Charters reviews from buyers

★★★★★ 5/5

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Highly Recommended

Samantha made what could have been a very stressful process completely stress free for which I can't thank her enough. As a first time buyer Samantha guided me through the options and was a huge support in terms of guidance and advise. Samantha and her team kept me completely in the loop through the process with regular updates and check ins which were hugely appreciated. I am extremely happy with the result and am loving life in my new home thanks to Samantha! Thank you!

Charlotte · 8 December 2017

★★★★★ 5/5

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Excellent, professional and friendly advice

Samantha gave us excellent service. She found that the most competitive rate was offered by a lender renowned for requiring a huge amount of information and taking a long time to make decisions. Other advisers warned us to look elsewhere, but Samantha did not shirk the extra work. She and Marie kept us fully informed throughout the process and reassured us when we were losing patience.. The result - a five year fix at the best possible rate and two very satisfied customers. We would not hesitate to use Samantha again and recommend her without hesitation.

Chris · 6 October 2017

★★★★★ 5/5

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The extra mile

Hayley was the vendor's agent for a house that we were ultimately unsuccessful in securing. The sale actually fell through because Hayley's client was a particularly difficult individual which made the whole process quite stressful. Nevertheless, Hayley showed us a lot of kindness and truly went the extra mile to try and resolve the difficulties caused by her client. Hayley was meticulous about following up and always delivered on her promises. She took the time to understand our requirements and did not bombard us with endless unsuitable properties. If we were ever to sell our house in the future, I would not hesitate in engaging Hayley. She is a consummate professional who takes the time to understand the needs of everyone involved in the transaction and reliably delivers on her promises with a healthy dose of humour when things get really stressful. This was an unpleasant experience, but we are truly appreciative of everything that Hayley did to get us through it as painlessly as possible. We couldn't have asked her for anything more. Thank you!

Sarah · 22 September 2017

★★★★★ 5/5

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Thank you

We purchased our property through Charters and wish that we had used them and TIm for the sale of our property too. Tim was informative, communicative and responsive at every step of the way. Something our own agent was not. With Tim;s help we managed to push the deal through despite many adversities; his helpfulness and sense of humour made a difficult situation manageable. I wouldn't hesitate to use Tim and Charters again in any future property purchases and sale.

MARY · 4 September 2017

★★★★★ 5/5

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Very impressed

I am very impressed with the team at Farnham, especially Jonny. From the start I found him to be a good listener. He understood straight away what sort of house we were looking for and found the exact/ideal home for us (which suited our requirements both in location and style). Two words Jonny said to me 'trust me' and they were the most honest words he could have ever have said to me. Tim has a professional and genuine team at Farnham. They always return my calls and answer any queries I may have. Jonny thank you for finding our dream home.

Lorraine · 27 July 2017

★★★★★ 5/5

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Relentless, tireless, unstoppable!

Hayley is a force to be reckoned with. She would ring me daily throughout my property search and constantly making helpful suggestions to cast my bet wider and increase my options. She also showed genuine care and sincerity when the sale of my property FL through and weakened my buying position. She would call just to find out how I was and what was happening. She was always ready for when I was in a position with a list of properties that met my Criteria. It felt like I had my own personal shopper!

Ali · 11 April 2017

★★★★★ 5/5

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Great service - very understanding of our requirements

Jonny has been the best estate agent that we have dealt with so far in our house search. He has been the only one who has genuinely listened and understood our requirements - putting forward houses of the right character, size and location (many others seem to keep sending houses in other towns etc, despite us saying we were very particular!). My husband I have felt like we have been kept up to speed with the progress of offers etc and been informed about new houses that meet our requirements ahead of them going on Rightmove. I would recommend Charters Farnham (especially Jonny) and look forward to the next houses we get shown! Thank you Jonny

Ruth · 21 July 2016

★★★★★ 5/5

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Highly Professional and Stress Free Service

I have had the pleasure of working with Samantha on two occasions when I needed mortgages to purchase my new homes. As we know buying a property is fraught with difficulties and can be very stressful. Thanks to Samantha's extremely professional service each purchase was dealt with in a way that simply took all the stress out of process, during which I knew I was in safe hands. Samantha scoured the market high and low and got me a deal that was just right for me, a deal that I don't think I or any other agency could have found. I am very pleased I chose Samantha to be my expert advisor and highly recommend her to others who are in the process of buying a home and need a calm, professional and friendly expert to help them.

Dwayne · 29 June 2016

★★★★★ 5/5

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One Hundred Per Cent.

Following an experience with a previous mortgage adviser that can only be described as a catastrophic failure, Samantha was approached to see if she could resolve our predicament. Her expertise and knowledge shone through, and we were in receipt of a mortgage offer within a mind blowing 10 days! Samantha's service was exemplary: she removed all the stress and worry associated with the application and kept us informed at every stage of the process. We cannot recommend Samantha highly enough.

Martin · 1 May 2016

★★★★★ 5/5

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Outstanding all round service from Tim

We purchased our property through Tim at Charters and he excelled in every respect. In particular, he kept us fully informed all through the purchase of our new home - he was, in fact, more communicative and helpful than our own selling agent at driving the sale and purchase forwards. He was instrumental in brokering a rescue deal with a new buyer for my own home when our chain collapsed. I do not hesitate to recommend Tim (and by inference Charters) if you are looking for a professional, respectable and friendly service.

