Charters reviews

★★★★★ 5/5

Google

Our experience with Charters has been fantastic. Their Sales Progressor, Lisa Roberts, was particularly amazing. At a time when half the UK were trying to complete on a purchase in 2021, Lisa managed to get ours over the line in two months from start to finish. She was kind, reassuring and attentive, going above the call of duty on a daily basis. We really cannot thank her enough for treating our sale as it should be, which is a very emotive and stressful process and not just a financial transaction. Thank you Lisa for helping us get the family home we've always wanted. We wouldn't hesitate to recommend Charters to anyone for the sale or purchase of a property.PositiveResponsiveness, Quality, Professionalism, Value

Harriet · 21 June 2022

★★★★★ 5/5

Google

My partner and I were nervous about finding a home to rent together as we've heard lots of negative things about the market currently. Kirstie made our experience absolutely seamless; she was kind, understanding of what we wanted and has been so communicative through the process. For that, we can't thank her enough. We can't wait to move in now :)

Caitlin · 20 May 2025

★★★★★ 5/5

Google

Recently rented a family flat out through Charters in Farnham. The whole process was made easy by the friendly, professional, informed and diligent team. Jacqui and Kirstie who manage the lettings are clearly highly efficient at their jobs and I am so pleased we used them.

Lisa · 13 February 2026

★★★★★ 5/5

Google

Charters Farnham were wonderful. Laura especially. She was professional throughout and you feel in safe hands with her. A very important aspect also is that a member of the agency team always carried out a viewing. They knew the property and knew their job. Be aware that some agents will tell you it's one of their team but it is in fact a weekend rep! The after sales department is also a very important and welcome bonus to chase solicitors, responses to enquiries from clients to progress things quickly and without unnecessary delays. I wouldn't hesitate to recommend this agency. Total breath of fresh air to the meaning of the word "agent!"PositiveResponsiveness, Quality, Professionalism

Rebecca · 25 August 2021

★★★★★ 5/5

Google

After a terrible experience with another local agent, we decided to approach Charters. Our experience with Charters Farnham has been excellent throughout and the difference in their approach was clear from day one. The entire team are friendly, professional and remain in regular communication with us. Receiving updates via emails and phone calls routinely ensured that we were always in the loop and up to date with the process. Charters listened to our needs and took on board our requirements to ensure that we ended up with the outcome we were looking for. We would highly recommendPositiveQuality, Professionalism

Dan · 25 August 2021

★★★★★ 5/5

Google

The Farnham letting team have done great job for me over the last 10+ years. Always on point and managing both the landlord and tenants to give a smooth ride for both.

Actio · 23 May 2026

★★★★★ 5/5

Google

We have just completed on our sale through Charters and were extremely happy with everything they did for us. They were unstinting in their efforts to market the property and quick to provide feedback and guidance without being pushy. We were impressed by Henry's personable manner, knowledge of the market and incredible work ethic.Matt was an excellent salesman and Lisa helped bring it all to fruition at the end with good humour and professionalism when things were getting stressful. I would highly recommend Charters to anyone wanting to sell their house or to buy - you will be in safe hands.PositiveProfessionalism

Alison · 21 June 2021

★★★★★ 5/5

Google

I have recently engaged Charters lettings department to help us re let our property. My dealings so far have mainly been with Jacqui Mckeown who I have found to be extremely knowledgeable on the subject. Her experience in this field clearly shows. She has a warm engaging personality and explained the whole process, offering sound advice, without being pushy. I feel confident in the service that they are providing us.

