Charters reviews

★★★★★ 5/5

Google

We recently viewed a property at Bruchhurst Lodge with Kristie Stone from Charters Farnham, and the experience was outstanding from start to finish. Kristie was professional, friendly, knowledgeable, and incredibly helpful throughout the viewing. She took the time to answer all of our questions thoroughly and provided valuable information about the property and the local area. Her approach was never pushy; instead, she made us feel comfortable and gave us the space we needed to properly explore the property while remaining available whenever we needed assistance. What stood out most was Kristie’s excellent communication and genuine enthusiasm. She clearly cares about helping clients find the right home and goes the extra mile to ensure a positive experience. We would highly recommend Kristie Stone and the team at Charters Farnham to anyone looking to buy or rent a property. Thank you, Kristie, for your professionalism and exceptional service.

Nergis · 23 June 2026

★★★★★ 5/5

Google

I would highly recommend Charters Estate & Letting Agents in Farnham, and especially Kirstie Stone. Almost four years ago, my family and I came to the UK from Ukraine because of the war, and finding a rental home at that time was extremely difficult. With pets, it felt almost impossible, as many agencies and landlords were not willing to consider our situation. We mainly dealt with Kirstie, and she was incredibly kind, professional and understanding. She took the time to listen to our circumstances and helped us secure a home when we really needed stability and support. Her help made a huge difference to our family during a very difficult period, and we have always remembered and appreciated it. We are very grateful and would happily recommend Kirstie and Charters Farnham.

Kostiantyn · 23 May 2026

★★★★★ 5/5

Google

Josh, Mitch, Peter and the team at Charters Farnham have been fantastic. From valuation to exchange they have handled the sale of our house with great professionalism and have always been open and honest with us. Having tried with another agent previously I am delighted that we tried Charters and wouldn't hesitate to recommend them.

Tom · 23 July 2026

★★★★★ 5/5

Google

We have worked with Jacqui and Kirstie in the Farnham office lettings department for many years. Their advice is considered and relevant to both our properties and the prevailing market conditions and has led to many successful lettings. They are a great asset to have on our team of advisers.

Sonja · 23 July 2026

★★★★★ 5/5

Google

We had been searching for a flat for over three months before we met Kirsty Stone. It had been a very difficult time for us. As new omens from Ukraine communication was a challenge and we were losing hope. When we met Kirsty everything changed. She was amazing and seemed to understand us and read our emotions just by looking at us. Kirsty was kind, patient and supportive. She reassured us with her calm,confident voice and warm smile. Thanks to Kirsty we found our new home and couldn't be happier. We are deeply grateful for her professionalism, kindness and humanity. We honestly don't know what we would have done without her.

Саша · 13 November 2025

★★★★★ 5/5

Google

A few months ago I emailed 6 agents in Farnham about our search for a property. Shortly after I got a reply from Kirstie Stone including a useful questionnaire about what we were looking for. Kirstie has been so kind and patient with us as our circumstances are a little tricky as we are moving to the UK after many years overseas. We signed for a property today, Kirstie was literally the only person that replied to our original email and, despite having spoken and given details to several other agents, the only person that continued communicating with us until we managed to secure a property. Kirstie is an absolute gem and I’m not sure what we would have done without her!!!

