Charters reviews from sellers

★★★★★ 5/5

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Fantastic experience throughout

Charters were absolutely excellent from the beginning to the end of our home sale. We were impressed with their customer focused service, they kept us informed throughout, feedback was always given and the viewings were handled with professionalism and most importantly with enthusiasm. Jonny was a pleasure to deal with, easy to talk to, professional but friendly. He always gave timely feedback and offered plenty of advice and we always felt that our custom was important. We never felt hurried and questions were always answered fully and frankly. I would highly recommend Charters and Jonny as a shining example of how an Estate Agent should treat their customers.

Wendy · 28 September 2017

★★★★★ 5/5

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Sale of Tumblewood, Ash Green.

Tim and his team were very polite, and helpful. Tim would always call each Wednesday, and make sure he updated us with any changes, even if there were none, it was nice to have that call. Determined to sell our house, and honest with us abut prices and feedback from people who viewed, and always tried to help with any questions or issues near the closure of our sale. I would always recommend Time and his team @ Charters. James Cooke.

James · 13 August 2017

★★★★★ 5/5

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Honest, open, available,efficient,unfazed,experienced,reliable and friendly.

I came back to Tim to sell my house having aborted an earlier attempt due to the local school soliciting for developers to buy the green site by my house. There was no angst from him having put a lot of work into trying to sell it with no reward he first time and his team produced a stream of interested viewers resulting in a sale at the asking price.. This review has been delayed owing to BT failing to transfer my internet connection, getting ion line for the first time yesterday instead of 15 May. I highly recommend Tim and his team and he can use my name as a reference at any time. Alan Butler

Alan · 31 May 2017

★★★★★ 5/5

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Excellent service from Hayley

My husband and I dealt with Hayley after our house had been on the market for some time. From the word go she was responsive, honest, realistic and extremely proactive to ensure any interest was followed through and dealt with in a professional and efficient way. Hayley went above and beyond ensuring we knew what the situation was at the moment anything changed and we felt that she genuinely wanted the best outcome for us with our sale. We trusted her and are grateful for her helping us sell our home. David & Nikki Mitten

Nikki · 10 March 2017

★★★★★ 5/5

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EXCEPTIONAL SERVICE ALL THE WAY THROUGH

Tim has worked tirelessly to ensure that our sale went through. Despite some delays we have now exchanged - all the way through Tim was in contact with all the relevant parties trying to sort out any problems. We can't thank him enough for his approachable attitude his sense of humour and the support he gave us. The whole team at Charters worked very hard and we think they are the best agents by far.

Sydney · 6 June 2016

★★★★★ 5/5

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I couldn't have asked for more

Tim, Peter and the whole team at Charters provided a service that exceeded my expectations from start to finish when selling my house. The friendly team had me hooked from the start with their proactive attitude, and excellent knowledge and skills. Once the sale was agreed, Tim kept me updated frequently so I always felt confident about how the sale was progressing. I can't thank Charters enough!

Emma · 13 March 2017

★★★★★ 5/5

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Instills confidence through his personable manner and attention to needs

Johnny is our favourite Charters agent and was involved in selling our house before he moved to Farnham. We were very sorry when he was no longer involved. He has a very relaxed and easy manner, backed by empathy to a persons requirements, and excellent selling skills. He will have a very successful career.. My wife echoes these views.

Roger · 12 May 2016

★★★★★ 5/5

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Carrie was such a pleasure to work with on the sale of our property. She really listened to what we wanted, gave excellent advice and communicated brilliantly well. I wouldn't hesitate to recommend her and the rest of the team at Charters - they are the most professional agents I have ever dealt with.

Sarah · 22 November 2016

★★★★★ 5/5

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Friendly and Helpful from start to finish

From start to finish Tim and his team were friendly and helpful, chasing and making sure our chain was progressing. Even when our chain collapsed, we were able to exchange six weeks later with a new chain in place, thanks in no small way to the hard work and tenacity of the team

Paul · 1 August 2017

★★★★★ 4/5

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Selling in Farnham

Tim and his team at Charters are professional, helpful without being pushy and responsive to client requests (emailing rather than calling when specifically asked etc.) which immediately marks them higher than the average local agent. They did a good job managing the sale of our home and I would recommend the Charters team.

James · 12 April 2017

★★★★★ 5/5

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professional, understanding and efficient

I was delighted by the service I received from Charters in general but from Tim in particular. It was a pleasure to deal with him throughout what is at times a stressful process. The speed of response to any call or email was excellent. Thanks Tim!

Jacky · 26 April 2016

★★★★★ 5/5

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Efficient and happy to help

Stephanie was very quick to reply to all our emails and calls when needed. She always answered our questions as straight as she could and where not known would revert back to us. it was a pleasure having her working on our house sale.