Lucy · 29 May 2025

★★★★★ 5/5

Google

Super-Efficient agents, and the maintenance issues are sorted very promptly by Marie-Claire

Chris · 13 September 2025

★★★★★ 5/5

Google

Despite the fact we only wanted a house valuation for refinancing purposes Laura was more than happy to do so. She also looked over our plans for the house so we really appreciated some expert advice on that as well. Separately when we were house hunting in Farnham last year Emily was very helpful, professional and pro-active. We eventually found a house with another agent but she was one of the agents we never had to chase.PositiveResponsiveness, Quality, Professionalism

Jon · 21 June 2021

★★★★★ 5/5

Google

We have just sold our house in Farnham through Charters. Our main contact was Josh Futcher. He has been great at arranging many many viewings and getting people to come and see our house. Finally, one couple, one viewing and that was all we …

Katie · 22 January 2026

★★★★★ 5/5

Google

Estate agents generally get a bad press but our experience with Charters has been amazing. They have been with us all the way through what has been a turbulent period in the housing market and their help and advice has been invaluable. We have finally exchanged so thank you Harry ,you and your team have been amazing thank you all so much you are true professionals.

David · 2 December 2022

★★★★★ 5/5

Google

We have had the pleasure and peace of mind of Charters handling our two country properties for the last 3 years and the previously with SPM, who they acquired. Kirstie and Jacqui are true professionals in their field. Always available, transparent and responsive. We have benefitted from Charters expanded network and the extensive services they can offer. They have dedicated staff for each of the processes you may need, the support afforded as Expat landlords is the best we have experienced in 20 years of renting properties, and having worked with others in the area previously we have no hesitation recommending them.

Jayne · 17 December 2024

★★★★★ 5/5

Google

We instructed Charters to sell our property as they made a great impression when we were looking for our new home. Echoing some of the previous reviewers, the whole team was extremely professional, proactive and efficient whilst providing a friendly service. Matt was extremely accommodating arranging several viewings at short notice on the house we eventually bought, and Henry kept us updated at all times with the sale of our property which was agreed within a couple of weeks. The marketing, especially the photography really presented our house in the best possible light. During the sale and purchase, Stephen handled all the communication between buyers, sellers and solicitors, providing regular updates on the process. Nothing was too much trouble and we really felt that the whole process was extremely well managed. On the day of completion, Emily even came over in the evening with additional keys that the vendor had found for the windows which really was above and beyond what we would have expected. Additionally, I should mention that their in-house mortgage broker Mark was truly excellent in all regards, securing a mortgage with a great rate for us which saved us the hassle of dealing with the lenders directly.

Chris · 21 June 2020

★★★★★ 5/5

Google

I had the pleasure of dealing with Nick & Josh from the new Farnham branch, both are fabulous! I was on a pretty tight time frame when I popped in a few weeks ago & they did just as I asked, I would like to buy my dream house today please! They fitted in a viewing immediately around my hectic schedule of viewings that day & worked efficiently to secure me my perfect home! I am very pleased I happened to walk past the property soon after they put their For Sale sign up, coincidentally saw their office the next day & went on to secure a deal even before the house went on the market! Highly recommend the Charters team & am super happy that they are looking after my beautiful new house purchase! ❤️

Jane · 6 December 2024

★★★★★ 5/5

Google

We couldn't be happier with the service we had from Laura and team and would recommend them in a heartbeat. After a combined 15 months on the market with two other Farnham agents and not a single offer, Charters came in and saved the day. Great photos, great write-up, and ads on RightMove and elsewhere that consistently got above average engagement (we know because we had personalised marketing stats shared with us regularly). Rather than just getting anyone and everyone sent round to bump up the viewing numbers, each and every prospective buyer was credible and had some genuine interest. Before long we had three serious offers. After a successful negotiation, supported by the team, we found out about Charters' ace up their sleeve: a dedicated 'sales progressor'. This meant that with what was a really, really challenging chain, we had a single person responsible for banging heads together and getting things over the line. Absolutely invaluable. We're now in the early days of working with them to let our property out, and are again getting the same great service. Downing Street seems to be where Farnham's serious estate agents put themselves, and having tried not one but three we can say with some level of confidence that Charters is your best bet.

