Trusted Agent profile · Hampshire and Surrey

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Charters reviews in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,116 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,116 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,294

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

View Agents logo

5.0 / 5

950

Reviews on View Agents

All 6 offices

Trustpilot logo

1,864

Reviews on Trustpilot

All 6 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

View Agents

Buyer and Seller

Charters handled both the sales of my current property and the purchase of our new home. Throughout the process they were very good in terms of their flexibility in viewings (one of the only agents to do Sundays and evenings) and overall their communication was excellent throughout the process. Very pleased with their performance leading to completion taking place within 10 weeks of our property first being made available.

Matthew · 1 December 2015 · Charters Winchester

Agent replied · 24 March 2016

Matthew, thank you for recognising the efforts of our staff for conducting viewings late in the evenings and across the weekend, including Sundays! Delighted to hear of your favourable experience. Thank you.

5/5

View Agents
Seller

Personal, efficient and excellent service

The service and support we received during our sale was excellent. Twice the chain of transactions almost fell apart and the team were able to work quickly to ensure that everything stayed on track, even if it took longer overall. There was always a personal feel to the service and we are very happy to recommend Charters as an estate agent for sellers.

Isa · 30 November 2015 · Charters Winchester

Agent replied · 24 March 2016

Isa, thank you for sharing your experience. It sounds like it wasn't without complication, but we are delighted to hear the Charters service and spirit drove it to a successful conclusion! Thank you.

5/5

View Agents

Great service, a joy to do business with.

Over the last year I have both bought and sold through Charters. They handled the sale of my property very professionally, giving me great advice and keeping me informed at all times. The Sale was agreed within a few days of the property going to market achieving a great price. Later on this year I purchased a new property which was found by Charters. They found me numerous properties that met my requirements and provided excellent service through to completion. I have and would continue to recommend most strongly their services. I would especially like to commend John for his help in valuing and getting my property ready for sale. Nony for how she handled negotiation for both my sale and purchase. Leanne for keeping everything running smoothly .

Laurent · 30 November 2015 · Charters Winchester

Agent replied · 24 March 2016

Super summation of your experience in Winchester, thank you Laurent. We shall certainly pass your feedback to each member of the team singled out for comment! We look forward to helping you again...soon!

5/5

View Agents
Tenant

Charters have always tried their upmost to make us happy

We were looking for a long time for the perfect property to rent on a budget which is not easy to do in Alresford but they always kept us updated with possible properties and everyone in the Alresford Branch are great at what they do, but Connor was absolutley brilliant and couln't do enough for us. We are finally very settled in our flat and its all thanks to all the hard working staff at Charters Alresford.

Kirsty · 29 November 2015 · Charters Alresford

Agent replied · 8 March 2016

Thanks for your very positive feedback on the team in Alresford...

5/5

View Agents
Buyer

Great friendly and efficient service

Charters in Alton were in constant touch with properties that we might be interested in and when we eventually offered and bought through them they were really helpful and efficient. Lovely friendly people too.

Rosemary · 28 November 2015 · Charters Alton

Agent replied · 24 March 2016

Rosemary, we really appreciate your comments and reference to 'lovely friendly people too'... Thank you so much.

5/5

View Agents
Seller

Friendly efficient service

Janet · 27 November 2015 · Charters Farnham

Agent replied · 24 March 2016

Thank you Janet for the positive summary!

5/5

Google

We recently completed on a buy-to-let property in Winchester. Charters gave great service, they're highly professional and always approachable, by far the best estate agents in Hampshire.

Sam · 30 October 2015 · Charters Winchester

5/5

Facebook

Rating only, no written review.

Amy · 24 August 2015 · Charters Winchester

1/5

Facebook

Don't let Charters manage your property, you have been warned!