Nick · 5 April 2016

★★★★★ 5/5

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Professional, knowledgeable and personable

My husband and I approached Samantha when looking to purchase our first house, and thank goodness we did! From start to finish, Samantha's service was excellent. She took time to answer all our first-time buyer questions and found a mortgage perfectly suited to our requirements. When we eventually move on, there is no doubt we will be returning to Samantha for more of her expert guidance and financial advice.

Laura · 25 April 2017

★★★★★ 5/5

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Excellent, professional and caring

Samantha has come through for me again! I know that I can call Samantha for advice and be given a range of choices covering all sorts of possibilities that I had not even heard of but she will make it clear and easy to choose. I would recommend her to anyone looking for the best deal for any mortgage from Repayment through to Buy to Let.

Philip · 1 December 2016

★★★★★ 5/5

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Above and beyond

Hayley has been incredible since we first started looking at houses with Charters. She has always gone above and beyond to keep us informed and I have been able to have a laugh and build up a great rapport with her. I wouldn't hesitate to recommend her to any buyer as her professionalism and sense of humour has made the process so much less stressful.

Nikki · 26 March 2017

★★★★★ 5/5

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Purchase of bungalow

We were very impressed with Tim throughout our journey to purchase our bungalow, he was always polite friendly but most importantly he kept us informed at each stage of the sale including chasing solicitors, agents and builders and I would have no hesitation in using his services in the future or recommending him to potential clients. Thank you Tim for a great service. ,

Irene · 17 May 2017

★★★★★ 5/5

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Tim has been fantastic at driving our house purchase through

I've been extremely impressed by how proactive Tim has been throughout our house purchase. He's been in constant contact with all parties in the chain ensuring everyone has progressed towards an exchange date. He's been the 'go to' person to find out what's happening. Would highly recommend Tim, and Charters, for selling your property - based on my experience as a buyer.

Jane · 10 April 2017

★★★★★ 5/5

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A personal touch

From the moment I met Hayley she was warm, welcoming, helpful and professional. She actually listened to what our needs were and was full of advice and gave excellent guidance. She kept in contact, fulfilled any promises she made and all whilst remaining approachable, pragmatic and friendly. Thank you Hayley, having dealt with many estate agents, you certainly stood out.

Tracy · 1 August 2017

★★★★★ 5/5

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Genuine down to earth agent

Hayley has been brilliant throughout our property search. She's been honest & kept us up to date with new properties about to come onto the market, and has often called just to see how we were getting on. I'd definitely recommend getting in touch with her, she's helpful and funny!

Melanie · 1 August 2017

★★★★★ 5/5

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Thank you so much to Samantha for being very professional and approachable. As a first time buyer the world of mortgages and applications is a little daunting. Samantha made the process simple, easy and efficient. When we come to move again, Samantha will be on my speed dial.

KIMBERLEY · 18 December 2016

★★★★★ 5/5

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Excellent service with a smile

My husband and I were very impressed with Charters and especially Johnny who was a pleasure to deal with. He was very professional, attentive and had excellent communication skills, keeping us informed with the latest developments in our house search. Thank you for the brilliant service Johnny.

NM · 28 October 2016

★★★★★ 5/5

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Very Professional, but very personable

Probably worth 6 stars, Samantha worked her socks off to find and get us the best possible available mortgage and her colleagues at Trinity kept us informed every step of the way. This all sounds a bit OTT but they were that good. Thank you

Steve · 20 September 2016

★★★★★ 5/5

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Excellent Services

This was the first time I've used Samantha at Trinity Rose and I found Samantha and her team very polite, professional and knowledgeable. I would certainly recommend Samantha and her team to anyone looking for help with their mortgage. Thank you ladies!

Angela · 23 May 2017

★★★★★ 5/5

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Review of Andrew King

Andrew has been a great agent to deal with. Despite the fact that we din't end up purchasing our house from him , I felt he was interested and took personal approach to our property search. .

Jade · 27 June 2016

★★★★★ 5/5

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We had been looking to purchase a property for some time. We met Hayley at the property we have now purchased and not only did she have all the knowledge about the property and was able to answer all our questions, she also had extensive knowledge of the area as a whole. She is very down to earth and a pleasure to deal with. Throughout the entire process she was very active and it always felt as though she was pushing everything on ( ie. Pushing solicitors to get their issues sorted out etc etc). When the time comes to sell our property, she will be the first person I will seek out to sell it on our behalf. Charters are very fortunate to have Hayley working for them. Utterly brilliant!!!

Craig · 27 September 2017

★★★★★ 5/5

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Couldn't rate any higher!

Being a first time buyer, we didn't know what to expect. The property we found was being sold through Charters and dealt with by Tim. Throughout the whole process we were kept up to date by Tim, helped with any queries and questions (of which i was always responded to extremely quickly) and overall made the whole experience of buying a house enjoyable and stress free! If we ever decided we need to sell (hopefully not too soon) i would definitely use Charters!

Becky · 16 June 2016