Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,026 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Alton, Farnham, Chandlers Ford (two offices) and Alresford (Hampshire and Surrey). Together they have 4,026 reviews on four platforms, rated 4.9 out of 5 overall.
1,238
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
950
Reviews on View Agents
All 6 offices
1,830
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 264 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 384 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotLily and Tom at the park gate branch…
Lily and Tom at the park gate branch have been incredibly helpful to me and my partner. We’ve been looking for our first place together and we’ve got the perfect one and both of them knew all the answers to our silly questions as this is all new to us and Lily has continued to be in contact offering help and assistance, we can not wait to move in!!!
5/5
TrustpilotI had a really positive experience
I had a really positive experience with Charters Estate Agents. Lucie and Maddie were both incredibly helpful, professional, and friendly throughout the whole process. They were always quick to respond, kept me well informed, and went above and beyond to make everything as smooth and stress-free as possible.
5/5
TrustpilotEthan is very professional he replied…
Ethan is very professional he replied so fast to my request for the fix in my bathroom.
5/5
TrustpilotCharters in Worthing
Charters in Worthing. The member of staff, Joe Oakley was very helpful in dealing with our let property-nothing was too much trouble for him
5/5
TrustpilotOur experience with Charters has been really great
Our experience with Charters has been excellent, largely due to Emma Lee who has been amazing. Communication has been really good and Emma is always on hand to help. She has also kept in touch regularly and been pro-active in sending us information regarding any properties that fit our requirements. We have a very specific set of requirements and she has never made us feel that we are difficult in any way. If you want someone who listens to what you want and does everything they can to facilitate that, Emma and Charters are the place to look.
5/5
TrustpilotHelpful and friendly
From the minute I enquired about a property for my daughter and friends to rent while at uni Molly has been wonderful and helpful. Even when we have asked questions Molly has been swift to answer them for us.
5/5
TrustpilotDaniel Back was very helpful he told us…
Daniel Back was very helpful he told us about a new property that hadnt even come the market. We went and viewed the following saturday and loved it! We then accepted an offer from the seller and are now subject to contract awaiting for completion date.
5/5
TrustpilotCharters Park Gate
Charters Park Gate, Southampton have helped us secure our next house
5/5
TrustpilotExcellent service
Excellent service from our first contact to completion of our purchase. They kept us informed, gave friendly encouragement throughout and we had a lovely congratulations from the Sales Progressor Stephen at the end of the process. We would highly recommend.
Thank you so much for taking the time to review our service.
5/5
TrustpilotReally supportive throughout the move
Really supportive throughout the move. Friendly and understanding staff.
Thank you so much for taking the time to review our service.
5/5
TrustpilotGeorgia is my Property Manager
Georgia is my Property Manager. She is very approachable and understanding with any issues raised with her. These issues are promptly dealt with and everything put right without much wait or having left being uncomfortable in my Flat. You are an asset to Charters Georgia. Thank you
Thank you so much for taking the time to review our service.
5/5
TrustpilotJoe Oakley called to explain an issue…
Joe Oakley called to explain an issue with property,which tenant had reported, and gave all the options to resolve.
Thank you so much for taking the time to review our service.
5/5
Trustpilotthey are efficient and reliable I have…
they are efficient and reliable I have been their client for over 20 years, so speak from experience.
Thank you so much for taking the time to review our service.
5/5
TrustpilotSold my Droxford home after other agents failed
Sold my home after other agents failed. Achieved a higher price than had been advised previously, and sold it to the first person who saw it.
Thank you so much for taking the time to review our service.
5/5
TrustpilotJoe Oakley was very help
Rating only, no written review.
Thank you so much!
5/5
TrustpilotCharters Estate Agents, Park Gate
The office is ideally situated in Park Gate. The staff are very friendly and amenable. Kerry Little, Sales Manager, has been proactive throughout our search to find a new home in the area. Not necessarily an easy task, as we gave them a narrow search area!
Thank you so much for taking the time to review our service.
5/5
TrustpilotGreat team
Nice and easy process moving in, helpful when issues are discussed. Rhian was amazing and made sure any issue was resolved as soon as possible :)
Thank you so much for taking the time to review our service.
5/5
TrustpilotHonesty and Praise
A special thanks to Jorgia Tye and Brett Colman at the Chandler’s Ford branch. Although the process of our sale is currently in its final stages, I wanted to leave this review to highlight the quite simply wonderful support, professionalism and very clear work ethic that has been given to us. All of the team have been friendly and willing to help whenever necessary. Jorgia’s kind and caring approach, along with willing to go above and beyond has meant a lot to us. Our appreciation must also be given to Brett, whose knowledge and dedication helped guide us throughout this process.
Thank you so much for taking the time to review our service.
5/5
Trustpilot⭐⭐⭐⭐⭐ excellent genuine service
⭐⭐⭐⭐⭐
Thank you for taking the time to leave a detailed 5 star review.
4/5
TrustpilotThe first time I was shown round the…
The first time I was shown round the property, the young lady gave us wrong information. I was told it was a probate case, but actually it was a power of attorney case, the poor lady had not died!
Thank you so much for taking the time to review our service.
5/5
TrustpilotThank you
Kevin was amazing. Knowledgeable on properties and had a lovely working relationship with us. Thank you!
Thank you for the 5 star review
5/5
TrustpilotEllie - Bishops Waltham
Ellie from Bishops Waltham did so much to help us get our offer accepted on our first home. Nothing has ever been too much trouble - she’s so personable, friendly and easy to talk to. All our emails have been responded to with urgency and we would hugely recommend her. Charlie, the Branch Manager, was also a pleasure to interact with and made the offer process feel completely stress free.
Thank you for taking the time to leave a detailed 5 star review.
5/5
TrustpilotA great asset
Josh could not have been more helpful.We look forward to finding out next home through Charters.
Thank you for leaving us a 5 star review.
5/5
TrustpilotIncredible service!
Ollie at Charters Estate Agents in Brighton has just been incredible. He’s kept me completely up to date with potential viewings, and I’ve felt extremely looked after. When properties have come up he’s contacted me so quickly. I’m very grateful for being so well informed. Thanks Ollie :)
We apprecaite you taking the time to leave a 5 star review, thank you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Charters has 4,026 reviews across its six offices, rated 4.9 out of 5 overall: 1,238 on Google, 8 on Facebook, 950 on View Agents, 1,830 on Trustpilot.
Winchester has the most, with 2,806 reviews rated 4.9 out of 5, followed by Alton with 318.
The six Charters offices, by town:
264 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
384 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.
