Trusted Agent profile · Hampshire and Surrey

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Charters reviews in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,116 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,116 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,294

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

View Agents logo

5.0 / 5

950

Reviews on View Agents

All 6 offices

Trustpilot logo

1,864

Reviews on Trustpilot

All 6 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Our experience with Charters has been really great

Our experience with Charters has been excellent, largely due to Emma Lee who has been amazing. Communication has been really good and Emma is always on hand to help. She has also kept in touch regularly and been pro-active in sending us information regarding any properties that fit our requirements. We have a very specific set of requirements and she has never made us feel that we are difficult in any way. If you want someone who listens to what you want and does everything they can to facilitate that, Emma and Charters are the place to look.

Julie · 24 September 2026 · Charters Winchester

5/5

Trustpilot

Helpful and friendly

From the minute I enquired about a property for my daughter and friends to rent while at uni Molly has been wonderful and helpful. Even when we have asked questions Molly has been swift to answer them for us.

Shirley · 24 September 2026 · Charters Winchester

5/5

Trustpilot

Charters Park Gate

Charters Park Gate, Southampton have helped us secure our next house

Customer · 24 September 2026 · Charters Winchester

5/5

Trustpilot

Excellent service

Excellent service from our first contact to completion of our purchase. They kept us informed, gave friendly encouragement throughout and we had a lovely congratulations from the Sales Progressor Stephen at the end of the process. We would highly recommend.

Lara · 23 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you so much for taking the time to review our service.

5/5

Trustpilot

Really supportive throughout the move

Really supportive throughout the move. Friendly and understanding staff.

Karen · 23 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you so much for taking the time to review our service.

5/5

Trustpilot

Georgia is my Property Manager

Georgia is my Property Manager. She is very approachable and understanding with any issues raised with her. These issues are promptly dealt with and everything put right without much wait or having left being uncomfortable in my Flat. You are an asset to Charters Georgia. Thank you

RIZWANA · 23 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you so much for taking the time to review our service.

5/5

Trustpilot

Joe Oakley called to explain an issue…

Joe Oakley called to explain an issue with property,which tenant had reported, and gave all the options to resolve.

Jay · 23 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you so much for taking the time to review our service.

5/5

Trustpilot

they are efficient and reliable I have…

they are efficient and reliable I have been their client for over 20 years, so speak from experience.

Julia · 23 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you so much for taking the time to review our service.

5/5

Trustpilot

Sold my Droxford home after other agents failed

Sold my home after other agents failed. Achieved a higher price than had been advised previously, and sold it to the first person who saw it.

John · 23 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you so much for taking the time to review our service.

5/5

Trustpilot

Joe Oakley was very help

Rating only, no written review.

Timothy · 23 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you so much!

5/5

Trustpilot

Charters Estate Agents, Park Gate

The office is ideally situated in Park Gate. The staff are very friendly and amenable. Kerry Little, Sales Manager, has been proactive throughout our search to find a new home in the area. Not necessarily an easy task, as we gave them a narrow search area!

Julia · 23 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you so much for taking the time to review our service.

5/5

Trustpilot

Great team

Nice and easy process moving in, helpful when issues are discussed. Rhian was amazing and made sure any issue was resolved as soon as possible :)

George · 23 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you so much for taking the time to review our service.

5/5

Trustpilot

Honesty and Praise

A special thanks to Jorgia Tye and Brett Colman at the Chandler’s Ford branch. Although the process of our sale is currently in its final stages, I wanted to leave this review to highlight the quite simply wonderful support, professionalism and very clear work ethic that has been given to us. All of the team have been friendly and willing to help whenever necessary. Jorgia’s kind and caring approach, along with willing to go above and beyond has meant a lot to us. Our appreciation must also be given to Brett, whose knowledge and dedication helped guide us throughout this process.

Ian · 23 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you so much for taking the time to review our service.