Ian · 20 July 2015 · Charters Winchester

5/5

View Agents
Seller

Kept me sane

Dear Sue, Just a little note to say thank you so much - for everything. You kept me sane and I appreciate you letting me "rant" when I needed to. I wish you every success and am only sorry that I never got to meet you. If you are ever in Lyme Regis do look us up, you would be very welcome. The house is complete chaos at the moment but the sun is shining and the sea blue. Take care and thanks again for everything, With love Cathy

Cathy · 10 March 2015 · Charters Alton

Agent replied · 24 March 2016

Thank you Cathy for your review. We hope life treats you well on the South coast - perhaps Charters will expand our network towards you!

5/5

Google

Rating only, no written review.

Charters · 12 February 2015 · Charters Alton

5/5

Google

Rating only, no written review.

Charters · 10 February 2015 · Charters Alresford

Agent replied

Thank you?!

4/5

Google

Charters provided us with a good service and we must congratulate David & Elliot on their stoicism while trying to find us our ideal property. It was a long time coming but well worth it in the end.

James · 30 October 2014 · Charters Winchester

5/5

Google

Charters look after a Winchester rental property for me. My experience is that their team responds very quickly, both to finding a tenant and dealing with any maintenance problems which may arise. One cannot ask for more! Colin Hulme

Colin · 30 October 2014 · Charters Winchester

5/5

Google

Back in October we gave instructions to Charters of Alresford to sell our house. Tim Griffin thought that an Open Day would be the way to go for us and not to have any viewings before that. 17 days later, in the pouring rain, Tim showed 9 couples around the house and 3 days after that we had had four extremely good offers and the sign outside out house changed to Sold (subject to contract)!! We moved 78 days later! The service we received from Charters was not only excellent but friendly, nothing seemed to be too much trouble. We can highly recommend Charters and would like to say a very BIG thank you to everyone in the Alresford office. Richard and Linda Gifford-Hull

Linda · 30 October 2014 · Charters Winchester

5/5

Google

I have just completed the purchase of my new home through Charters, and having also previously sold a property through them, I cannot recommend them highly enough if your buying or selling in Winchester. From start to finish, the whole team are refreshingly unpretentious, attentive and driven to secure sales for both vendor and buyer; which whether you love them or hate them, that is what Estate Agents are here for!

Ben · 30 October 2014 · Charters Winchester

5/5

Google

I want to thank Charters in Winchester for their excellent service & would thoroughly recommend them to everyone selling or buying a property. I was particularly reassured by my contact in Winchester, Leanne who was always at the end of the phone to explain any questions I had, she was extremely helpful and made the whole process from sale to completion go through without stress, which I have never experienced before.

AJ · 30 October 2014 · Charters Winchester

5/5

Google

We have recently exchanged on a new build property that has been sold through Charters of Winchester and the advice, support and general contact and information has been fantastic from the day we offered. Fiona showed us around our future house (that was a building site when we saw it) 6 months ago and form that day until exchange in June has always been on the end of the phone keeping us up to date and informed of how everything is progressing. Fiona has managed to liaise between us and the developer over the last 6 months to make some minor changes to the house that has resulted in us getting our dream home. I have no doubt that without her help and support we would not be in the position we are now; about to move into our lovely new property! Thank you for everything and if anyone is wondering which agent to go for I would thoroughly recommend Charters of Winchester.

Christian · 30 October 2014 · Charters Winchester

5/5

Google

What a team and what great service! The team at Charters have acted for me in both selling and letting properties and both experiences have been outstanding! When marketing a property for sale they manged to secure a buyer at full asking price ( At a price I thought to be a little ambitious!) within 24 hours of being instructed. A refreshing experience to have an agent being pro active! On the lettings side they recently took over a property from another agent, not only did they find a new tenant that moved in within three days of the old tenant vacating they also manged to secure 10% more rent than I was previously getting. Fantastic best describes my experience of Charters.

Matthew · 30 October 2014 · Charters Winchester

5/5

Facebook

Proactive and professional!

Caroline · 11 September 2014 · Charters Winchester

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,840 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

264 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

384 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.

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