Matt · 13 November 2025

★★★★★ 1/5

Google

I used Charters Farnham to sell my property and I would not recommend them for the reasons below. Initially I was impressed by the effective and timely communication made by Nick that was better than all the other local agents in all credit to them. However, looking back now, I feel that my property was overvalued in order to win my business which led to the property being on the market for 6 months with two price reductions. I ended up selling my property for around 7% less than their evaluation. (circa 20k) Although this was a tough pill to swallow, I agreed to accept the offer on the condition that the buyers used quality solicitors at Charter's recommendation, to ensure a smooth and quick sale. The buyers complied; however, this was when the true incompetence and laziness of Charters was exposed. It took a further 6 months from accepting the offer to exchanging on the property, which was a chain free sale! This was partly due to the complete lack of effort from Charters to progress the sale. Progress was only ever made when I called/emailed asking for updates. There were multiple occasions that were I hadn't asked for an update in a few weeks that I discovered absolutely nothing had been done by the agents or their solicitors that came at their recommendation. Towards the end of the process, I had asked for them to continue to progress the sale to which I received an email saying ‘I have left them both to sort’, meaning that they were not going to continue progressing the sale and would continue to solely rely on the poor solicitors they had recommended to proceed the sale. The solicitors that came at Charter’s recommendation were also completely inept. We had to set the date the exchange on three occasions which had to be moved due to tasks not being completed by them in time. On one occasion, the solicitor in charge of the case took annual leave for the date we were supposed to exchange as they had forgot we were supposed to exchange that day! When I asked Charters to speak to the firm to see if anyone else could handle the case to exchange that day, they said they couldn’t get hold of anyone and that we would have to wait. After this, I called the solicitors who understandably wouldn’t let me speak to them, but thankfully offered a direct number to a senior partner that I could give to Charters to call, since Charters told me that they couldn’t get through to anyone… Conveniently after this, they managed to get through to a senior partner who was shocked at the lack of progression and communication and thankfully took over the case which meant we exchanged a few weeks later. To summarise, I am completely disappointed and frustrated with Charters due to complete lack of urgency, professionalism and laziness displayed by them. It’s infuriating that despite this incompetence, their fee was double that of my solicitor, yet failed to carry out the core part of the job that they were paid to do; progress the sale.

Jack · 13 October 2025

★★★★★ 5/5

Google

We have had an excellent experience with Charters Estate Agents, especially with Kirstie, who has helped us secure a rental property not just once, but twice over the years. She has always been professional, friendly, responsive, and incredibly supportive throughout the entire process. She made what can often be a stressful experience feel smooth and straightforward, always keeping us informed and answering any questions we had promptly. Thank you, for the entire Charters team, for your outstanding service. We would highly recommend Charters to anyone looking to rent a property.

Nimasha · 23 July 2026

★★★★★ 5/5

Google

We were so well looked after by the team at Charters Farnham from start to finish. Nothing was ever too much trouble, and they made the whole experience stress-free. They found us a wonderful little cottage and guided us through every step, making sure everything went as smoothly as possible. The team were always professional, and incredibly efficient. Their spacious, and welcoming office in Farnham reflects the excellent service they provide. I wouldn't hesitate to recommend Charters Farnham to anyone looking for an estate agent that genuinely cares about its clients.

Caroline · 23 July 2026

★★★★★ 5/5

Google

Josh and the charters team were fantastic at selling my property with clear communication all the way especially important to me as I’m located in Australia. Josh made the whole process easy and stress free Highly recommend

Brian · 23 April 2026

★★★★★ 5/5

Google

I had a great experience with Marie-Claire Potts from Charters Farnham. She is always very helpful, kind, and professional. She handles all issues reported quickly and keeps me well informed with clear communication throughout. It is very reassuring to know everything is being taken care of so efficiently. I truly appreciate her support and excellent service, Thank you!

Marium · 13 October 2025

★★★★★ 5/5

Google

Kirstie Stone is top notch and you should consider yourself extremely lucky if she happens to be the agent you are working with for your property. She is extremely knowledgeable, as well as kind and helpful. Kirstie helped me to move from Switzerland to the UK and it was completely seamless and we got everything sorted in a short amount of time. She still works with my landlord to manage my tenancy and makes things so easy, 3 years later and I couldn't be happier. 10/10 experience.

Yusuf · 17 January 2025

★★★★★ 5/5

Google

Jacquie and Kirstie were absolutely fantastic in helping me let my flat. The personal touch that Charters have really made me feel safe and secure, and all communication has been clear, concise and very helpful. I'd highly recommend them to anyone thinking of buying, selling or letting a property.

