAdél Virágh-Zsupán
Adel handled the recent re-letting of my property and I found her to be very efficient, friendly and polite. Based on my experience I would have no hesitation in recommending Charters to family, friends and colleagues.
Trish · 21 July 2016
Agent replied · 21 July 2016
Trish, thank you so much for your kind words and 5STAR review of Adel and the Charters teams. Many thanks also for the recommendations...
Much appreciated.
★★★★★ 5/5
View AgentsWoodlea Park Letting
I was very impressed with Simons efficiency and attention to detail. The whole process could not of gone better and I have a very happy new tenant too!
Gary Russell
Delta Developments.
Gary · 28 June 2016
Agent replied · 29 June 2016
Gary, your 5STAR review of Simon in our Charters Commercial team is much appreciated. We look forward to many new ventures together.
★★★★★ 5/5
View AgentsExcellent negotiating skills with equally good follow-up
Very effective negotiating skills, pitting competing potential purchasers against each other, resulting in about a significant increase in purchase price. Following agreement of the sale, good follow-up ensured timely completion of sale.
David · 20 June 2016
Agent replied · 28 June 2016
David, thanks for reviewing our Land & New Homes collective efforts based at Charters Head Office.
Your 5STARS are gratefully received!
★★★★★ 5/5
View AgentsKirsty Reed at Charters
Kirsty manages a rental property for me and I have found her service very efficient and effective. She has a very pleasant manner and is charming to deal with.
Kevin Stillwell
Kevin · 27 May 2016
Agent replied · 2 June 2016
Thank you Kevin for endorsing Kirsty and the Property Management team here at Charters, for both efficiently and effectively managing your rental property.
Hopefully by sharing your experiences with other potential and local landlords we can further demonstrate our positive differences to others.
Thanks
★★★★★ 5/5
View AgentsFive stars are not enough
Very profesional , very helpful. Very pleasant to deal with.
When Adel says she will do something, you know it will be done, quickly and efficiently.
ROBIN · 23 August 2016
Agent replied · 24 August 2016
Robin, thank you for your Very, very, very lovely review of Adel and the Property Management team at Charters
5STARS greatly received.
Thanks
★★★★★ 5/5
View AgentsVery helpfull.. had all the answers...
Thankyou lisa for all your help on our first home together...
All our questions and quiries you had thr answers for... perfect!
Felisha and terry xxx
Felisha · 9 April 2016
Agent replied · 12 April 2016
Hi Felisha & Terry for your kind comments following your Charters experience.
Enjoy your first home together. Best wishes and thank you.
★★★★★ 5/5
View AgentsGreat professional
I am so glad that I had Adel as my property manager. She was always very professional, kind and available to answer all my questions.
Cidalia · 4 January 2017
Agent replied · 4 January 2017
Thank you Cidalia for your lovely 5STAR review of Adel in our Head Office Property Management team.
★★★★★ 5/5
View AgentsKnowledgeable, professional, prompt and unfailingly cheerful
Adel has offered good advice, is always very professional and prompt and is unfailingly cheerful making it a pleasure to deal with her.
Robert · 20 January 2017
Agent replied · 20 January 2017
Thank you Robert for your kind words and recognition of Adel's happy disposition and flair for customer service!
5STARS very much appreciated. Thanks.
★★★★★ 5/5
View AgentsVery helpful yet thoroughly professional
Really appreciate all your help in finding right tenant and completing all the formalities in a professional way in time.
Thank you.
Vidyasagar · 6 January 2017
Agent replied · 6 January 2017
Thanks Vidyasagar for your kind words and favourable 5STAR review of Adel in our Property Management team at Charters Head Office.
★★★★★ 5/5
View AgentsFairclose Terrace Whitchurch
Bretts involvement throughout my purchase was excellent, he was always prepared to take calls out of hours and go the extra mile.
Ben · 16 June 2016
Agent replied · 28 June 2016
Ben, many thanks for reviewing your Land & Development transaction, managed by Brett and the team at Charters Head Office.
I am sure we will have plenty more transactions together...
★★★★★ 5/5
View AgentsI've had the pleasure of working with Adel and have found her to be very professional, polite and friendly.
Stef · 24 November 2016
Agent replied · 28 November 2016
Stef, thanks for reviewing Adel at Charters Head Office with 5STARS for her Lettings and Property Management support!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