5/5

Trustpilot

⭐⭐⭐⭐⭐ excellent genuine service

⭐⭐⭐⭐⭐

Deepthi · 23 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you for taking the time to leave a detailed 5 star review.

4/5

Trustpilot

The first time I was shown round the…

The first time I was shown round the property, the young lady gave us wrong information. I was told it was a probate case, but actually it was a power of attorney case, the poor lady had not died!

Stella · 22 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you so much for taking the time to review our service.

5/5

Trustpilot

Thank you

Kevin was amazing. Knowledgeable on properties and had a lovely working relationship with us. Thank you!

Eleanor · 22 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you for the 5 star review

5/5

Trustpilot

Ellie - Bishops Waltham

Ellie from Bishops Waltham did so much to help us get our offer accepted on our first home. Nothing has ever been too much trouble - she’s so personable, friendly and easy to talk to. All our emails have been responded to with urgency and we would hugely recommend her. Charlie, the Branch Manager, was also a pleasure to interact with and made the offer process feel completely stress free.

Beth · 22 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you for taking the time to leave a detailed 5 star review.

5/5

Trustpilot

A great asset

Josh could not have been more helpful.We look forward to finding out next home through Charters.

Neil · 22 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you for leaving us a 5 star review.

5/5

Trustpilot

Incredible service!

Ollie at Charters Estate Agents in Brighton has just been incredible. He’s kept me completely up to date with potential viewings, and I’ve felt extremely looked after. When properties have come up he’s contacted me so quickly. I’m very grateful for being so well informed. Thanks Ollie :)

Eb · 22 September 2026 · Charters Winchester

Agent replied · 25 September 2026

We apprecaite you taking the time to leave a 5 star review, thank you.

5/5

Trustpilot

I have recently sold my house through…

I have recently sold my house through Charters in Alton. I thought Sarah, Toby and the team were excellent, not only did they sell my house in the first 2 weeks, they also got me asking price. Once my sale was agreed I dealt with Gary Hansford who was nothing short of exceptional. He was extremely efficient, patient and did a great job in managing the process through to completion. I would highly recommend Charters in Alton.

Tim · 22 September 2026 · Charters Winchester

Agent replied · 29 July 2023

We apprecaite you taking the time to leave a 5 star review, thank you.

5/5

Trustpilot

Excellent service from Joe Oakley

Overall - this was really good customer service. It took a bit of chasing to speak to someone who could help me with my issue, but when I was able to speak with the property manager, Joe Oakley, he was extremely efficient and prompt with his help, and the matter was resolved within minutes.

Lucy · 22 September 2026 · Charters Winchester

Agent replied · 25 September 2026

We apprecaite you taking the time to leave a detailed review, thank you.

1/5

Trustpilot

They will never, ever take you off of their email list

Stop bloody emailing me! I have unsubscribed from their emails about 10 times and they don't stop. I've never rented from them and I only called them once to book a viewing and they have incessantly emailed me about properties ever since. Shut up, go away, get bent

Will · 22 September 2026 · Charters Winchester

5/5

Trustpilot

Business-like Charters

Charters were a revelation to deal with, I have been a landlord for over 35 years and in that time have rented a number or properties, and dealt with a number of agents. Charters were always extremely professional in their approach, keeping me fully informed at all times during relets. they were courteous and friendly but above all always business-like. I would have no problem in recommending them to other landlords and/or tenants. I found their managers Jenna Miles and Kamila Manila particularly helpful in my dealings with them.

Ian · 22 September 2026 · Charters Winchester

Agent replied · 25 September 2026

Thank you for your detailed 5 star review.

5/5

Trustpilot

Would recommend

Lucy was great. We were juggling another offer at the same time and needed things to move quickly, and she made sure we didn't miss out on the flat we really wanted. She was responsive and efficient throughout. Would highly recommend Lucy and the team.

Lucy · 22 September 2026 · Charters Winchester

Agent replied · 25 September 2026

We apprecaite you taking the time to leave a 5 star review, thank you

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,840 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

264 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

384 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.

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