Thomas · 13 December 2025

★★★★★ 5/5

Google

I would highly recommend Kirstie Stone from Charters in Farnham for any lettings arrangements. She quickly arranged a viewing for us on a property in a sought after location and was very efficient in following up with the landlord and securing our tenancy. We are particularly grateful to her as we are moving from overseas and she accommodated our request of a virtual viewing and immediately followed up with videos of the property so we could easily decide whether it was right for us in lieu of viewing it in person. She also quickly answered our MANY queries whilst we completed the tenancy admin and supported us throughout the process. We really appreciate all her help and she made a normally stressful process run smoothly and hassle free. Thank you Kirstie :)

Amy · 6 December 2024

★★★★★ 5/5

Google

Second time renting through Charters, and I couldn’t ask for more! Both times Kirstie Stone has helped me find the right property and I totally feel that she is able to understand my needs and help me achieve them. Any questions or concerns that I have had Kirstie is able to help, and I couldn’t fault my experience with her. Chatters as a company are also great and extremely fast fixing a small issue with the boiler. Highly recommend.

Anna · 7 December 2024

★★★★★ 5/5

Google

Really pleased with the service from Charters. The team was approachable, efficient, and kept everything running smoothly. A special mention to Jacqui and Kirstie, who were brilliant from start to finish. Would definitely recommend.

Jeevan · 23 March 2026

★★★★★ 5/5

Google

I would totally 100% recommend Megan Morgan mortgage adviser. Megan was very professional, polite and explained everything clearly, very helpful. She is extremely knowledgeable and has been absolutely amazing from start to finish with everything. She set my mind more at rest. She was available all the time to answer any questions I had and would always return my calls. She explained everything really well and clearly. I felt so supported through the process. She assisted me with finding the right mortgage provider for me and my particular situation. I also appreciated her friendly disposition. Thank you so much Megan Morgan for all your help and support while buying our first home. You were so helpful. I would definitely recommend her services to everyone. Huge thanks.

Alena · 13 November 2024

★★★★★ 5/5

Google

So pleased that we chose Charters to sell our house. We were kept informed every step of the way. Everything was done in such a professional and efficient manner and all the staff members were brilliant. I can’t rate them highly enough.

Linda · 13 December 2025

★★★★★ 5/5

Google

Nick, Josh and the team at Charters have been brilliant in regards to my purchase of a house in Fleet they listed. They have been so helpful, understanding, supportive and available whenever I've needed to view the house, speak about status of the chain, support in pushing parties forward and just a genuine pleasure to deal with. Can't recommend them enough. Thanks all.

Rebekah · 12 April 2025

★★★★★ 5/5

Google

I can’t thank Kirstie, Lucy, and Jackie enough for their help. I’d been struggling to find a home that accepted pets and was close to giving up and moving back with family when they called me at just the right moment, and it turned out to …

John · 13 September 2025

★★★★★ 5/5

Google

Marie-Claire at Charters Farnham - As a business owner of cleaning company I’m working with so many estate agents, and can’t recommend highly enough Maz at Charter Farnham. She is so easy to deal with and she is a big professional !!!

Sunny · 13 October 2025

★★★★★ 5/5

Google

Charters came across as very professional. When booking a viewing they are very quick to respond and always keep you informed about new properties. They understand what you are looking for and support you in finding your new home. During the viewings they were so informative and helpful. I am so amazed at their communication skills and excellent customer service provided by Josh Futcher. Thank you Josh and team. I would highly recommend Charters.

Sami · 27 July 2024

★★★★★ 5/5

Google

Outstanding service from Charters Estate Agents I’ve used Charters Estate Agents for the past 15 months and have been extremely impressed with the service throughout. Their fully managed service has made being a landlord incredibly straightforward, with any issues, whether plumbing, gardening, roofing, electrics or anything else, dealt with quickly and efficiently. Last year, they found excellent tenants for my property within a month. More recently, my existing tenants unexpectedly decided to leave, but Charters once again delivered. A new tenant was found, fully checked and agreed to move into the flat within just five weeks, an excellent result given the circumstances. A special mention must go to Jacqui and Kirstie, who have been fantastic and played a key role in finding the new tenant. They have both been incredibly helpful, responsive and professional throughout. I’m very happy with Charters and would have absolutely no hesitation in recommending them to other landlords. Great service, excellent communication and a very impressive fully managed service. Highly recommended.

Denis · 20 August 2026

★★★★★ 5/5

Google

Kirstie was fantastic to work with in the search for our next rental property. She was very warm and welcoming, understood our position and took the time to actually listen and learn about as as renters. She was extremely efficient at …

Jess · 13 September 2025