Matthew · 25 March 2020

★★★★★ 5/5

Google

Charters have been absolutely amazing from the word go. When we invited Henry round to look at our property, when we were looking for an estate agent to relist our cottage, we were blown away by his passion! Having had three estate agents from Farnham to look at our property it was Henry we chose because of this. We have received nothing but professionalism from both Henry and his team. The photographs they took of our property are incredible! We were listed online for less than 24 hours and already have a viewing. That speaks volumes! We are very excited about our journey with Charters and are confident we chose the best estate agents to go with!

Carolyn · 25 January 2020

★★★★★ 5/5

Google

We instructed Charters to sell our property as they made a great impression when we were looking for our new home. Echoing some of the previous reviewers, the whole team was extremely professional, proactive and efficient whilst providing a friendly service. Matt was extremely accommodating arranging several viewings at short notice on the house we eventually bought, and Henry kept us updated at all times with the sale of our property which was agreed within a couple of weeks. The marketing, especially the photography really presented our house in the best possible light. During the sale and purchase, Stephen handled all the communication between buyers, sellers and solicitors, providing regular updates on the process. Nothing was too much trouble and we really felt that the whole process was extremely well managed. On the day of completion, Emily even came over in the evening with additional keys that the vendor had found for the windows which really was above and beyond what we would have expected. Additionally, I should mention that their in-house mortgage broker Mark was truly excellent in all regards, securing a mortgage with a great rate for us which saved us the hassle of dealing with the lenders directly.

Chris · 8 January 2020

★★★★★ 5/5

Google

Special thanks to Laura Parris at Charters for being so helpful and patient with our house purchase. Despite a long & difficult process Laura was always on hand to show us round our new build home and answer any questions we had which were numerous! Always friendly & cheerful as were all the team at Charters especially Jamie & Matt. Would highly recommend to all our friends & family. THANKYOU SO MUCH ! Melanie Kersley & family.

Martin · 11 November 2020

★★★★★ 4/5

Google

The team at Charters negotiated a very difficult sales process for us. Without their hard work and patience we would have pulled out of the sale. They were reassuring when they needed to be and we never felt like they were working for one side only. Ellie is a hard worker who went above and beyond at every stage of the process - she learnt how to be a councillor, a builder, a structural engineer, a project manager and in some cases had to get her head around complicated legal proceedings. With a plethora of stakeholders in our sale and purchase, Ellie managed to handle us all with charm and patience. Well done Ellie! I've left 1 star off the rating as I did feel at times there could have been more thorough communication with us but it is a minor point in relation to the positives.

Kirsty · 31 July 2019

★★★★★ 5/5

Google

We cannot recommend them enough. Without them, the sale of the house would have failed. In particular Laura and Ellie went above and beyond their duties. Because of the delicate situation, they've become builders, counselors, lawyer, architect and even psychologist. Communication was challenging sometimes because of the many parties involved, but despite that Ellie and Laura never gave up on the sale and kept chasing us for things to be done. So we are extremely grateful to have finally found the perfect professional agent who could understand the whole picture and manage to achieve a successful sale.

JV · 28 July 2019

★★★★★ 5/5

Google

Lucie from the Fleet branch was so helpful in our moving process. She showed us the property’s and was very informative about the referencing process etc. thank you for making the process fun and easy Lucie!! X

Grace · 13 February 2026

★★★★★ 5/5

Google

Amazing team really helped us from start to finish. Very friendly, polite and professional and helped us to take some of the stress out of first time buying. Stephane was amazing at communicating with us and keeping us up to date with what is happening and speeding up any complications in the process. Great team to have help with buying a property.

Beth · 2 November 2022

★★★★★ 5/5

View Agents

Highly Recommended

Samantha made what could have been a very stressful process completely stress free for which I can't thank her enough. As a first time buyer Samantha guided me through the options and was a huge support in terms of guidance and advise. Samantha and her team kept me completely in the loop through the process with regular updates and check ins which were hugely appreciated. I am extremely happy with the result and am loving life in my new home thanks to Samantha! Thank you!

Charlotte · 8 December 2017