Iain · 26 July 2016

★★★★★ 5/5

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Excellent service. Highly recommend.

Samantha has, on two occasions, found me an excellent mortgage in a very speedy time-frame. The personal touch which she and her colleagues display engenders approachability and confidence in the service they offer. I highly recommend Trinity Rose.

Giles · 19 April 2017

★★★★★ 5/5

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Excellent estate agent!

Hayley has been fantastic from start to finish in our selling process. She has gone above and beyond and we have been so impressed by her work ethic. We cannot recommend her highly enough.

Ellen · 27 September 2017

★★★★★ 5/5

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Sale of our two properties

Thanks to Tim and all his staff for the brilliant service they all provided in the sale of our properties. Always there with an immediate reply to any queries. Will highly recommend their services.

Carsten · 24 November 2016

★★★★★ 5/5

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Positive, cheerful, helpful.

Peter led the sale of my mother's bungalow. He was positive, cheerful and helpful from our very first meeting onwards. He made sure we were kept fully and regularly up to date with the selling process and was always there to offer his thoughts on the state of the marketplace and discuss the sale of the bungalow. He and his team were always prompt to return calls or emails. Best agent I've met and I've met many over the years!

Paul · 5 January 2017

★★★★★ 5/5

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Extremely happy!!

We sold our property through Charters and I am so pleased we decided to use them. From the moment we first met Tim we have been nothing but impressed with his professionalism and dedication to ensuring that our sale went as smoothly as possible. Tim works to an extremely high standard and kept us updated regularly, which was in stark contrast to the agents we where buying through! A huge thank you goes out to Tim and the whole team in the Farnham branch, you are a credit to Charters and I can't recommend them highly enough.

Ben · 25 August 2016

★★★★★ 5/5

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Tim fronts an Excellent Charters Team

After a few months of having failed to sell our property with one agent we appointed Charters to boost our chances of a sale. We were impressed with the enthusiasm and professionalism of Peter Sterling who took the property onto Charters books and felt confident we had another agent who would actively pursue the sale of our property. Tim Branston eventually took over the lead role and with the support of the Charters team sold the property. We found Tim, enthusiastic, affable and a very good communicator. He made sure we were regularly updated with current status and did not veer away from providing an honest and factual assessment of what proved to be a difficult and long sale. We therefore have no hesitation whatsoever in recommending Tim Branston and the Charters team as an agent you can trust implicitly to sell your property. Keith & Rosa Edwards

Keith · 20 August 2016

★★★★★ 5/5

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Excellent work done by Carrie,Tim, Peter and the whole Team

We first met Carrie when the Charters Ladies first looked at our house. She took great notice of all the details of my tour of the property, this helped her when showing potential customers around the property. She managed to obtain a large number of people to look at the house and she Obtained a Confirmed Sale within nine days, Excellent Work. She also recommend furniture removers which we will hope to hire. She has been a credit to Charters, also the Team of Tim and Peter. Many Thanks to Charters. Kind Regards from Frances and Lawrie

Lawrence · 6 July 2016

★★★★★ 5/5

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We have found Charters of Farnham to be a highly professional and organised company. All the staff listen and communicate well and have time for you. Towards the end of our sale Tim stepped in and guided us through the last few hurdles. His drive and commitment basically completed the sale. He always took our calls and kept us in the loop at all times nothing seemed to be a problem he was always happy to help. Thank you! I will be using Charters again in the future and would not hesitate to recommend the company.

G · 30 June 2016

★★★★★ 5/5

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Quick, Responsive & Friendly

Stephanie made herself available and promptly answered all my queries and responded to emails in a timely fashion. She produced a great marketing brochure for the property.

Caitlin · 11 August 2016

★★★★★ 4/5

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Courteous and responsive service

During the sale of our property Tim kept us informed and effectively followed up queries put to the purchaser.and provided a personal touch that was most appreciated.

Kenny · 11 April 2016

★★★★★ 5/5

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Tim has assisted with the sale of my house and it has not been a smooth journey, but we have finally made it to exchange. Tim has kept me fully informed all the way through my sale, engaged with Agents/developers regarding my purchase, put in huge effort to find new buyers when my chain collapsed 3 times and guided me through the process. Thank you, would definitely recommend Charters and Tim.

Anonymous · 12 December 2016

★★★★★ 5/5

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Professional and knowledgable.

Both Tim and all the staff at Charters work to a high professional standard and are consistent, able communicators. During a lengthy sale and purchase process we were kept informed and updated regularly, sometimes on a daily basis. Tim's understanding of the house market is thorough and he was able to be reassuring and positive on occasions when the process was particularly difficult and depressing.

Avril · 27 April 2016